Ulasan & Kesan Tetamu Shirahama Coganoi Resort & Spa

(Prefektur Wakayama/Nanki Shirahama) [Jumlah keseluruhan 172 bilik]
Skor Keseluruhan
4.51
Hebat (543)
  • Bilik & Kemudahan
    4.38
  • Kemudahan
    4.31
  • Perkhidmatan Pelanggan
    4.58
  • Makanan
    4.53
  • Mata air panas・Mandian
    4.70
  • Kepuasan
    4.57
4.17
かんちゃんのおじい

Although it is a non-smoking room, it smelled of cigarette smoke.

Even though I requested a non-smoking Room, it smelled of cigarettes as soon as I entered. The meals and bath were good, which made it very disappointing. For a non-smoker, it was truly unbearable.

  • Bilik & Kemudahan2
  • Kemudahan4
  • Perkhidmatan Pelanggan5
  • Makanan5
  • Mata air panas・Mandian5
  • Kepuasan4
  • 4/7/2026～
  • 2 orang 1 bilik
  • Family Room (Japanese-Western Style), Non-Smoking [Ocean View]
  • Termasuk Sarapan dan Makan Malam

Balasan daripada Kemudahan

Thank you very much for staying at Shirahama Koganoi Resort & Spa. We sincerely apologize that a tobacco odor remained in the Room you used, causing you discomfort. We are truly sorry that we failed to welcome you in a comfortable environment as we should have. We take your feedback seriously and will further strengthen our procedures by checking for odors during Room cleaning and enhancing deodorizing measures, so that all guests can stay with peace of mind. Thank you again for sharing your valuable feedback.

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