Ulasan & Kesan Tamu Shirahama Coganoi Resort & Spa

(Prefektur Wakayama/Nanki Shirahama) [Total 172 Kamar]
Skor Keseluruhan
4.51
Luar biasa (546)
  • Kamar & Fasilitas
    4.38
  • Fasilitas
    4.31
  • Layanan Pelanggan
    4.58
  • Makanan
    4.54
  • Mata air panas・Pemandian
    4.70
  • Kepuasan
    4.57
4.17
かんちゃんのおじい

Although it is a non-smoking room, it smelled of cigarette smoke.

Even though I requested a non-smoking Room, it smelled of cigarettes as soon as I entered. The meals and bath were good, which made it very disappointing. For a non-smoker, it was truly unbearable.

  • Kamar & Fasilitas2
  • Fasilitas4
  • Layanan Pelanggan5
  • Makanan5
  • Mata air panas・Pemandian5
  • Kepuasan4
  • 4/7/2026～
  • 2 orang 1 kamar
  • Family Room (Japanese-Western Style), Non-Smoking [Ocean View]
  • Termasuk Makan Malam dan Sarapan

Balasan dari Fasilitas

Thank you very much for staying at Shirahama Koganoi Resort & Spa. We sincerely apologize that a tobacco odor remained in the Room you used, causing you discomfort. We are truly sorry that we failed to welcome you in a comfortable environment as we should have. We take your feedback seriously and will further strengthen our procedures by checking for odors during Room cleaning and enhancing deodorizing measures, so that all guests can stay with peace of mind. Thank you again for sharing your valuable feedback.

Lihat semua Reviu Shirahama Coganoi Resort & Spa