รีวิวและความประทับใจจากผู้เข้าพักที่ Mercure Kyoto Miyazu Resort & Spa - 9หน้า

(เกียวโต/เมืองมิยาซุ) [ทั้งหมด 311 ห้อง]
คะแนนรวม
4.15
(784)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.14
  • สิ่งอำนวยความสะดวก
    4.12
  • การบริการลูกค้า
    4.18
  • อาหาร
    4.07
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.22
  • ความพึงพอใจ
    4.18
  • 3.83
    ゆりりママ

    Best value for money!

    One-night stay on March 22 at Amanohashidate, including the cable car and tile throwing experience for two people at 21,320 yen. Despite being a Saturday stay, it was incredibly affordable! The plan included dinner and breakfast, with alcohol also available—completely satisfying! While the buffet didn’t feature luxurious ingredients, every dish was deliciously seasoned. We enjoyed watching the sunset while eating, and at night, the starry sky was breathtakingly beautiful. We’d love to visit again if the timing works out. Thank you so much!

  • 2.50
    Mamin

    The all-inclusive co...

    The all-inclusive concept raised our expectations, but unfortunately, it was disappointing. The lounge was supposed to offer beer as stated, but there was no beer available in the evening. My husband was looking forward to a post-bath beer and felt very let down. If that's the case, please don't mention beer in the accommodation reservation details. We had to settle for a single bottle we bought from the shop earlier. Additionally, there was no ice service; instead, it had to be purchased? The shop's hours were from 4:30 PM to 9:00 PM and not open after checkout... Even though check-in starts at 3:00 PM, it's inconvenient that the shop isn't open then either. We planned to buy souvenirs after checkout but found it very inconvenient that the shop wasn't open afterward. When we finally visited after it opened, half of the shelves were empty with very few products available—making for an unappealing appearance overall. Furthermore, there wasn’t an air purifier in our room despite concerns about odors or pollen during this season. I called reception multiple times only to hear automated messages saying they were busy and asking me to call back later each time. After several attempts over time trying again repeatedly without success—it became frustratingly clear how understaffed things seemed here compared with other hotels where contacting reception has never been such trouble before! Eventually getting through felt like reaching some milestone itself! When requesting delivery of said purifier initially promised promptly upon connection eventually arriving late enough nearing dinner-time requiring follow-up calls repeating same cycle again until finally resolved albeit delayed unnecessarily long altogether leaving impression poorly managed operations overall detracting significantly otherwise enjoyable stay potential experience diminished greatly thereby undermining trustworthiness reliability expectations unmet entirely throughout duration visit ultimately leading dissatisfaction disappointment regret choosing venue altogether reflecting poorly management oversight operational efficiency lacking severely evident shortcomings apparent numerous aspects encountered firsthand observations noted herein detailed account provided above comprehensive summary feedback intended constructive criticism improvement purposes future reference consideration evaluation assessment planning decision-making processes related matters addressed 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  • 4.17
    フッキー0824

    Cozy

    I visited to relax and unwind. Located on a hill, the view was amazing. The Room was spacious and comfortable, allowing me to enjoy my stay. Thank you very much. The bath was clean and pleasant to use. The outdoor bath was also nice, but during this season, the wind made it quite cold; perhaps some measures to block the wind would be helpful. The meals were good with a wide variety of dishes, though it became very lively as more people arrived midway through dinner service. The staff moved efficiently and pleasantly throughout the busy atmosphere. While the seafood wasn’t lacking in freshness, I personally felt there was room for improvement in quality. As for Facility ratings being "3," I noticed peeling wallpaper in the hallway that had dirtied the floor (as of my arrival). Since it seemed like something had repeatedly hit that area causing damage near the bottom part of walls—this issue could likely be resolved with regular cleaning or minor repairs!

  • 5.00
    k mama

    Thank you for your patronage.

    Mercure - Excellent Perfect for beer lovers, as you can enjoy it freely at your preferred timing. Simply wonderful! You could even enjoy it during dinner, and it was refreshing after the Onsen. There were many international guests, but most were well-mannered, leaving a good impression. I would love to visit again in the near future!

  • 5.00
    hide hide

    The rebranding was successful.

    This was my first stay since the accommodation changed to a new brand from Daiwa House. The facility has been renovated and is very clean, with the bath being particularly enjoyable. The meals were satisfying in terms of basics, and while there were no standout dishes, the overall quality seemed high. The all-inclusive service was also very relaxing and felt like an excellent offering. I would love to stay here again if I have the chance. Thank you very much!

  • 5.00
    nttr

    A Nearby Resort Hotel

    The meals, bath, and Room were all excellent.

  • 4.17
    サンミシェル

    Great value for money.

    The view from the window was amazing, with the bay and Amanohashidate right in front, though it was a bit disappointing due to the unfortunate weather. I appreciated being able to enjoy alcohol both in the lounge and during meals. As for the buffet, while it was helpful to have arrows guiding the flow, I found it difficult to grab just one dish amidst long lines, especially during breakfast when time was limited. It felt quite crowded, so I hope improvements can be made in terms of layout and flow management.

  • 5.00
    石原みき

    The buffet system, w...

    The buffet system, where guests return their used dishes themselves and serve the desired amount of alcohol to bring back to their seats, is excellent.

  • 5.00
    wゆうゆ

    Satisfied.

    We stayed as a group of three women. The food was high quality and delicious, and the staff were pleasant, making it a rewarding trip for us. We would love to visit again. Thank you very much.

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  • 5.00
    かずまりあ2

    Very satisfied

    Since it was a weekday, the price was affordable, and although the building felt a bit old, the decor was stylish, allowing for a relaxing stay. Many guests are from overseas, particularly from Asia. It was perfect for enjoying the all-inclusive experience while appreciating the tranquility of the surroundings. The staff were very courteous and composed. The bath is open until 11 PM, and it would be appreciated if the hours could be extended by an hour, allowing for a more leisurely experience after using the lounge.

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  • 5.00
    FMDM

    Amanohashidate, Miyazu Bay, and Sunset

    I used it for the first time. The view from the Room was excellent, with a wonderful contrast of Amanohashidate and Miyazu Bay with the sunset. The staff was also polite and kind, which was wonderful. The cuisine, including roast beef and seafood dishes, was exquisite. The large public bath had a luxurious feel, was clean, and was nice. It was a Hotel with excellent cost performance. It is a Hotel I would like to use again. Thank you very much.

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  • 3.67
    n.hero

    Let's go during the off-peak season.

    The check-in was extremely crowded. I arrived around 4 PM, but there was a line of about 50 people, and I received the room key at 5 PM. The dining area was similarly crowded, and although we were told to sit wherever we liked, the only available seats were in the hallway. Although the start time was fixed, there was no time limit, so I think the earlier guests stayed too long. During busy periods, shouldn't there be a time limit of about 90 minutes? The staff, especially in the restaurant, were unfriendly. The hall staff remained silent even when they bumped into someone. They handed over the a la carte dishes without a word, and didn't even turn around when I said thank you. I had a very uncomfortable time. The food wasn't particularly eye-catching, but it was enjoyable for everyone from the elderly to children. While it wasn't perfect in taste, everything was about 80 points, and I enjoyed it. In terms of facilities, I think the room, bath, and toilet were well cleaned.

  • 4.00
    ゆよひちゃん

    I was satisfied with...

    I was satisfied with the variety of food and drinks available for dinner and breakfast. The hamburger was particularly delicious. Although it's self-service at night, I think it's great that the lounge is available. The Room was spacious, and it was nice to have a Room with a sea view. The only disappointment was that the stem part of the lettuce in the salad at the dinner buffet was brown, so I only took the non-discolored leaves. I don't think discolored lettuce should be served.

  • 3.50
    カリッキー

    Family stay at the end of the year

    We stayed with our family at the end of the year for sightseeing in Amanohashidate. There was a free shuttle service from Miyazu Station, making transportation easy. The meals were in a buffet style with a variety of options, which is recommended for those who can eat a lot. However, it was very disappointing that there were few local specialties.

  • 2.33
    H&Mおじさん

    Apart from the large public bath, it is an ordinary Hotel.

    The property was rebranded and reopened in April 2024, but apart from some areas like the large public bath, there have been no significant renovations, and the overall impression is quite old. Although there are many guest rooms, there were few staff at the reception, and we had to wait quite a while during check-in. We stayed in a Classic Twin room. The beds and futons were hard, and we couldn't really relax, plus the cold air from the window made it somewhat chilly. The room amenities were of ordinary quality and didn't seem to be very thoughtfully arranged. When using the large public bath, you need to bring your own towels, but there were no bags or baskets provided to carry your belongings, which was a bit inconvenient. Also, while there is a rental service for children's jinbei, there are no slippers or footwear available for children. Dinner was a buffet, and while there was a decent variety of dishes, the quality was average. At breakfast, we entered the venue right after it opened at 7 AM, so the tables should have been unused, yet several tables had slightly dirty tablecloths, suggesting they hadn't been changed since dinner. The hall staff did not make any effort to give way in the narrow aisles, and there were multiple instances where we, as guests, had to step aside, without any apologies or acknowledgments from the staff. This left a strong impression that staff training was inadequate. The large public bath, both indoor and outdoor, was spacious and clean, and the children enjoyed it. This was the only positive aspect of our stay. Even if we visit the Amanohashidate area again, I don't think we would choose this hotel again.

  • 3.00
    tomoyuki514

    Overall, it has a youth hostel vibe.

    I stayed for one night during the New Year holidays. I apologize for only pointing out areas for improvement without finding any positives, but here they are. (I might have had high expectations since it was rebranded in April 2024.) - At the reception, there were two counters, but both were occupied as someone from the Asian region was talking, and I waited for 10 minutes. When it finally ended, there was still one counter available, and there were several hotel staff around, so I think they should have attended to us instead of making us wait. - The carpet in the hallway was extremely dirty. - I was surprised by how dirty the carpet was when I entered the room. - I was surprised to see the toilet using a product called Natio..., which is rarely seen nowadays. - I went to the Onsen, but the door to the toilet inside was broken and wouldn't close. - There was a ping-pong table for entertainment, but only one. - There was something called a lounge service, so I decided to use it since it was available, but the snacks were just about eight kinds of simple sweets, and the only things that could accompany alcohol were peanut crackers and rice crackers? - The room allowed a lot of noise from the hallway to be heard. (There was no noise from the next room, possibly because there was no one there.) I thought that if the above points are improved, it could become a better hotel.

  • 5.00
    レオはなママ

    Simply the best!

    We stayed with my parents and sister, a total of four people. A bus came to pick us up at the station. Along the way, the driver acted as a guide and provided us with a lot of useful information. The hotel room was spacious and had a great view. The beds were large and comfortable. The bath was an open-air bath with saline Onsen. It would have been even better if the indoor bath was also an Onsen. Meals were served in a buffet style without time restrictions, and all the dishes were stylish and delicious, allowing us to enjoy them at our leisure. I truly recommend it to people all over the world. I would love to visit again.

  • 3.17
    おおみかみ

    Use for year-end party

    I made a reservation for a junior suite where five of us can stay comfortably, as the Mercure I stayed at in Oyama (Oyama) before was quite good. I can't drink alcohol, so the all-you-can-drink doesn't matter to me, but even without that, I think the price for one night with two meals is satisfactory. The meals aren't particularly delicious, but I think they are worth the price. Personally, the most delicious thing was the filet cutlet burger at the breakfast buffet. After eating it, I remembered thinking the same thing in Oyama (Oyama). The amenities in the large public bath are Sekkisei, which is nice. Also, there were few front desk staff, so there was a line for check-in. We arrived early, so it wasn't too bad, but the later it got, the longer the line grew, which was surprising. And they didn't explain that there were things to take from the lobby before going to the room.

  • 4.17
    ここまま！

    Overall, it was good!

    The price is affordable, so overall I'm satisfied, but there's just one thing... I felt the sauna mats were unsanitary as they seemed to be reused. As someone who looks forward to the sauna, I can't use it like that. Since the mat comes into direct contact with delicate areas, I would like strict hygiene management in that regard.

  • 5.00
    伊丹節子

    Satisfaction

    I used it for the Saigoku pilgrimage. I fell asleep quickly, perhaps because the pillows in the facility and the Room were good. I was satisfied with everything, including the bath water, the quantity and quality of the meals. I was also very satisfied with the view from the Room.

  • 2.50
    yuak

    Give up

    I previously stayed at another Mercure and was very satisfied, so I decided to use it in Miyazu this time, but... Both Chinese and Japanese groups had poor manners, and the dining venue was so crowded that I felt uncomfortable and couldn't even tell what I was eating. It was so bad that I didn't feel like going to the breakfast venue and left without eating. Couldn't the groups at least have different Rooms or times? I hoped everyone could have a pleasant experience.

  • 4.00
    デコピン

    Best value for money

    Satisfied.

  • 3.50
    zumbaka

    Half good and half bad.

    There is nothing around, so be prepared to stay in the hotel once you check in. Good Points Depending on the room, you can enjoy a view of Amanohashidate, and the room is not small, so you can spend your time comfortably inside. Large Public Bath The smell of disinfectant is slightly noticeable, but it is an Onsen, and it's okay. There is an open-air bath and a sauna. It is recommended to use it before the group guests arrive. Meal Content I usually don't use buffets much, but the content was okay. The tantanmen was delicious. Since I tend to lack vegetables during travel, the salads were appreciated. Bad Points There are many rooms, and the price is cheap, so it's understandable from a hotel management perspective, but I was fed up with the group guests, especially those from the continent. It would be better to separate the restaurant into areas for group guests and individual travelers. Anyway, they are noisy, and their eating manners are dirty. Seeing it makes me lose my appetite. They talk loudly from one side of the table to the other and stand between tables. They even fill their own bottles with drinks to take away. I was really glad I used the Onsen before the groups arrived. Lounge This is the worst lounge I've ever experienced. From 15:00, beer and champagne are served in paper cups! The non-alcoholic drinks are on par with a family restaurant. After dinner, they switched to glasses, but there was no more champagne, and the quality of the snacks was poor. Also, a group of four at the counter (they were Japanese) was quite drunk and very loud, echoing throughout the lounge, but the hotel staff did not warn them, so I left early.

  • 3.50
    星野涼介

    Family trip

    This was my first time staying at the Mercure Kyoto Miyazu Resort & Spa. I was really looking forward to it since it reopened in April 2024, but the dinner was disappointing. The room was very spacious and nice. The amenities were also reasonably good. The bath was very large and nice, but it was a bit disappointing that the open-air bath and sauna were a little cramped. Also, I thought it would be even better if there were alcoholic beverages and soft drinks available in the resting area after the bath. The exterior and lobby were very spacious, clean, and nice. When entering the dinner restaurant, we were told to sit at a table for two since there were two of us, but the table was small, and when the food was brought, the table became very crowded. I hoped they would take the dishes away immediately after eating, but they didn't, which was a bit disappointing. Since it was a buffet, I thought there might be tempura or steak, but there wasn't, which was a bit disappointing. Also, it was disappointing that the food wasn't warm overall. I wanted to eat warm food while it was warm. Breakfast was delicious. The pancakes with eggs were especially tasty. The welcome drink was nice. The bar that starts at 9 PM had alcoholic beverages, soft drinks, and food that goes well with alcohol, which was very good.

  • 3.33
    OKジミー

    Rebranded Hotel

    There is a sense of antiquity remaining. The self-service lounge is nice, and the breakfast is stunningly luxurious, making it impossible to taste everything. Is it just me, or do recent hotels feel lacking in personal service?

  • 4.00
    こまとちゃん

    It was fun!

    We stayed here for a girls' trip with four people. It was our first reunion in seven years, and we had a lot to catch up on, so we stayed in one Room for four people, which was spacious enough and very clean. The variety of drinks in the lounge was abundant, and the atmosphere was very nice. The buffet had a wide variety, which was great, but some dishes were cold, so I deducted one star. The bath was very satisfying, but it was disappointing that we were only allowed one bath towel per person. I would like to use it again if I have the opportunity!

  • 4.83
    ゲスト

    The access lounge hours are disappointing.

    The service and meals exceeded our expectations. The variety of dishes was impressive, and the food was continuously replenished, allowing us to enjoy a delicious meal. The desserts were outstanding, the best we've had at any buffet. We went back for seconds of the frozen mango multiple times. The only disappointment was that the access lounge was not available until 9 PM. Since we scheduled dinner from 5:30 to 7 PM, we couldn't enjoy after-dinner drinks or juice for the kids. For this reason, we rated it four stars.

  • 4.00
    にま48

    Thanks to the Diamon...

    Thanks to the Diamond Member benefits, I was able to check in early and enjoy the lounge sooner, which was great. The food was delicious, and the staff's service was excellent.

  • 3.00
    シゲル999

    Complaints about all-inclusive packages

    I was looking forward to the all-inclusive experience, but I was surprised to find that beer is only served in small paper cups! The lounge sofa seats are noticeably worn and shabby, making me hesitate for a moment before sitting down. What is even more frustrating is that there is no beer served during bar time after meals. What could be the reason for this? Overall, I was left with nothing but dissatisfaction.

  • 5.00
    アイナロ

    It was excellent.

    The meals were buffet-style, but the food was very delicious, and I ended up eating too much because I couldn't decide what to choose.

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