รีวิวและความประทับใจจากผู้เข้าพักที่ Mercure Kyoto Miyazu Resort & Spa - 4หน้า

(เกียวโต/เมืองมิยาซุ) [ทั้งหมด 311 ห้อง]
คะแนนรวม
4.15
(785)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.14
  • สิ่งอำนวยความสะดวก
    4.12
  • การบริการลูกค้า
    4.19
  • อาหาร
    4.07
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.22
  • ความพึงพอใจ
    4.18
  • 5.00
    ゴジゴジ

    First time at Mercure

    My first time at Mercure. I arrived feeling excited. The Room was spacious, cute, and had an amazing view—absolutely perfect. I also used the lounge. Compared with lounges at other Hotels, there were fewer seats and it was crowded, so I had to stand at first. During nightcap time, I went early and was able to relax on a sofa seat. I chose the buffet for both dinner and breakfast. At dinner they served crab, which I didn’t know about, so it was a pleasant surprise. It felt very luxurious. (I forgot to take photos, but the sight of piles of crab was impressive.) It was busy, but the dishes were replenished as needed, so I felt there was no need to rush. Even though it was close to the end of breakfast service, they brought out freshly baked croissants, which made me happy. For both the buffet and the lounge, if you go early and line up in advance, there’s no problem at all. Everything tasted great. The open-air bath was also wonderful. I had seen in a Review that it’s dark there, so I held onto the handrail and moved slowly—no issues for me. Considering this location and that it’s all-inclusive, it’s great value for money. For future trips, I’d like to consider other Mercure properties as well. Thank you for a wonderful stay.

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  • 3.67
    びわっくす

    Crowded

    Check-in, dinner, and breakfast were all extremely crowded. Could you consider measures to ease the congestion?

  • 3.67
    kuniさんです。

    Accommodation for the 2nd night of your Kyotango crab trip

    Compared with the former Daiwa Royal, it has been renovated into a stylish, clean, and easy-to-use Hotel overall. However, the crowding during meals was a slight concern, and I felt it would be more comfortable if there were fewer ill-mannered young female guests. Also, since there are no massage services (including aromatherapy), I felt it is not ideal for those staying to relax and unwind.

  • 5.00
    やってまっせ

    The Hotel was very clean, and we were completely satisfied with the meals and the Onsen. Thank you very much.

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  • 4.33
    ゲスト

    Stay with Your Dog

    I stayed here with my 16-year-old male Miniature Dachshund, just the two of us. The Room was very clean, and the floor had good anti-slip traction, which was a big help for my senior dog. He seemed very calm and content, so I was able to enjoy breakfast at a relaxed pace on my own. We made wonderful memories. I was extremely satisfied—thank you very much.

  • 4.67
    だるまいちご

    I got a great deal f...

    I got a great deal for one night on a weekday. I arrived a little before 3:00 PM, but I was able to check in right away. After entering the Room, I went to the lounge and the Onsen until dinner at 7:00 PM. Dinner was very lively with many foreign tour groups. I enjoyed plenty of crab legs. The roast beef was tender and very delicious. It was disappointing that the tiramisu dessert was hard to serve myself. Red grape juice is my favorite. There were lots of cute donuts lined up. After breakfast, I could take coffee to go and enjoy it slowly in my Room. The bath area was spacious and not too hot, and I was able to relax in it three times before checkout. The lounge is large, but there are many areas with only standing tables, so having more chairs would be nice. The Room was also spacious with a sofa, and it was great to have an ocean view as well.

  • 4.83
    takahime

    This is a Hotel I would like to stay at again.

    The property is spacious and spotless, and the Room was also roomy, clean, and offered an amazing view. I was able to relax completely—thank you. This was my second stay, and I would definitely like to visit again. This was my first time trying the dinner buffet, and I was very satisfied with the wider-than-expected selection!

  • 5.00
    run子

    Crowded even on weekdays

    I don’t drink at all, but my husband loves the all-inclusive plan. He also said that this Hotel had the best baths among the Mercure properties. The food was very good for the price, and we also enjoyed trying a kumihimo braiding experience after check-out. It’s a Hotel we’d like to visit again.

  • 3.83
    Yaさん

    The toilet has low water flow, so you may need to flush twice for toilet paper to go down.

  • 4.17
    つかつき

    I enjoyed my stay.

    Overall, it was a satisfying stay. I felt that only the crowding at check-in could be improved. The dinner buffet was great, with a wide variety of dishes and all-you-can-drink alcohol. Despite how busy it was, the staff’s service and management were attentive, so we were comfortable throughout our stay.

  • 2.83
    のーりーぴー

    Fully booked

    Both the parking lot and the dining venue were full, so we had to wait quite a while.

  • 4.67
    Mitsuki

    The meals are delicious.

    I chose a Plan with dinner and breakfast, and both meals were very delicious. I was also able to use the lounge, but it was divided so that beer and sparkling wine were available in the afternoon session, while other alcoholic drinks were served in the evening session. I wanted to drink beer at night, so that was the only disappointment. It may have been because check-in was especially busy, but I waited more than 30 minutes after receiving my reception number, which felt like a waste of time. Other than that, the Room was clean and the bath was great.

  • 3.83
    good ak

    I wish dinner hadn’t been so crowded.

    We stayed here over a holiday weekend with our three families and grandchildren. The donut buffet, the Onsen, and strawberry picking—so much to enjoy! We were really looking forward to it. Our grandchildren were happy too, which was great. We fully enjoyed the 1:00 PM strawberry-picking session as it was private. What was disappointing was that the buffet was extremely crowded, yet the food was cleared away at 8:30. That’s too early—please improve this somehow.

  • 4.83
    ハロク

    Family Trip After the New Year Holidays

    It was great value that our family of four, including an elderly member, could stay together at an affordable price. We’ve recently stayed at several affiliated Hotels, and I think it would be helpful to have something like a numbered ticket system at check-in, as some other Hotels do. The benches in the waiting area were all taken, which may have been a bit tough for an elderly person with mobility issues. The bath has a nice atmosphere, but the open-air bath area was a little too dark. It would be better for elderly guests if at least the entry area were lit. We couldn’t tell how deep it was or how many steps there were, which was very difficult. The meals include some local items, but overall they felt similar to other affiliated Hotels. Considering the price, though, I think they were more than sufficient. Also, if the Facility is updated in the future, I’d love to see TVs that can connect to the internet (since more and more Hotels let you watch Amazon Prime Video or Netflix).

  • 4.67
    ビューティフルベーカリー

    It was disappointing that we couldn’t see the night view, but

    Unfortunately, due to bad weather, we couldn’t see the starry sky, but we were satisfied with the spacious Room and delicious meals. It would have been even better if there had been a smoking area near the lounge.

  • 4.50
    eriiii7

    Ideal for sightseeing in Amanohashidate and the Ine Boathouses.

    After our family really enjoyed staying at Grand Mercure Wakayama in summer, we chose to stay here this time as well. We especially love the meals at Mercure. It still felt quite busy, but that likely depends on the season and dates. Unlike Wakayama in summer, check-in was smooth this time, and the lounge was relaxing. Beer was available, and since I don’t drink alcohol, I enjoyed some juice and took my time. Dinner was also great—it was crab season, so we had plenty of boiled crab, which was perfect for crab lovers. The other dishes were good too, and we especially liked the cream puffs; the men in our family ate several. Overall we were satisfied, but a couple of points stood out regarding amenities in the large public bath. This was the same as in Wakayama: the women’s changing area had most skincare items such as cleansing products and toner. In the men’s changing area there was only body lotion; the men in our family would have preferred a full set. Also, the bidet function on the Room toilet only sprayed cold water. Even with the temperature set to maximum it stayed cold. The seat itself was warm, but those who don’t use it might not notice. Still, we’re glad we came. If we have another chance, we’d like to stay at a Mercure Hotel again next time.

  • 2.33
    ダダサガリ

    Many things were unclear.

    I arrived early and wanted to relax in my Room, but while I was waiting in line for check-in, a staff member with limited language skills brought me a waiting card and said they would call me even if I used the lounge. I waited in the lounge for about an hour, but no one called me. When I went back to the counter, I was told to line up again, and time was simply wasted. There was no apology at all—just a brief explanation in broken language, and that was it. There were many things I didn’t understand, so I went to the front desk several times to ask questions. The property is quite large, and that alone was tiring. Even when I asked different staff members the same question, their answers were inconsistent, which left me confused. Since I made the Reservation and invited my friend along, I ended up feeling sorry for them. There were various food options, but there were many large groups of foreign guests who were very loud. It felt uncomfortable eating next to them, so we changed seats several times. We couldn’t enjoy our meal in a relaxed way. The bath area was clean and the water temperature was excellent, so I rated the bath 4/5. All-inclusive should not mean “do whatever you want.” I wanted service and consideration that would make me feel glad we came—like it was fun and we’d want to return. I assume other Hotels in this group may be similar as well, so this is a Hotel where I’m unsure whether I would stay again. This has been mostly criticism, but because my expectations were high, my disappointment came through strongly. I hope you will make improvements. Thank you very much.

  • 5.00
    zima0907

    Icommented.

    I was satisfied with both the Room and the location. The food doesn’t quite match Grand Mercure, but considering the price, I was very pleased. I like Mercure’s food because it has well-balanced flavors. I would love to stay again.

  • 4.50
    ケイチャン

    Although it can be crowded, it’s a wonderful Hotel.

    Despite the severe cold wave, I was worried about travel disruptions due to snow, but both the expressway and national roads had been cleared, so the trip went smoothly. (It seemed the trains were running on a planned schedule.) There were simply a lot of guests, and the lounge and dining area were crowded. It felt a bit cramped, but the food was delicious, and I was happy with the all-you-can-eat crab—even though it was on the small side. The cream puffs at the dinner buffet were absolutely amazing. I wished I could have had them again at breakfast. When Istructioned back to my Room to look for a lost item on my way home, the housekeeping staff kindly helped me search as well, which I truly appreciated.

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  • 4.67
    安い旅行好き

    Dinner

    At dinner, crab was being served, but it seemed to have run out, so I couldn’t try any. (Disappointing) The other dishes were delicious, so overall I was reasonably satisfied.

  • 4.50
    hotelu daisuki

    Snowy Miyazu Trip

    Despite concerns about transportation due to heavy snow, the journey was safe thanks to the snowplows. Much appreciated. At the Hotel, we were promptly guided to our Room even though we arrived early, which was very helpful. For dinner, we enjoyed delicious snow crab and roast beef! We fully enjoyed the Onsen, table tennis, and playing in the snow. The lounge provided a relaxing space as well. However, there were not enough toothpaste amenities in the Room for everyone, which was inconvenient. Also, cotton pads that were available during our previous stay were missing this time. Overall, we are satisfied and would love to visit again. Thank you for your hospitality!

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  • 5.00
    かにピース

    This time, I had to ...

    This time, I had to make an urgent trip to Miyazu and stayed at your Hotel. Everyone was very polite, and it was a pleasant experience. When I couldn't return due to the snow, I consulted about making another Reservation through IKYU and asked if I could stay in the same Room. You kindly checked for me and arranged for the same Room, which was very helpful. Thank you for taking care of our two-family group with such kindness. I would love to stay here again on my next visit to Miyazu. Thank you very much!

  • 4.17
    porsche1126

    I was very satisfied.

    The meals and bath were excellent. It seems that some front desk staff may have difficulty understanding certain languages.

  • 4.50
    ゆうき:)

    Nighttime Front Desk Staff

    Thank you for your hospitality. During my stay, around 8:00 PM, I had a question and went to the front desk. However, the response from the older gentleman at the front desk left an impression of lacking professionalism as a service staff member. He did not use polite language, and his attitude made it seem like my question was something obvious that I should have known, which made me feel uncomfortable. Other than that point, everything was excellent, and I would love to stay again. It’s a great hotel overall—honestly such a shame about this issue. I would prefer not to receive service from that particular staff member again.

  • 5.00
    富山の売薬

    The buffet is excellent!

    Both dinner and breakfast buffets are exceptional! We were also very satisfied with the atmosphere of the night lounge. We look forward to visiting again during the summer pool season.

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  • 4.00
    旅たこ

    First Stay at Mercure

    Overall, I was satisfied, but the smell of cigarettes entered the room even though all rooms are supposed to be non-smoking, which was unpleasant. When I informed the front desk upon departure, they said, "Someone must have smoked somewhere." Is this response appropriate for guests who reserved a non-smoking hotel? It left me feeling a bit disappointed in the end.

  • 4.50
    ひろ1960

    Looking to relax?

    Last year, I stayed during the New Year and was very satisfied, so I made a reservation early this time as well. The dining area was quite crowded, but the thoughtful arrangement of separating family groups into different rooms was appreciated. I have no complaints about the hotel staff at all, but it was unfortunate that the family across from my room made a lot of noise with loud voices and banging sounds. I have made another reservation and hope for a quiet room next time. Overall, it is a satisfying hotel. Thank you very much!

  • 4.00
    じゃがポックル888

    It was very crowded during the New Year.

    Having stayed at this hotel several times, I was familiar with the setup. The dining area on the second floor had been turned into a lounge, and since there was a wait during check-in, I was able to relax there. It was more spacious and had more seating than the lounge on the first floor, making it very comfortable. The dinner and breakfast venues were crowded with guests, so it wasn’t easy to enjoy a calm meal, which was unfortunate. However, I would like to visit again on a weekday.

  • 2.17
    にてさん

    I will never visit again.

    I had high expectations as the reviews mentioned the food was delicious, but both dinner and breakfast were far from what I anticipated. Although meals are served in two shifts, there was no proper turnover, and the first group stayed throughout, making it too crowded for us in the second shift to enjoy our meal leisurely. If you're going to have a two-shift system, please enforce time limits and ensure proper turnover. I understand it gets busy during New Year's holidays, but setting up tables even in the hallways is quite disappointing. Due to the dinner crowding issue, we went earlier than scheduled for breakfast but were told we couldn't enter yet because it wasn't time. When I complained to a male staff member at reception, he got defensive and upset with me. I don't think I'll ever return again. Also, having 10:30 PM as the last entry for the public bath is too early.

  • 4.00
    hotelu daisuki

    All-Inclusive Enjoyment Trip

    Early check-in was accommodated, which was very helpful. The Room retained some old features but was spacious enough and well-cleaned. The restaurant was divided into categories, making it smooth with no queues. It would be great for families with kids if a drink bar could be added to the kids' corner. Although the lounge experienced some crowded times, the staff's attentiveness kept it clean and comfortable at all times. We enjoyed various activities such as table tennis, sledding, kumihimo braiding experience, and calligraphy practice—truly satisfying! We look forward to staying again. Thank you very much!

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