รีวิวและความประทับใจจากผู้เข้าพักที่ Novotel Nara

(จังหวัดนารา/เมืองนารา) [ทั้งหมด 264 ห้อง]
คะแนนรวม
4.34
ดี (691)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.47
  • สิ่งอำนวยความสะดวก
    4.56
  • การบริการลูกค้า
    4.29
  • อาหาร
    4.10
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.24
  • ความพึงพอใจ
    4.34
  • 5.00
    EI2017

    This is my third sta...

    This is my third stay this year, and it’s my regular Accommodation in Nara. As always, it was a comfortable space and I had a very fulfilling time. This time, I was also able to visit the art exhibition being held in the Hotel’s social lounge, which made me very satisfied. I’ll visit again at some point later this year. Thank you as always.

  • 5.00
    奈良通い

    Very good.

    This is my fourth repeat stay this year booked through IKYU. The Room is spacious and has a separate washbasin, making it very comfortable for me. In addition, all staff members were wonderful—at the front desk, in the parking guidance, at breakfast service, and on the rooftop—to the point that I almost felt concerned they might be overextending themselves. I have already made my next Reservation through IKYU as well.

  • 4.40
    HＯＵＳＥ＆ＧＡＲＤＥＮ

    This was my first st...

    This was my first stay. As it is a new Hotel, everything is very well done. It was convenient to use the on-site multi-story parking garage, and the staff kindly assisted with bringing the car in and out. The Room is also well designed and practical. I had a comfortable stay. Thank you very much.

  • 4.50
    Yo-hey

    I would like to stay here again.

    The property was clean both inside and out, the Facility was more than adequate, and the attention to amenities and in-room items made for a very comfortable stay. Since I had no particular opportunity to experience customer service, I gave it 4 stars. Perhaps because it was during peak hours for using the large public bath, the washbasin area was a bit messy, which was slightly disappointing, but still within an acceptable range. I used the breakfast buffet. I could tell there was care put into it, such as dishes made with Yamato vegetables; however, since I had high expectations for kakinoha-zushi (persimmon leaf sushi), I was disappointed with the actual taste and rated it 4 stars. Overall, my satisfaction level is high, and if I have another chance to stay in Nara, I would definitely like to use this property again.

  • 1.00
    worker.k

    I believe we need to provide customer service training for staff and review the daily workflow.

    Upon arrival: The woman directing us to the overflow parking lot did not greet us (no “hello” or “welcome”) and gave a mechanical explanation, as if it was a hassle. Before check-in: No one greeted us with “hello” or “welcome.” Check-in: The male staff member at the front desk did not greet us. He spoke quietly and explained everything while looking down. Room: It was clean, but the sheets and covers had an odor. Large public bath: Instructions on how to use it and guidance were insufficient. Some foreign guests entered in a group of nearly 10 at once, got in without rinsing first, did not wash at all, left the changing area soaked with water, and stayed in the changing area for a long time. Several female guests from a club activity occupied the massage chairs continuously. Breakfast: No greeting such as “good morning.” There was quite a wait, but no explanation or apology. Staff only walked around checking the situation; they did not clear tables or wipe them down—and only started wiping when seating guests. Spoons and other items were not replenished. For example, kakinoha-zushi was dried out and hard, which raised concerns about quality control. Check-out: Of course there was no greeting such as “thank you” or “have a nice day.” Even their responses to Reviews are mechanical so I doubt anything will change, but I am writing this anyway. It was unpleasant and extremely disappointing—so much so that even one point feels too high.

  • 4.60
    KAEN

    I stayed at this Hot...

    I stayed at this Hotel on a long-overdue trip to Nara with my best friend. Both the Room and the large public bath were great. However, it’s a bit of a walk from Shin-Omiya Station. There is a shuttle bus from Kintetsu-Nara Station, so that would be convenient. I didn’t add breakfast to my Reservation and planned to eat breakfast on the day (nearby cafes were closed for Obon), but they only offered a buffet, so I decided not to. I had afternoon tea booked at another Hotel for lunch, and a buffet in the morning would have been too heavy. It would be even better if there were a simple set menu option. Overall, my stay was comfortable. I just wish the toothbrushes weren’t wooden (it felt uncomfortable in my mouth). Thank you.

  • 4.50
    シップス409

    A relaxing Hotel where you can unwind

    Because it’s hot every day, we chose to enjoy a “hotel staycation.” I had stayed here alone before and found the Room clean with great Facilities, so this time we stayed as a family of three. The staff member who assisted us at check-in was extremely pleasant. What concerned me happened after checkout. After placing the Room key card in the fast checkout box and leaving the Hotel, I realized I had left something behind in the Room and came back to retrieve it. I explained the situation at the counter, and they made a new key card for me. When I returned to the Room, the phone rang. Unsure what to do, I answered and was told, “Mr./Ms. XX, your checkout time has passed.” After explaining again and returning to the counter with my belongings, I saw that the person who called was standing right next to the staff member who had made my new key card. There was no apology for this misunderstanding, and I was surprised by how poorly they communicated with each other. At breakfast, there wasn’t a table for three in the restaurant, so a staff member pushed two two-person tables together for us. However, after we went to get food from the buffet and returned to our seats, the tables had been separated again. I noticed similar issues with restaurant service during my previous visit as well. The Hotel is clean with a nice atmosphere that makes you want to come back again and again, which made these disappointing experiences stand out even more.

  • 2.67
    大好き！ハワイ

    I expected too much.

    I had been curious about this place since it opened. I had set my expectations too high for the lounge, so I was disappointed. However, the Accommodation Fee was acceptable considering it included lounge access. What disappointed me more was that when I ordered a light meal (a hamburger) at the restaurant, I waited over an hour for it to arrive, and it wasn’t freshly made—it was cold. They remade it after I pointed this out, but I couldn’t believe they served a cold dish after an hour from ordering. They offered one additional dish as an apology, but it made me question the Hotel’s management.

  • 5.00
    Selen

    I’d love to stay here again.

    The staff were very attentive, and it was a wonderful Hotel where you can see a commitment to sustainability and locally sourced products throughout, from the amenities to the meals.

  • 4.67
    ぽんすけオレンジ

    Fourth stay with us

    I stayed for two nights during a visit home with my adult daughter. She keeps up with the latest trends and was delighted that we could check the availability of the large public bath on a modern touch panel, and that both the hair dryers and the showers in the bath were ReFa. The breakfast buffet also gave us a taste of local culture, with kakinoha-zushi, chagayu (tea porridge), and Narazuke pickles. The only disappointment was that the tea porridge on the first morning was a bit watery (it was nicely thick on the second morning). This time, I had drinks at the rooftop lounge for the first time, and it became a special occasion as I enjoyed alcohol with my child for the first time. We used to take the shuttle bus to Saidaiji, so it’s disappointing that it will no longer be available. I’ll stay again next winter.

  • 1.20
    purari

    Lounge, etc.

    I made a Reservation under a Plan that included access to the executive lounge. 　○ Lounge There are very few seats, so it is often full. If you go at 3:00 PM you can usually find a seat, but it fills up within 10 minutes. When it’s crowded, usage is apparently limited to one hour, but because there was a long wait I left after 30 minutes. From 3:00 PM to 5:00 PM there are soft drinks, cake, and snacks. The cake was about 2 cm cubes of frozen cake that hadn’t fully thawed and was still icy. From 5:30 PM to 9:00 PM there are meals, alcohol, and soft drinks. When I went at 5:25 PM it was already full with seven parties waiting. A staff member told me the food might be gone by the time my turn came, so I went to a restaurant near the Hotel for dinner instead. When I returned around 7:30 PM and went back to the lounge, there were five parties waiting. I waited about 20 minutes before I could enter. The food options were curry, chirashi sushi, and salad. It didn’t look like much had sold out, so I’m glad I chose to eat out. In the morning the lounge offers soft drinks only. The selection was like a family restaurant—Pepsi cola, Natchan Orange, etc. Breakfast is served at the first-floor restaurant and costs extra unless you have a breakfast-included Plan. Even if Rooms with lounge access on the 8th and 9th floors are fully booked, I think there should be enough seating capacity for those guests in the lounge itself. As it is now, I don’t think it’s worth paying extra just for lounge access when making a Reservation under this Plan. You can also use the open-top terrace, but you cannot go out in summer or winter. I hope this will be improved somehow. 　○ Facility The massage chair in the large public bath area was broken and I almost got injured because of it. There were areas such as a working lounge as well, but no one seemed to be using them. 　○ Room I stayed in Room 905; it had a bathtub and was clean overall. There were small noises (creaking sounds near where the TV is placed and slight wall vibrations), so guests who are sensitive to noise may find this difficult. 　○ Overall impressions This was Novotel’s second property in Japan and I arrived with high expectations, so many things were disappointing。 I think the staff are doing their best; they seemed overwhelmed dealing with complaints from guests who couldn’t get into the lounge。 The lounge experience was far from what I expected—people spoke loudly and food felt like competition—so it wasn’t relaxing。 This time my stay was inexpensive，but with service like this，a Business Hotel in central Nara would be better。 Because I had been looking forward to this trip，I left feeling disappointed。

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  • 2.83
    (@_@)＆

    Disappointing Lounge

    The lounge staff during my previous stay were excellent, and the lounge food had improved compared with the stay before that, so I was looking forward to this visit as well. However, there was poor coordination between the Reservation team and the front desk, and I ended up having to wait to check in. The front desk staff were polite and helpful. I was asked to wait in the lounge, but the tables were left dirty. They were dirty every time I went, so it felt like the lounge staff simply do not consider cleaning tables part of their job. The wet towels, cups, and coffee beans were not replenished and had run out. The quality of both the food (at tea time and cocktail time) and the staff was worse than last time. At cocktail time, I was fourth in line when service started, but all of the salmon topping on the salmon sushi was already gone—the two guests ahead of me had taken almost all of it. All I could do was laugh, but I think you should reconsider how items are served. Given that the Accommodation rate is low, it may be unavoidable, but compared with before, the lounge service has declined dramatically—very disappointing.

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  • 2.60
    クラブルーム好き

    Over capacity

    During parking guidance, no one spoke to us unless we initiated the conversation. Even when we said, “We have a Reservation,” there was not even a simple “Welcome,” which felt uncomfortable. With our club room Reservation, there were three groups waiting to use the lounge. When we entered, there was hardly any food left and nothing was replenished—there wasn’t even ice. Even after asking staff, it did not come out promptly. When another group who were ninth in line after us entered the lounge, I believe there were less than 30 minutes left until closing, and there was still no food available. We felt sorry for them. It may have been because it was during summer vacation, but it was disappointing.

  • 4.60
    まな板まなこ

    Amazing value for mo...

    Amazing value for money. Everything was very clean and had a great atmosphere! The burgers were incredibly delicious. Thank you very much. The club lounge was quite crowded, and the food wasn’t being replenished in time. In the morning, there were no cups, so some guests couldn’t get drinks. I felt the restocking could have been better. There was some shaking during the night that felt like an earthquake, which was a bit scary.

  • 4.33
    ラブラブちかぴ

    Second Stay

    We stayed with lounge access this time, but we were concerned that there were many children during the 5:30 PM session. If I remember correctly, children were not allowed in the lounge at 5:30 PM. At breakfast as well, we could not eat calmly because of loud screaming from children.

  • 5.00
    Kkki3221

    Great value for money

    A very clean Hotel with great value for money. The Asuka-jiru soup at breakfast is delicious, and having it gives you the energy to get through the day.

  • 2.50
    raiyama

    Disappointing

    A mismatch in what “executive” should feel like. I expected Hotel-level dining quality, but this was disappointing. The Facility is new and reasonably well equipped, but overall—service included—it fell below expectations. I’ve also stayed at the affiliated Grand Mercure, and that one felt better.

  • 4.17
    まい8255

    The Hotel was very c...

    The Hotel was very clean throughout, and its modern, calming design was appealing. The Room was well equipped, and it was quiet and relaxing. The front desk staff and parking staff were excellent. Perhaps because it was during a holiday period, the club lounge was crowded with many guests. As a result, there were moments when I felt some stress regarding the lounge service. There were no staff at the lounge reception—only a check-in machine—and some guests seemed unsure what to do. Both bottles of sparkling wine were empty, so I asked for a refill, but it was left unattended for over 10 minutes; only after asking again did someone finally respond. The same happened when cutlery ran out: it took time to address, and in both cases there wasn’t even a simple “Thank you for waiting” after replenishment, which was disappointing. I also think one reason operations didn’t run smoothly is that the wine is placed in an area that’s hard for staff to notice (right next to the entrance). At check-in, I was told, “It will be busy today, so please limit lounge use to one hour.” When I went to the lounge it was full; I checked in (I was second on the waitlist), but since I didn’t know when I would be called via LINE, I couldn’t go out or even take a shower—I ended up waiting in my Room for an hour. Cocktail hour gets especially busy, so implementing two seatings from the start with a one-hour limit might help guests use their time more effectively. If operations and staff attentiveness improve, I believe this could become an even better Hotel.

  • 4.00
    温泉マイラー

    Outstanding value for money, with all the essential Facilities you need.

    This was our second stay, following last year. [Location] - The nearest station is Shin-Omiya Station, one stop from Kintetsu Nara Station, about 600 m away. If you walk straight along the road in front of the Hotel, it’s about 2–3 km to Nara Park, where many of Nara’s main sightseeing spots are集中—so unless it’s midsummer heat or heavy rain, walking is doable. Heijo Palace Site Historical Park was around 1.5 km away, which was perfect for us to enjoy a relaxed morning run in the cooler hours. [Facilities] - Since this was our second visit—and last time we had to wait for an available locker during busy hours (especially on the women’s side)—we didn’t use the large public bath this time. You can check how crowded it is from your Room, but a few times we went when it showed “available” and found it still crowded. On the same floor as the large public bath there is also a training room and two free massage chairs. - Perhaps because it’s a French-brand Hotel, the interior has a stylish atmosphere overall. There is also a bar and dining area on the first floor. [Room] - We booked a Room with a shower booth, so we had no problem rinsing off without using the large public bath. Even when Rooms have bathtubs, they’re often unit baths combined with the toilet—if that means washing yourself in the tub area anyway, we find a separate shower booth much more convenient. - We stayed in a Standard Twin with shower booth; perhaps because there wasn’t much unnecessary clutter, it felt even more spacious than its listed 25 m². The toilet is separate, and although the sink area is next to the beds, it’s well partitioned—overall very comfortable and thoughtfully designed. - Two complimentary bottles of water were provided in the refrigerator. [Staff] - Both this time and last time we were assisted by international staff at reception; their Japanese was fluent and communication was easy. Since we paid by card in advance, checkout was simple—just drop your key into the box near the entrance. [Price] - For two people for one night with No Meals Included—even on a Friday before a long weekend—it was in the ¥8,000 range. We stayed four nights total in Nara City at different Hotels each night; compared with higher-priced Hotels than Novotel (in terms of price range), our satisfaction with Facilities was similar—and in some ways Novotel felt even better. It’s only one stop from Kintetsu Nara Station and offers outstanding value for money. With Accommodation prices rising these days, this place delivered excellent cost performance and had everything we needed Facility-wise.

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  • 4.00
    プチ母娘旅行

    An easy little luxury getaway

    It’s a new, stylish design Hotel, so it felt very pleasant. The scent was also wonderful. The large public bath gets quite crowded around dinner time. There were lines for the washing area and hair dryers. It was quiet in the morning. One of the two massage chairs was out of order. The lounge also seemed to be first-come, first-served. Depending on the weekday and time slot, the bath, lounge, and Facilities can feel almost empty. There were many guests with small children, as well as couples and groups of women traveling together. We often had to wait for the elevator. The elevator hall and corridors were hot. I was able to relax in the lounge during off-peak hours. The breakfast I’d been looking forward to included three kinds of soup dishes, including one hearty hot pot-style option with lots of ingredients. Japanese and Western items were set up in separate areas, which helped ease congestion in a way. There were also fresh juices, offering a great variety. It was about a 20-minute walk one way to Heijō Palace Site and Suzaku Gate. They were illuminated at night, making for a nice walk in the evening. I think it’s a good place to enjoy both the Hotel and its dining. I also wanted to try their hamburger. Since I love aromatherapy, I bought “Nara Scent” as well. It turned into a fun one-night trip!

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  • 3.33
    777なな77

    A Hotel Where You Can Relax in Your Room

    It was nice that we could check how crowded it was from the Room and time our bath for a quieter period, and that the drinks in the Room were well stocked. However, the meal we had been looking forward to did not come across as tasty enough because the pizza was only lukewarm. I would also like more attentive service, such as guidance to the dedicated elevator for going to the baths.

  • 1.60
    hauur

    The Executive Lounge operations are extremely poor.

    I stayed specifically for the Executive Lounge, but couldn’t enjoy it at all. The staff at the front desk and the 1st-floor restaurant were good. The guest room had a different layout than usual, which felt refreshing. The Executive Floor was being sold at a very low price on IKYU, so I assumed there would be fewer Reservations—but I was completely wrong. At tea time from 15:00, if you miss the timing, some people can’t even find a seat. Food items such as cakes weren’t being replenished fast enough. I only managed to take one slice of frozen commercial cake, and none of the other desserts were refilled. A group of about 10 people—like three generations of a family—entered the lounge all at once and took up most of the tables just by themselves. The rooftop was unavailable due to event setup work. Staff did not provide any guidance or table assignment at all. They clearly are not considering how paying guests feel. Cocktail time with food (17:30–19:30) was also full. It’s supposed to be limited to one hour, but even when I went at 18:30 there were seven groups waiting. I was called around 18:50, but the plate provided was just a coffee saucer with a dent in the middle. No proper plates were replenished. Curry rice had to be eaten from a plastic container meant for miso soup. Accor, which operates Novotel, is supposed to have stopped using plastic like this—aren’t they? Pizza wasn’t replenished. It wasn’t fresh; it was cold leftover pizza. Even though guests are paying the set fee to use this service, during food service hours there isn’t adequate replenishment—and you end up with less than 40 minutes in total. That’s unfair. I have requested that the Hotel review lounge operations several times in the past, but they don’t seem willing to address it. It has been almost two years since opening with no improvement. I won’t be inviting anyone to this Hotel again in the future. Also, I took the jointly operated bus with JW Marriott bound for JR Nara. Even when children started singing on board, their parents didn’t stop them—and neither did the driver. This isn’t a kindergarten bus. With hotels that are this child-friendly, adults can’t enjoy a high-quality atmosphere calmly and comfortably。 I concluded that management is not seriously committed to improving either the Executive Lounge or other Facility and services。 Going forward，I might consider using it only if it’s cheap enough for No Meals Included.

  • 3.50
    相合い傘

    Private rental of the lounge and rooftop balcony

    I booked this Hotel looking forward to relaxing in the lounge and on the rooftop balcony, but I was told today that they are unavailable due to a private event. If I had known in advance, I could have chosen another Hotel, which is very disappointing. If possible, I would have appreciated being informed beforehand.

  • 5.00
    サダタケ

    Delight

    I always leave truly satisfied. Friends, sisters, brothers- and sisters-in-law—people around me stay here often, and I’m proud to have stayed many times with them. I look forward to another Multiple Night Stay next time.

  • 2.67
    のりまちたみさな

    I used the Executive Lounge.

    Many Reviews said it was very spacious and relaxing, but the number of guests staying in Rooms with lounge access seemed to far exceed the lounge’s capacity. It was always full with a waitlist, and when we finally got a seat, a large family group was talking loudly and it was extremely noisy—hardly a place to relax and enjoy tea. Lounge access should be limited to Suite Rooms and Junior Suites; otherwise, guests who come looking forward to the lounge may not be able to use it at all, or even if they can, it won’t be a quiet, relaxing space. Allowing children—even preschoolers younger than elementary school age—into the lounge during alcohol service hours is unacceptable. It was very disappointing.

  • 5.00
    JUNJIN

    Revisit

    This was my second stay, and I used the Accommodation for a trip to Nara with a friend. At the front desk, I was offered an upgrade to an Executive Room, which also gave us access to the lounge. They also said, “You stayed with us in May as well—thank you,” which made me feel both happy and impressed by their attentive guest management. The lounge was spacious and comfortable, and we were satisfied with the drinks and food. It truly felt like “service beyond the price,” and my friend was delighted too, so I’m glad I invited them. Breakfast was also great—we enjoyed Nara specialties such as kakinoha-zushi and chagayu—and once again it was a very satisfying stay. My friend and I decided to visit Nara again next spring when the flowers are beautiful, and when we do, I would definitely like to stay here again.

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  • 4.67
    パナいちご

    Girls’ Trip

    Thank you for taking such great care of us. A fun trip with a close friend. This stay also doubled as a birthday celebration for my friend. I reserved a surprise cake, and after check-in, a staff member brought it to our Room with the candles already lit, saying, “Happy Birthday.” My friend was thrilled—and they had also prepared a message card and a gift, which made it twice as special. The cake was truly delicious. This was my second stay, and I used the lounge again this time. The beer is now self-serve, and the food selection had changed since last time, which was great. We could relax until 9:30 p.m., and all the staff provided pleasant service that left a very good impression. Having a large public bath is also wonderful. Breakfast was delicious as well—especially the kasujiru and Asuka-jiru soups. The smoothies were great too, and I appreciated the sparkling wine. A very satisfying hotel stay. Thank you again for everything. If I have another opportunity, I would definitely like to stay again.

  • 3.33
    ギャップイヤー

    A bit disappointing.

    This was my second stay since the Hotel opened. Good points: (1) The staff member who assisted me at check-in—pleasant and smooth service. (2) The Executive Lounge (the offerings were good for a lounge)—I was able to relax. Bad point: I arrived by private car, and I believe it was the parking staff (an older staff member; the worst). Even though it was pouring rain, I was told to move to a nearby Times parking lot. I understand having to move, but I couldn’t even unload my luggage, and because cars were coming up behind me, I was rushed to leave quickly. Also, the shuttle bus could stop right in front of the main entrance, which made it feel like guests shouldn’t come by private car. Since there were no umbrellas available, my luggage got soaked and I checked in drenched. When it’s raining heavily or the weather is bad, if there are spaces available in the on-site parking lot, they should allow guests to park there (the driver behind me said the same thing). Alternatively, they should clearly state on their website that there is no parking at the Hotel / that guests cannot park there. If that were clearly stated from the beginning, I would have gone straight to a nearby parking lot first and then headed to the Hotel without feeling upset. I understand there may be reasons on the Hotel’s side, but regarding parking specifically, kindness from staff is also important. The front desk and restaurant staff were great, but the parking attendant experience was disappointing—the worst.

  • 4.40
    くまさん2

    I stay at various Ho...

    I stay at various Hotels with lounge access a few times a month. Novotel Nara is new and spotless, and I really like the Executive Lounge, so I stay here often. This is my third stay this year (January, April, and June). This time I chose a plan without breakfast. This time as well, I used my Diamond benefit coupon and had the Shin-Omiya Burger for lunch—it was delicious. The fries and salad were also great. The wet towel is very small, so I’d appreciate paper napkins too. Because it’s a new Hotel, everything is beautifully clean, which makes me happy. During check-in this time, I asked the male front desk staff member for several loan items, and everything was handled perfectly—thank you very much. The Room is compact, but it’s great that the toilet and bath are separate and there’s a washing area. It was disappointing that the shower water pressure was weak. If you go to the public bath when it’s not crowded, it’s comfortable. It’s also nice that face towels are provided there. The Executive Lounge had changed again in various ways! The food selection too… It was disappointing that the canelés were gone. There was curry soup? and steamed pork buns. Switching beer etc. to dispensers helps spread out crowds nicely. This time in the evening, it was a pleasant season to sit on the terrace. I used it briefly at the end, but there was a noisy group; without them, the atmosphere would have been wonderful and perfect. During afternoon service, please provide teaspoons as well. In the morning there were no coffee cups either. Since staff aren’t always present, I’d like you to stock extra items in advance. I will visit again.”

  • 4.00
    ホテル生活バンザイ

    Smelly lobby

    This was my 12th stay in a Club Room. The Room was neat and clean, and the lounge was comfortable. However, in the lobby, the distinctive Southeast Asian smell that had been mild recently was overwhelming this time—I couldn’t stay there. I wish they would create an atmosphere better suited to Japan. I strongly hope for improvements from the Asian staff. For reference, the Thai-owned Hotel that opened a few years ago in Osaka Namba does not have this odor in its lobby. If it weren’t for the unpleasant smell in the lobby, I would consider returning, but I already have a Reservation at the end of this month and I’m unsure what to do.

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