รีวิวและความประทับใจจากผู้เข้าพักที่ Grand Mercure Wakayama Minabe Resort & Spa - 9หน้า

(จังหวัดวากายามะ/อำเภอฮิดากะ) [ทั้งหมด 323 ห้อง]
คะแนนรวม
4.17
(931)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.04
  • สิ่งอำนวยความสะดวก
    4.06
  • การบริการลูกค้า
    4.14
  • อาหาร
    4.27
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.33
  • ความพึงพอใจ
    4.19
  • 1.50
    せっかくの休日

    All are lined up.

    Be prepared to wait in line for everything. Drinks at the lounge also require waiting. Dinner and breakfast were a nightmare, with constant lines everywhere. When I asked the staff if lining up was necessary, they said the establishment didn’t enforce it; customers were lining up on their own. It was shocking to hear that when there was barely any food available. This applied to breakfast as well. The line for pancakes involved everyone, and you had to wait even though they were cooked one by one—completely unreasonable! There should have been a separate line just for pancakes or similar items. Additionally, the amount of food provided was insufficient for the number of guests. By the time you could finally get something, most items were gone with no replenishment offered. If that's the case, fewer guests should be accommodated at once. Both adults and children could hardly eat anything during meals—it would have been better if it had been No Meals Included instead. The bath area also lacked enough washing stations for the number of people using it—you had to wait your turn while undressed in an uncomfortable situation. Some showers only produced cold water due to malfunctions, making things even worse. The only redeeming features were how pleasant the open-air bath felt and how clean our Room was. I will never return here again—it feels like I deserve a refund!

  • 1.83
    ゆきんこ.com

    Unfortunately.

    The breakfast area and bath seemed to have been renovated, but the room was outdated, and even with the door closed, outside voices could be clearly heard. Additionally, cleaning was insufficient; clothes got dusty, and there were stains on the curtains and rugs. There were facilities like a manga room and a table tennis room, but they were just small tatami rooms with minimal offerings—not enough to call them an amusement space. Overall, everything was disappointing. I will definitely not return. It’s very unfortunate given how good the reviews were.

  • 3.50
    NANTENBOU

    Dinner quality is the lowest compared to previous Mercure stays.

    No hamburgers, no French fries, no curry that goes well with rice, and no pickled plums or pickles from the southern region.

  • 4.83
    ママハナ＠ロンボク

    I had a relaxing sta...

    I had a relaxing stay after the holiday rush (it seems it was very crowded during the holidays). I previously stayed at Kushimoto and enjoyed it, so this time I chose to stay at Nambu. The meals and tableware were stylish, and the food was delicious. Personally, I loved the mini tomatoes and salad dressing. The self-service rice selection by gram was also a fun touch. The bath facilities were satisfying with a sauna and an open-air bath overlooking the sea. My room was on the 4th floor with a partial ocean view facing west, offering beautiful sunset views. The beach in front of the hotel is perfect for a stroll, and there are serene surroundings with fields of Nanko plums (almost in full bloom) and what seemed to be snap peas. However, one downside was that both the changing room and post-bath lounge were extremely dimly lit! For older guests like me with presbyopia, it was hard to distinguish even underwear sides or read labels on post-bath drinks... It felt very "European" in design (laughs). Additionally, many guests seemed confused about using card keys at the bath entrance; clearer instructions would help as well as brighter lighting around these areas since small text is hard to read for those with aging eyes. I hope they prioritize usability over ambiance in these aspects!

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  • 3.00
    龍神温泉太郎

    The food is very good.

    The rooms and other facilities were as expected based on the reviews. It would have been better if the lobby drink service started a bit earlier in the evening, and if there was coffee service available until checkout in the morning. The food was very good.

  • 4.67
    ヒデチャン

    Minabe

    The interior of the Hotel was spacious and open, which was nice. The Room felt a bit cramped for four people, but overall it was good. Next time, I would like to use it with two people.

  • 4.50
    わがままな旅

    The drink bar is excellent.

    The drink bar usually only offers soft drinks, but I was surprised to find that alcoholic beverages were also available for free. I don't consume a lot, but when I want just a little, I usually have to write down my room number and settle the bill. Somehow, it made me feel happy.

  • 1.67
    ryopiyo

    There won't be a second time...

    I stayed here because it was said to be cost-effective. However... First, there was no air conditioning in the room. When I asked the front desk how to lower the temperature because it was hot, they responded high-handedly with "There is no air conditioning, so please open a window or something." I thought at least they could have said something like "I'm sorry, but there is no air conditioning." Also, the bathroom in the room had no temperature setting and required mixing hot water and cold water to adjust it. I think this is too outdated. It might depend on the type of room, but I believe all rooms should have this as a must. Additionally, the breakfast buffet was too crowded with some people eating outside of the venue... Perhaps consider having two sessions? It was a hotel full of things to comment on. I don't think I'll be going back again.

  • 4.00
    papaゴン

    It was a property wi...

    It was a property with great value compared to the price. We enjoyed delicious meals featuring local specialties such as Kumano beef and plum wine. Although the facility is old, key areas have been renovated, allowing for a pleasant stay. It was nice to be able to relax with complimentary draft beer in the lounge with a great view immediately upon arrival.

  • 4.17
    golf-girl

    I had a pleasant stay.

    I made a sudden and difficult request at check-in, but the woman at the front desk responded politely and arranged everything to fulfill my request. She quickly remembered my face and name, and even greeted me during check-out the next morning, making my stay pleasant. Although I'm not a fan of buffets, I enjoyed the buffet at Cape Zanpa in Okinawa, and it met my expectations here as well. The Room's facilities are undeniably old, but the public areas have been nicely renovated, which was good. I was a bit concerned about the dim lighting in the bathhouse. It would be nice to have a shelf in the bathroom to place the shampoo and other items I brought.

  • 4.17
    もぐたんたん

    The view from the Room was very nice!

    Depending on the location of the Room, you may only have a partial view, but you can overlook the sea, and if the weather is good, you can also enjoy the sunset and sunrise! Both the Room and the meals offer great value for money!! If I had to say, it's a bit disappointing that the number of seats in the lounge is limited, so you can't fully enjoy the lounge service at your leisure. It's a Hotel I would like to stay at again. Thank you for your hospitality.

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  • 5.00
    ピヨぴよ

    It was good.

    The hotel by the sea offers a great view, and you might be able to see the sunset and sunrise. It is the perfect hotel for relaxation. The onsen was also nice, and the changing room was spacious. The meals, both breakfast and dinner, were very delicious. We recommend making an early reservation for the shuttle service both to and from the hotel. It is recommended for those who want to spend their time leisurely without any issues.

  • 4.33
    mama84

    It was great that it was not crowded on weekdays.

    I took my 1-year-old and 4-year-old grandchildren with me. Thanks to the IKYU Diamond Member benefit, we were able to check in an hour early, which allowed us to relax and enjoy the kids' space. It seemed like they had a lot of fun. At the restaurant, there was no need to wait in line to get food, so we could enjoy a leisurely and relaxed time. Since there were no other guests around, we didn’t have to worry about disturbing others, which was very appreciated. However, the tatami area in the Room was not very clean, and the futon was quite thin, which were negative points. Other than that, considering the price, I would consider visiting again.

  • 2.83
    田中等

    Shop

    The shop's operating hours are short. There are few Japanese cuisine options.

  • 4.83
    ななもり

    The bath was great!

    This is my second time. Among the Mercure hotels, this one was the best as I could see the sea from the bath. I was able to relax with the Diamond benefits, and the gift of pickled plums was wonderful. Thank you very much.

  • 4.33
    Tomy99

    Beyond expectations

    I was interested in staying at this Property after the management changed from Daiwa Royal. I didn't have high expectations because it was a good deal, but the Room, although old, was clean, and I could use the lounge. The meals, which I thought were just for show with local cuisine, offered various arrangements and were enjoyable and delicious. The breakfast was also varied and tasty. Since it was all-inclusive, I could enjoy it without any worries.

  • 4.33
    しのままままま

    Stayed for the first...

    Stayed for the first time with my husband and father-in-law. We usually go to Shirahama, but we were drawn to the all-inclusive option here since both of them love alcohol! It seemed there weren’t many other guests, so we could enjoy meals and baths without any crowding. There were plenty of stylish dishes, and we left feeling full. The room was a Japanese-style room where you lay out your own futon. It felt quite old. The unit bath with steps seemed a bit tough for my father-in-law, who has slight mobility issues. However, being close to the elevator hall was convenient. The free alcohol available in the lounge and during meals was fantastic! I don’t usually drink much, but I enjoyed some plum wine. One downside was that beer wasn’t available in the lounge at night. My husband said, “Not being able to have beer after a bath is tough!” The shop opened at 16:30 but wasn’t open until checkout time; it would’ve been nice if it had been open longer as we couldn’t buy souvenirs there and ended up buying them at a service area instead. My father-in-law said he loved it! If given another chance, I’d like to stay again!

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  • 4.50
    お松どん

    Family Trip

    I used it for the first time, and both dinner and breakfast were simply the best. I think it's the best among the many Hotel buffets I've used so far. Even though it was a buffet, there were elaborate dishes, and both adults and children were excited. The points I would like to see improved are that the temperature of the air conditioning in the Room cannot be adjusted, and that the Hotel's shop is only open from the evening. I planned to buy souvenirs after checking out to avoid carrying luggage, but it was closed. Other than that, I am very satisfied. The lounge had different drinks in the evening and at night, and I enjoyed it a lot. I will use it again!

  • 4.00
    ユリマサ

    Satisfied.

    This was my second stay at Mercure. The lounge was well-equipped.

  • 3.50
    たびまる711

    Too crowded...

    We chose this Property for our family trip because we had a good experience at another Mercure Hotel. The dining area was extremely crowded, and we were frustrated with the long wait just to get one item. It would have been better if there were more restrictions or organization in place. People were lined up all around, making it impossible to find the end of the line and join in. Our entire family was fed up, and we decided that buffet-style Properties are not for us.

  • 3.17
    まだみ

    It's changed quite a bit...

    I was delighted to receive a medium-sized pickled plum as a benefit of being a Diamond member. All the staff were working hard, which was pleasant. However, since I am familiar with other Grand Mercure hotels until summer, I also know the menu. Due to the rise in vegetable prices, the quality of vegetables and hors d'oeuvres, the cream in the cream puffs, the chestnut cream in the Mont Blanc, the foie gras burger changing to a BLT burger, and Moët changing to sparkling wine, have all changed significantly... I might not visit again...

  • 2.83
    べーり

    I understand that it...

    I understand that it is busy during the New Year, but the service was poor during the check-in process, and the hallway was cluttered with used sheets and other items, making it difficult to pass through to the Room! It was very unpleasant. I was looking forward to it, but it was disappointing.

  • 5.00
    スーパーおっとっとの妻

    The staff's response was good, and both the meals and the bath were very nice. It is a Hotel I would like to visit again.

  • 2.83
    デカクマ

    Perhaps due to the New Year period, it felt like there were too many guests.

    There are two reasons for the excessive number of guests. 1. The elevator takes a long time to arrive, and when it does, it's full. There's a line in front of the elevator. 2. At the buffet, many items are out of stock. There are many lines, and people are eating only what's easy to grab, not what they want. Donuts are the main dish both in the morning and at night. I wanted to have at least some ham. The alcohol is unpopular sake. I wanted to have at least some wine. It's available at the front of the line, but there's a limit to how long one can wait.

  • 3.50
    P0603

    I had a great time again.

    I stayed with my mother at the end of the year. Due to the year-end, it was almost fully booked, and there was a huge crowd of guests, with many people lined up for check-in. Both dinner and breakfast were very crowded, which was challenging, but there was plenty of food, and we enjoyed our meals. We were able to relax in the Onsen, which relieved our fatigue. We will use your services again. Thank you very much.

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  • 2.33
    大阪京太郎

    The buffet is too crowded.

    Stayed for one night from 12/31. The meals were buffet-style, but additional dining areas were set up beyond the usual venue to accommodate a large number of guests, resulting in extreme overcrowding. It was a very unpleasant experience during the New Year holidays. I will never use this service again.

  • 3.00
    マリンボーイマリン

    Hotel scheduled for renovation?

    In April 2024, it became a Hotel of the ACCOR group in France. The location is excellent, overlooking a fan-shaped sandy beach. Despite being a year-end stay, there was a long line for the elevators, and having only three elevators for a hotel of this size is too few. I expect they will be expanded in the future. I signed up for a Plan with breakfast and dinner included. The dining venue is also quite crowded. As for the food, there is nothing of particularly recommendable quality, so it might be better to come without high expectations and be pleasantly surprised. Although it has become French-owned, there is still room for improvement.

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  • 4.33
    mademoiselle RM

    I would like to stay again.

    I stayed in a Japanese-style room with breakfast and dinner for two nights. There was an all-you-can-drink buffet with a variety of alcoholic beverages. The fusion of Japanese and Western cuisine was abundant, and the variety of drinks was excellent. The venue was spacious, the seating was roomy, and it was well-cleaned, making it comfortable. However, since the menu doesn't change, you might get a little bored if you have a Multiple Night Stay. The room felt a bit old, but the view was nice, and it was well-cleaned. Although the room only had water and tea, the lounge was accessible, so you could enjoy soft drinks, various alcoholic beverages, and snacks upon check-in or after a bath. Being able to use the lounge in the in-room wear and slippers provided was relaxing. It was a bit disappointing that there was no beer. The large public bath had a spacious changing room and was convenient to use. There was also a water server. However, the lighting in the changing room seemed too dim. The open-air bath was spacious and pleasant, but I thought it would have been better if there were more types of baths. Apart from the lounge, there was water and juice available in the shared space after leaving the bath, which was nice. The souvenir shop had a wide selection of carefully chosen wonderful items. There was also a kids' space, which I thought would be good for those with children. Although I didn't use it this time, there was a park with playground equipment on the outside grounds, so during good weather, it might be nice to take a walk or let the children play. The place was spacious and clean, the staff's service was excellent, the food was delicious, and the Onsen was pleasant. I was able to have a wonderful time. Thank you very much.

  • 4.00
    さとの香り

    Evening and night dr...

    Evening and night drink service, alcohol is provided free of charge during dinner, leading to overdrinking and overeating. The bath closes early at 22:30 with the last entry at 23:00, so if you enjoy a drink in the lobby at night, you might miss it. The Room was spacious, with a view of the sea, and I felt I got a good deal.

  • 3.33
    DAIGO君

    Please allow us to enjoy our meal at a leisurely pace during the allotted time.

    Is it appropriate to start clearing the tables and rush guests during breakfast? Even if it's outside the designated time, I didn't want to see them quietly clearing at their own pace while we were still eating within the set time. There was not a shred of consideration or thoughtfulness! I was impressed in Ise and came back, but it was disappointing.

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