รีวิวและความประทับใจจากผู้เข้าพักที่ Grand Mercure Wakayama Minabe Resort & Spa - 2หน้า

(จังหวัดวากายามะ/อำเภอฮิดากะ) [ทั้งหมด 323 ห้อง]
คะแนนรวม
4.17
(938)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.04
  • สิ่งอำนวยความสะดวก
    4.06
  • การบริการลูกค้า
    4.14
  • อาหาร
    4.28
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.33
  • ความพึงพอใจ
    4.19
  • 5.00
    よし君ジジばば

    Everything was rated 5 stars.

    I traveled with three friends, and we were amazed at this price with breakfast and dinner included. The Room was clean, and all four of us could sleep comfortably in beds. The Onsen and the lounge were both excellent, and it was easy to see why this place is so popular.

  • 3.67
    monkiti2015

    We had a wonderful time as a family.

    We stayed with a large family. Unfortunately, the temperature was low and it rained, so we couldn’t use the pool, which was disappointing. We stayed at Grand Mercure Awaji Island last month, and compared to that, there were slightly fewer types of alcoholic drinks such as wine and fewer food options. Cotton candy was extremely popular, and even small children ended up waiting in line for a very long time. We would appreciate it if you could place one machine in each venue, or at least two even in the smaller venue. Overall, the staff were pleasant and helpful. Thank you very much.

  • 3.83
    ぽんたろう99

    I was able to book it on sale.

    I was able to stay at a great price thanks to the sale. Since it was a Sunday night, I thought it would be quiet, but it was extremely crowded. Even though it wasn’t summer vacation yet, there were many families with children. The lounge from 3:00 PM was packed and there were no seats. After dinner I tried again to have a drink, but it was even more crowded—still no seats—so I gave up. I had read in Reviews that there aren’t enough hair dryers in the bath area, and that was true. A group kept taking turns occupying them for a long time, so I couldn’t use one. It was raining that day, so I wished the open-air bath had better cover from the rain. There were so many food options that I couldn’t decide what to try. I like wine, but the sparkling wine had no fizz. At least if it had been dry it would have been better, but it was sweet. Instead I had vodka and other drinks, which helped—but still... The elevators were also just as mentioned in Reviews; we waited quite a long time. Given the discounted rate, I can accept it, but at the regular price I wouldn’t. Sorry for being blunt.

  • 5.00
    辰年のおやじ

    A Happy Space

    Everything was wonderful and so comfortable—the people, the place, and the smiles of our guests, families, and children.

  • 4.50
    トモブー２０００

    This is my second stay!

    I stayed here once two years ago and returned because, for the price, the food was great and the bath facilities were very good. This time I had a Crack Twin Room, an older type before renovation, but it was spacious and well cleaned, so I had no complaints. (Last time I stayed in a renovated Room, which was even more comfortable.) Before renovation the bathroom is a unit bath, but since I use the large public bath, that wasn’t an issue. However, although you need to bring towels to the bath area, this type of Room didn’t have anything provided to carry them in, so it was a bit inconvenient. Recently many Hotels provide a basket or bag; if I remember correctly, the renovated Rooms had a bath bag. Differentiation is fine, but I would appreciate it if even standard Rooms could have something provided—even just a plastic bag. This time it was raining and relatively quiet, so I could enjoy both dinner and breakfast without much trouble and take my time with delicious food. Overall it was a very satisfying stay. The male staff member in the lounge checked in on me frequently, and all of the restaurant staff were pleasant as well. The front desk staff at check-in and check-out were also very welcoming. I would definitely like to visit again.

  • 2.67
    raiyama

    Has anything changed?

    I stayed here about two years ago, roughly two months after it opened, and it felt like the buffet selection had decreased. Dinner in particular used to be “so much you couldn’t believe it,” and I remember it being delicious—maybe it was just my imagination. I went to the venue early, but some dishes were already cold, which was disappointing. The Room was a slightly small 31 m² and didn’t have a sofa. The air conditioning was preset and far too cold, so I turned it off. For a Hotel in this class, there was no air purifier. The TV was an old 31-inch AQUOS. The washbasin had a retro feel that reminded me of the Showa era. I came back because I liked it two years ago, but ended up disappointed; I kept breakfast light and checked out early. Last year I stayed at the Mercure in Kashihara, Nara, and that was even more disappointing. This one is better than Kashihara, but as for returning… I’m not so sure.

  • 5.00
    里中

    Hotel service

    I like this place and stay here several times a year. After staying in April, I had planned to stay again in June. However, one member of our group became unwell, so we had no choice but to Cancel the Reservation. When I tried to cancel online, it didn’t work properly. I called the Hotel directly instead, and the staff were so pleasant that I wanted to leave this review. They spoke gently and handled everything calmly and quickly. When ending the call, they kindly said, “Please take care.” I’m sorry for not asking your name. I was truly looking forward to our stay and was disappointed to cancel, but it made me want to continue staying here for years to come. Thank you very much.

  • 4.33
    ぴぃい。

    When I entered the R...

    When I entered the Room, a moth was flying around, so I asked to change Rooms. There was also a stink bug on the inside of the window. Is this kind of thing normal? I was shown to a different Room without any particular apology. The front desk did not leave a very good impression. The staff in other areas, such as the lounge and restaurant, provided courteous service. I also stayed at an Accommodation on Awaji Island, and it was relaxing and enjoyable.

  • 5.00
    ホスキ

    Relaxation

    Over three days, the Onsen helped ease my body aches, and I’m very happy. I would like to visit again. Thank you very much.

  • 3.50
    Ruby pistachio

    The staff are wonderful.

    We have stayed here multiple times as a three-generation family. We’ve also visited other properties in your group in different prefectures, so whenever we travel as three generations, this is always our go-to choice. I do have a few suggestions: regarding the Onsen, I sincerely hope you will either add one more open-air bath or make the rock bath larger. When it’s busy, it can be quite difficult to use comfortably. This time our Room was on the ocean side. Everything we needed was provided and the value for money was fine, but if you come expecting lots of extras in the Room, you may feel a bit disappointed. That said, what stands out most about this Facility is how efficient and wonderful the staff are. From reception to the lounge and meals, their attentive service and warm smiles made us feel at ease.

  • 4.17
    ウサウサ

    Fully satisfied

    Thanks to the Room upgrade at check-in, we were able to relax in a spacious Room with a great view. The lounge snacks and drinks, as well as the dinner and breakfast buffets, offered a wide variety of delicious options—I ended up eating and drinking a bit too much and was completely satisfied. I would love to stay here again.

  • 5.00
    ほたてだいすき

    It was very comfortable.

    When we opened the door, it was lively. We felt how popular it is. This was our second time in Minabe. This time we came as a family. It was my mother’s first time, and she enjoyed the meal with a smile at the wide variety of buffet dishes. The Room was also comfortable, and we were able to relax on the beds. It’s truly a very considerate Hotel.

  • 3.83
    makochan551

    The bath is excellent.

    I stayed at four Mercure hotels in the Kinki region. Minabe was especially nice for the great views and the spacious bath. The meals were fairly similar at all of the Mercure properties. Although it was a weekday stay, there were many guests, which reminded me how popular it is. With so many people, restocking didn’t seem to keep up. There was plenty of alcohol, but I would be happier if the coffee were a bit better.

  • 4.83
    コアラベア

    Amazing value for money.

    Although it was crowded, the space was large enough that it didn’t feel uncomfortable. There was a wide variety of food, and I really enjoyed the baths and sauna as well. The gentleman at the front desk was polite and helpful. It would have been even better if the staff at the live kitchen had smiled more—maybe they were busy and a bit tired.

  • 3.83
    moco mao

    The third location: Grand Mercure

    Following Lake Biwa and Kashihara, this time it was Minabe. I was happy that draft beer was available until bar time! The lounge snacks are often disappointing, but here they had items suggested by local high school students, which was a nice touch. I wish there were more truly local offerings—being able to fully enjoy what’s unique to the area is what makes a trip feel meaningful. Lately, perhaps due to inbound tourism, a wide variety of flavors is being offered. It’s fun, but sometimes it feels like overthinking and too much experimentation has led to dishes where the flavors don’t come together anymore. The Onsen water was gentle as well, and I really appreciated being able to relax while listening to the sound of the waves.

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  • 4.83
    みすけ/

    Staying for a birthday celebration.

    Great value for money even though it’s all-inclusive. We chose a Japanese-style room because we have kids. The futons were already folded and set out for the number of guests, so it felt reassuring that no one needed to come into the room—nice touch. The ocean view was fantastic. We also stopped by the nearby park and beach visible from the window; there was a large playground, and we played for about an hour and a half. We checked in around 3:30 pm and waited in line for about 15–20 minutes, but the line moved very quickly. Both dinner and breakfast had many families with children. There were plenty of dishes and a kids’ menu as well, so it was very satisfying. Since the dining area is large, if you’re seated far away it can be a bit of work going back and forth to get food. The large public bath area—including the waiting space, changing room, and bathing area—was spacious and clean. However, during peak times after dinner, the open-air bath got so crowded that it was sometimes hard to move around. The lounge gets quite busy in the 3 pm hour and after dinner, but we were still able to find seats. Drinks may require a short wait, but you can pour them fairly quickly. Beer brands varied by location, so if you have preferences it’s worth checking. Overall, this was a Hotel we’d definitely like to stay at again.

  • 3.67
    平田律子

    This is my first time using this service.

    We were very satisfied that you changed our Room for my husband’s birthday. It was inconvenient that there were no amenity bags. Breakfast had a wide variety of options and was delicious. Unfortunately, when I walked past the soft-serve ice cream area, splashes spilled and stained my clothes. I told the staff, but there was no response.

  • 5.00
    タエ77

    Thank you as always.

    We stay here almost every month. We are always grateful for your kind service and delicious meals. However, over the past two visits, we were told that the male lounge staff member had been transferred to a different department. His hospitality was truly outstanding, and being served by him became a main reason for our stay. My spouse and I have said that we cannot fully enjoy our time without him. Our friends who stayed with us said the same. We sincerely hope he will return to the lounge as before.

  • 4.83
    ブサカワ犬好きおばさん

    This was our second ...

    This was our second stay at Mercure Nambu, following our visit on December 23 last year. The restaurant and lounge are spacious, and my husband especially loves them. Since last spring, when we first stayed at Mercure Awaji Island, we have visited Miyazu, Hamanako, Bandaisan, Nambu, Kushimoto, Ise-Shima, and Nambu again—now we’re deciding which Mercure to visit next. We were able to fully relax and enjoy the Onsen as well. With the all-inclusive plan and a lounge available too, it’s excellent.

  • 3.83
    amikomin

    Hmm...

    I’ve stayed at Grand Mercure properties many times, but this was my first time at the Minabe location. I was very disappointed that the selection of alcoholic drinks was smaller than at other Mercure hotels. Also, meal reservations and check-in were handled in person rather than online, so it took longer than at other Mercure properties. During meals, the service from the staff felt worse compared to other Mercure hotels—for example, I had to carry a baby chair from far away while holding my baby, which was quite difficult. I was also concerned that a male staff member who was refilling food coughed fairly often but wasn’t wearing a mask. I could also smell cigarette smoke… so unfortunately I don’t think I would return. However, the front desk staff were very kind and helpful, which eased my negative feelings somewhat. Since I really like other Mercure hotels, I would like to stay with them again.

  • 4.00
    upshin

    We stayed here as a family of three to celebrate a birthday anniversary.

    When we arrived at the Hotel Room, we were thrilled by how spacious it was. It was on the top floor and felt like two Rooms combined, and with the great weather we had an amazing view—we could even see the Shirahama Hotel district across the bay. Since it was all-inclusive, we could enjoy meals and drinks without any worries.

  • 3.33
    未来のレモンサワー

    Neither good nor bad.

    Perched on a seaside hill with an amazing view! The Room was so spacious it felt almost sparse, and the Facility showed its age. A constant motor-like noise could be heard, which may bother light sleepers. We enjoyed the all-inclusive dining. I was surprised that the snap peas hadn’t been stringed, but there was a wide variety of dishes that were replenished one after another, and there was also a good selection of alcohol, so we were satisfied. It was a bit disappointing that the souvenir shop was closed in the morning. Overall, it doesn’t feel luxurious, but it’s neither particularly good nor bad.

  • 3.67
    アフロな軍曹

    Used for a trip to Shirahama.

    We stayed here on the 5th of Golden Week after the Night Marine Live at Adventure World in Shirahama.\nWe booked a Plan without dinner.\nThe Onsen was also great.

  • 1.00
    prettycham

    No repeat stay.

    One-night stay with dinner and breakfast included. Stayed during the first half of Golden Week. It was about JPY 10,000 per person per night. Grand Mercure advertises itself as all-inclusive, but breakfast and dinner require an additional fee. It feels like they don’t understand what “all-inclusive” means. The Facility is old, and the Room’s unit bath is dated and inconvenient to use. There were very long lines at Hotel check-in and at the restaurant, and the lounge was small with nowhere to sit. I could barely use it except to take out coffee. Given the location and season, there were many guests unfamiliar with staying at a Hotel, so it wasn’t comfortable and the stay felt stressful. There are only three elevators for the number of Rooms, and many guests took a long time getting on and off; on top of that, they close quickly because you can’t press the “open” button in time. Nothing seems designed from a guest’s perspective—only for the Hotel’s convenience. The restaurant food looked luxurious at first glance, but the ingredients felt cheap. It might be fine if you can stay cheaply during an off-season period. The view from my Hotel Room was nice.

  • 5.00
    GW@

    Golden Week

    This was my first stay. As it was right in the middle of Golden Week, I expected it to be crowded. There was always a line for the elevators. I also had to queue for check-in, but since there is a lounge, I could wait and join the line at a good time. The lounge and dinner offered a great variety of alcoholic drinks, and the snacks were delicious. The meals were also a big hit with our children. The view from the Room was beautiful, and we made wonderful memories. I would love to stay again. All of the staff were kind and excellent.

  • 4.50
    さのがわ

    Family Trip

    We stayed for two consecutive months. This time, we used two Rooms with my daughter’s family. The Superior Room was very comfortable.

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  • 4.67
    カッパ@abc

    The food is delicious!

    This was my second stay. Although it was a weekday, it was crowded because it was Golden Week. Even so, everything went smoothly without having to wait for the bath or meals. The food here is truly delicious—I ended up eating too much. I’d love to stay again.

  • 4.17
    猫猫太郎

    This Hotel offers great value for money.

    My spouse and I stayed on a weekday. This was our third Grand Mercure property. Compared with other Facility we have used, we felt the lounge and dining areas were a bit smaller in scale. The selection of alcohol and dishes also seemed slightly limited. However, all of the staff were pleasant, it wasn’t very crowded on a weekday, and we were able to stay at an affordable price, so we had a comfortable time and were satisfied. We would like to stay again if we have the opportunity. A few points we noticed: In the women’s bath area, there seemed to be too few sinks and hair dryers for the size of the facility. The women’s and men’s baths switched between night and morning, but since the layout and the view from the open-air bath were almost the same, it might be better not to switch them and instead increase the number of sinks in the women’s area. Also, I was happy there was a manga corner, but since it only had low tables on tatami mats, I felt it would be more comfortable if there were floor cushions or pillows. With prices rising these days, thank you for offering such good value.

  • 4.50
    shu2457

    The value for money is 5 stars. Please see my comments below.

    The meals and drinks looked a bit simpler compared with Ooedo, but considering the price, the variety and taste were excellent and we were very satisfied. The large public bath had a slipper box with a lock, which felt hygienic and reassuring. The foreign staff also did a great job. I may not be supposed to say this, but I was glad there weren’t any noisy group guests from a certain country. When arriving by car, the gold directional sign at the three-way intersection in front of the Hotel was hard to understand, and I took the wrong turn. The body wash in the bath didn’t lather well. I couldn’t find rinse water near the bath entrance as is usually provided, so it would have been nice to have a bucket or washbasin for rinsing placed near the indoor bath area; instead, I temporarily borrowed one from the washing area. It was disappointing that the gift shop was closed when I wanted to buy souvenirs before departure—please display the opening hours more clearly. For internal calls between Rooms, I wish we had been told at reception that you need to dial 7 first; though in this mobile phone era it may not really be necessary.

  • 5.00
    ホテル巡り大好き紅葉

    Wakayama’s Best Value Hotel

    This is one of the most highly recommended Hotels in Wakayama overall. You won’t be disappointed—absolutely satisfied! It’s amazing for this price. I’ll definitely come back privately when I have time.

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