รีวิวและความประทับใจจากผู้เข้าพักที่ Grand Mercure Wakayama Minabe Resort & Spa

(จังหวัดวากายามะ/อำเภอฮิดากะ) [ทั้งหมด 323 ห้อง]
คะแนนรวม
4.17
(949)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.03
  • สิ่งอำนวยความสะดวก
    4.06
  • การบริการลูกค้า
    4.13
  • อาหาร
    4.28
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.34
  • ความพึงพอใจ
    4.19
  • 4.00
    U-2

    Satisfied.

    We had a great time. We appreciated being able to enjoy complimentary draft beer and other drinks in the lounge. Since we stayed during the busy Obon holiday period, there was some crowding around the elevators and other areas.

  • 3.50
    A.N.T

    I stayed here with my 5-year-old daughter.

    Because we stayed during the peak of the Obon holidays, the property was packed with families. We had already seen in various Reviews that the elevators and buffet get extremely crowded, so we patiently waited while adjusting our timing. The Room facilities were old, but everything was properly cleaned. The lobby lounge was very crowded, but if you go further inside there is an area where you can sit comfortably and enjoy drinks and snacks, so I recommend going there if it’s busy. Also, since the location assumes traveling by car, there are no lunch options within walking distance, and the shop is only open from 16:30 to 21:00, so we bought cup noodles the night before for lunch the next day. If you want a quiet stay with adults only, avoid peak seasons. If there aren’t many guests with children, I think you can relax and enjoy the Onsen, buffet, and lounge.

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  • 5.00
    みこみこ！

    Excellent!

    The Room was spacious, beautiful, and spotless, and there were three open-air baths. The meals were buffet-style with a wide variety of options. The lounge was excellent!

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  • 4.00
    アンパンマンと愉快な仲間

    Limited souvenir shops and entertainment options.

    This was my first time staying here. The value for money is good for a family trip. The meals didn’t suit our child, and we would like to see improvements in quality. We were able to use the pool, and it was fun to take a walk to the beach, collect shells, and play at the park. However, it wasn’t an ideal environment for swimming in the sea. The souvenir shop felt run-down, and I wished they had more local items that children would enjoy. In the end, we went to Toretore Market instead.

  • 3.00
    ｓｙｍｍ

    Check-in Counter

    We stayed as a group of 10, including a married couple, children, and grandchildren. The Hotel is a bit old, but it was clean, and the location and views are excellent. The meals in particular were very good, with a wide variety of options. However, the attitude of the woman at the check-in counter (possibly a foreigner?) was terrible. She needs more training before being placed at the front desk reception. It left a bad impression right from the moment we arrived. All other staff were kind, polite, and guided us with smiles. Still, I don’t think we will stay here again.

  • 4.00
    みらん

    A great Hotel with thoughtful touches throughout to ease crowding.

    We stayed here with our child on a weekend in August. We knew from Reviews in advance that it would be crowded, so we were prepared, but in the end it didn’t bother us. You can use the pool even before check-in, and there’s also an “early check-in” system that lets you start the process one hour earlier. We received an explanation while waiting in line; when I thought people at the back couldn’t hear well, they kindly repeated the explanation a second time for those further back. The all-you-can-drink service is self-serve as well, so unless your timing is really unlucky, you won’t have to wait. The dining hall is very spacious with plenty of seating, so I don’t think you’ll have much trouble finding a seat. (There are also many seats outside the hall—I felt they were determined not to leave anyone without a place to sit.) Given the scale of this Hotel and how many guests it accommodates, some crowding is unavoidable—but it feels like they’ve put a lot of thought into how to make it feel smoother without changing operations. The staff were great too: the seasoned hotel professionals provided pleasant service, and part-time staff and international staff were also kind, easy to talk to, and made us feel comfortable. There were so many dinner options that we couldn’t try everything—amazing. If I had to mention one downside, the first floor was just too hot… The Room areas? were cool enough though. And since most guests don’t stay in the lobby for long anyway, it was fine. The elevators didn’t bother me either (I did pay some attention to peak times), as I’ve stayed at even more crowded Hotels. By chance we also got to see fireworks. We could even watch them from the open-air bath—it was a truly luxurious experience. We were very satisfied!

  • 3.40
    楽しかったメルキュール

    Onsen

    My husband and son said they felt uncomfortable because a female cleaner entered the men’s bath both at night and in the morning.

  • 4.67
    吉田美保

    Room air conditioning

    This was my second stay. During my first stay over the Obon holiday, I didn’t feel it was too hot with the air conditioning, but this time it was very hot and uncomfortable to sleep. The Room on the top floor had a great ocean view, which was wonderful, but it was disappointing. If possible, I would like you to provide a fan.

  • 4.67
    毎年行きたい

    Mercure is the best!

    Every year, our family takes a trip and stays at Mercure once. Mercure always exceeds our expectations—truly impressive!

  • 4.83
    高橋美咲

    We had a relaxing stay.

    The food and drinks are always excellent. The housekeeping staff also stopped to greet us, and I was impressed by the attentive service like at a luxury Ryokan. One thing I’d like improved is that at the entrance to the bath area, several guests repeatedly entered without taking off their shoes. I’d like you to place a sign on the floor showing a shoe icon with an “X,” so it’s clear where to remove shoes. There is a color change and signage, but many people still don’t notice it. It may not look as stylish, but please consider it. If possible, I’d also like you to add more chapters of the manga series.

  • 4.67
    ゲスト

    We were able to relax and unwind at a leisurely pace.

    The Room was spacious and relaxing, and we were very satisfied with the breakfast and dinner buffets—everything was delicious. It was a bit disappointing that the cold plunge after the sauna in the large public bath wasn’t very cold. Perhaps because of that, children were using it like a pool; if the water had been colder, this might not have happened. We also appreciated the housekeeping staff’s friendly greetings with warm smiles. We would definitely like to stay again.

  • 4.17
    NGM1

    Overwhelmed by the number of guests during the summer vacation season

    This was my second stay, following last year. I love the view from the pool—it's my favorite! It’s Wakayama, but it almost makes you feel like you’re in Okinawa. This year, they even let us use the pool before check-in! Just a heads-up: the changing room is on the small side. It goes without saying, but during the summer vacation season there are just too many guests! I was overwhelmed (in a good way). Check-in, dinner and breakfast, and even the elevators—lines, lines, lines. Isn’t there another elevator somewhere? Three just isn’t enough. The food was great—especially the sashimi and sushi—so I felt it was worth waiting in line. I’d like to go at off-peak times if possible, but that’s tough with kids... It wasn’t that the Hotel was bad—I just picked the wrong dates for my Reservation.

  • 2.33
    TADAO

    It was very difficul...

    It was very difficult because we couldn’t get seats for either dinner or breakfast. Too many guests were accommodated, and there wasn’t enough food. The elevator wait time was also far too long. Somehow, the only saving grace was that the Room was spacious.

  • 4.00
    アポロ29

    Amazing views

    Since it was an ocean-view Room, the view from the Room was outstanding. During our stay, it was all-inclusive, so we could freely enjoy a variety of drinks, including alcohol. Even though we stayed on a weekday, it was quite crowded and lively. Unfortunately, there were no tissues in either the guest Room or the bath area, and only firm paper towels were provided at the bathroom sink. I think this may have been especially inconvenient for guests traveling with children. It was also disappointing that the shop was only open at night, so we couldn’t buy anything when we checked out.

  • 4.33
    miniminimee

    I stay here every year!

    We always come to Grand Mercure because the kids love it! The all-inclusive plan, with unlimited drinks and snacks, makes the trip even more enjoyable. We also love the pool and the Onsen, and we’re always very satisfied. If the bath hours were open until 12:00, it would be great after using the pool! We look forward to staying again.

  • 5.00
    K.Tommy

    Experience heartfelt Japanese hospitality.

    Perhaps because it was a weekday, I arrived at 14:00 and thought it might be too early, but the manager kindly said, “Your Room is ready, so please relax,” which made a great first impression. The sunset from the spacious Room was beautiful. To be honest, I didn’t expect much from the buffet-style meals, but I was pleasantly surprised by the wide variety and great taste. The selection of alcoholic drinks and desserts was also excellent, with thoughtful touches that both adults and children can enjoy. It was an Accommodation that made me want to come back again.

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  • 3.83
    いちご雪見

    Meals... the lounge...

    I may have expected a bit too much. Honestly, I was a little disappointed. There weren’t many options for lounge snacks and sweets…

  • 4.33
    まじゅんこ

    Perfect for a summer resort getaway.

    Because we stayed in January last time, we didn’t fully get to enjoy everything the Hotel has to offer. This stay made us feel it’s perfect as a summer Resort Hotel. Due to the typhoon, the beach was very rough, but the park surrounded by greenery, the pool, and the tables and chairs created a really pleasant space. With the all-inclusive plan, we were able to enjoy beer almost to an apologetic extent. We also felt the food selection was very satisfying overall. However, since the “In Use” and “Vacant” cards were written only in Japanese and English, we noticed several groups—possibly from China—leaving their tables without clearing them and walking away with the “In Use” card still displayed. This seemed to inconvenience guests looking for seats. So we think signage in Chinese and Korean may also be necessary. We will visit again in August with our grandchild, and we’re looking forward to it.

  • 4.83
    mmkk123

    It was exactly as expected.

    I was very satisfied with my previous stay at Grand Mercure Awaji Island. With high expectations, this time I invited a couple of friends and enjoyed a Multiple Night Stay. As expected, we could see the ocean from our Room, and everything was kept very clean, which made our stay comfortable. The meals were delicious as well. The price was very reasonable, and my friends said they would like to stay again if they have the chance. Thank you very much for taking care of us for two nights.

  • 4.17
    habiki

    It was better than expected.

    I stayed here again for the first time in a while since it was rebranded as Grand Mercure. The top-floor Room had a great view, and the renovated Room made for a very comfortable stay. Of course, with the all-inclusive plan, I could enjoy drinks all day and was very satisfied.

  • 5.00
    よし君ジジばば

    Everything was rated 5 stars.

    I traveled with three friends, and we were amazed at this price with breakfast and dinner included. The Room was clean, and all four of us could sleep comfortably in beds. The Onsen and the lounge were both excellent, and it was easy to see why this place is so popular.

  • 3.67
    monkiti2015

    We had a wonderful time as a family.

    We stayed with a large family. Unfortunately, the temperature was low and it rained, so we couldn’t use the pool, which was disappointing. We stayed at Grand Mercure Awaji Island last month, and compared to that, there were slightly fewer types of alcoholic drinks such as wine and fewer food options. Cotton candy was extremely popular, and even small children ended up waiting in line for a very long time. We would appreciate it if you could place one machine in each venue, or at least two even in the smaller venue. Overall, the staff were pleasant and helpful. Thank you very much.

  • 3.83
    ぽんたろう99

    I was able to book it on sale.

    I was able to stay at a great price thanks to the sale. Since it was a Sunday night, I thought it would be quiet, but it was extremely crowded. Even though it wasn’t summer vacation yet, there were many families with children. The lounge from 3:00 PM was packed and there were no seats. After dinner I tried again to have a drink, but it was even more crowded—still no seats—so I gave up. I had read in Reviews that there aren’t enough hair dryers in the bath area, and that was true. A group kept taking turns occupying them for a long time, so I couldn’t use one. It was raining that day, so I wished the open-air bath had better cover from the rain. There were so many food options that I couldn’t decide what to try. I like wine, but the sparkling wine had no fizz. At least if it had been dry it would have been better, but it was sweet. Instead I had vodka and other drinks, which helped—but still... The elevators were also just as mentioned in Reviews; we waited quite a long time. Given the discounted rate, I can accept it, but at the regular price I wouldn’t. Sorry for being blunt.

  • 5.00
    辰年のおやじ

    A Happy Space

    Everything was wonderful and so comfortable—the people, the place, and the smiles of our guests, families, and children.

  • 4.50
    トモブー２０００

    This is my second stay!

    I stayed here once two years ago and returned because, for the price, the food was great and the bath facilities were very good. This time I had a Crack Twin Room, an older type before renovation, but it was spacious and well cleaned, so I had no complaints. (Last time I stayed in a renovated Room, which was even more comfortable.) Before renovation the bathroom is a unit bath, but since I use the large public bath, that wasn’t an issue. However, although you need to bring towels to the bath area, this type of Room didn’t have anything provided to carry them in, so it was a bit inconvenient. Recently many Hotels provide a basket or bag; if I remember correctly, the renovated Rooms had a bath bag. Differentiation is fine, but I would appreciate it if even standard Rooms could have something provided—even just a plastic bag. This time it was raining and relatively quiet, so I could enjoy both dinner and breakfast without much trouble and take my time with delicious food. Overall it was a very satisfying stay. The male staff member in the lounge checked in on me frequently, and all of the restaurant staff were pleasant as well. The front desk staff at check-in and check-out were also very welcoming. I would definitely like to visit again.

  • 2.67
    raiyama

    Has anything changed?

    I stayed here about two years ago, roughly two months after it opened, and it felt like the buffet selection had decreased. Dinner in particular used to be “so much you couldn’t believe it,” and I remember it being delicious—maybe it was just my imagination. I went to the venue early, but some dishes were already cold, which was disappointing. The Room was a slightly small 31 m² and didn’t have a sofa. The air conditioning was preset and far too cold, so I turned it off. For a Hotel in this class, there was no air purifier. The TV was an old 31-inch AQUOS. The washbasin had a retro feel that reminded me of the Showa era. I came back because I liked it two years ago, but ended up disappointed; I kept breakfast light and checked out early. Last year I stayed at the Mercure in Kashihara, Nara, and that was even more disappointing. This one is better than Kashihara, but as for returning… I’m not so sure.

  • 5.00
    里中

    Hotel service

    I like this place and stay here several times a year. After staying in April, I had planned to stay again in June. However, one member of our group became unwell, so we had no choice but to Cancel the Reservation. When I tried to cancel online, it didn’t work properly. I called the Hotel directly instead, and the staff were so pleasant that I wanted to leave this review. They spoke gently and handled everything calmly and quickly. When ending the call, they kindly said, “Please take care.” I’m sorry for not asking your name. I was truly looking forward to our stay and was disappointed to cancel, but it made me want to continue staying here for years to come. Thank you very much.

  • 4.33
    ぴぃい。

    When I entered the R...

    When I entered the Room, a moth was flying around, so I asked to change Rooms. There was also a stink bug on the inside of the window. Is this kind of thing normal? I was shown to a different Room without any particular apology. The front desk did not leave a very good impression. The staff in other areas, such as the lounge and restaurant, provided courteous service. I also stayed at an Accommodation on Awaji Island, and it was relaxing and enjoyable.

  • 5.00
    ホスキ

    Relaxation

    Over three days, the Onsen helped ease my body aches, and I’m very happy. I would like to visit again. Thank you very much.

  • 3.50
    Ruby pistachio

    The staff are wonderful.

    We have stayed here multiple times as a three-generation family. We’ve also visited other properties in your group in different prefectures, so whenever we travel as three generations, this is always our go-to choice. I do have a few suggestions: regarding the Onsen, I sincerely hope you will either add one more open-air bath or make the rock bath larger. When it’s busy, it can be quite difficult to use comfortably. This time our Room was on the ocean side. Everything we needed was provided and the value for money was fine, but if you come expecting lots of extras in the Room, you may feel a bit disappointed. That said, what stands out most about this Facility is how efficient and wonderful the staff are. From reception to the lounge and meals, their attentive service and warm smiles made us feel at ease.

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