Grand Mercure Wakayama Minabe Resort & Spa住客評價與感想

(和歌山縣/) [總共323間房間]
總體評分
4.17
(944)
  • 客房・設施
    4.04
  • 設施・設備
    4.06
  • 接待・服務
    4.14
  • 餐飲
    4.28
  • 溫泉・浴池
    4.33
  • 滿意度
    4.19
  • 3.33
    Hiro23pv

    Is it just a seasonal issue?!

    The bathroom in the Room had a separate toilet and bath, and the partition between the toilet and the bedroom was movable, making it a stylish Room. The view from the Room was great, so I thought I would be fully satisfied, but there was no air conditioner control panel and it wasn’t the type that allowed proper temperature adjustment. Turning it off made the Room hot, but running it even a little made it cold—what a hassle!! Also, perhaps due to Silver Week, both the dining area and the elevators were terrible!! Despite the number of Rooms, there were only three elevators, so people overflowed into the elevator hall, and even after pressing the call button they took forever to arrive. Meals were buffet-style with 90-minute time slots for each seating. There were simply too many guests for them to handle smoothly. I would like them to create separate areas for large groups, families with children, couples, etc., so guests can eat calmly away from all the noise.

  • 1.33
    みっちー1127

    Disappointed, especially since I had high expectations.

    Breakfast was extremely crowded, probably because it was during a holiday period… I understand that can’t be helped, but there were no tissues in the guest room— is that standard at this Accommodation? Also, while the kids were lying on the floor, we found a used diaper under the bed… If cleaning can’t be completed properly, I feel there’s little point in offering early check-in. I’ve stayed at other Mercure properties before, but this is the first time something like this has happened. The large public bath was nice and I wanted my children to enjoy it, but next time I’d like to choose a different Accommodation.

  • 4.50
    ゆーねー

    We would like a kids’ play area.

    We visited hoping to make our child happy, but unfortunately there was no play area for kids. (T . T) It was nice that the pool was just barely available to use (9/17), but there were many families with children, so we hope a dedicated kids’ space will be added in the future.

  • 4.33
    みずっちん

    This is a Hotel I’d like to stay at again.

    At check-in, we were told our Room had been upgraded. Although we couldn’t compare it with the Room in our Reservation, we were very satisfied with the spacious Room. Just as expected from its reputation for dining, the Kumano beef shabu-shabu was tender and juicy. There was also a wide variety of dishes, and the impressive pickled plums at breakfast truly lived up to Minabe’s name. This Hotel offers outstanding value for money, and we were extremely satisfied. We would definitely like to visit again.

  • 4.00
    HIKO3366

    The meals are highly satisfying.

    We stayed here with our daughter and son, their spouses, and our grandchildren. Unfortunately the weather was not great, but we were still able to use the pool, so I think it became a wonderful memory for the kids. Both dinner and breakfast offered a wide variety of options, and we were very satisfied overall, including the availability of alcoholic drinks in the lounge. One point for improvement: considering the size of the Hotel, there are only three elevators, so there was always a wait.

  • 5.00
    mmm333111111

    Last day of summer vacation!

    I’d stayed at another Hotel in the same group before and felt disappointed, but this one was very comfortable! Even at a reasonable price, the overall experience was highly satisfying, and I’d love to come back!

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  • 2.50
    しまなみじろう

    The quality of the food has declined far too much.

    This was my first return visit in six months. I came back because it was great last time, but the overall food quality had declined. The shabu-shabu, which was Kumano beef before, had been changed to ordinary beef, and the dessert pudding—previously a delicious free-range egg pudding—had been replaced with a cheap, jelly-like imitation. Overall, the food was underwhelming; even after going around the buffet several times, there wasn’t much I wanted to take, and my plate never really felt full. It was disappointing. I was satisfied last time, but this visit left me very let down. I liked it before because it felt like good value for money, but after this experience I don’t think I’ll be returning again.

  • 5.00
    白浜温泉満喫中

    Better than expected!

    Some Reviews are negative, but at this price, if you can offer this, I have no complaints!

  • 4.67
    にゃーぽん先生

    A Resort in Minabe

    Because it is all-inclusive, there were no extra charges for food, drinks, or Facility use, so we could enjoy ourselves and eat more than usual. During the summer vacation period, there are many families with children, making it even livelier. It may not be suitable for those who can only dine in a quiet environment, but the tuna, cream puffs, and other dishes were very tasty—many items seemed homemade rather than pre-prepared. We used the table tennis area, but since guests are left to manage the 15-minute rotation themselves, it may be difficult to switch on time. At another Grand Mercure Hotel we used before, they took a 30-minute Reservation and lent out a table tennis set, which was easier to use. Some balls were cracked as well; I think the Hotel could check them at checkout and return when lending equipment. It would require staff time, but please consider it.

  • 3.00
    mariko_on

    As it was during the...

    As it was during the summer holiday season, there were many guests and it was very lively. I was surprised to see long lines for check-in and for the elevators for the first time. Still, the staff handled everything politely, so considering the time of year, I think it couldn’t be helped. At dinner, I felt overwhelmed by how crowded it was and couldn’t really relax. Overall, I feel we should have chosen a different time of year.

  • 3.83
    rkt2

    Family-friendly Hotel

    We stayed during the peak summer vacation period. The main guests are families with children. Because it was an extremely busy season, the lounge, large public bath, elevators—everywhere in the Hotel—was very crowded, and the congestion at the dining venue was especially noticeable. During peak periods like summer vacation, I think comfort could be greatly improved by spreading guests across multiple venues even temporarily—for example, using the former banquet hall on the 3rd floor as an additional dining area. It felt a bit disappointing to experience long lines and heavy crowds at mealtimes on what should be a special trip. I also felt some discomfort with the style where guests clear their own dishes instead of staff doing it. I understand it may be for efficiency, but considering that dining at a Hotel is meant to feel special and out of the ordinary, having to tidy up myself inevitably took away from that experience. In addition, for some reason Google Maps shows this property as a “5-star hotel,” which may create a gap between expectations and the actual service level and stay style. Grand Mercure seems like an appealing Hotel group that’s easy to use for family trips thanks to its all-inclusive peace of mind and well-equipped lounge and Facilities within the Hotel, but I hope they will improve crowd management during peak seasons.

  • 5.00
    岩出のシマちゃん

    Hello, Front Desk Team.

    I stay here every month, and on this day the Accommodation was crowded with 800 guests due to a summer vacation event. Even so, the male staff member in the lobby efficiently guided guests to the elevators and promptly cleaned up the wet floor left by pool users. Thank you for your hard work in the heat.\n\nAlso, at breakfast there was only one coffee machine, which caused a line. Please consider installing two machines again, such as simple models like before.

  • 1.83
    しょう029

    Cheap and nasty.

    My wife and I stayed for 2 nights and 3 days with our two preschool children (four of us in total). To be blunt, it turned into the worst trip imaginable. It was exactly “cheap and nasty.” The Accommodation fee was JPY 75,000 for 2 nights and 3 days, which was very cheap for peak season. Because it was inexpensive, we were prepared to put up with minor issues, but there were far too many things we couldn’t overlook. First, what shocked me most was the “bath towels.” When we arrived at the Room, only two bath towels had been provided. Presumably they were for my wife and me. When I asked at the front desk, I was clearly told: “Preschool children are not included in the Room rate, so we only provide two bath towels.” It seems that if they’re not included in the Room rate, our children aren’t even allowed to use bath towels. More than anger, I felt shocked. Next was how unbelievably poor the Room cleaning was. On day two, we went to Adventure World. When we returned to the Hotel and looked at our Room—we were stunned! First of all, the beds were exactly as we had left them that morning. When I checked with the front desk, they said: “We do not make beds.” Fine—I accepted that as part of staying somewhere cheap. But even the trash in the Room bins hadn’t been emptied. Honestly, it’s a mystery what they cleaned at all. And some smaller points… There was always a long line for the elevator every time; just getting back to our Room was exhausting. The breakfast and dinner buffets were packed like sardines; even getting food was tiring. At 15:00 when check-in starts, you have to stand in a huge line at reception—and you won’t actually check in until after 16:00. “Ocean view” is ocean view in name only—the window looked out onto a parking lot and solar panels. This trip taught us a lesson firsthand about “cheap and nasty.” If you’re considering staying at this Hotel and are reading this Review, I can confidently say: don’t stay here. Your precious vacation time—time that should be enjoyable—will become miserable.

  • 4.00
    U-2

    Satisfied.

    We had a great time. We appreciated being able to enjoy complimentary draft beer and other drinks in the lounge. Since we stayed during the busy Obon holiday period, there was some crowding around the elevators and other areas.

  • 3.50
    A.N.T

    I stayed here with my 5-year-old daughter.

    Because we stayed during the peak of the Obon holidays, the property was packed with families. We had already seen in various Reviews that the elevators and buffet get extremely crowded, so we patiently waited while adjusting our timing. The Room facilities were old, but everything was properly cleaned. The lobby lounge was very crowded, but if you go further inside there is an area where you can sit comfortably and enjoy drinks and snacks, so I recommend going there if it’s busy. Also, since the location assumes traveling by car, there are no lunch options within walking distance, and the shop is only open from 16:30 to 21:00, so we bought cup noodles the night before for lunch the next day. If you want a quiet stay with adults only, avoid peak seasons. If there aren’t many guests with children, I think you can relax and enjoy the Onsen, buffet, and lounge.

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  • 5.00
    みこみこ！

    Excellent!

    The Room was spacious, beautiful, and spotless, and there were three open-air baths. The meals were buffet-style with a wide variety of options. The lounge was excellent!

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  • 4.00
    アンパンマンと愉快な仲間

    Limited souvenir shops and entertainment options.

    This was my first time staying here. The value for money is good for a family trip. The meals didn’t suit our child, and we would like to see improvements in quality. We were able to use the pool, and it was fun to take a walk to the beach, collect shells, and play at the park. However, it wasn’t an ideal environment for swimming in the sea. The souvenir shop felt run-down, and I wished they had more local items that children would enjoy. In the end, we went to Toretore Market instead.

  • 3.00
    ｓｙｍｍ

    Check-in Counter

    We stayed as a group of 10, including a married couple, children, and grandchildren. The Hotel is a bit old, but it was clean, and the location and views are excellent. The meals in particular were very good, with a wide variety of options. However, the attitude of the woman at the check-in counter (possibly a foreigner?) was terrible. She needs more training before being placed at the front desk reception. It left a bad impression right from the moment we arrived. All other staff were kind, polite, and guided us with smiles. Still, I don’t think we will stay here again.

  • 4.00
    みらん

    A great Hotel with thoughtful touches throughout to ease crowding.

    We stayed here with our child on a weekend in August. We knew from Reviews in advance that it would be crowded, so we were prepared, but in the end it didn’t bother us. You can use the pool even before check-in, and there’s also an “early check-in” system that lets you start the process one hour earlier. We received an explanation while waiting in line; when I thought people at the back couldn’t hear well, they kindly repeated the explanation a second time for those further back. The all-you-can-drink service is self-serve as well, so unless your timing is really unlucky, you won’t have to wait. The dining hall is very spacious with plenty of seating, so I don’t think you’ll have much trouble finding a seat. (There are also many seats outside the hall—I felt they were determined not to leave anyone without a place to sit.) Given the scale of this Hotel and how many guests it accommodates, some crowding is unavoidable—but it feels like they’ve put a lot of thought into how to make it feel smoother without changing operations. The staff were great too: the seasoned hotel professionals provided pleasant service, and part-time staff and international staff were also kind, easy to talk to, and made us feel comfortable. There were so many dinner options that we couldn’t try everything—amazing. If I had to mention one downside, the first floor was just too hot… The Room areas? were cool enough though. And since most guests don’t stay in the lobby for long anyway, it was fine. The elevators didn’t bother me either (I did pay some attention to peak times), as I’ve stayed at even more crowded Hotels. By chance we also got to see fireworks. We could even watch them from the open-air bath—it was a truly luxurious experience. We were very satisfied!

  • 3.40
    楽しかったメルキュール

    Onsen

    My husband and son said they felt uncomfortable because a female cleaner entered the men’s bath both at night and in the morning.

  • 4.67
    吉田美保

    Room air conditioning

    This was my second stay. During my first stay over the Obon holiday, I didn’t feel it was too hot with the air conditioning, but this time it was very hot and uncomfortable to sleep. The Room on the top floor had a great ocean view, which was wonderful, but it was disappointing. If possible, I would like you to provide a fan.

  • 4.67
    毎年行きたい

    Mercure is the best!

    Every year, our family takes a trip and stays at Mercure once. Mercure always exceeds our expectations—truly impressive!

  • 4.83
    高橋美咲

    We had a relaxing stay.

    The food and drinks are always excellent. The housekeeping staff also stopped to greet us, and I was impressed by the attentive service like at a luxury Ryokan. One thing I’d like improved is that at the entrance to the bath area, several guests repeatedly entered without taking off their shoes. I’d like you to place a sign on the floor showing a shoe icon with an “X,” so it’s clear where to remove shoes. There is a color change and signage, but many people still don’t notice it. It may not look as stylish, but please consider it. If possible, I’d also like you to add more chapters of the manga series.

  • 4.67
    ゲスト

    We were able to relax and unwind at a leisurely pace.

    The Room was spacious and relaxing, and we were very satisfied with the breakfast and dinner buffets—everything was delicious. It was a bit disappointing that the cold plunge after the sauna in the large public bath wasn’t very cold. Perhaps because of that, children were using it like a pool; if the water had been colder, this might not have happened. We also appreciated the housekeeping staff’s friendly greetings with warm smiles. We would definitely like to stay again.

  • 4.17
    NGM1

    Overwhelmed by the number of guests during the summer vacation season

    This was my second stay, following last year. I love the view from the pool—it's my favorite! It’s Wakayama, but it almost makes you feel like you’re in Okinawa. This year, they even let us use the pool before check-in! Just a heads-up: the changing room is on the small side. It goes without saying, but during the summer vacation season there are just too many guests! I was overwhelmed (in a good way). Check-in, dinner and breakfast, and even the elevators—lines, lines, lines. Isn’t there another elevator somewhere? Three just isn’t enough. The food was great—especially the sashimi and sushi—so I felt it was worth waiting in line. I’d like to go at off-peak times if possible, but that’s tough with kids... It wasn’t that the Hotel was bad—I just picked the wrong dates for my Reservation.

  • 2.33
    TADAO

    It was very difficul...

    It was very difficult because we couldn’t get seats for either dinner or breakfast. Too many guests were accommodated, and there wasn’t enough food. The elevator wait time was also far too long. Somehow, the only saving grace was that the Room was spacious.

  • 4.00
    アポロ29

    Amazing views

    Since it was an ocean-view Room, the view from the Room was outstanding. During our stay, it was all-inclusive, so we could freely enjoy a variety of drinks, including alcohol. Even though we stayed on a weekday, it was quite crowded and lively. Unfortunately, there were no tissues in either the guest Room or the bath area, and only firm paper towels were provided at the bathroom sink. I think this may have been especially inconvenient for guests traveling with children. It was also disappointing that the shop was only open at night, so we couldn’t buy anything when we checked out.

  • 4.33
    miniminimee

    I stay here every year!

    We always come to Grand Mercure because the kids love it! The all-inclusive plan, with unlimited drinks and snacks, makes the trip even more enjoyable. We also love the pool and the Onsen, and we’re always very satisfied. If the bath hours were open until 12:00, it would be great after using the pool! We look forward to staying again.

  • 5.00
    K.Tommy

    Experience heartfelt Japanese hospitality.

    Perhaps because it was a weekday, I arrived at 14:00 and thought it might be too early, but the manager kindly said, “Your Room is ready, so please relax,” which made a great first impression. The sunset from the spacious Room was beautiful. To be honest, I didn’t expect much from the buffet-style meals, but I was pleasantly surprised by the wide variety and great taste. The selection of alcoholic drinks and desserts was also excellent, with thoughtful touches that both adults and children can enjoy. It was an Accommodation that made me want to come back again.

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  • 3.83
    いちご雪見

    Meals... the lounge...

    I may have expected a bit too much. Honestly, I was a little disappointed. There weren’t many options for lounge snacks and sweets…

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