รีวิวและความประทับใจจากผู้เข้าพักที่ Kamenoi Hotel Izu Kogen - 9หน้า

(จังหวัดชิซูโอกะ/เมืองอิโตะ) [ทั้งหมด 55 ห้อง]
คะแนนรวม
4.64
ยอดเยี่ยม (393)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.67
  • สิ่งอำนวยความสะดวก
    4.72
  • การบริการลูกค้า
    4.67
  • อาหาร
    4.55
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.59
  • ความพึงพอใจ
    4.65
  • 3.00
    mosomosoimo
    วันที่โพสต์: 2/12/2024

    The dignity was significantly lowered due to the presence of only one elderly female staff member during dinner.

    I stayed over the weekend. From the entrance to luggage transport, front desk service, and check-in, everything was very pleasant and satisfying. The facility was new and clean, which left a very good impression. However, everything was ruined by the dinner. The quality of the food was as expected for the price, and there was no sense of cost performance, and the wine prices were average. That was fine, but the staff at the restaurant (especially the elderly woman's response was the worst). There was a recommended wine of the day chosen by the sommelier, and when I simply asked about the brand and grape variety, she reluctantly went to ask. It was a bit disappointing, but I didn't think much of it. However, the way the food was placed was abrupt, and the dishes were placed on the clearing table with a loud clatter right in front of us. Moreover, the intervals between the dishes were too long. The first, second, and third dishes finally arrived, but they were all small portions that were quickly finished, and we were left waiting for a long time again. By the time the third dish arrived, I had to say, "You can bring the next main dish without waiting." Oh, and the second wine order was forgotten, and I had to point it out to get it. Well, I endured it because I wanted to have a good time. Then suddenly, they skipped the main dish and brought out the rice and kinmedai. I was surprised. When I asked, they said the main dish was taking time, so they served the rice first. Despite having shown the menu and explained it, what was the point of the previous flow? Well, fine. As I started eating, they brought the main dish. At that timing, it would be cold by the time I finished eating, so I had to say something about why they brought it at that timing. But the woman ignored my words and forcibly tried to leave the main dish. I accepted the change in the order of the dishes, but I was shocked by such terrible treatment. Even casual business hotels these days provide more courteous and kind service. The final blow was when checking the bill, there was alcohol listed that I hadn't ordered, and I was almost overcharged. I was overwhelmed by how many things went wrong. I was really looking forward to enjoying the stay with my family, so it was truly disappointing.

  • 4.33
    よしばん
    วันที่โพสต์: 1/12/2024

    Just a little...

    Overall, I was satisfied, but I was a little disappointed that different items were served without any explanation during dinner compared to the menu provided (two appetizers, dessert). The breakfast buffet was also less impressive and not memorable. I look forward to visiting again with high expectations.

  • 4.83
    オリーブ1234
    วันที่โพสต์: 30/11/2024

    It is a wonderful Hotel.

    It was a very comfortable stay from arrival to departure. The view from the lobby and terrace was wonderful, with the sea visible during the day and many stars at night. The room was very clean, with sparkling windows, and the guest room Onsen was spacious, so I used it many times. Breakfast had a wide variety and everything was delicious. I was impressed by the breakfast venue staff who moved briskly and tidied up any disarrayed plates. I used the shuttle service, and I was moved by the polite greetings and send-off at departure. I deducted one star for dinner because I felt the portion was a bit small. It was delicious, but I thought it would be nice if we could choose the amount of rice at the end, whether more or less. Everything else was perfect. I would like to visit again. Thank you very much for this time. It was a very enjoyable stay.

  • 4.67
    休和
    วันที่โพสต์: 27/11/2024

    I stayed twice this ...

    I stayed twice this month with a few days in between. For dinner, I chose the Takumi course for the first stay and the MEGUMI course two weeks later. I didn't feel much of a price difference, and the reasonably priced Takumi course was well thought out and delicious. However, there were some disappointments, such as the chawanmushi being served with a warning that the dish was hot, only to find it was already cooling, and the steak not being as warm as it should have been, despite the good taste. I also agreed with other reviews that the freshness and content of the sashimi were somewhat lacking. I wondered if the operation couldn't keep up because there were too many course options, and questioned why there was an all-you-can-eat snow crab plan in Izu Kogen. Additionally, I thought it would be better to enhance the dinner by replacing the unnecessary late-night tantanmen with more sashimi or something else. The course had a mix of Japanese and Western tastes, and it was enjoyable. Breakfast was very good with an open kitchen and a variety of options. I had a second helping of sea bream with grated yam! It was nice to have both bath towels and face towels available in the large public bath, but I would prefer if the towels were stocked in the room before check-in, as some employees crossed in front of guests with carts without greeting them. Overall, it was a satisfying stay, living up to the review ratings.

  • 4.83
    やまゆうえみ
    วันที่โพสต์: 27/11/2024

    Meticulous attention to detail

    I used this Property for the first time for a trip with my elderly mother. When I consulted about my mother's meals in advance, they kindly accommodated our request, and my mother was delighted. I sincerely appreciate it. The breakfast had a wide variety, with ample space around the buffet table and aisles, making it easy to access. The customizable ochazuke and French toast were particularly delicious and memorable. All the staff, including those on the shuttle bus connecting the station and the Hotel, were filled with a spirit of hospitality, making our stay truly happy. Being able to choose our favorite sweets at check-in and the free ice cream and drink service enhanced our satisfaction. Since both my mother and I are not fond of spicy food, we unfortunately refrained from the spicy tantanmen night soba, but we would be delighted if a non-spicy version were available in the future. The four-star rating for the Facility is due to the high step in the open-air bath in the Room, where a handrail would be helpful for my mother's bathing. Everything else was excellent. The large public bath had towels readily available, the changing room lockers were equipped with keys, and water servers were installed on each floor, making it a truly warm and accommodating Stays. We will use it again!

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  • 4.83
    momomomomoo
    วันที่โพสต์: 26/11/2024

    Premium Twin Room

    We used it for his birthday this time. We were very satisfied with the hospitality and service. The Room with a private open-air bath was also clean, and the view was amazing!! The staff's hospitality was also pleasant! Thank you very much.

  • 3.67
    アイ・ライク・ゴールド
    วันที่โพสต์: 25/11/2024

    Please ensure that the essential areas are thoroughly cleaned.

    After finishing the shower, the water at your feet can be 3 to 4 centimeters deep. It doesn't drain for a long time. When you reluctantly open the glass door of the shower room, the water quickly flows into the washbasin area, leaving everything flooded. The response afterward was good, so it was probably a rare occurrence, but as a guest who experienced this rare event, it leaves a feeling of disappointment. Please take this as a point of caution for the future.

  • 4.50
    野口 敬高
    วันที่โพสต์: 24/11/2024

    Stays Evaluation

    I have also used Kamenoi Bessou in Yufuin, but this was my first time using this facility. Overall, I would like to give a perfect score, but there was a problem with the temperature adjustment of the open-air bath in the indoor bath. I asked the front desk to raise the temperature of the hot water, but the temperature did not rise at all, so I gave up bathing and only used the shower. It was very disappointing that I couldn't enjoy the open-air bath at all, even though I reserved a room with an open-air bath. I plan to repeat my stay at this facility, so please ensure that there are no such mishaps next time.

  • 5.00
    kuei0715
    วันที่โพสต์: 24/11/2024

    Beautiful Hotel

    The view from the Room is beautiful. The staff provides kind and attentive service, making you want to stay again.

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  • 3.83
    からく
    วันที่โพสต์: 20/11/2024

    Approximately 80 points

    It might be a minor detail, but just for reference. The carpet in the room felt old. There were stains that wouldn't come out. There was only one chair, which was a bit inconvenient for three people. I don't think it would ever become impassable, but the hotel staff mentioned it was because the passage would be blocked. The washbasin was spacious and easy to use. The room's bath was large and nice, but it was scary to get in and out without a handrail. The premium lounge was not particularly luxurious, and I was disappointed because I imagined a club lounge. It was no different from the lounge next to the lobby. I wished they had placed a few more snacks. The welcome drink was self-service. Is this the level of service for 30,000 yen per person? It's a hotel that matches the price. However, while the staff were pleasant, the person who guided us to the room did not explain about the Onsen. At least they could have mentioned that you don't need to bring towels, etc., and said, "Please feel free to use the basket bag." That was disappointing.

  • 3.67
    よなかり
    วันที่โพสต์: 19/11/2024

    It was unfortunate.

    Due to facility issues, only the open-air bath was an onsen. The indoor bath was not an onsen. While facility issues are understandable, the indoor bath was lukewarm and shallow, making it unappealing to enter. The steam sauna was also at a low temperature, almost the same as the bathroom. The meals were small in quantity, the pace was poor, and the wait time for the next dish felt long. Despite being near the sea, there were only two types of sashimi. Even for women, it felt insufficient. I was looking forward to the plan with simmered kinmedai, but it was a small piece. The fish was dry, and I wondered if this was their pride. The rice served with it was also very little, about 100g, I think. The dessert was only pudding. There were no seasonal fruits, and overall, I felt dissatisfied. This time, only the cheapest plan was available, so I felt the difference compared to those staying with more expensive plans, which was disappointing. For breakfast, even though there were empty seats by the window and it seemed generally empty, we were seated at the back. It felt like there was a significant difference based on the guest room, which was unpleasant. The taste was good, which made it even more disappointing. The greetings and such were thorough and very pleasant, which made it all the more disappointing.

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