รีวิวและความประทับใจจากผู้เข้าพักที่ Kamenoi Hotel Izu Kogen - 2หน้า

(จังหวัดชิซูโอกะ/เมืองอิโตะ) [ทั้งหมด 55 ห้อง]
คะแนนรวม
4.63
ยอดเยี่ยม (395)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.67
  • สิ่งอำนวยความสะดวก
    4.71
  • การบริการลูกค้า
    4.67
  • อาหาร
    4.52
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.59
  • ความพึงพอใจ
    4.65
  • 4.83
    ひしし

    Spending one night with my daughter after a long time

    I thought it was a great deal to be able to stay for under 40,000 yen for two people these days!! It was cloudy and rainy, but we still really enjoyed it. The lounge drinks (including alcohol) were all-you-can-drink, and the ice cream (like the kind I once had after a bath at some Hotel) was also unlimited. It was also nice that we could choose welcome Japanese sweets at check-in. Everything felt new and very clean, so it was very comfortable. The bath left my skin feeling smooth over time. The showerhead wasn’t one of the trendy types, but I figured that’s part of keeping the price down, and it didn’t bother me. Dinner made it pretty clear which items were carefully crafted and which weren’t as much, but overall it was delicious. I wasn’t hungry for the late-night tantan noodles, but I tried them anyway—they were a perfect portion and tasty. Breakfast had an excellent variety and quality. While resting in the Room, it was strange that voices and sounds came through from the hallway rather than from next door. Overall, everything was really wonderful. Thank you very much for your hospitality.

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  • 3.33
    レイナ母

    IKYU Diamond Member benefits backfired

    On our previous stay, we were very satisfied with a Room featuring an open-air bath and terrace, and we were also able to use two lounges. However, the step in and out of the marble (?) bathtub would be a strain on my husband after surgery, so this time we chose a barrier-free Room. With the Diamond member service, check-in used to be done in the Room rather than at the front desk, which was very convenient. This time, however—perhaps because there was only one staff member—we arrived earlier, yet an older man in the lobby was not paying proper attention (he was chatting with someone he knew), and we ended up being served later and kept waiting for a long time. We switched from a Room with an open-air bath to a barrier-free Room specifically for my husband’s condition. There were no other guests at the front desk, so this situation felt completely backwards: the Diamond member service is meant to help guests get into their Room quickly. The older gentleman’s role should have been to watch what was happening around him and ensure guests are not inconvenienced, but he got the order wrong. He also should have understood why we chose a barrier-free Room and used better judgment—since no one was at the front desk, checking us in there would clearly have been faster. We travel via IKYU for more than 3–4 days each month for my husband’s rehabilitation, so when choosing an Accommodation we return to again and again, small thoughtful touches make all the difference. We had liked Kamenoi Hotel, but unfortunately I don’t think we will be returning.

  • 5.00
    マイクラ555

    It was great!

    The semi-open-air bath in the room was wonderful. We also enjoyed the lounge and the large public bath, and had a great time.

  • 5.00
    おざやす

    An Accommodation You’ll Want to Visit Again

    The staff were welcoming, the hot water was gentle, and the meals were delicious and perfectly portioned, allowing us to truly relax and enjoy a restful time. This is an Accommodation we would love to visit again.

  • 5.00
    ぽむ2号

    I’d love to stay here again.

    The terrace right by the entrance was wonderful. The Onsen wasn’t too crowded, so I could relax and unwind, and the shower booths were clean and very easy to use. The staff’s service was also excellent. I will stay again.

  • 5.00
    ＱＰくん

    Thank you.

    This was our fourth visit. This time, we stayed to celebrate my spouse’s and my birthdays. As it is a Hotel that even elderly guests can use with peace of mind, my parents joined us as well, and we booked two Rooms. We were truly touched to find a surprise gift on the table in our Room: a two-tier decorative cake made from towels, a message card, and chocolates. Thank you for providing sparkling wine for each of us for the toast at dinner. We also appreciate your accommodation of the ingredients we had requested in advance. Every dish was delicious, and once again we were completely satisfied. Both dinner and breakfast menus change little by little each time, which we always look forward to. Thanks to the hospitality of all the staff, we had another wonderful stay. Thank you very much. We would love to visit again in a different season.

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  • 5.00
    TaroShiro

    I was able to relax.

    Both the Room and the open-air bath were impeccably clean, making it a comfortable and easy-to-use space, and we were able to spend a wonderful time. We sincerely appreciate the thoughtful hospitality of the manager and all the staff. The meals were delicious and plentiful, and we truly enjoyed them. We would love to visit again, and we look forward to seeing you.

  • 5.00
    あかさたな12321

    I’d love to stay here again.

    Because I have an allergy, I asked at the breakfast buffet, “I have an egg allergy—how can I tell whether a dish contains eggs?” A staff member replied, “Egg dishes such as scrambled eggs and fried items contain eggs. Even a small amount is not OK?” which surprised me. When I said, “I’ve been taken to the hospital by ambulance before, so I can’t eat eggs. Could you tell me which dishes do not contain eggs?” they were able to go and check in the back. I understand that accommodating allergies can be inconvenient, but it is a matter of life and death, so I wanted them to be more understanding. There are more foreign tourists than before. In the changing area, some people kept their shoes on, and at the drink bar some were so focused on filming with vlog cameras that it was difficult even to get a drink. Overall, I am very satisfied.

  • 5.00
    旅の人V

    It was excellent.

    It exceeded my expectations. In particular, the Vietnamese staff member at the dinner venue worked extremely hard and was wonderful. If I had to mention one disappointment, it would be that my Plan did not include lounge access, so I couldn’t treat my wife to her favorite sparkling wine.

  • 5.00
    たくださと

    It was a wonderful Hotel.

    This was my first stay, and I was impressed by how refined everything was, from the lobby to the Room. The Onsen provided towels and bath towels, so I could go empty-handed, and the view from the open-air bath was wonderful—it was a truly relaxing Onsen. Dinner was also excellent; we ordered a bottle of Izu Kogen wine and enjoyed it very much. Breakfast was buffet-style, but our seats were assigned, so there was no need to rush. There were plenty of options, and I was satisfied with everything. Thank you very much.

  • 4.67
    るふ

    I was able to spend a relaxing time with my parents.

    I stayed here to relax with my elderly parents. The Accommodation is designed with accessibility in mind, and we were able to move smoothly throughout the building without any steps. The staff were consistently courteous, and I felt comfortable leaving everything in their hands. Perhaps because it was a weekday, both the Onsen and the terrace had a calm atmosphere, and my parents were very pleased. Next time, I’d like to visit with my wife and child. Thank you very much.

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  • 4.00
    サンキューさんさん!

    Izu Trip

    The Facility, amenities, and complimentary drinks were decent, but it was disappointing that the sashimi at dinner smelled fishy. When I commented that the dish with kinmedai (splendid alfonsino) was quite large, I was told this was the smaller one and that there are larger ones. In that case, I felt they should have served the larger one. For suite guests, it’s only natural to expect upgraded meal content and dining location as well. There was a welcome greeting, but no send-off. Wouldn’t small thoughtful touches lead to repeat visits?

  • 4.83
    いけいけ温泉

    Thank you for your support.

    Thank you again for your warm hospitality. We also truly appreciated your thoughtful consideration for my father, who has difficulty walking.

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  • 4.83
    Mina CHEN

    A thoughtfully attentive accommodation that makes you feel welcome.

    I stayed for one night and two days with my parents. Unfortunately, the weather wasn’t great, but we still had a very satisfying stay. What I especially loved was spending time on the reflecting pool terrace, relaxing with a cup of coffee. Listening to the birds and enjoying some quiet time away from everyday life felt truly soothing. I also appreciated that complimentary drinks were available. The Room offered a beautiful ocean view, and the entire property had a calm atmosphere. The lily fragrance I noticed when stepping out of the elevator was particularly memorable. Thoughtful touches like these could be felt throughout, and my parents were very pleased as well. Even in bad weather, this is an Accommodation where you can spend your time comfortably indoors. The only disappointment was that, due to the weather, we couldn’t see the sunrise or sunset that I had been looking forward to after reading Reviews. Next time, I’d love to return on a clear day.

  • 2.00
    あまね@レストラン

    Overpriced

    The Reviews were good, and this was an Accommodation I had wanted to stay at for a long time. However, the Review rating and the price did not match at all, so I am writing this. I stay at an Onsen Accommodation once a month. The service was not exceptionally warm or attentive; it was ordinary service no different from other Hotels. The Onsen, open-air bath, and washing area were also small. The Room was of average size, barrier-free, and felt well cleaned. However, for a four-star Hotel, it seemed unusual to have a key that is not an auto-lock system. Also, the food was not good. The strawberry mousse dessert had no flavor. Although it was described as bamboo shoot takikomi rice, there were hardly any bamboo shoots in it, and it was soggy and sticky. There was also so little sashimi that it could not even be compared with other Hotels. There was no water provided in the Room—no bottled water—and this is the first time I have stayed at a Hotel where you have to go get water yourself from a water dispenser. I believe bottled water is definitely necessary. Worst of all was the all-you-can-drink alcohol: an older staff member refilled shochu, whiskey, and wine right in front of me from below-door compartments. I was surprised not only that they were topping up partially used alcohol bottles stored on the lower shelf but also that they did not open new bottles when one ran out; instead they kept refilling them, which made me uneasy. For both the dinner course and the breakfast buffet, seating was assigned—and in both cases we were placed far from the entrance. I have often been seated wherever there is space when places are busy, but I could not understand why seats were fixed in an almost empty restaurant and we were still guided to seats even farther away. I stay at a wide range of places from luxury Hotels to budget Accommodations and am not demanding an especially high level of service—but in this case I felt other Hotels would be much better. This is only my personal opinion, but because I had been looking forward to it so much, it was disappointing.

  • 5.00
    東雲はるおみ

    No complaints.

    From arrival to dining, every aspect—including the Facility and lounge—was extremely satisfying. We stayed for a Multiple Night Stay of two nights and were very satisfied, including with the meals. It reaffirmed that there are charms you can only appreciate with a Multiple Night Stay. If we have the opportunity, we would love to stay again next time.

  • 3.67
    泰

    We had a relaxing stay.

    This was my first stay. It rained on both days of our one-night trip, so we couldn’t enjoy the ocean view, which was disappointing, but both the Room and the lounge were relaxing and comfortable. Everything we needed was provided, and it felt very thoughtfully prepared. Since it was our first time, it would have been helpful to receive some recommendations at check-in on how to enjoy each Facility. The meals were delicious, but it was disappointing that both dinner and breakfast seating were in the farthest area where we couldn’t see the view from the windows.

  • 5.00
    ひろ11078

    Family Trip

    This was our second stay at Kamenoi Hotel Izu Kogen, and once again we stayed in the Premium Terrace Twin Room with an open-air bath, just like last time. The drink corner had an expanded selection, including alcoholic beverages that weren’t available before, along with cheesecake and nuts, which we really enjoyed.

  • 4.00
    かなもんもん

    Well, that’s good.

    The meals are on the smaller side, but I think they are delicious. The tantanmen served from 9:00 PM was great. The bath was also nice, but it was dark. I think it would be nice to have a small relaxation area after getting out. The view is wonderful, even from the Room.

  • 4.50
    すけたちゃん

    The breakfast buffet was very delicious.

    The staff were wonderful. The breakfast buffet was also excellent.\nI’m a repeat guest, and I’d like to stay here again. It was very relaxing.

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  • 3.83
    うきうきるき

    Satisfied with the meals, guest room, and amenities.

    Our family of three stayed here. One of us used the sofa bed, but it was well made and seemed comfortable enough.\nThe in-room bath was a shower booth, but it was clean and the washroom itself was spacious, so it was easy to use without feeling cramped.\nThe food was delicious, and the staff member who assisted us at dinner—likely a full-time employee—handled everything very smoothly.\nWhat disappointed us was check-in.\nIn a not-very-large lobby, guests were overflowing, and a staff member told us, “Please share this sofa seat while you wait,” directing us to a small sofa.\nBoth the other guests already sitting there waiting to check in and I were surprised—“Huh… why here?”\nFortunately, a larger sofa nearby became available so we sat there, but after that we were left waiting for quite a while, and people who arrived later checked in before us, which felt frustrating.\nDrinks in the lounge were free, but there was no particular guidance; I only realized it after seeing other guests using them—“Oh right, these are complimentary drinks.” At the very least, I wish they had said something like, “While you wait, please enjoy these drinks and snacks.”\nThe large public bath also felt on the small side for the number of rooms; if someone spoke loudly it echoed a lot and wasn’t very relaxing.\n(I suppose that part is just luck.)\nI think this would become an even more wonderful Hotel if some of these small details were improved.

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  • 5.00
    紅ガラス

    Awesome!!

    We stayed as a group of three to celebrate my son’s wedding. The resort-like atmosphere was wonderful, and we loved the meals and the waterside terrace. Thank you for a truly memorable time.

  • 4.67
    Jun Men

    A highly recommended Accommodation—many repeat guests!

    This is a Hotel I’ve wanted to stay at for a long time. The exterior is lovely, and the atmosphere inside the Hotel is wonderful—once you step in from the entrance, you’re overwhelmed by the magnificent view. The reflecting pool terrace offers different scenery during the day and at night. The view from the Room is also breathtaking—nothing to complain about. Dinner was kaiseki cuisine, served at just the right pace by the staff, and I felt this Hotel offers excellent hospitality. The Onsen was a bit small, but it was great that there was a sauna. I would definitely stay here again.

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  • 4.50
    Reina718

    Despite being a very...

    Despite being a very high-end Accommodation, it offers outstanding value for money. I have stayed here many times. The Onsen, views, rooms, and meals are all excellent.

  • 5.00
    れおんさくら

    Glad I stayed here.

    I’m glad I stayed here. The staff’s hospitality was excellent. Many of the restaurant staff were foreign nationals, but their service felt just as attentive and professional as Japanese crew members. The standard lounge had draft beer, and the premium lounge offered sparkling wine on tap, which I really enjoyed. I’d love to stay again.

  • 5.00
    ベリテです

    I always enjoy staying here comfortably.

    We informed you that both of us have knee and lower back pain, and it was truly helpful that you arranged our Room and meals nearby.\nAll the staff were very kind, and we had a very comfortable stay.

  • 5.00
    年1行事さん

    Family Birthday Party

    Every year, we coordinate schedules for a one-night trip to celebrate a family birthday. This time, we wanted to visit an Onsen, so we chose Izu Kogen and stayed at Kamenoi Hotel for the first time. The Reviews were highly rated, so we were really looking forward to it—and after our stay, we completely agreed with those high ratings. The lobby, guest room, and large public bath were all very clean, and we appreciated that each dinner dish was explained to us. We enjoyed a relaxing meal in a calm atmosphere. We had an early departure in the morning and didn’t have much time, but everything was delicious. We were surprised by the abundance of seafood. I also downloaded the app that lets you Earn Points. The 1,000 points for first-time users is a great service. Next time, I’d like to make a Reservation through the app. This time we didn’t arrange a birthday cake, so next time it would be fun if there were surprises such as a birthday cake or a message written on a plate. Thank you for making our short stay such a memorable day.

  • 4.83
    decedece

    Wonderful Accommodation

    The Shuttle Service offered hot towel service, and I was surprised—it felt like a top-class Hotel. When we arrived at the Accommodation, the staff lined up to welcome us, which made me even more excited for the stay. The Room was clean and also had an open-air bath, so I was very satisfied. There was also a lounge with alcohol and beer, plus snacks, so we were able to relax until dinner time. Dinner was delicious, but if I had to say something, it didn’t have that standout “wow” dish and felt fairly standard. It made me wonder if I should have upgraded the plan. The breakfast was a buffet with a wide variety of options and everything tasted great—I ended up eating too much. Was it just me who felt the miso soup tasted a bit light? I also felt last night’s clear soup and seasoned rice were lightly flavored as well. It’s a healthy style of seasoning. Thank you very much.

  • 4.50
    ままちこちゃん

    Quiet and relaxing.

    Since we had a room with an open-air bath, we stayed in and didn’t go to the large public bath. It was quiet, and enjoying the Onsen as much as we wanted was wonderful. It would have been perfect if the balcony felt a bit more open. The lounge drinks selection is more than sufficient, but it would have been nice to have a few more snacks. Dinner is served freshly cooked on the spot, so it’s warm and delicious. It’s great that it’s not the typical Onsen Accommodation style of “grill it yourself” or “make your own hot pot.” The late-night tantan noodles were also very tasty. All of the staff were excellent. Perhaps not having a send-off is what makes it different from smaller Accommodations? I’ve stayed at another Kamenoi Hotel in Oku-Nikko before, but this one feels so different that you’d hardly think they’re part of the same group. We will definitely return to Kamenoi Hotel Izu Kogen. Thank you for taking such good care of us. Thank you very much. We’ll be back.

  • 5.00
    from LA

    For a relaxing stay

    As you can probably tell from the title.\nA premium room with a private open-air bath.\nIt was great.

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