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- Hakone Ashinoko Hanaori (ORIX Hotels & Resorts)
- Hakone Ashinoko Hanaori (ORIX Hotels & Resorts) รีวิว
รีวิวและความประทับใจจากผู้เข้าพักที่ Hakone Ashinoko Hanaori (ORIX Hotels & Resorts)
- ห้องพักและสิ่งอำนวยความสะดวก4.29
- สิ่งอำนวยความสะดวก4.41
- การบริการลูกค้า4.43
- อาหาร4.45
- น้ำพุร้อน・อ่างอาบน้ำ4.50
- ความพึงพอใจ4.43
- 5.00ナイスチョットだねวันที่โพสต์: 21/10/2026
Great value for money.
The staff’s hospitality was excellent. Even though it’s the same Orix property in Hakone and this stay was less expensive, everyone’s service was outstanding, and we left feeling very satisfied. The views from the water terrace and the footbath were also wonderful.
- 3.00コノムวันที่โพสต์: 17/10/2026
Some of the lights s...
Some of the lights stayed on and would not turn off no matter how many times we pressed the switch, so we had to sleep with the room still bright. The rollaway bed was extremely uncomfortable, and I fell off it. The view was nice, but overall it was disappointing.
- 5.00O.MKวันที่โพสต์: 15/10/2026
Wedding Anniversary
We stayed here to celebrate our 32nd wedding anniversary. The meals were even better than before—delicious and very satisfying. The view from the room was wonderful and truly relaxing. The property was always spotless, and the staff greeted us with warm smiles, making it a memorable anniversary. Thank you very much.
- 5.00ちいりばวันที่โพสต์: 14/10/2026
The meals are delicious.
We stayed for one night as a family. The room atmosphere and the hot springs were great, but above all, the food was delicious. It was my first time experiencing such high-quality food at a buffet. There was an excellent variety of dishes, and each one was top-notch. The selection of alcoholic drinks was also extensive—everything was fantastic.
- 4.67えがおふわりวันที่โพสต์: 29/9/2026
The large public bath is excellent.
I stayed in a standard Room on the Lake Ashi side. Unfortunately, due to bad weather, I couldn’t use the water terrace or the footbath counter, which was disappointing. Before check-in, there were many guests in the lobby, but both check-in and check-out went smoothly. The staff were efficient and very pleasant. The large public bath was spacious and never felt crowded. It was a shame that I couldn’t fully enjoy the open-air bath because of the weather, but it couldn’t be helped. Above all, I appreciated that towels were provided so I could bathe without bringing anything. The hot spring water quality was good, the lockers could be locked with a key, and there was also a powder room—overall, I was very satisfied with the large public bath. It had been a while since I’d had a buffet meal; there was a wide variety of dishes as well as alcohol, and everything was delicious. Overall, I felt this Accommodation offered excellent value for money.
- 4.67めもっちวันที่โพสต์: 22/9/2026
The staff were very ...
The staff were very kind! Since it’s near Lake Ashi, I also came with running as one of the purposes of my trip. Before check-in, I planned to change at the Hotel and leave my luggage, and they kindly let me use a lounge for changing! The Room was clean, and the food was delicious! I’d love to stay again.
- 4.67SHOวันที่โพสต์: 21/9/2026
Enjoy a stress-free stay in Hakone with outstanding all-around quality.
This is the Hotel we use most often in the Hakone area. It’s conveniently located near Togendai Station, and especially when using the Hakone Free Pass, it’s easy to ride the pirate ship and ropeway casually and as many times as you like. The entire Hotel is clean and user-friendly, so you can enjoy the Onsen and buffet without any stress. Rather than “the absolute best,” it simply lets you stay with zero complaints—so you can fully enjoy Hakone itself. My in-laws, both over 70, also loved it and said they’d like to return.
- 4.67tamiozวันที่โพสต์: 21/9/2026
Our family was able to relax and enjoy a comfortable stay throughout.
Thank you very much for your courteous support, from the advance confirmation through to your assistance on the day of our stay. We were able to enjoy a wonderful time while celebrating a family member’s birthday and 80th birthday (and we are especially grateful to the General Manager for your kind consideration, even though we are not yet regular guests). One point only: in order to avoid congestion at checkout, we completed an early checkout procedure after breakfast; however, information was not properly shared and responses were not consistent, and we ultimately had to complete the checkout procedure again. We would appreciate it if this could be corrected (improved). The Facility, service, and meals were excellent, and the Onsen was of outstanding quality; overall it was wonderful, and we would like to visit again. Thank you very much for taking care of us during our stay.
- 4.17陸のヨットマンวันที่โพสต์: 18/9/2026
Casual and comfortable
Perhaps because it’s Hakone, there seemed to be a lot of international guests (more Western than Asian). The baths were large and impressive (unfortunately, I used the open-air bath in the rain). The Room is simple, but it also has a corner with Ryukyu tatami mats, and it was nice to take off my shoes and relax. The view of Lake Ashi was amazing (but unfortunately, due to the rain, I couldn’t see Mt. Fuji). Both dinner and breakfast were buffet-style; it wasn’t too crowded, there was plenty of food and variety, and everything was delicious. It was also great that both soft drinks and alcohol were free. There is a refrigerator in the Room, and vending machines on each floor. However, I was surprised that instead of providing water in a kettle or bottled water, there was a water purifier installed at the sink (maybe this area has especially good-tasting water?).
- 3.67宮ヶ原วันที่โพสต์: 12/9/2026
I stayed in a Casual...
I stayed in a Casual Room, but I was surprised by how small it was—more like a Business Hotel. The photos, likely taken with a wide-angle lens, made it look spacious, but in reality the space between the beds was so narrow I could only move sideways. The photo also seemed to show the beds set farther apart than they actually were, and honestly it felt close to misleading. I was also surprised that a Hotel of your class would have such a small Room, and I question whether this price is appropriate for this Room. Since it rained throughout my stay and I ended up spending most of my time inside, the cramped space felt especially difficult, and I am very disappointed.
- 5.00ゴルフ旅行วันที่โพสต์: 10/9/2026
It feels like a clean Business Hotel.
The facilities, bath area, and Room were all clean and tidy, making for a very comfortable stay. There was a great variety of food we enjoyed, along with many kinds of alcohol and drinks—it felt like a luxurious Business Hotel. The staff were very kind, and check-in and payment were smooth. The weather wasn’t great, but it was still a fun golf trip. The misty garden had an almost magical atmosphere and was lovely too.
- 4.33pukuyanวันที่โพสต์: 8/9/2026
We stayed in a room ...
We stayed in a room with an open-air bath, but it was a recirculating type where you can’t run fresh hot water yourself. It wasn’t an Onsen—just regular hot water. It made me wonder whether the tub is cleaned each time, which was a bit concerning… The buffet, though, was flawless—every dish was excellent! Each item felt carefully prepared, and everything tasted great. The fried chicken, shrimp risotto, roast beef, bread—everything was delicious. There weren’t many dessert options, but they were all tasty and I was very satisfied. The lemon tart and chocolate cake were so good that I ended up having several. The large public bath also had a great view and felt wonderful to use in the morning. The tourist spots were crowded and not that enjoyable, but the Hotel was great, so it turned into a really nice trip!
- 4.33HIDEKI1224วันที่โพสต์: 4/9/2026
It was a satisfying stay.
We arrived a little early, but the check-in process was handled quickly and efficiently, which was very helpful. The Room was clean, and the open-air bath was very relaxing. It was also nice that the living area and bedroom could be separated with sliding doors. Although the buffet restaurant was very crowded, we were able to dine without much waiting, so it felt stress-free. The soft-serve ice cream was my favorite. Overall, it was a satisfying stay except that the shop didn’t have a wide selection of products.
- 4.33こうたん！วันที่โพสต์: 4/9/2026
Pros
Pros The food was very delicious. We chose a larger Room this time, and it was spacious and clean. The footbath in front of the front desk is very pleasant and relaxing when the weather is nice. The staff were very friendly. Points to note No matter how much we lowered the air conditioning, it quickly went back up and felt hot. My husband was too hot to stay in bed and moved to the sofa, but it seems he couldn’t sleep. We booked a Room with a large bath, but it was farthest from the front desk building, so the bath area was quite far—we only managed to go once. I think older guests or those with mobility issues should check at the time of Reservation. Although we booked a Room with a large bath, it was on the first floor and covered by trees right in front of us, so we couldn’t see Lake Ashi—the view was disappointing. There were some drawbacks, but we enjoyed the tasty buffet dishes. Next time, I’ll choose the Room more carefully— I think a Multiple Night Stay would be more enjoyable, so I’d like to come for a Multiple Night Stay. Please make it possible to adjust the room temperature properly.
- 4.67ほしがきヤンミวันที่โพสต์: 4/9/2026
Before leaving, I made a Reservation for next year.
It was a wonderful Hotel located beyond the Hakone Checkpoint, tucked away past the main sanctuary of Kuzuryu Shrine. The building is relatively new, with a bright beige-toned interior, and from the front lobby you can enjoy panoramic views of the water feature and Lake Ashi. I waited about 10 minutes in line at the staffed check-in counter, but just as it was my turn, I was told to use the check-in machine first and sent back to the entrance. I wish the staff member at the entrance had guided me correctly before I queued. Highlights - The in-Room open-air bath is ceramic and features automatic filling with water-level detection - The large public bath is clean; washing stations are separated; sauna available - Room air conditioning is perfect; air purifier provided; no beverages - The buffet is consistently high quality - Free-flow alcohol is available at night - The eel, seafood dishes, and langoustine risotto were delicious - Soft serve ice cream uses branded fresh milk - Coffee machine and chilled tea are also available - Staff service was smooth, including clearing dishes promptly - They took a photo of my wife and me together by the water feature Next time, I’d like to take a walk around Lake Ashi and visit Kuzuryu Shrine’s main sanctuary.
- 5.00はっちゃん2号วันที่โพสต์: 3/9/2026
Perfect!
• This was my third stay, the first in a year. • It’s one of my favorite places to escape the heat during the summer. • The ingredients seemed better than they were a year ago. Everything was delicious. • The chopsticks have been changed to ones with built-in rests, which was convenient. • Dinner is served in time slots, and with the numbered ticket system as well, so there was no need to wait in line unnecessarily—very nice. • In the large public bath, the body wash, shampoo, and treatment bottles were labeled “B.S.C,” which made them easy to identify. • I could see that various improvements are being made day by day. • Nothing felt lacking or excessive—it was just right, and I had a very comfortable stay!
- 3.00もちさぶろうวันที่โพสต์: 30/8/2026
The Facility is lovely, but there were many small issues for the price, which was disappointing.
I stayed with my daughter. The Accommodation was stylish and very clean, the staff were pleasant, and the food was delicious—there were many great points. However, considering the Accommodation Fee, there were several disappointing details in the service and operations. What concerned me most was the Shuttle Service from Odawara Station. In advance, I received an email saying it would be “in the plaza near the statue inside the West Exit (Shinkansen Exit) rotary,” but as a first-time user of Odawara Station, the entire rotary looked like a “plaza,” and I couldn’t tell where to wait. Although I arrived 15 minutes before departure, I couldn’t find the bus. Even when I received a call from the Hotel and was told it was a “blue bus,” there were multiple blue buses visible from the station, so it still took time to locate it. More specific guidance—such as “directly under the statue”—would be helpful. Also, while the bus had “Hanaori” signage, there was no sign on the right side of the vehicle (the side visible from inside/outside of the station). The signs near the left-side door and in the window above-left of where the driver sits were not visible from that direction either. If “Hanaori” were displayed on both sides of vehicle body including right side facing station , it would be much easier to find. In addition, it seemed that driver was speaking with someone at Hotel on smartphone; seeing us arrive he said something like ,“Ah two people just came.” Since shuttle drivers are often first staff guests encounter before arriving at Hotel ,I felt more appropriate phrasing such as,“They have arrived now,” would better suit hospitality standards. There were also other small issues: toothpaste residue that appeared to have been left by previous guest remained in sink area (which shocked me), facial steamer/beauty device in room could not be operated based on manual alone and did not work when switched on (after trying various things we realized it worked once water added),and there were unnatural iron creases on yukata collar so we requested replacement.These minor shortcomings added up. Each issue alone is small,but having several occur during same stay left impression that for this price range,the operational attention to detail is lacking. The cleanliness,the meals,and friendliness of staff are all strong points,and my daughter enjoyed her stay very much.However for me,it fell short in terms professional service commensurate with price.I hope this Accommodation will continue improving its service further.
- 4.17バンタカナวันที่โพสต์: 29/8/2026
At the end of summer
I made a Reservation the day before and visited. It was so good that I’m leaving this as a record. I forgot to pick up my key during the self check-in, and a kind, smiling staff member who spoke fluent Japanese helped me out. Since I arrived around 5:00 p.m., there was only one parking space left. Thinking dinner might be in trouble too, I quickly made a Reservation using the QR code shown at check-in. I managed to get the last available 6:15 p.m. slot and went straight to the bath—so I was rushing a bit. The view from my Room was of the parking lot, so in the end I spent more time enjoying the bath and relaxing in the lobby with its great views. The baths switch between men and women early in the morning, and both sides have spacious open-air baths. The breeze over the reclining bath was wonderful, and in the morning—with light rain and insects chirping—it was perfect. Since there’s no roof over the open-air area, heavy rain would be a bit tough. I couldn’t find a shower cap, so I covered my hair with two towels as protection from the rain while bathing outside. Having towels available in the bathing area was really appreciated, and it felt like an advantage over other Accommodation options. Dinner felt like it had slightly fewer choices, but everything was delicious—especially the skirt steak, clam rice (and maybe eel), plus soft-serve ice cream. Alcohol is self-serve with a wide selection; there were even some surprisingly good sake labels, which made me happy. This is just my personal request, but it would be great if you could add one more type of white wine. For breakfast, expecting crowds, I went just after 7:00—but that turned out to be a mistake. Holding my tray, I stood in line for ages; I think it took more than 20 minutes before I could even get food. Being able to drink beer from morning makes this an ideal place for guests on a Multiple Night Stay. Next time, I'd like to stay in a larger Room with an Ashinoko Lake view.
- 4.83やり高ツル姫วันที่โพสต์: 29/8/2026
It was even better than I expected.
This was my first stay, and thanks to the early-booking discount, I was able to stay at a very reasonable price. From the moment I arrived at the front desk, the staff’s warm smiles and hospitality were truly relaxing. The Room was very clean, and what surprised me most was that, for this great value, all towels for the large public bath were provided in the bath area—an impressive service. Dinner, which I had been looking forward to, featured seasonal ingredients with delicious seasoning that brought out their natural flavors, and the restaurant staff were very attentive and made it a pleasant experience. I used the free Shuttle Service to Odawara; even between checkout and departure time, they stored my luggage and there was a complimentary café service near the front desk—overall it exceeded my expectations. I would love to stay again with friends or family.
- 4.67ゲストวันที่โพสต์: 28/8/2026
The best.
From the moment we arrived, the front desk provided thorough and attentive explanations.\nThe view was, needless to say, outstanding.\nThe bath was also great—both towels and bath towels were always stocked there, so we didn’t need to bring any from the Room.\nEvery meal was delicious, and the French-style plated dishes were wonderful as well.\nThis is an Accommodation we’d love to return to.\nThank you very much for your warm hospitality.
- 3.50ミミミミวันที่โพสต์: 26/8/2026
A bit disappointing.
First, the front desk staff were Chinese, and I couldn’t understand what they were saying at all. The meals were also more disappointing than the Reviews suggested. It was a clean Hotel, but it felt like a maze.
- 4.83ゲストวันที่โพสต์: 25/8/2026
It was great.
There were self-service machines for check-in and check-out, but overall it was very good. Since it was a casual room, it felt a bit small, but there was an open-air bath on the balcony, so I could rinse off sweat right away and even take a nap. For dinner, I had the new experience of scanning a QR code to reserve a time slot. The dinner selection was extensive and delicious. The desserts were also plentiful, so I ate too much. The large public bath had plenty of towels replenished and was clean and enjoyable. I would like to stay again.
- 4.83姫神／วันที่โพสต์: 23/8/2026
We had a very relaxing stay. We would love to visit again if we have the opportunity.
- 4.67ここゆゆ兄弟วันที่โพสต์: 23/8/2026
We had a relaxing stay.
This was a Hotel I had been wanting to stay at, so I rated it highly overall, including the joy of finally being able to visit. The Room was clean, and it was nice to take off our shoes and relax. The bath area, including the changing room, also felt very clean, and the open-air bath was spacious and pleasant to use. It was also convenient that we didn’t need to bring towels from the Room. We enjoyed both the breakfast and dinner buffets. The reason for giving it a 4 is that at check-in, the front desk staff member didn’t make much eye contact and it felt rushed and somewhat like an assembly line, which bothered me since I had been looking forward to coming. As for dining, there were many dishes that adults could enjoy, but at dinner there were few options with flavors suitable for children, so I included that in my rating as well. We learned partway through our stay that if we asked the staff they could prepare a children’s plate; when we requested one, they kindly accommodated us. We really appreciated it. Overall we had a comfortable stay—it was a Hotel I’m glad we tried and would like to visit again.
- 5.00asuka＠旅ブロガーวันที่โพสต์: 19/8/2026
This is an Accommodation you’ll want to stay at again.
We stayed during the summer vacation period for a three-generation family trip. Even when it was busy, check-in/out was smooth thanks to self-service machines in addition to the front desk. The international staff also spoke polite Japanese, which left a great impression. The Room was clean and well maintained, and we didn’t notice noise from neighboring rooms. (You can hear some voices in the hallway.) Water is provided from a purifier/dispenser, so there are no bottled waters. The samue loungewear, baskets, and sandals can be used throughout the Hotel, so we were able to relax the entire time. All of the food was delicious, and with many live cooking stations we could enjoy freshly made hot dishes as well. The sashimi, eel, roast beef, and more were especially good. Drinks including alcohol were included in both dinner and breakfast buffets, so my father—who loves drinks—was very satisfied. It was our first time at a Hotel that offers alcohol in the morning; for guests on a Multiple Night Stay or those who aren’t driving, being able to drink from morning feels like quite a luxury. Towels are available at the footbath area and Onsen inside the Hotel, so it was great to be able to drop by empty-handed. The ice cream on the parfait we ate on the scenic footbath terrace was incredibly delicious! Everyone in our family was very happy—it became a memorable trip. Thank you very much.
- 5.00ハマのオヤジวันที่โพสต์: 16/8/2026
Always very satisfied.
We have stayed here every year during the Obon holiday period for three consecutive years. The delicious buffet and the private bath I enjoyed with my son—everything was consistently excellent and we were very satisfied. We will definitely visit again. One small request: it would be helpful if the Japanese labels on the shampoo and other amenities in the large public bath could be printed in slightly larger text, as I couldn’t read them due to age-related farsightedness (laugh).
- 5.00kenzee88วันที่โพสต์: 15/8/2026
A summer getaway to Hakone to celebrate my wife’s birthday.
I’ve visited Hakone several times on day trips, but this time we took a three-day, two-night summer getaway before my wife’s birthday. We used a hometown tax donation coupon and enjoyed a Multiple Night Stay at Haori. It was a wonderful Accommodation that lived up to its reputation. We also received an unexpected Room upgrade, and were able to relax in a spacious Room and spend a truly restful time. It became a memorable trip—thank you very much. The morning footbath terrace felt exceptionally refreshing.
- 3.83淑女の休日วันที่โพสต์: 15/8/2026
An extensive buffet selection!!
The dinner and breakfast buffet were extremely satisfying. There was a wide variety, and every dish was very delicious. Since the portions are served in small sizes, you can try a lot of different items. Drinks are also all-you-can-drink, so you can enjoy them without holding back. It was also nice that we were guided to our seats at the entrance. The panoramic view of Lake Ashi from the Room was very relaxing. However, it was inconvenient that cosmetic amenities could only be used by going to the bath area. Also, it was disappointing that the Room cleaning was not thorough and there were hairs left behind.
- 4.17蓬莱橋วันที่โพสต์: 13/8/2026
Beautiful view
The Hotel itself was clean and well maintained. The guest room entrance was narrow, so it was a bit difficult to take shoes on and off and to move luggage in and out. As our room faced the lake, we enjoyed a great view and could relax. The meals were beautifully presented, well seasoned, and delicious. The bath was also spacious and relaxing. However, it was a little confusing at times when going between the main building and the accommodation wing, and we occasionally got lost.
- 4.50k.inoวันที่โพสต์: 11/8/2026
Request for a reserved breakfast time slot
Breakfast is extremely crowded from 7:30 to 8:30, and entry is restricted at the entrance. Guests must take a number and wait, resulting in many people standing in front of the entrance for a long time. Some guests even felt unwell or had to return to their Room, and the line did not move smoothly. I strongly suggest introducing a breakfast Reservation system at check-in, along with dinner preferences. Even if the stay is otherwise pleasant, no one wants to leave with an unpleasant memory from the final meal. Please make improvements so that guests can enjoy their next visit comfortably. Other than that, I consider it a very good Hotel.
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