รีวิวและความประทับใจจากผู้เข้าพักที่ Hakone Ashinoko Hanaori (ORIX Hotels & Resorts) - 2หน้า

(จังหวัดคานากาว่า/ฮาโกเนะ) [ทั้งหมด 154 ห้อง]
คะแนนรวม
4.43
ดี (461)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.32
  • สิ่งอำนวยความสะดวก
    4.42
  • การบริการลูกค้า
    4.45
  • อาหาร
    4.44
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.49
  • ความพึงพอใจ
    4.44
  • 3.67
    スイカ大好きさん

    My husband and I had...

    My husband and I had a wonderful stay. The breakfast and dinner buffets offered a wide variety of dishes, and everything was delicious. However, the bath stools and buckets—perhaps made of hinoki—had turned black with mold, and both the private bath and the large public bath felt slimy, so I didn’t feel comfortable sitting on them. Our Room was a Casual Twin, so it was small, but it was clean, and next time I’d like to stay in a larger Room. One disappointing point was at the reception counter. Since there are many international guests, it may be unavoidable, but there were many staff members who could only speak Japanese that was difficult to understand. As this is Japan, I hoped that at least Japanese guests would be assisted by Japanese staff. On the other hand, the Japanese staff in the lobby were very kind, which made our stay pleasant. Thank you very much.

  • 3.67
    初利用！

    We stayed here on a ...

    We stayed here on a family trip with our child. The location was convenient, and they even let us use the parking lot before check-in, which made sightseeing easy. The water terrace and footbath were very relaxing, and it was nice that a staff member came over to take photos for us. The buffet felt a bit more like light snacks at dinner, but there was a wide variety of dishes. There were also plenty of sweets, and everything was delicious. Overall we were satisfied, but during the night the bed guard came off and our child got caught in the gap and woke up crying in pain. It was frightening. In advance, I asked if they could move the bed against the wall for Child Sharing Existing Bedding with our 2-year-old. They said it would create a gap near the door, so they offered to install a bed guard instead, which we requested. Since we had never used one before, nothing seemed concerning at first. However, I wonder if it wasn’t installed correctly or if it wasn’t suitable for our child’s age or weight. It reminded me that extra caution is needed with baby items you’re not used to using. Thankfully there was no injury, and when I contacted the front desk they quickly brought us an extra futon mattress.

  • 4.67
    トムの同居人

    We stayed as a famil...

    We stayed as a family of three. The meals, alcohol, and bath were all included. The view was beautiful, the price was reasonable, and the location was great. It was perfect for an easy one-night, two-day trip to Hakone. Thank you very much.

  • 3.67
    空のバラ

    A surprising transformation

    I had stayed here several times before and had a good impression of the calm atmosphere. As is true of Hakone in general, I was surprised at how much things have changed since my last stay after quite some time. There were many foreign guests, and the bathing etiquette was... The bath door was left open, and some people were even wearing swimsuits, which felt very unpleasant. I used to enjoy the small-plate dishes, but it seems the dining experience has completely changed as well. The Room was clean, and the ingredients were good—the food was delicious. However, because of the rain, the covered walkway to the main building was slippery and my friend almost fell, so I think this should be improved.

  • 4.17
    フランディー

    It was great.

    Thank you for the wonderful view from the high floor this time. As always, the staff’s warm smiles were also very nice. Breakfast was delicious. I didn’t have dinner, but the three main dishes didn’t seem very good. Also, some inbound guests with poor manners left towels scattered around in the large public bath, so please check it more frequently.

  • 5.00
    みっほーbatoru

    It was a wonderful trip.

    The meals were served buffet-style with a wide variety of options, and the baths were very relaxing. We also enjoyed the footbath, and for the first time we chose a Room with an open-air bath—one night wasn’t enough; it was such a luxurious trip. My husband was delighted, and it became a wonderful wedding anniversary. Thank you very much.

  • 2.83
    頑張れ珠有ちゃん

    There is a sense of unfairness in the dinner time reservation process.

    Even though I checked in after 3:00 PM, the only available dinner time was the last slot at 7:30 PM, which felt unfair. There’s no point in letting guests choose a reservation time if it can’t be honored—don’t offer it if you can’t accommodate requests. If I had checked in late, I wouldn’t complain. Because of this issue, nothing afterward felt worth the price. I was really looking forward to it, so it was disappointing!

  • 4.67
    お風呂最高

    A Hotel you’ll want to stay at again

    I think the staff’s hospitality is wonderful. During my stay, they greeted me whenever we passed each other, which felt really pleasant. Not every staff member was like that, though… In the past we received skincare amenities, but there were none this time. The in-room loungewear is samue-style, which I really appreciate. If you prefer a yukata, you can choose your favorite pattern, but this time it seemed more guests were wearing samue. I was happy that various sizes of samue were prepared in the Room. There were also international guests, mostly from Europe and North America, and everyone had great manners—I never had an unpleasant experience. As for the meals, I’m a bit disappointed that the style has changed compared to before, but it can’t be helped. The white rice at dinner was very delicious, but the breakfast rice had a texture like leftovers from the night before and didn’t taste good, so I chose porridge instead. Other than that, the food was truly delicious! I would definitely like to stay again. I regret forgetting to take photos of dinner… The risotto was so good that it’s the only thing I hurriedly photographed…

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  • 4.17
    小女子くるみ

    Family Trip

    It was our first family trip in a while. We requested an extra bed for three people, but it was a sofa bed and the mattress was tilted, making it very uncomfortable to sleep on. We were very satisfied with both the bath and the meals. Only the bed was disappointing.

  • 4.17
    Kekochabo

    Does “supported via QR code” mean it works with everything?

    This was my first time staying here. Many of the staff were young, and everyone’s service was good. Some level of automation is expected these days, but I would like written facility information to be provided in each Room, not only via QR codes. Even a simple guide would be fine. It is very inconvenient to have to scan and check everything on a phone each time. For example, you could display the facility information on the TV as well. That would also allow guests to respond quickly in case of any incident. I would also like vending machines on every floor. I stayed in a Room with an open-air bath, and it was very far to go buy drinks. The website said there would be mineral water in the Room refrigerator, but in reality there was a water purifier placed by the sink. After bathing, I want a cold drink, but there were drink stations only at the large public bath and in the lobby (unless I simply missed them). It would be helpful if each Room had a pitcher for cold water—guests could chill purified water in the refrigerator. As for meals, I think there was a reasonable variety overall, but the live kitchen selection felt limited—for example, there was no tempura. I understand you are planning with a wide range of ages in mind; I am sharing this feedback from a senior guest’s perspective.

  • 5.00
    ゲスト

    A stay soothed by thoughtful touches and quiet refinement

    We stayed in early July. Both of us work full-time and our days are busy, so trips like this are precious time for us. We’ve stayed at Hotels often for work, but this time we were reminded of what true hospitality feels like. When we arrived, a staff member came out to greet us at the car, and their natural, pleasant manner immediately put us at ease. During meals as well, when I accidentally dropped something they noticed right away and casually asked, “Shall I pick it up?” It wasn’t overbearing, but they were there exactly when needed—the sense of distance was incredibly comfortable. Even with the buffet-style dining, they spoke to us at just the right moment when we were thinking it might be time to clear our plates. It never felt like we were being watched, yet they noticed everything. That “just-right” attentiveness is what makes this Accommodation special. We also loved the atmosphere inside the building. Rather than emphasizing flashy luxury, it features a calm design that quietly conveys high quality—what you might call a “quiet beauty” or understated elegance. It made our stay truly relaxing. It was also memorable that everyone—including the housekeeping team—greeted us with a smile whenever we passed in the hallway. Even with many international staff members, the service quality felt consistently high throughout. It was a wonderful stay that will remain a great memory for us. We would love to return again. P.S. The email and phone support was excellent as well—thank you very much for all your help and flexibility.

  • 4.50
    ,mikenekononno

    A wonderful Accommodation for your first trip to Hakone.

    I had seen this Accommodation featured on TV before and had hoped to stay here someday. The reflecting pool terrace was wonderful and made me feel truly relaxed. The Onsen was also very clean, and I used it many times. Since it was drizzling on the day of my stay, I was a little unsure about getting to the accommodation building, but other than that, I was very satisfied with this Accommodation. I would definitely like to visit again.

  • 4.83
    サトヨー1

    Relax in Hakone

    It was a very good Hotel. We were very satisfied with both the quality and quantity of the meals and complimentary drinks.

  • 4.33
    3人サン

    The Onsen was excellent.

    My spouse, my mother, and I stayed here as a group of three. We arrived too early, so we left our car at the Accommodation and headed to the Hakone Ropeway nearby to enjoy it first. Our Room was at the end of the hall and it was a bit far from the baths, but the Onsen water was excellent—my skin felt smooth afterward. I could soak at a relaxed pace, and the footbath next to the front desk was also nice. The meals were buffet-style, but they were better than expected with plenty of variety, so we enjoyed them. However, since our Room was on the first floor we couldn’t see Lake Ashi, which was disappointing. The photos made the Room look larger than it actually was. Many of the staff were from overseas, but they were well trained and helpful. The weather wasn’t great this time so the views weren’t as impressive, but next time I’d like to make a Reservation for an upper-floor Room.

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  • 4.67
    こたこたマム

    This was my third st...

    This was my third stay. I have been satisfied every time and always feel comfortable here. I’m very happy with the meals and the service. Considering it’s in Hakone, the price is reasonable, and you can really see the Hotel’s efforts. There are many international staff members, but they are well trained, speak Japanese fluently, and work efficiently with a smile, which is very pleasant. It’s an Accommodation I’d like to visit again. (If possible, I would appreciate allergy information being provided for the meals.)

  • 3.00
    さつそく

    Unfortunately.

    It was Saturday and probably because of the rain, but check-in was extremely crowded. There was no guidance, and after waiting in line at the counter for a while, a staff member finally arrived and directed us to complete the procedure at a machine. After that, there was a rapid explanation of the facilities, but we were tired and could hardly understand it. The meals were also underwhelming. Voices echoed throughout the dining area like a beehive had been stirred up, so we couldn’t eat in peace. We booked a Room with an open-air bath on the lake side, but thick trees blocked the view. The open-air bath also had lots of insects, so we didn’t feel like using it. There was no point in choosing a lake-side Room with an open-air bath. Disappointing.

  • 5.00
    たっかみーさん

    Wonderful!

    We stayed at this Accommodation for our long-awaited honeymoon. The service, atmosphere, and food—everything was simply outstanding. This is a Hotel we definitely want to stay at again. Thank you very much.

  • 4.67
    プリンと一緒

    Relaxing Onsen

    The staff were very kind—when my husband and I were taking photos of each other, they quickly came over and asked, “Would you like me to take a photo of the two of you?” The Room wasn’t on the Lake Ashi side, so that was a bit disappointing, but overall we were very satisfied. At the dining venue, alcohol was all-you-can-drink with a great variety, and I enjoyed drinks for the first time in a while. We had a wonderful time. Thank you very much.

  • 4.83
    puku _puku

    We had a wonderful time.

    On arrival, I was excited by the photogenic water terrace, and the footbath was very relaxing. I also think this Hotel has excellent access for sightseeing. The Facility is clean throughout. The bath area is spacious and comfortable, and I appreciated the partitions between washing stations. The shampoo, conditioner, and body soap are clearly labeled with plates, which feels considerate for older guests as well. There is also a steamer in the powder room, and I enjoyed a pleasant and delicious stay with these thoughtful touches.

  • 5.00
    マイメロウ

    It was excellent.

    While searching for a Hotel, I found this one in a great location with excellent reviews. After looking into it, I saw that even with breakfast and dinner included, the price was reasonable, so I made a Reservation right away. Both breakfast and dinner were buffet-style, so we were able to enjoy a wide variety of dishes. The Togendai Ropeway Station is about a 2-minute walk away, which is very convenient. When I plan another trip to Hakone, I would like to stay here again.

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  • 4.67
    カッター ワン

    Our repeat stay was excellent. The safety deposit box was disappointing.

    Our three-person family—my mother, who was evacuated to Hakone in the past, and my husband and I—had a wonderful stay. We could enjoy views of Lake Ashi from our Room and also from the Onsen, which was very relaxing. Both dinner and breakfast were delicious. The all-you-can-drink alcohol option was excellent. The only real disappointment was that the in-room safe was broken. After we arrived, it wouldn’t work, so we called the front desk and a staff member came with a key to fix it. It seemed to be working then, but the next day it unlocked and opened on its own. That makes the safe completely pointless. Please make sure this is properly fixed. Great value for money—we love this Hotel.

  • 4.50
    さすらいの奥様

    A lively crowd of all kinds—kids, seniors, and international guests!

    I stayed for one night starting Sunday. I was surprised at how crowded it was. I regretted not making a Reservation for a lake-side Room—though since it rained on Sunday, it was fine. On Monday it was sunny, and I enjoyed the wonderful views of the footbath area stretching out from the lobby and Lake Ashi. Since I love saunas and cold plunge baths, it would have been even better if I could have enjoyed them at night. Everything felt new and clean throughout, which was great. It was disappointing that the massage chairs in front of the baths were always in use! As for the meals, perhaps out of consideration for children, I couldn’t enjoy them piping hot, but I was happy with the all-you-can-drink alcohol option. Thank you for taking care of us.

  • 4.83
    うふふ4人娘

    About Amenities

    Seven women in our group had a wonderful time. The bath was very relaxing, and the meals offered a wide variety of delicious options. Points we would like to request: 1. When we asked for women’s skincare items, they were brought to us, but it would be helpful if they were available where the combs are kept or in the Room. 2. To reach the Room in the separate building, you take the elevator from the front desk to the 3rd floor and then go out to an outdoor corridor. There was no guidance inside the elevator about how to get to that corridor on the 3rd floor, so we mistakenly got off on the 2nd floor. Please provide clearer directions. We would love to visit again.

  • 4.33
    うずせ

    This was my second stay. The in-room bath was comfortable again this time. Thank you.

  • 3.83
    883988

    It was a clean Hotel...

    It was a clean Hotel overall, with good Facilities, and we had a comfortable stay. However, the Hotel is very large. I traveled with my elderly parent, and it was difficult to walk back to the Room. We couldn’t go many times to places like the restaurant or the bath because of the distance. For guests who have difficulty walking, I would like them to be assigned a Room closer to the elevator, restaurant, or bath. Meals were buffet-style, and the selection was very good. Both the drinks and food were high quality, with excellent ingredients. Also, all corridors leading to the Rooms are carpeted, which is nice, but it may be hard to move around with a suitcase or wheelchair.

  • 5.00
    暁子パパさん

    I will be staying at the Accommodation for my birthday.

    My family stayed here for a birthday. We love the view from the Room balcony and from the open-air bath, and we stay here several times a year. The food and drinks were delicious, and we were very satisfied. One small disappointment was that there was an odd guest who kept monopolizing the beautiful photo spot of Lake Ashi outside the lobby and wouldn’t let others take photos easily. We would like to stay again for the Ryujin Festival in summer.

  • 4.00
    マールくん

    The all-you-can-drink option with meals and the coffee in the lobby are very nice, but

    I was impressed by the buffet last autumn, so this was my second visit. You can see Lake Ashi from the Room, and when you open the window you can hear birds singing—very comfortable. However, one thing that was different this time was having to make a Reservation for dining times via a QR code. Because I checked in a bit late, by the time I tried to Reserve from my Room almost all time slots were already full, and I could only get the second-to-last slot. In the morning, I also had to make a Reservation at 6:30, so it wasn’t possible to sleep in. Even though I set an alarm and got up, it was hard to go for a morning bath. In any case, making Reservations took priority over everything else, and I felt more rushed than in everyday life. Of course, the food was delicious, and I was satisfied with the wide variety of alcoholic drinks. Coffee is always available in the lobby and you can drink it freely—I really appreciated that thoughtful touch. But honestly, thinking about these dining Reservations makes me feel a bit discouraged.

  • 4.83
    sa_ko

    A Relaxing Stay

    The bath was wonderful, and the footbath while enjoying the view was especially relaxing. There was a great variety of food, and everything was fun and delicious. Above all, I really appreciated the free drinks! Thanks to the thoughtful staff, I was able to spend a very comfortable time.

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  • 4.00
    yume

    It is a wonderful Hotel.

    This was an Onsen trip with my 15-month-old grandchild. The Japanese-Western style Room with a beautiful view of Lake Ashi was clean and very comfortable. Although this Hotel has many international staff and guests, all the staff provided pleasant service. Breakfast and dinner were both buffet-style, with a wide variety of options, and we were especially surprised by the extensive dessert selection. Drinks were also included as part of the all-inclusive plan. Our Room was close to the restaurant and the large public bath, but since the building is quite large, some Rooms can be a fair walk away, so I recommend that elderly guests request a Room closer to these facilities.

  • 4.33
    mino1234

    An Accommodation with Stunning Views and Excellent Transportation Access

    A well-known Accommodation featured in TV commercials. A comfortable Hotel aimed at the “upper-middle” segment, supported by a highly efficient operating system. A few points of concern: 1) The Facility consists of three connected buildings, but guidance for moving between them is insufficient, so many guests get lost. 2) There is no guidance to the Room after check-in and no luggage assistance (it should be available at least upon request). 3) The open-air bath tub in the Room is far too small. It’s better than nothing, but it feels misleading. 4) Check-out is at 10:00. This is something I haven’t encountered much recently. 5) There is no café option (for a light bite), such as when arriving early.

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