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- Shinagawa Prince Hotel
- Shinagawa Prince Hotel รีวิว
รีวิวและความประทับใจจากผู้เข้าพักที่ Shinagawa Prince Hotel
- ห้องพักและสิ่งอำนวยความสะดวก3.59
- สิ่งอำนวยความสะดวก3.77
- การบริการลูกค้า3.95
- อาหาร4.04
- น้ำพุร้อน・อ่างอาบน้ำ3.44
- ความพึงพอใจ3.78
- 2.20イカリวันที่โพสต์: 2/11/2026
Beyond words
It had been a while since my last stay, and I hoped to spend my brief downtime during a business trip safely and comfortably. As I was traveling for work and looking after my health, I requested a quiet, nonsmoking room. Instead, from after 1 a.m. until around 5 a.m., I heard noise from the next room: conversations, phone sounds, coughing, and banging on the wall. The behavior was extremely unruly. It did not seem normal, and I was frightened. The three men sounded as though their drugs had worn off or they were in a delirious state. As a result, I could not sleep. Also, although my room and floor were supposed to be nonsmoking, the hallway smelled of cigarettes. There were definitely guests smoking. I understand some everyday noise and activity, but the sharp decline in guest behavior and the hotel's lack of consideration in assigning the neighboring room, despite my requests, make me never want to stay again. I have stayed here many times, trusting that this long-established hotel would be safe, so I am deeply disappointed. The lack of security cameras in the hallways and elevator lobbies also made me feel uneasy, especially these days.
- 2.00くにみさくらวันที่โพสต์: 27/10/2026
Business hotel
Although it was close to the station, the room was only about the size of a typical business hotel room, with a small luggage rack and no space even to open an umbrella. It was probably the worst stay I’ve booked through Ikyu. I regret not researching more carefully before choosing it. I only found out about the amenities at checkout. It would have helped if someone had told me about them earlier…
- 1.33Bon voyage!วันที่โพสต์: 25/10/2026
Back in Tokyo after a long time
The room was smaller than I expected. It was well cleaned and hygienic. As for amenities, I had to buy a hairbrush and contact the staff to have cotton swabs delivered. It was my fault for not reading the amenities list, but it was a little inconvenient.
- 2.00mari0701วันที่โพสต์: 24/10/2026
Toilet paper in the toilet bowl
It had been a while since my last stay. Although I live relatively nearby, I came hoping to relax for a change. However, finding unflushed toilet paper in the toilet was unsettling and immediately spoiled my mood. I wondered whether it had been left by the previous guest. I was so disgusted that I considered leaving right away, but I decided to go straight to bed rather than stay awake feeling upset, and left early the next morning. The room also felt dated and dark, and I left feeling thoroughly disappointed.
- 1.00osayu-sanวันที่โพสต์: 23/10/2026
Below the standard of a business hotel.
The front desk service was terrible. The only positive was the proximity to the station. The breakfast venue was far too crowded, and breakfast at the Chinese restaurant on the fourth floor was not worth the price.
- 3.40まき２まき２วันที่โพสต์: 22/10/2026
Excellent service
All the front desk staff were friendly and welcoming. The room lighting was a little dim, which made the room feel somewhat dated. Dim lighting may create a relaxing atmosphere, but brighter lighting is better for older guests. The toilet seemed a little loud when flushed. Automated check-in is handled separately at the front desks of the four hotels, but it would be more convenient to have it all in one place.
- 2.40通りすがりวันที่โพสต์: 20/10/2026
This was my first st...
This was my first stay here. The room felt unhygienic, with trash under the table. I stayed multiple nights, but supplies were not adequately replenished and amenities were not tidied up, which made me concerned about cleanliness. The location was good.
- 3.20taki-trh PNGวันที่โพสต์: 19/10/2026
Not bad at all.
With city hotel rates rising, I’ve recently started staying at Prince Hotels. Shinagawa is very close to the station and the rooms are reasonably spacious, so overall satisfaction for the price is high.
- 1.50osayu-sanวันที่โพสต์: 19/10/2026
The front desk service was terrible.
I stayed on a plan that included aquarium tickets, but I was extremely disappointed with the front desk response and overall service. First, when issuing the tickets before check-in, we were kept waiting due to staff not being properly informed. In the end, we were given tickets for only one room, which forced us to make an unnecessary return trip from the aquarium back to the hotel. The front desk staff were also overbearing and inconsiderate—for example, they prioritized someone cutting in line even though other guests were waiting. This made me very upset. In addition, our luggage was not delivered after we left it with them, and when we came back to retrieve it, we were told to “get back in line,” showing a complete lack of flexibility. Amenities consisted of only toothbrushes, and this was not clearly communicated in advance. Also, when I asked about breakfast, I was told it would be paid in cash at the venue; however, I later found on the official website that there is a discounted rate if you reserve by the day before. This was never mentioned, and I ended up paying the regular price. To avoid the crowded breakfast venue, a staff member recommended another floor’s Chinese restaurant or a venue in another tower (“recommended because both Japanese and Chinese options are plentiful”), so we went there—but in reality there were very few items with no replenishment; both the food and venue were dirty; and it did not feel like the staff had any motivation. It was simply unacceptable. With one issue after another and an experience that fell far short of expectations, this stay was exhausting from start to finish. I strongly hope your service will improve going forward.
- 2.50ゲストวันที่โพสต์: 11/10/2026
The restaurant staff...
The restaurant staff (front-of-house and kitchen) service was disappointing. Plates were cleared without a word, and the cutlery we were using was taken away while we were still serving ourselves. At breakfast, we found a piece of blue nitrile glove in the French toast; when we informed the kitchen staff, they looked at us as if it was strange.
- 5.00石垣島さんวันที่โพสต์: 6/10/2026
We had no issues during our stay.
- 3.50Lairaวันที่โพสต์: 2/10/2026
The view from the room was great.
We stayed to celebrate our daughter’s birthday. I mentioned this at the time of booking, but there was no special acknowledgment, and I was disappointed that I didn’t feel the perks or thoughtful touches I’ve experienced in past stays booked through Ikkyu.com. However, when I spoke to a staff member as they brought us wine glasses, they promptly delivered a beautifully arranged towel handkerchief and a card. I truly appreciate that consideration. The view from the room was excellent, and we were very satisfied. On the other hand, as a birthday celebration stay it left some regrets, and I don’t think we will stay again.
- 3.50junkohappyวันที่โพสต์: 1/10/2026
Convenient
Conveniently located near Shinagawa Station, with a convenience store nearby. We went to Hapuna for breakfast at 7:15 a.m., but were told there would be a 20–30 minute wait and that the Chinese restaurant on the 4th floor was also available. Since we were traveling with children, we had breakfast on the 4th floor instead. The rice porridge was very tasty and came with toppings, which was great, but I felt the children’s price for two (JPY 6,554 including tax) did not match the menu. For breakfast, I recommend using Hapuna if possible.
- 4.80moko&なつวันที่โพสต์: 29/9/2026
Enjoy to the fullest
I chose this place for my first trip alone with my eldest daughter now that she’s grown up, because we wanted to see the city night view. We checked in at night, and the view was just as we’d hoped—wonderful. The room was stylish and even had a sofa, so I’m glad we chose a high floor. Thank you very much.
- 2.00cana canaวันที่โพสต์: 26/9/2026
More than 30 minutes for check-in
Unbelievable, but I waited in line for over 30 minutes to check in. They took far too long with a Chinese family. The Room amenities included only a toothbrush. Did they forget to provide the rest? The only redeeming point is the good location.
- 4.00海さかなวันที่โพสต์: 24/9/2026
Convenient Hotel
This is a very convenient Hotel. It’s close to the station, and there are places to eat nearby that stay open late, so even if you get a little hungry, you’ll be fine. The Hotel staff were also very friendly, and it was a comfortable place to stay. One disappointing thing was that there was no facial cleanser or makeup remover.
- 3.80sagakuniวันที่โพสต์: 22/9/2026
I had a comfortable stay.
We would love to stay here again.
- 2.00Keityวันที่โพสต์: 21/9/2026
About Check-in
I was kept waiting for 40 minutes at check-in. This would never happen at other hotels. I will never stay here again.
- 4.00きんぐしゅん0108วันที่โพสต์: 20/9/2026
Satisfied
The amenities are limited, but I felt it is a good Hotel considering the price. I would like to stay again.
- 3.00軽井沢マツวันที่โพสต์: 20/9/2026
It’s okay.
The location is excellent, right in front of Shinagawa Station, but as it is an older Facility, you should not expect much comfort. The double Room we used this time had a spring mattress that squeaked loudly, so considering the cost performance, it was not very satisfying.
- 3.00ハモンドオルガンวันที่โพสต์: 18/9/2026
About the Room and Amenities
Although this was a Reservation for a non-smoking room, I may be mistaken, but I noticed a slight odor when I entered. Regarding amenities, I would have liked a hairbrush and shaving items.
- 1.40Be honestวันที่โพสต์: 16/9/2026
There is a mismatch between the price and the service.
I was surprised by how dated the room felt.
- 4.67はいいろねこวันที่โพสต์: 15/9/2026
Accommodation for Event Attendance
Right in front of Shinagawa Station (Takanawa Exit)\nJust a 2-minute walk to the Hotel after crossing the crosswalk.\nThe front desk is always pleasant.\nThis time I chose a Plan with breakfast.\nI hadn’t been there at 6:30 a.m. in a while,\nbut the staff worked efficiently,\nand it was great.\nRight after checkout,\ngoing to see a movie at the attached cinema\nis one of my favorite things to do\nthe day after staying here.\nThis time I attended an event, and it was easy to get to Chiba with no transfers.\nI had lunch inside Shinagawa Station\nand bought my favorite croissant.\nI used the Green Car;\nit wasn’t crowded and was comfortable.\nBefore, I used to go from Tokyo Station to Chiba,\nbut Shinagawa is convenient too.\nI’d like to stay again.\nThank you very much.
- 2.50佐藤ぺวันที่โพสต์: 14/9/2026
Disappointed
I was really looking forward to my first stay at Shinagawa Prince Hotel, but honestly, I was disappointed. The service felt bothersome, and most of the female staff gave me that impression. There were no amenities such as a razor, comb, or cotton swabs. I had to buy them at a convenience store. At breakfast, the items I wanted were sold out. I will not stay here again.
- 3.20しゃちのすけวันที่โพสต์: 13/9/2026
Perhaps due to the c...
Perhaps due to the continuous rain, the indoor floor felt damp, and it was uncomfortable even when wearing slippers. The amenities were also very minimal; compared with a Business Hotel, they were far less well equipped, so it felt poor value for money.
- 3.17旅好愛之助วันที่โพสต์: 3/9/2026
About Dinner at Shinagawa Daihanten
One of the three dishes—the squid and shrimp—was delicious, but the second and third dishes had flavors I had never experienced before.
- 4.00エルメス大好きวันที่โพสต์: 2/9/2026
A conveniently located Hotel near the station
This was my second stay this year. The first time I stayed on a lower floor, but this time I stayed for four nights on a higher floor with a great view. The price is very reasonable, which really helps. There’s a convenience store nearby that’s open 24 hours, and there’s also a restaurant in the Hotel that serves food until 5:00 a.m. There are many good places to eat near the Hotel as well. It’s convenient for getting anywhere, and I plan to stay here again in the future.
- 3.80ちゆ2วันที่โพสต์: 1/9/2026
Microwave
I checked online in advance and confirmed that a microwave was available, but I later found out that it was only in the North Tower and could not be used from rooms in the Main Tower, so please be aware. Since some guests may be staying for business on a Multiple Night Stay, I would appreciate it if you could consider installing microwaves.
- 4.33花気分วันที่โพสต์: 30/8/2026
Favorite Spot
A Hotel in the city center that still feels calm and reassuring—almost like a little getaway. I live in Tokyo, but since I can’t always travel far, I’ve stayed here several times. It’s surprisingly busy with a lot of guests, but thanks to the staff’s quick and courteous service everywhere, even long lines never felt stressful. The Room and the Hotel were thoroughly cleaned down to the smallest details, and I was able to spend a very comfortable time. Perhaps because it’s an older building, the bathroom shelf was high and it was hard to reach the top towels, and the toilet flush sound was quite loud—so that surprised me a bit. Still, it was very pleasant and refreshing. Thank you. Clean, reassuring, and relaxing. This is a Hotel I’d like to stay at again and again.
- 3.80nao_sakuraวันที่โพสต์: 28/8/2026
It was a smoking room.
When I searched for a place on short notice that evening, I was surprised to find the Shinagawa Prince Hotel at a good price, so I made a Reservation. With the “hotel’s choice” option, you may be assigned a smoking Room. I couldn’t sleep well. However, since my Room was on the 37th floor facing the ocean, the view was excellent and I was able to see a stunning sunrise. I hope the entire Hotel becomes non-smoking soon.
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