Ulasan & Kesan Tamu Shinagawa Prince Hotel

(Tokyo/2 menit berjalan kaki dari Stasiun Shinagawa (Pintu Keluar Takanawa)) [Total 2371 Kamar]
Skor Keseluruhan
3.73
(604)
  • Kamar & Fasilitas
    3.58
  • Fasilitas
    3.77
  • Layanan Pelanggan
    3.96
  • Makanan
    4.03
  • Mata air panas・Pemandian
    3.43
  • Kepuasan
    3.79
  • 2.50
    佐藤ぺ

    Disappointed

    I was really looking forward to my first stay at Shinagawa Prince Hotel, but honestly, I was disappointed. The service felt bothersome, and most of the female staff gave me that impression. There were no amenities such as a razor, comb, or cotton swabs. I had to buy them at a convenience store. At breakfast, the items I wanted were sold out. I will not stay here again.

  • 3.20
    しゃちのすけ

    Perhaps due to the c...

    Perhaps due to the continuous rain, the indoor floor felt damp, and it was uncomfortable even when wearing slippers. The amenities were also very minimal; compared with a Business Hotel, they were far less well equipped, so it felt poor value for money.

  • 3.17
    旅好愛之助

    About Dinner at Shinagawa Daihanten

    One of the three dishes—the squid and shrimp—was delicious, but the second and third dishes had flavors I had never experienced before.

  • 4.00
    エルメス大好き

    A conveniently located Hotel near the station

    This was my second stay this year. The first time I stayed on a lower floor, but this time I stayed for four nights on a higher floor with a great view. The price is very reasonable, which really helps. There’s a convenience store nearby that’s open 24 hours, and there’s also a restaurant in the Hotel that serves food until 5:00 a.m. There are many good places to eat near the Hotel as well. It’s convenient for getting anywhere, and I plan to stay here again in the future.

  • 3.80
    ちゆ2

    Microwave

    I checked online in advance and confirmed that a microwave was available, but I later found out that it was only in the North Tower and could not be used from rooms in the Main Tower, so please be aware. Since some guests may be staying for business on a Multiple Night Stay, I would appreciate it if you could consider installing microwaves.

  • 4.33
    花気分

    Favorite Spot

    A Hotel in the city center that still feels calm and reassuring—almost like a little getaway. I live in Tokyo, but since I can’t always travel far, I’ve stayed here several times. It’s surprisingly busy with a lot of guests, but thanks to the staff’s quick and courteous service everywhere, even long lines never felt stressful. The Room and the Hotel were thoroughly cleaned down to the smallest details, and I was able to spend a very comfortable time. Perhaps because it’s an older building, the bathroom shelf was high and it was hard to reach the top towels, and the toilet flush sound was quite loud—so that surprised me a bit. Still, it was very pleasant and refreshing. Thank you. Clean, reassuring, and relaxing. This is a Hotel I’d like to stay at again and again.

  • 3.80
    nao_sakura

    It was a smoking room.

    When I searched for a place on short notice that evening, I was surprised to find the Shinagawa Prince Hotel at a good price, so I made a Reservation. With the “hotel’s choice” option, you may be assigned a smoking Room. I couldn’t sleep well. However, since my Room was on the 37th floor facing the ocean, the view was excellent and I was able to see a stunning sunrise. I hope the entire Hotel becomes non-smoking soon.

  • 3.33
    ゲスト

    Revisit

    I think it used to be an older building. This time, I stayed on the 37th floor of the main tower. Maybe it was just my imagination, but the construction felt solid. It had the feel of a good, classic Hotel. There was no Onsen, so I didn’t rate that. Breakfast was also good. Thank you.

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  • 4.20
    shikoh

    The service was attentive and excellent.

    I stayed here with my mother in her 80s and my elementary school-aged child. On the day of our stay, I asked at reception if we could borrow a non-slip mat for the bathtub for my mother. A staff member delivered it to our Room, and they also prepared a tall caregiving bath chair for use in the tub and set it up in the bathroom. Thanks to their help, my mother was able to stay comfortably. Thank you very much.

  • 2.50
    Garuda

    Great location

    Amenities on the lower floors are limited to toothbrushes only. Please be sure to check the notes at the time of Reservation. With convenient access to Haneda Airport and the Shinkansen, it’s handy for business trips—but this also makes it popular with inbound travelers. The atmosphere reflects that, with about 90% of guests from overseas. This is a Business Hotel. After 8:00, there can be very long lines at the breakfast venue.

  • 3.50
    しょうちゃ

    It was my first stay...

    It was my first stay in 25 years. With such convenient access, it still feels like many guests are staying here as always. It’s also easy to reach from the airport, so there really are a lot of international tourists. There was quite a line at check-in and I waited a long time, but that couldn’t be helped given the timing. I had planned to enjoy the night pool, but I gave up due to record-breaking heavy rain starting in the evening. Next time, I’d definitely like to fully enjoy it. With the heavy rain, an earthquake, and Yamanote Line service suspensions all happening at once, it became a small memorable experience for me. Thank you very much.

  • 3.33
    名無しの権兵衛その1

    It used to be a Hotel I admired, but...

    I stayed here a few times as a child, and this was my first visit since becoming a working adult. Back then it felt like an amazing Hotel standing proudly in Shinagawa, but seeing it through adult eyes, the rough edges in the service stood out and took away much of the enjoyment. With staff reductions due to declining birthrates and the Hotel industry’s decreasing popularity, plus the increase in international tourists, the staff may be stretched thin—but there were quite a few moments where I questioned whether this level of service is acceptable for Shinagawa Prince Hotel. The front desk service in particular was poor. I understand that self check-in is part of today’s trend, but if so, the UI and guidance should be more user-friendly and attentive. Honestly, I felt it would be easier to accept if all customer service were handled by robots. For dining we used Hapuna, which was still delicious as always. There was already a long line from around 7:30 p.m., but turnover was surprisingly fast and we were seated in about 15 minutes. The room was clean as well. However, the coin laundry is unchanged—especially the dryers, which tend to leave clothes damp even after use.

  • 4.00
    Smile001

    The Hotel staff are helpful, but the meals are not worth expecting much from.

    Thank you for accommodating all of our requests in the special notes section for our stay—we really appreciated it! On the other hand, the famous buffet breakfast we were looking forward to was more ordinary than expected, and there wasn’t anything that really stood out. The price for toddlers and children isn’t cheap either, but since they only ate rice balls, miso soup, and fruit, it didn’t feel like good value for money.

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  • 1.60
    旅す

    I made a Reservation...

    I made a Reservation because it’s well-known and I wanted to stay at least once. It was disappointing that the bathroom was a unit bath. When I pulled the drain plug to refill with fresh water, it was clogged and took a long time to drain. The sink was the same—also clogged. There didn’t seem to be an exhaust fan in the unit bath, so when I tried to wash in the tub area, water ran down the shower curtain and soaked the floor, creating a big mess. There were also very few outlets; there wasn’t one by the bed for charging my phone, only behind the desk and TV and near the entrance, which was inconvenient. I was also disappointed that there were no amenities.

  • 5.00
    つちやたかお

    A Luxurious and Happy Trip for an Elderly Couple

    After the Obon holidays, my spouse and I stayed at this Prince Hotel to relax. 　As always, we enjoyed watching Tokyo Tower in the distance, along with the Shinkansen and the Keikyu Line, and felt like kids again. 　What impressed us most was dinner at the Chinese restaurant—wonderful dishes that made the most of fresh ingredients, beautifully presented, with excellent flavor and generous portions. 　We enjoyed it at a leisurely pace with draft beer. 　We were also worried about breakfast crowds, but we were seated smoothly and fully enjoyed the lavish buffet. 　Good food makes you happy. 　Thank you very much. We will be back again.

  • 4.00
    moana0601

    Great location.

    Right in front of Shinagawa Station—very convenient. The parking is also easy to use. It’s a large Hotel with many Rooms, so it’s easy to secure a Reservation. Even at the last minute, Reservations are relatively easy to make, and I think it offers great value for money. I also like the lively atmosphere in the lobby with guests coming and going.

  • 3.33
    ちょこたま

    About the Coin Laundry

    Thank you for your hospitality. We enjoyed our Multiple Night Stay and the variety of breakfast options. It was also great that there were many coin laundry machines, but there were no chairs while waiting, and with so many people waiting it was tough to stand the whole time. We would appreciate it if you could provide a waiting area or lounge.

  • 3.00
    jdehaooooo

    There was a strong smell of cigarette smoke.

    While you can enjoy a beautiful view of Tokyo Tower from the Room, the Room in the tower across faces it directly, so you can see each other clearly and cannot open the curtains. The Room is old but well cleaned; however, unfortunately the strong cigarette smell cancels out any sense of cleanliness. Although it was crowded during the holiday period, there was not much noise and I was able to sleep well.

  • 2.67
    大草原のママ

    Great location.

    It’s about a 3-minute walk from Shinagawa Station, so it’s convenient to leave your luggage and head out. The view from the window is also fun—you can watch the Shinkansen and other trains. You can also take a free shuttle bus to the nearby Prince Hotel and visit its lovely garden.

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  • 3.20
    タカパラ

    Thanks to the self c...

    Thanks to the self check-in system, we were able to check in at 2:00 PM. The station was nearby, and there were plenty of places to eat, which was very convenient.

  • 4.80
    つばまる

    Lovely atmosphere.

    There is also an underground parking lot with plenty of spaces, so I felt comfortable coming by car. It is close to shopping facilities and the station, making it convenient when going out from the Hotel. The atmosphere inside the Hotel was pleasant, and the staff were courteous and helpful at the front desk. Since it was a weekday, I was able to stay at a reasonable price.

  • 3.17
    S！

    Great access!

    Conveniently located near Shinagawa Station, with a bowling alley nearby, an aquarium, convenience stores, and a department-store-level variety of shops—it's a very fun area! However, perhaps because it’s such a massive Hotel, the crowds can be tiring. The breakfast buffet can also have very long lines depending on the time! Baggage storage may also involve waiting in line, so please allow extra time, and a QR code is required. We recommend staying with an understanding of each feature and characteristic.

  • 2.50
    ムダ子

    Disappointing Dinner

    Used an Accommodation Plan that included a Chinese dinner. Generally, when a plan includes dinner, you would expect the meal to end with a staple (such as steamed white rice and pickles if the budget is limited). However, this plan offered only an appetizer and three stir-fried dishes. It is questionable to call this “dinner included.” With this content, it feels more like a set for drinks. Unless you have a small appetite or mainly drink alcohol, you will likely need to order additional food after the stir-fried dishes are served. If it is marketed as “dinner included,” designing the course in a way that encourages guests to spend even more feels unfair. I believe it would be more reasonable to reduce the stir-fried dishes to two and include soup, rice, and dessert as part of the set.

  • 4.60
    神戸っ子

    Convenient for Tokyo sightseeing with easy access via the Shinkansen.

    You can reach the Hotel easily without getting lost after getting off the Shinkansen. Once you learn the route, it takes about 5 minutes on foot, which made it very convenient for sightseeing in Tokyo. On the first day we arrived around noon, and we were able to spend time at an aquarium and a movie theater, making good use of our time. Although it is a very large Hotel, the only wait was for luggage storage; check-in and check-out were smooth with self-service kiosks, and the elevators are roughly divided by floor ranges so they were not crowded. It was convenient for getting to Yokohama, Toranomon, Roppongi, Shibuya, and Shin-Okubo as well, and we had a great trip.

  • 4.00
    KENT2604

    It’s wonderful.

    I stayed at Shinagawa Prince Hotel. The Room was spacious and clean. It was a wonderful Hotel that I definitely want to visit again. It did feel a bit old, but it was clean and relaxing, which has its own charm. Thank you very much.

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  • 4.00
    Venus8008

    I stay here about on...

    I stay here about once a month for business trips, and I really appreciate the convenient location and the delicious breakfast. Sometimes I’d like to take my time and enjoy a relaxing Hotel stay. I’ll be back again in September, and I look forward to staying with you.

  • 1.50
    モリモリケン

    Better than expected

    The Room was small, which was disappointing. The level of service was not as high as I had expected.

  • 2.40
    Yoshiyoshi1026

    The Facility is aging.

    This was my first time staying in the Main Tower.\nI was surprised at how old the Facility felt overall. I have stayed at the N Tower several times in the past, and once each at Grand Prince Hotel Takanawa and Shin Takanawa. Compared with those, my satisfaction with the Main Tower was quite low.\nI don’t think I will stay in the Main Tower again. You really don’t know until you actually stay there.

  • 2.00
    korokoro-n

    I made a Reservation...

    I made a Reservation for two Rooms with Online Credit Card Payment. On the day, I was instructed to check in using the terminal and went to it. However, it seemed that the terminal only allows check-in procedures one Room at a time, so I informed the front desk that I could not complete the procedure for the second Room. They replied quickly, “It’s because the guest name for the second Room hasn’t been registered. I’ll register it now, so please tell me your name.” Even when I asked them to handle the check-in for the other Room on the spot, they curtly told me to use the terminal. Although no one was waiting behind me, their attitude left me feeling dissatisfied. To my understanding, IKYU did not have a field to register guest names separately for each of the two Rooms. Also at this Hotel, I saw inbound guests sitting in the hallway and making long phone calls, among other things... (I don’t think this is necessarily an issue on the Hotel’s side.) Overall, if you are using it just to sleep like this time, it may be convenient since access is good.

  • 3.67
    *\ovo/*

    This time I stayed i...

    This time I stayed in the annex. The room was on the small side, and the Facility felt a bit dated. I chose a plan without breakfast, but it included a JPY 2,000 dining voucher that can be used at affiliated outlets. Before checkout, I used the voucher to buy bread; unfortunately, the selection and available quantities were somewhat limited. The staff were all very kind and professional. The hotel is very close to the station with an excellent location. It is connected to a department store, making shopping very convenient. This time I also used the hotel’s parcel receiving service—definitely a plus for travelers who shop online!

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