The Yokohama Bay Hotel Tokyu 투숙객 리뷰 및 후기 - 4페이지

(가나가와현/요코하마・미나토미라이) [전체 480개 객실]
종합 점수
4.55
훌륭하다 (667)
  • 객실 및 어메니티
    4.58
  • 시설・설비
    4.57
  • 접객・서비스
    4.62
  • 식사
    4.48
  • 온천・목욕
    4.42
  • 만족도
    4.59
  • 4.83
    ペンギンペンペン子

    Some areas show thei...

    Some areas show their age, but the cleaning was thorough and I felt comfortable staying here. Amenities have shifted toward eco-friendly options, and all skincare items were in shared bottles, which I felt a bit uneasy about, so I used the ones I brought. I chose the breakfast plan on purpose and enjoyed the Maison Kayser bread. One disappointing point: staff frequently asked to clear plates at the buffet, which disrupted a relaxed breakfast atmosphere. While I was away getting more food for my final round, my partially used butter and all cutlery were cleared without notice. I was very surprised and had to go get new cutlery again. I fully understand the need to tidy up, but at a nicer Hotel breakfast I would like to enjoy it at a leisurely pace. It also felt inefficient from an eco perspective, as I had to open a new butter portion.

  • 5.00
    紅子さん

    I enjoyed a concert at Kannai Hall.

    I’ve stayed at this Hotel several times. The view from the large windows is breathtaking—wonderful! You never get tired of the bay view, and by chance I even watched a Mitsui Ocean cruise ship depart from the window. We had dinner via in-room dining and were very satisfied. Breakfast was, of course, good too, but one small disappointment: unlike the bread at dinner, it was rather firm.

  • 4.67
    マイクラ555

    We had a great time.

    The lounge had a great view, and the staff were kind, so I felt very comfortable. The pool was also clean, and I had a wonderful time. Thank you very much. After returning home, I realized I had left something behind and contacted the Hotel. It was arranged that I would come back on another day to pick it up. I fully understand that this caused inconvenience to the Hotel staff, and I am truly sorry. However, when I arrived by car and explained the situation to the attendant in the Hotel parking area, they said they would check. While looking at their computer, they told me things like there was only a record of my stay and there was no note about any lost item, which made me feel as though they were suspicious of me—this was disappointing. After being asked various questions and having them contact several places, I was ultimately able to receive my item at the front desk. However, the attendant repeatedly said things like “Normally there should be an entry in the system (about lost items), but there wasn’t.” I understand this person was not at fault, but it made me feel that communication among staff was not well coordinated. Even though I had contacted you in advance, I could not pick it up smoothly, which left me disappointed.

  • 4.60
    Keikei4510

    The night view is spectacular.

    I really love this place. The Ferris wheel illumination is beautiful, and when staying in Minato Mirai, this is my go-to. I have a request: This time, I couldn’t get the bathtub shower diverter to work properly. Also, the light by the sofa was out. Could you please check and take care of these maintenance items? Other than that, everything was comfortable. Thank you very much.

  • 4.83
    @ジョーダン@

    This was my first st...

    This was my first stay, and I was pleasantly surprised that we could step out onto the balcony even on a high floor—definitely a big plus. The season was perfect, so having a beer on the balcony was amazing. (One thing I noticed: because the gaps in the balcony railing are wide, I worried that a phone or drink might fall through.) I’d also like to thank the staff in the Hotel lobby. Thank you for the clear directions and for helping with our restaurant Reservation. Thank you as well for the birthday gift for my partner. When I visit Yokohama again, I will definitely stay here again. It was a truly memorable trip.

  • 4.83
    tomo0413

    My Favorite Hotel

    This is my mother’s favorite Hotel, and we always choose it when sightseeing around Yokohama together. The Room is always spotless and spacious, the view from the balcony is wonderful, and the staff’s hospitality is excellent—every stay leaves us completely satisfied. One of our highlights is also being able to enjoy Maison Kayser bread at breakfast. This time we made a Reservation for a great-value Room during a sale, but they kindly upgraded us on the day, so we were able to enjoy a beautiful night view from the Room. Thank you very much. We would love to stay again soon!

  • 3.17
    スナックたろう

    Breakfast time

    Despite the large number of staff, I was disappointed by the lack of adequate service and consideration. As we were traveling with a small child, I had hoped for more understanding. Unfortunately, it was disappointing. Also, before we even started our meal, having the bill placed down in a way that felt like we were being asked to pay immediately did not feel pleasant (although my family did not notice). Otherwise, we were satisfied. Thank you very much.

  • 5.00
    p-kohiro

    Girls’ night for five

    We used this for a girls’ get-together with five people. They kindly arranged it so we could move between the Rooms by connecting the middle area. The Ferris wheel was sparkling, everyone loved it, and we had a wonderful time.

  • 4.60
    みみとっと

    Thank you for your support.

    I had to stay in Yokohama on short notice and was able to book a great-value Plan on IKYU the day before. On the day, I was shown to the Room as booked, but I wondered why there were only two beds for a Reservation for three people. When I asked the staff member who helped carry my luggage, I was told that an extra bed would cost an additional fee. Since I had already paid in advance for three adults, it would have been difficult with just two single beds, so I asked the front desk if they could provide additional amenities such as towels. They kindly accommodated my request and responded quickly by upgrading us to a Room with three beds—more than what the Plan included. I stayed here when the Hotel first opened and it was truly wonderful, so I was delighted to be able to stay again this time. I was impressed that their service and hospitality were just as excellent as before. If I have another opportunity, I would definitely like to stay again. Thank you very much for your help.

  • 5.00
    奈於みんず

    This was my third st...

    This was my third stay. Each time has been a relaxing trip of gratitude. I was able to take it easy with my mother on the Club Floor, and it’s a Hotel that makes me want to come back again. Thank you very much. My mother and I said, “Let’s come again.”

  • 5.00
    あいましゃ

    A delightful birthday-month gift

    As a returning guest, I was truly touched to receive gerberas for my birthday month. Also, upon arrival, in addition to the welcome drink, I was even offered a smoothie, which I really appreciated as I was thirsty! The staff service is excellent, the lounge breakfast and cocktail-time food are delicious, and the Room is spacious with access to the balcony—simply perfect.

    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
  • 1.83
    accddefgくん

    As expected, Tokyu.

    I arrived at the Hotel front entrance around 12:30 a.m., but the entrance lights were off and I couldn’t tell where to go in. With guidance from the driver, I finally found the entrance; the lights then came on, but prioritizing energy saving at the expense of guest safety feels like a typical bureaucratic mindset of a Tokyu Group company. Despite its Yokohama location, the pricing is not exactly cheap, yet there are too few elevators without considering how many guests are checking out—perhaps fitting for the average level of its guests. I stayed twice in one week for the first time in about 11 years, but it seems nothing has improved since then. The odd toothbrush amenities also feel characteristically Tokyu-like.

  • 5.00
    みみもん

    The night view and the Room were both great.

    We stayed in a Yokohama Floor Bay View Room on a high floor, and the view was wonderful—we could see both the ocean and the Ferris wheel. The Room was spacious, and it was very convenient that the bathroom had a separate bathtub and shower booth. The shampoo, conditioner, and body soap smelled great, and we also appreciated having body cream. The makeup remover, cleansing products, and lotion also had a lovely fragrance.

  • 5.00
    夏香23

    A Home Away from Home in Minato Mirai

    Thank you as always. I have a favorite Room and reserve it whenever possible. The harbor view through the large arched window is wonderful—sea kayaks floating on the water in the morning sun, and the beautiful night scenery. It’s the best! The staff are always kind, so I can spend my stay peacefully. Since the windows in this Room do not open, a special air purifier is also provided. Even with heavy luggage, the limousine bus from Haneda is convenient, so I often use Minato Mirai as my base when I have errands in central Tokyo. I look forward to staying with you again.

    • Review Image
  • 5.00
    ゲスト

    Enjoy your Hotel stay.

    We thoroughly enjoyed our Park View stay on May 6 and 7, the final days of Golden Week. Although the weather was cloudy, we could see far into the distance, and the nighttime scenery—especially the Ferris wheel—was wonderful. On the 7th, we had some sunshine and enjoyed exploring the Red Brick Warehouse and Minato Mirai.

    • Review Image
    • Review Image
  • 3.83
    Kwhrafa

    Poor service at Restaurant Oshiman negatively affected our overall impression of the Hotel!

    We stayed for a Multiple Night Stay of 3 nights, and I would rate the Hotel’s hospitality, service, Facility, and amenities as 5 out of 5. I often stay at similar Hotels, but I was very satisfied with this one. The bathroom and washbasin area were spacious and very comfortable; however, the floor was slippery. My daughter, my grandchild, and I all had several close calls, and my grandchild actually fell multiple times. As for dining, the restaurant on the lobby floor has a wide variety of menu items and everything we tried was delicious. The Japanese cuisine in particular is highly recommended—the fish dishes were tender and felt higher quality than at other Hotels. However, our impression of the Hotel was ruined by the service at a Japanese restaurant called Taishiman that we visited on our final day (an older staff member wearing a mask). - When serving our meal, it seemed they could not place the dishes unless items on the table were moved. Normally you would expect something like “May I move these items?” but instead they said sharply, “I’m going to put it here!” as if telling us to hurry up and clear things away. The items on the table were tea cups and hand towels; it’s true that my grandchild also had some toys out while waiting for the food. Still, I don’t understand what caused such an attitude. It was extremely unpleasant and disappointing. - I assume they wanted us to enjoy freshly cooked rice; however, having to wait 20 minutes for it felt unreasonable. Since they lit it at the same time as serving everything else, I think they should reconsider when they start cooking it.

  • 5.00
    夜景まにあ

    We enjoyed the night view again this time.

    No matter when we visit, the night view from this Hotel is always wonderful. In April, we went to see the Conan illumination from the Ferris wheel, and this time we decided to watch the Conan movie in Yokohama. We watched it at World Porters right in front of us, then went to Tanakaya Soba and Chinatown. It was unusually crowded, but we had a great time.

    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
  • 4.83
    アルパカ子

    It was a wonderful Hotel.

    Thank you for taking care of us during the Golden Week holidays. Even though Yokohama was crowded, the club lounge was comfortable and we were able to relax and enjoy our time. We chose this Hotel because the Club Floor Reviews were good, and it did not disappoint.

  • 2.00
    accddefgくん

    Premium Room

    Given how small the Room is, I wonder if this price (about 1.9 times that of Imperial H for a similar size) is really reasonable. The extremely loud noise from the amusement park in front of Bay Tokyu until after 10 p.m. is also significant; I question whether guests should be informed in advance.

  • 2.67
    科学戦隊ガッチャマン

    Disappointed with the Club Floor services compared to expectations.

    Because of the Hotel’s long history and the age of the Room, housekeeping and maintenance were handled, but although it was a Club Floor room with three standard single beds, the bathroom facilities (toilet and shower) were inconvenient to use. Next time, I will consider a different Room. The breakfast buffet was split between two venues, and perhaps because it was not in the main venue, it felt like there were fewer items than at Haneda Tokyu Hotel. What concerned me most was that since I usually stay in foreign-affiliated rooms with butler service, I felt more training is needed. However, I can appreciate the typically Japanese dedication and hard work. The drinks in the refrigerator were free, but no one in my family can drink alcohol, so I called to request an exchange for soft drinks; however, I was told “It’s not possible due to policy.” The response from someone who seemed to be a butler raised questions—this is really an issue of how it is communicated.

  • 5.00
    yukarihime

    It was wonderful.

    This was my first stay, and I was extremely satisfied—I’d like to stay here again whenever I visit Yokohama in the future. This time, I chose my Accommodation with parking as the top priority because I drove from Aichi Prefecture with a folding mini-velo for bike travel, but I was pleasantly surprised that the location was even better than expected. The Room was spacious, and the night view from the window was wonderful—an outstanding first-class Hotel in every way.

  • 4.50
    sin@

    I enjoyed a relaxing staycation.

    I stayed to relax at the Hotel with no particular plans. I appreciated that cocktails were served in the lounge. When I stayed at The Okura Tokyo recently, there was no such service, so it left a strong impression. Overall it was very good, but breakfast on the second floor was a bit disappointing. Even though there were empty seats, I was seated next to a family with children. I have children myself, so I understand, but I think it makes both sides feel uneasy. As expected, they dropped a glass and it shattered completely. That lack of consideration was disappointing.

  • 4.17
    私の名前はなおなおです

    This alone is extremely disappointing.

    This was my first return visit since January. This time, our family of four stayed in two “Executive Twin Park View (Non-Smoking)” Rooms connected as connecting Rooms. The Room and the park-view scenery were as pleasant as always, and we had a very comfortable stay. Breakfast was also delicious as usual. However, unfortunately, the toilet had an ammonia smell (a typical restroom odor). It didn’t seem like an odor that developed in a short time; I believe it reflects the results of day-to-day cleaning. This alone can make guests feel extremely uncomfortable. Since I had never noticed this on previous stays, I was very disappointed. We tried using the deodorizer provided in the Room, but it wasn’t sufficient. I don’t think this is an issue limited to just this Room, so I hope you will address it. I would like to stay here again when I visit Yokohama next time, so thank you in advance.

  • 4.83
    ゲスト

    Our Staff’s Service

    Three women in our 50s stayed for one night and two days, and everything—from the Facility to the Room—was luxurious and wonderful. We had a very comfortable stay. The staff were extremely kind and attentive, which we truly appreciated. Breakfast was buffet-style, but it was delicious as if made with care, and nothing felt careless—it was genuinely excellent. Thank you very much. We would love to stay again if we have the opportunity.

  • 5.00
    jasmin416

    Wonderful every time you stay.

    This is my favorite Hotel. This was my first time using the bar. It was very comfortable, and I enjoyed delicious drinks. The Cosmo Clock was under repair, so I was happy to have the usual park view. It’s an icon of Minato Mirai. I will definitely stay here again.

  • 5.00
    まひろっく

    A place you’ll want to return to again and again.

    It’s always comfortable no matter when I visit. I come regularly to refresh and spend the whole day in the Room. The room service is delicious, too.

  • 4.40
    wmoon@

    Thank you for your support.

    I left my smartwatch in the room, and when I called after returning home, I was told it had been found. I asked for it to be sent back cash on delivery, and it arrived the next day. Thank you for the prompt response and for packing it carefully. As expected of Tokyu Hotel.

  • 4.33
    チョロチョロ助

    This was my first time making a Reservation, and it was great!

  • 4.67
    bママ

    We had a relaxing stay.

    Check-in was smooth, and the explanations were easy to understand. The triple Room with three beds was great. From the Room, we could enjoy a beautiful giant Ferris wheel at night and refreshing views of Yokohama in the morning, which made for a relaxing stay. Unusually for me, I chose a Japanese breakfast; they started cooking it after I sat down, and the freshly cooked rice was delicious. However, the portion was quite large and I couldn’t finish it, which felt wasteful.

    • Review Image
    • Review Image
  • 3.33
    一休だろう

    Balcony

    It’s a high-rise Hotel with a balcony, so you can let in fresh air… You can sit on the balcony chair, gaze at the view outside, and just relax. It was a special getaway while still being in Japan. From the Room we could see the Ferris wheel lights… and the cherry blossom-lined street below the balcony was very beautiful. The front desk staff were kind and courteous. Since we had a small grandchild with us, we had Japanese breakfast via room service. It was delicious. We also enjoyed the pool. The Hotel Facility itself feels a bit antique… but you can get there from Minatomirai Station without getting wet in the rain, and there are commercial facilities nearby so you won’t have trouble finding places to eat. Of course, inside the Hotel there’s plenty to choose from—Japanese, French, and Chinese cuisine. I’ve found a favorite Hotel in Yokohama.

리뷰 수와 점수는 IKYU.com과 Yahoo!トラベル에 게시된 리뷰의 합산 값입니다.
이 페이지는 IKYU.com에 게시된 리뷰만 표시합니다.