The Yokohama Bay Hotel Tokyu 투숙객 리뷰 및 후기 - 2페이지

(가나가와현/요코하마・미나토미라이) [전체 480개 객실]
종합 점수
4.54
훌륭하다 (658)
  • 객실 및 어메니티
    4.57
  • 시설・설비
    4.56
  • 접객・서비스
    4.62
  • 식사
    4.47
  • 온천・목욕
    4.41
  • 만족도
    4.59
  • 5.00
    TACYU

    A Highly Satisfying Hotel Vacation

    My daughter and I had a very satisfying stay. Everything served in the club lounge was delicious, and the breakfast omelet in particular was outstanding. We will definitely visit again. Thank you very much.

  • 4.80
    STJ54321

    The best time

    Thank you again for accommodating our requests—we had a wonderful stay. We spent a very comfortable time in the room, enjoying the best night view, and time flew by. We’re already looking forward to our next visit.

  • 4.60
    つつつのつ

    Consistently reliable hospitality

    I’ve stayed here many times. The Facility isn’t new, but the location is excellent. Depending on the Room, the view is also outstanding. One minor concern was that the staff at check-in can be hit or miss, to put it bluntly. This time, I couldn’t clearly understand the explanations or even some details about the Room, and it felt like a routine process, which was disappointing. Still, overall I was satisfied.

  • 5.00
    豆カナリア

    The ultimate oasis!

    This is the best Hotel, where we are always warmly welcomed. I stayed for one night with a friend, and they said they would definitely like to come again because of the service and comfort. There is always something new to be impressed by. Thank you very much.

  • 4.83
    りさねね

    We had a relaxing stay.

    It was so comfortable that I ended up staying in the Hotel and relaxing without going out. Thank you to the lounge staff for your thoughtful attention to detail. I understand it may be difficult to offer Japanese-style options at breakfast in the lounge, but I would be happy if there were mini rice balls available.

  • 2.50
    空飛ぶもも

    The quality of the staff has declined, and it has become a disappointing Hotel.

    This time, I’m leaving a low rating. From check-in, I immediately had an unpleasant impression. The staff member at the front desk seemed inexperienced and it took a long time (I thought it might be understandable if they were new). However, two women at the front desk were chatting (clearly not about work), which was very surprising. I had a Multiple Night Stay, but my Room was not cleaned. When I returned around 1:00 p.m., it hadn’t been cleaned (there was what looked like a cleaning cart nearby, so I assumed my Room would be next and went out again). Even when I came back at night, it still hadn’t been cleaned, and the “Make up” sign was still displayed. When I contacted the Hotel, I was told, “Please wait while we check.” Check what? Since the Room wasn’t cleaned, an apology should come first. After everything that happened, I ended up changing Rooms. Unfortunately, the new Room was surrounded by a group booking and it was very noisy. There wasn’t a single positive point. Has your Room-cleaning system changed? In the end, no one clearly explained what had changed. Do you not clean Rooms during a Multiple Night Stay? If this were an inexpensive Business Hotel I could understand, but at this price point that’s unacceptable—especially not even replacing towels.

  • 5.00
    家族の旅行には

    June was my fourth stay—five stars across the board.

    Even when it’s not a special occasion, it becomes a special memory. It reminds you that what matters most isn’t the location or the name, but the people. A truly wonderful Hotel. We also stay at various new Hotels in the Minato Mirai area one by one, but we still believe this Hotel is the best in Minato Mirai.

  • 1.00
    家族の旅行には

    Utterly disappointing.

    One star. I have never given a rating like this before. I am truly disappointed. I am not asking for anything special. To stay normally and peacefully— I believe that is the minimum role of a Hotel. Something similar happened recently, and I did not write a Review that day. After that, I continued to give full 5/5 ratings. However, in this short period of time, and the mistakes even after your response, I judge this to have no value at all. I have been using your services for 25 years, but I want every employee to thoroughly reflect on whether you can speak proudly about this mishandling to the previous generation of Hotel staff. And at the very end, even during automated checkout, one card would not scan, and I was treated coldly and told to go to the counter. I had my son do it so he could learn how to check out, but in the very end I ended up putting him through an unpleasant experience as well. If you don’t want us there, please say so. It turned into an unbearably awful birthday celebration for my son.

  • 3.83
    この子

    A Change of Scenery

    I was able to relax and take my time. The lounge is also spacious and comfortable.

  • 5.00
    ダンシングネズミ

    Two relaxing days in a laid-back space

    We stayed in the “Executive Twin Bay View” Room to celebrate my husband’s 60th birthday. Since it was the first day of a three-day weekend, there was a long line at check-in at 15:00. I think it would be better to have a system such as numbered tickets and calling guests when it is their turn, rather than having everyone stand in line. The Room and the view were outstanding. In-room dining was also relaxing and enjoyable. We also used the pool. We went during the daytime, and while there were a few families with small children, it wasn’t crowded. There was also complimentary ice cream service, which made for a very pleasant time. It was two wonderful days in a calm, relaxing atmosphere.

  • 4.33
    rotamama

    Great location.

    I thought this Hotel was an excellent choice for sightseeing in Minato Mirai. As the reviews said, every dish was delicious and there was a great variety of drinks. I missed the food service hours on the club floor and arrived late, so I only had drinks, but there were many kinds of cocktails and all of them were very good. For breakfast, the truffle-and-cheese omelet and the sliced roast beef were especially tasty. Since it was on the club floor, I could avoid the crowds and enjoy a relaxed meal while taking in the view from the window. The Room faced the city side, but I could still see Minato Mirai’s cityscape and even part of the sea, so the view from the window was better than expected. The guest room was clean and had a ReFa hair dryer, and there were high-quality amenities and drinks provided as well. Also, because it is directly connected to Queen’s Square, it was very convenient to go back and forth between shopping and the Hotel, and to take the Minato Mirai Line for sightseeing. This time I only used the club lounge, but next time I would definitely like to try one of this Hotel’s highly rated restaurants as well.

  • 5.00
    まひろっく

    Reliable Comfort

    You’ll feel comfortable no matter when you visit. Enjoying a glass of wine on the balcony while taking in the panoramic night view of Yokohama is truly special. We also appreciate the thoughtful layout with a separate bath, shower, and toilet. Thank you as well for helping celebrate my birthday.

  • 5.00
    牡丹の華

    The Room was clean, ...

    The Room was clean, and the view was wonderful! In many Hotels, the top bedding is often like a thin sheet, but here it was a fluffy comforter, so it was very comfortable to sleep. With both a shower room and a bathtub, I could relax in the bath and unwind after a long day. It is directly connected to the subway underground without going outside, making it easy to get around even in rain or heat, and I would like to stay here again next time.

  • 5.00
    家族の旅行には

    Direct access from the station is always a plus.

    Even in a torrential downpour like yesterday, it’s truly convenient and reassuring that you can reach your Room via the Minatomirai Line without going outside even once. Even when a typhoon is forecast, you can feel at ease on the day. A Hotel you can trust is the best!

  • 4.83
    まだまだ頑張る君

    Relax and unwind

    I enjoy hotel stays as a hobby. This time, I stayed at this Hotel for 3 nights and 4 days, and enjoyed the Minato Mirai night view from my Room. The Hotel was clean and had a calm atmosphere. I also used the Facility pool; since it wasn’t crowded, I could swim freely, which was great. The Room was clean, and the bathroom was stylish as well. There was also a DVD player, so I could watch DVDs I brought with me and relax at my own pace. I also appreciated the complimentary drinks in the Room. However, there is no coin laundry service—only paid laundry/cleaning—so for longer stays it may be a bit inconvenient. For that reason, I rated the Facility 4 stars. For meals: on Day 1 lunch, I had the Summer House club sandwich set; the chilled pumpkin soup was delicious. On Day 2 dinner, we had a recommended course menu at Taishimasa (Japanese cuisine). Everything—from the steak to the eel—looked beautiful and tasted wonderful. My husband also said the imo shochu was very good. On Day 3, we used in-room dining from Cafe Tosca. This was also a fish-and-meat course meal that arrived hot and tasted great. It would have been even better if soup had been included for a full-course feel. The Hotel is directly connected to Tokyu Plaza, which is very convenient. I was very satisfied and felt refreshed. Thank you very much.

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  • 5.00
    ミント2525

    A Relaxing Retreat

    I have stayed here many times. It is a soothing place where time passes quietly. The Room is clean and perfect. I will stay here again.

  • 4.67
    ワヤヤ

    Room

    Last time, I was very happy to have a view of the Ferris wheel. This time, I was grateful that I could check in early. However, it was my first time being guided to use the automated check-in, and having to enter information for my roommate as well (0?) was a bit of a hassle. Since we were assigned our Room early, it wasn’t facing the Ferris wheel, which was disappointing. Breakfast was delicious, and I thought the staff were excellent—working efficiently with attentive greetings, guidance, and hospitality.

  • 4.60
    小町22

    I stayed here for a ...

    I stayed here for a conference. The night view from my Room was truly stunning, and I was able to enjoy a luxurious time while taking in the Minato Mirai scenery. It was especially memorable to experience a different side of Yokohama compared to the daytime. The Accommodation was clean, and all the staff were kind, so I felt comfortable throughout my stay. The location was also excellent—convenient for getting to the conference venue and for exploring the surrounding area. I had a very comfortable stay, which helped ease some of the conference-related tension. I would definitely like to stay here again when visiting Yokohama.

  • 5.00
    リンゴ、白菜

    Highly satisfied!

    We loved everything—the spacious lobby, tea time there, the Room, the sink area, and the generously sized bath. Breakfast was delicious too. We were a bit confused at first (it felt different from what we expected when making our own Reservation), but it turned out to be truly wonderful. Check-out is at 11:00, so we could take our time and really enjoy our stay. We were very happy. The staff were kind as well. Since we’re older, we didn’t understand how to use the lovely bathtub at first and panicked a little, but once we figured it out, we could relax. Thanks to that, even the morning was great!

  • 5.00
    elika

    I had the best time to recharge in the Bay Area.

    Thank you very much for your kind hospitality during our stay. With my mother’s beloved Minato Mirai views and the warm smiles of your staff, it was truly a wonderful, hospitality-filled experience, and we would like to express our sincere gratitude once again. From this perfectly located spot overlooking Minato Mirai, the bay area scenery changes beautifully over time—no matter how many times we visit, it is a view we could admire forever. For a stay focused on relaxing inside the Hotel, time in the lounge is one of the highlights. At afternoon tea in the Club Lounge, there was an excellent variety including nine kinds of nuts, four kinds of macarons, cakes, and more; we especially enjoyed the pleasantly sweet salted caramel macaron and chai. During cocktail time, there was also a wide selection of mocktails, which allowed us to fully enjoy ourselves even though we are not fond of alcohol. At breakfast, the chef’s freshly made cheese omelet topped with sliced truffle and truffle oil was outstanding. The roast beef as well as Maison Kayser’s assorted Danish pastries were excellent, and there was also a great selection of salads and fruits—we were truly impressed by the high quality of breakfast overall. It was a lovely stay where we could feel your attention to detail throughout. We look forward to visiting again.

  • 4.20
    エビス西2丁目

    The nostalgic Tokyu Bay Hotel!

    I stayed here nearly 20 years ago and had a sea-side Room then, but this time I had a city-side Room. The Facility felt a bit dated, but it was well cleaned and I had a comfortable stay. All the staff were pleasant and kind. I sometimes enjoy staying at a Hotel in Minato Mirai on weekends to refresh, and this Room was more than spacious enough! One small disappointment was that the gap around the shower room door was tricky, and after using it the first time, the bathroom floor ended up soaked... I felt it would be a bit of a hassle to contact the front desk, so from the second time onward I used it carefully, but I still wondered how others manage it??? Other than that, I had an enjoyable time and it was a great weekend. Thank you again for taking care of me during this stay.

  • 4.50
    mikan2929

    Club Floor Access

    Due to bad weather, my plans changed and I arrived earlier than the check-in time. When I spoke to the staff, they kindly escorted me up to the 25th floor, which was a big help. I then enjoyed tea time in the lounge. The lounge was bright and had a calm atmosphere. Although I was traveling solo, the evening lounge was also comfortable, and the food served was very delicious. It was a bit on the salty side, but it may be just right if you enjoy it with alcohol. Another plus was that many guests were older, so it stayed quiet and relaxing. Among the nearby Hotels’ club lounges, this one became my favorite. Breakfast could be chosen between Cafe Tosca and the lounge, but I don’t like crowded breakfasts, so I chose the lounge instead. Thanks to that, I could take my time and enjoy a tasty meal. However, the machine-made iced coffee wasn’t good (it’s diluted with ice by design, so that may be unavoidable), so I went out for Blue Bottle Coffee. This time, it was my first time using this brand of amenities on the club floor, and they were excellent. As for the guest room—since it’s a historic building—the toilet/shower booth door makes a loud bang every time it closes. It’s not a big issue as long as you’re careful. One disappointment (and lesson learned) is that I had read in someone’s Review or blog that separate pajama sets were provided on the club floor, but in reality only a one-piece type was available; even when I asked at reception there were no alternatives. I should have confirmed with the Hotel beforehand (for me they’re pretty essential). Overall it was very good and I’d like to stay again. If you register as a member, you can still get 12:00 checkout even if you make your Reservation through channels other than official booking—this perk made me very happy.

  • 5.00
    ふくろうみちこ

    It seems they had a comfortable stay (my friends stayed there).

    Three non-smoking friends stayed on the Club Floor in a triple room. Check-in on the 25th floor seemed busy, but they were happy that the Club Lounge was fairly quiet during afternoon tea and breakfast. They went out to Chinatown for dinner, so it was a shame they couldn’t make use of cocktail time. The amenities were different from those provided on the standard floors, and there were special touches throughout that are unique to the Club Floor. Next time, we’d like to relax and enjoy it at a more leisurely pace.

  • 5.00
    ふくろうみちこ

    It was comfortable.

    We used it for a concert and an overnight get-together with friends from high school. The night view was beautiful, and with a balcony, the Room was spacious and comfortable. There was an ice machine right in front of our Room, which was convenient. There is also a convenience store downstairs (open until 11:00 PM), which was perfect for light snacks and drinks in the Room.

  • 5.00
    blueseawinds

    It was a wonderful Hotel.

    From the Room, we had a beautiful view of Nippon Maru, Cosmo Clock 21, Landmark Tower, and more, and the night view from the balcony was wonderful. The lounge also offered a wide variety of delicious drinks and food, and since it wasn’t too crowded, we were able to relax and enjoy it. The Room was spotless and comfortable. The staff’s attentiveness was excellent.

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  • 4.67
    なおうこ

    Satisfied.

    I stayed at the Bay Tokyu again after a long time, and it was very comfortable—I really enjoyed my time at the Hotel. Unfortunately, the view was disappointing because of a typhoon, but the Room was pleasant to stay in and the service was great, so I was satisfied. Above all, the location is excellent. I would definitely like to stay again.

  • 5.00
    ふっくん伊豆

    Yokohama Port Opening Fireworks! A Typhoon Is Approaching!

    I’m a returning guest. Last year, I watched the fireworks from the same type of Room. This year, it might have been canceled due to a typhoon, but it went ahead as scheduled—absolutely beautiful. The drone show after the fireworks was also wonderful. After that, we had dinner service in our Room; it was very delicious. We’ll be back again next year.

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  • 4.83
    Landsend

    Great value for money.

    The Bay Hotel Tokyu is conveniently located with easy access from Minatomirai Station, making it very convenient for getting around. As a full-service city Hotel, the Rooms are spacious and clean, the amenities are well stocked, and the breakfast is high quality—overall, it was an excellent value and a very satisfying stay.

  • 4.17
    冷製パスタ

    The breakfast is delicious.

    I stayed here because I wanted to visit a nearby Hotel with a great breakfast. Since it was a weekday, I was able to enjoy my meal at a relaxed pace, which was nice. There was a wide variety of options, and in particular, all of the Maison Kayser bread was delicious. However, the seating is quite close together and some aisles are narrow, so I would prefer to avoid staying on weekends or other busy times. It’s a Hotel I’d like to visit again by taking time off on a weekday.

  • 5.00
    一休み一郎

    The perfect Hotel for a special occasion!

    The view of the Ferris wheel from the balcony was stunning, making this Hotel perfect for celebrating a special anniversary. The staff were consistently courteous, and the team member who delivered a cake to our Room via room service kindly helped us take photos as well, which made it a truly wonderful memory. The omelet at breakfast was especially delicious, and we were very satisfied. Thanks to you, we were able to spend an unforgettable anniversary. If we have the opportunity again, we would love to stay here again.

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