The Yokohama Bay Hotel Tokyu 투숙객 리뷰 및 후기

(가나가와현/요코하마・미나토미라이) [전체 480개 객실]
종합 점수
4.55
훌륭하다 (676)
  • 객실 및 어메니티
    4.59
  • 시설・설비
    4.57
  • 접객・서비스
    4.61
  • 식사
    4.49
  • 온천・목욕
    4.43
  • 만족도
    4.58
1.00
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About in-room facilities (damaged tiles and refrigerator)

During my stay, I encountered the following issues: - Damaged tile: I stayed in a Room with a bathroom overlooking the night view, but the countertop tile in the shower booth connected to the bathtub was completely cracked and appeared to have been temporarily patched. Because it was visible along with the view and to prevent injury when barefoot, I covered it with a towel while using it. - Refrigerator power: Although I had a free drinks Plan, the refrigerator was not turned on, so nothing was chilled by the next morning. I pointed out the tile issue at checkout and later received a response by email. I am stating these facts here.

  • 객실 및 어메니티1
  • 시설・설비1
  • 접객・서비스1
  • 식사1
  • 온천・목욕1
  • 만족도1
  • 2026. 7. 24.~
  • 2명 1개
  • Yokohama Floor Ocean Twin (Bay View) [Non-Smoking]
  • 식사 불포함

시설에서의 답장

Thank you very much for staying at Yokohama Bay Hotel Tokyu. Although you chose us, we sincerely apologize for the significant inconvenience and discomfort caused by deficiencies in the Room facilities. We deeply regret that we provided your Room in a condition far below our Hotel quality standards, including damaged tiles in the bathroom with a night view and an issue with the refrigerator power supply. We take your feedback very seriously across our entire company and will strengthen our Room management system to prevent recurrence. Thank you again for taking the time to share your valuable comments despite your busy schedule. Housekeeping Manager

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