[Important] Beware of Suspicious Messages
Dear Guests
[Important] Beware of Suspicious Messages
Thank you very much for choosing our Accommodation.
We have been informed that unauthorized access has been detected in the Accommodation reservation management system “TEMAIRAZU,” which we use to manage Reservations.
In connection with this incident, there have been confirmed cases of suspicious emails, SMS messages, and other communications sent to guests who made a Reservation. These messages may impersonate requests such as Check Reservation or confirming a Reservation and attempt to prompt you to re-enter your credit card details or make additional payments.
If you receive any suspicious email or message, please take the following precautions:
- Do not open any URLs or links included in the message
- Do not enter your credit card information or personal information
- Do not reply to the message
- Do not make any payments or transfers
Please note that our Accommodation will never suddenly ask you via email, SMS, messaging apps, etc. to enter your credit card information or make urgent payments/transfers.
If you have any concerns about your Reservation details, or if you receive suspicious contact claiming to be from us, do not use the contact information or links provided in the message. Instead, please contact us using the official contact details listed on our official website, or reach out to the official support desk of the reservation site where you made your Reservation.
For further details regarding this matter, please refer to Temairazu Inc.’s official announcement below.
[Temairazu Inc. Official Announcement]
https://www.temairazu.co.jp/pdf/1206/news-update
We sincerely apologize for any concern and inconvenience this may cause. Thank you for your understanding and continued vigilance.

















