รีวิวและความประทับใจจากผู้เข้าพักที่ Tateshina Grand Hotel Takinoyu - 3หน้า

(จังหวัดนากาโน่/เมืองชิโนะ) [ทั้งหมด 160 ห้อง]
คะแนนรวม
4.18
(336)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.99
  • สิ่งอำนวยความสะดวก
    4.13
  • การบริการลูกค้า
    4.10
  • อาหาร
    4.23
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.52
  • ความพึงพอใจ
    4.10
  • 3.83
    soramame1818mama11

    Suitable for families with young children

    I am a returning guest since last summer. Last time, my room was located far from the main bath, so this time I stayed in the main building. The refrigerator is divided into a fridge and freezer, which is convenient for freezing many items during summer. The room has been renovated and is clean. The meals, which were a major reason for my repeat visit, were delicious again this time. Despite the cold weather, the parking staff and foreign staff members always greeted us warmly when passing by, leaving a very positive impression. However, many guests had children under 10 years old who ran around noisily in the buffet area and lobby. In our accommodation room as well, children next door screamed loudly while running around and banging on walls with their hands—making it far from relaxing or peaceful, which was disappointing. Another point of concern was regarding alcohol during meals; previously there were both all-you-can-drink options and à la carte menus available on each table. This time there was no menu at all on our table—only an all-you-can-drink notice in the venue itself. It seems some tables had menus while others did not; I only wanted a small amount of alcohol but found this situation slightly disappointing as well.

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  • 4.50
    隊長22

    Perfect for families with children

    We chose to stay here because it has a play area, which was perfect for our 2-year-old. The play area was excellent for families with children and we used it multiple times. Since our child wears diapers, we used the bathroom in the room. It wasn’t exceptionally clean, but it was sufficient for bathing with a child. A step stool in the sink area would have been helpful for kids. Each room had a diaper disposal bin, which was very convenient. Breakfast and dinner were buffet-style at the restaurant. While not extraordinarily delicious, there were plenty of options that children love, and our child was very satisfied. The curry, omelets, beef tendon stew, and roast beef were particularly tasty!

  • 4.67
    貴王子

    Repeat for the 3rd time

    This is my third stay. I heard that the accommodation was renovated a few years ago, but there didn’t seem to be any major changes to the rooms or facilities. However, I don’t think the open-air bath and garden bath were on a gender rotation system during my last visit, so being able to enjoy both this time was very satisfying. The buffet meals still have great variety as always, and I felt they tasted even better than before. I'm looking forward to visiting again!

  • 4.50
    Jun UUU

    Very satisfied. Would love to visit again.

    We stayed here during my wife's 70th birthday month as a way to show gratitude and enjoy a relaxing getaway. Although it was a rainy afternoon, the rain stopped by the time we arrived, and the reception staff provided excellent service, making for an exciting check-in experience. The Room was a new Western-style design, clean, and well-equipped. From the moment we entered, we were confident this stay would be enjoyable. The bath facilities included an open-air bath, indoor baths, and saunas—all complemented by the soothing sound of the nearby stream—allowing us to fully relax. Meals were served buffet-style with plenty of variety and delicious options that made it hard not to overeat! Although it was slightly early for cherry blossoms in this highland area, we loved the serene atmosphere of early spring. We are grateful to all Hotel staff who took care of us during our stay; this trip became a wonderful memory for both of us as a couple.

  • 3.83
    一芸

    Overall

    The accommodation seems to attract many group guests and families with children, making the facility noisy, which makes us hesitant to return. The buffet had a variety of dishes comparable to other accommodations, but there was a noticeable difference in quality. The dining area was crowded and noisy, leaving us feeling like we made the wrong choice of accommodation. The room's bath was the only highlight.

  • 4.67
    ひなひなひなちょ

    Great Value Family Trip

    Great value for money. Ideal for stays with small children. The price is so reasonable that it feels almost too good to be true. The open-air bath was pleasant with the soothing sound of the river and a perfectly comfortable temperature. For children still in diapers, there is a baby bath available, which is very considerate compared to accommodations that do not allow such children in the baths. Both dinner and breakfast were busy but well-organized, with no delays or shortages, making for an enjoyable and lively dining experience. The staff were efficient and friendly, ensuring a comfortable stay throughout the day. Thank you very much!

  • 1.50
    sukuratto

    Keep up the good work.

    Stayed as an accompanying guest. The room was cheap but of poor quality. Was it worth the 50,000 yen per night? There were many excellent staff members, but also many terrible ones that overshadowed them. The meals were the worst—kept waiting and felt like being fed scraps. The attitude of the kitchen staff was bad; overall, it was terrible. Perhaps the staff were overwhelmed and stressed due to being too busy.

  • 1.83
    sukuratto

    Fully booked.

    We believe that prioritizing profit at the expense of guest comfort is not beneficial for long-term management. For a family stay with 2 adults and 2 children, the cost was approximately 80,000 yen. The value for money felt extremely poor.

  • 2.17
    sukuratto

    What to say...

    If conducting OJT, it seems appropriate for a veteran to guide the newcomer. How is it acceptable for reception staff to be unable to answer questions about the facility, the premises, or meals? Paying around 80,000 yen for two people and then being made to wait during meals—what's that about? While there are many very kind and excellent staff members, hiring individuals who don't even know how to speak politely and putting them in customer service roles—is that really okay? The only word that comes to mind is "wasteful." Management should take customer service more seriously.

  • 4.83
    mino1234

    Perfect for families

    A large Hotel that incorporates the basics of a Ryokan. Equipped with nostalgic table tennis, arcade games, and a variety of large baths. The scenic river bath is truly impressive. The café on the lobby floor feels incomplete; perhaps moving the souvenir corner to the current café location and integrating café functions directly into the lobby would be better? Regarding Rooms, it would be reassuring to switch back to bottled water as it's unclear who or where the water was prepared. Please also ensure slippers are clearly marked as sanitized.

  • 4.00
    埼玉の天使

    We had a great time ...

    We had a great time as a family. The outdoor bath was amazing! It was nice to enjoy various types of baths. The Onsen and meals were good, but the staff's service could use some improvement. Keep up the effort in staff training!

  • 4.83
    MIURA

    Hotel by Lake Tateshina

    It was my first trip to Tateshina. The shuttle service took about 20 minutes to the hotel, and it is located in a very pleasant area. The facility is old but well-maintained. I stayed with two meals included, and the variety of dishes was amazing. I was completely satisfied, and the staff were excellent. I would love to stay again if I have the chance.

  • 4.83
    進取のDiamond Voyager

    An accommodation in Tateshina renowned for its superb open-air Onsen by a mountain stream

    Tateshina has many Onsen Accommodations, and I’ve stayed at various ones, but I felt this Accommodation is the best overall, starting with the open-air bath by the stream. The Onsen has as many as 21 baths, offering a wide range of ways to enjoy it. In particular, the new open-air bath by the stream overlooks the Takinoyu River below, and I was truly soothed by a luxurious time that blended refined elegance with nature. I stayed in a Sky Comfort Floor Western-style room (32 m²), and both the modern design and the view were wonderful. The buffet-style meals also offered a great variety and were delicious. The in-house Facilities are well equipped, including a lounge and a kids’ space. This time I used it for a business trip, but I think it’s also excellent for families—I found myself wishing I had come more when my children were younger.

  • 4.50
    sanako

    After skiing with my...

    After skiing with my daughters' families, we stayed for one night. I hadn't used buffets much before, but I was very satisfied with this buffet. Both dinner and breakfast had a wide variety, and all the dishes were very delicious. The desserts were also plentiful, and I was very satisfied. The Onsen had various types and was very nice. It was a Hotel that made me want to visit again.

  • 4.83
    いろちい

    The kids' park, Onsen, and meals were excellent.

    We stayed at the Property with the purpose of visiting the kids' park, as strongly requested by our two children. Although we were concerned about snowfall due to the season, there was little snow, and we were able to drive safely. We stayed in a Room on the Sky Comfort Floor. The Room was spacious, and the children were excitedly exploring it. The sofa was large enough for two adults to lie down comfortably. The kids' park was well-designed, with plenty of activities even for children who did not meet the height requirements. There were many spots where adults could sit and watch over the children, allowing us to relax. However, it was a bit disappointing that there was no staff intervention when some children were playing too enthusiastically, such as running in the wrong direction or staying in one spot without moving forward. That said, the materials used in the athletic area were not hard, so the risk of injury seemed low. The meals were excellent. The kids' corner offered a variety of child-friendly menu items, which made our children very happy. We were surprised to find that soft-serve ice cream was available both at night and in the morning for dessert. In the morning, the rice balls were delicious and came in a variety of flavors, with a convenient size that made them easy to enjoy. The Onsen, especially the open-air bath, was a big hit with the entire family. Although we got a bit lost on the way to the riverside open-air bath, it was nice to discover various enjoyable spots along the way. The staff's service was very prompt, and we appreciated how quickly they provided slippers and yukata jackets (hanten?) for the children. During meals, they also cleared the plates from the table as needed, which was very helpful. We had a wonderful time during our one-night, two-day stay as a family. We hope to stay again during the fishing season. Thank you very much!

  • 4.50
    播磨小路

    It was very good, but

    The meals and Onsen were very good, but the hot water in the Room's washroom didn't come out, which was a problem during the cold season.

  • 4.33
    たまがわこ

    Solo Winter Trip

    I have used Taki no Yu multiple times as a day-use onsen or for stays. However, this is my first time staying alone. The room is for one person, so it's just like a semi-double in a business hotel. The view outside the window was immediately of the valley, which was nice. I was satisfied as the quality of the bath and buffet hadn't changed. Next time I come alone, I'm considering whether to stay in a slightly more expensive room.

  • 5.00
    likechoco

    It was a very accommodating experience for those with children.

    I was very pleased with the attentive service, such as promptly responding when my child spilled a drink and bringing a replacement, and the staff's friendly interaction with my child. I would love to use this service again.

  • 3.33
    一休ポール

    The Room is old.

  • 4.67
    makana

    It was a comfortable stay.

    There were some slightly concerning reviews, but I had a good impression from other hotels by Mystays, so I decided to stay at Takinoyu this time. Upon arrival, the exterior indeed showed its age, but the interior was beautifully renovated. When we arrived, the check-in process was smooth. I was worried about the dinner time based on reviews, and since we arrived a bit late, I was a little disappointed that it started at 8 PM. However, the front desk staff kindly added, "There won't be anyone coming in after you, so I think you can enjoy your meal at a leisurely pace." Depending on how you take it, ideally, 7 PM would be perfect for me, but crowded buffets can be very stressful, so just that one comment changed my impression. In the meantime, we leisurely enjoyed the large public bath we were looking forward to. Although it wasn't a snowy landscape this time, the beautiful stream bath made me want to visit again in a different season. One thing, it would be even better if bath towels from the room could be provided in the bathroom. The meal was very delicious. Especially the teppanyaki beef and the accompanying wasabi were both very tasty! Our child, who loves fish, also enjoyed the fresh tuna and yellowtail sashimi. I was worried that the late hour might mean leftovers, but they generously served fresh items, allowing our family to enjoy a relaxed meal. The waiting time for breakfast was also properly explained during check-in, so when we went a little early around 7:30 AM, we were guided with only about a 5-minute wait, and there was no particular stress. (It may vary depending on the day, though.) During our stay, all the staff provided courteous service, and even the cleaning staff greeted us, making for a comfortable stay. If I have the opportunity, I would definitely like to stay again.

  • 5.00
    かざまさ

    This was my first ti...

    This was my first time using the service, and I was completely satisfied with the guest room, meals, Onsen, and customer service. I will definitely visit again. Thank you very much.

  • 4.00
    SL乗りたいな

    Snow-viewing bath

    I wanted my children and parents to enjoy a snow-viewing bath, so we stayed. The view from the bath was amazing. The hotel was spacious, and the distance to the bath was challenging for my father, who has difficulty walking, and my small children. The buffet was easy to eat due to its small size, but I would have liked a bit more volume.

  • 4.00
    SJSJJ

    12/15-17

    The staff's response was pleasant and flexible with a smile, making it a good stay for my wife and child! We stayed for two nights, and while both dinner and breakfast were buffets, I would have appreciated some variety in the menu. The Facility and the bath were kept clean, but I felt there was a sense of age.

  • 5.00
    水貴蘭

    Memorable Hotel

    50 years ago, when I was 15, I visited this Hotel, and I thought the quality might have declined due to my nostalgic filter, but it has been renovated, and there was a beautiful bath and a lovely Room. The front desk staff were all kind people. I hope to visit again in good health in the future.

  • 4.67
    ミソジュン

    Great value for money.

    Three generations, including my mother, daughter, and I, stayed for one night. A large, cute tree was decorated at the entrance, immediately enhancing the Christmas spirit. The staff's guidance was pleasant, and the room was well-cleaned, allowing us to relax. There were many families with small children, perhaps because of the well-equipped kids' room and game corner. The bathroom floor was designed to be non-slip, so my mother could bathe with peace of mind. The open-air bath was spacious, with a great view, and was very lovely. The meals were buffet-style, and everything from Japanese to Western and Chinese cuisine was delicious, leaving us very satisfied. Of course, there were many types of sweets, which was delightful for the ladies. A bit disappointing was the limited nearby parking, which was a bit far away, and the annex we stayed in had many stairs to navigate... Older guests might find it a bit challenging to move between the bath and dining areas. However, with such a good bath and delicious meals at this price, we had a very nice year-end party.

  • 4.67
    S4HARRIER

    The Onsen was good.

    I stayed in a riverfront terrace room with an open-air bath. The Onsen was good, but the meals were somewhat lacking. Not bad, but nothing particularly outstanding either. The service was good. I would like to visit again.

  • 2.50
    真

    Stays with meals included

    The age of the building bothered me, and I couldn't enjoy my stay. The parking lot is also far away, which is inconvenient. Even if it's cheap, I might not choose it again.

  • 3.33
    のりもりさん

    It is a large Hotel ...

    It is a large Hotel with many Rooms. The front desk at check-in was chaotic. The staff seemed busy and spoke quickly, so I understood with the help of my daughter who had already completed the process. For elderly guests like us, it is recommended to complete the procedure a little earlier. Both dinner and breakfast involved queues to enter the restaurant and to get food. The dishes were varied and tasted good, but it was a pity that there was little atmosphere for a relaxed meal. However, the Facility was spacious with various amenities such as baths and a children's playroom, and the large shop was enjoyable. I feel it is highly recommended for families with children. You can hear the sound of the stream flowing around the Facility everywhere, and you can also enjoy the beautiful autumn scenery with the leaves just starting to change color through the large windows.

  • 1.67
    旅行好きN

    Discrepancy between price and service

    I stayed in a high-priced room, but the price and service were disproportionate. The staff's attitude was also bad. I had to wait 30 minutes just to enter the breakfast buffet. The room was only slightly better than a business hotel. The open-air bath in the room was the only decent part, and there were no other good points. I will never go again.

  • 1.67
    THYE

    See the highly-rated reviews

    I stayed for one night with my elderly parents. I referred to reviews and room photos, but unfortunately, the stay did not bring much joy. Perhaps the expectations were too high... First, the guest room was a renovated Japanese-Western style room, but there were stains on the tatami and walls, which made us feel uncomfortable. My elderly father planned to use the room's bath, but it felt too old-fashioned, so we immediately reserved a private bath. Due to the nature of the area, I suppose it couldn't be helped, but there were fallen leaves on the balcony, and the window frames were pitch black with dirt. When we visited the private bath at the designated time, we were surprised to see a staff member filling it with water using a hose. We were told that the temperature was being lowered because it was too hot, but I wish everything had been prepared before our use. Also, the place where the hose was placed, the changing room, and what seemed to be a diatomaceous earth bath mat were blackened, making it unpleasant to step on barefoot, and it felt like the cleaning was not thorough. Additionally, dust had accumulated in the changing basket. The service was very good, with everyone being earnest and kind. We had a plan with a welcome drink and received coffee, but it was served in a paper cup outside the lounge, and the smell of the paper cup bothered me. I had high expectations for the meal based on the reviews, but unfortunately, there was nothing that suited my taste. However, the cooking staff were earnest and very kind, so I hope this feedback reaches the on-site staff. I thought my elderly parents would be pleased as they were looking forward to it, but I ended up feeling somewhat apologetic. As others have mentioned, there was no service of bottled water, and although there was water in a pot in the refrigerator, I was hesitant to use it. Also, there was only drip pack coffee, and no tea (tea bags). Honestly, for this price, I felt it was expensive and not worth the room, facilities, or meals.

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