รีวิวและความประทับใจจากผู้เข้าพักที่ Tateshina Grand Hotel Takinoyu

(จังหวัดนากาโน่/เมืองชิโนะ) [ทั้งหมด 160 ห้อง]
คะแนนรวม
4.16
(347)
  • ห้องพักและสิ่งอำนวยความสะดวก
    3.96
  • สิ่งอำนวยความสะดวก
    4.10
  • การบริการลูกค้า
    4.07
  • อาหาร
    4.21
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.52
  • ความพึงพอใจ
    4.07
3.17
minimaro48

There were both positive and negative aspects.

The stay was inspired by a TV feature, and I spent 1 night and 2 days here. My first impression of the accommodation is that it had both positive and negative aspects. Below is a summary: ● Positive Aspects - The temperature was cool (nearly 10 degrees lower compared to urban areas, making it comfortable). - The internet speed within the facility was fast, with no congestion at any time (upload and download speeds were both around 200–300 Mbps, ideal for working remotely). - All staff members I interacted with provided polite service. - Dinner offered a wide variety of dishes, creatively incorporating local vegetables into the menu. ● Negative Aspects - Guests in the bath area (a group of young people) were noisy in both male and female baths. Additionally, there was fear of being photographed as someone pointed their smartphone towards me in the female bath. → The hotel could address this by increasing patrols or other measures. I stayed for an hour but did not see any staff during that time. From my experience at other onsen ryokans, staff are usually seen at least once during an hour-long visit to the bath area. - The shampoo provided in the bath area was "the type often used in traditional ryokans." → Since DHC products were available in rooms, it would be nice if some DHC options could also be placed in the bath area. - The breakfast venue was extremely crowded; I had to wait nearly 20 minutes from check-in to being seated. → Although we were informed about potential crowding during check-in, this level of waiting time exceeded expectations... If such congestion is common practice here, measures should be taken by the hotel: - For example: Allow guests to reserve specific times for breakfast upon check-in (as done at other hotels where I've experienced reservations made every 30 minutes). - Expand seating capacity or limit menu items to reduce crowding. - Waiting nearly 20 minutes during precious morning hours is quite a drawback; many guests waiting nearby expressed frustration saying they "would never return." Additionally: It would be more convenient if towels were readily available at the bath area instead of requiring guests to bring them from their rooms. As a summer retreat destination, this place has great potential; however, unless these negative aspects are addressed effectively, one might consider staying elsewhere next time.

  • ห้องพักและสิ่งอำนวยความสะดวก4
  • สิ่งอำนวยความสะดวก3
  • การบริการลูกค้า4
  • อาหาร3
  • น้ำพุร้อน・อ่างอาบน้ำ2
  • ความพึงพอใจ3
  • 27/8/2025~
  • 2 คน 1 ห้อง
  • 【Non-Smoking】Standard Twin Room / 19㎡
  • รวมอาหารเช้าและเย็น

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for choosing Tateshina Grand Hotel Takinoyu. We are delighted that you selected our accommodation as a summer retreat and were able to spend your time comfortably. Additionally, we are truly grateful for your kind words regarding our staff's service. On the other hand, we deeply apologize for any discomfort caused during your stay. We regret to hear about the inconvenience caused by guests with poor manners in the large public bath and your concerns regarding photography. We take these matters seriously and will work on improving the environment so everyone can use it with peace of mind by reviewing patrol frequency and timing, as well as strengthening awareness through signage. Regarding your request about shampoo, thank you for sharing it with us; we will consider it when selecting amenities to ensure comfort in the large public bath area. As for breakfast venue congestion, many guests have pointed this out, and we are currently considering measures such as revising operating hours or introducing a time-slot system to avoid keeping guests waiting during their vacation mornings. Furthermore, thank you for sharing your thoughts on towel availability; this feedback will also be taken into account in future service improvements. We sincerely appreciate you taking the time to provide us with valuable feedback. Your comments will be carefully considered as we strive to enhance our facilities and services moving forward. If you have another opportunity to visit Tateshina in the future, we would be honored if you would consider staying with us again. All of our staff look forward to welcoming you back warmly. Tateshina Grand Hotel Takinoyu Accommodation Department

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