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- Tsubaki
- Tsubaki รีวิว
รีวิวและความประทับใจจากผู้เข้าพักที่ Tsubaki - 7หน้า
- ห้องพักและสิ่งอำนวยความสะดวก4.56
- สิ่งอำนวยความสะดวก4.43
- การบริการลูกค้า4.65
- อาหาร4.79
- น้ำพุร้อน・อ่างอาบน้ำ4.71
- ความพึงพอใจ4.67
- 4.17旅好きtomวันที่โพสต์: 24/3/2025
The Ultimate Hospitality
The Facility is slightly aged, but the hospitality is top-notch. Staff anticipate your needs, even regarding souvenirs and transportation, and offer assistance proactively. I felt very comfortable during my stay. The meals were exceptionally delicious. Highly recommended for those who enjoy traditional accommodations. I plan to visit again in a different season. Thank you for your kindness!
- 5.00にゃごおんวันที่โพสต์: 23/3/2025
It was a wonderful experience.
Perhaps due to the historic building or the tranquility of Oku-Yugawara, I was able to relax deeply. The accommodation is spacious and very quiet, and (partly because meals are served in-room) I hardly encountered other guests. The wonderful cuisine also seemed healthy for the body. The private bath attached to the room was excellent as well. Aside from a small step in the room, every detail was thoughtfully designed for comfort, giving an impression of a historic yet modern accommodation. It is one of the few accommodations I would love to visit again!
- 4.67くろしば10วันที่โพสต์: 21/3/2025
Staff and Others
The staff provided excellent service. The morning and evening rice cooked in a traditional pot was perfectly prepared without any burnt crust, which was truly impressive.
- 5.00おしゃべり猫วันที่โพสต์: 19/3/2025
A wonderful Ryokan i...
A wonderful Ryokan in Oku-Yugawara. We enjoyed a relaxing stay in a detached room with an open-air bath, delicious meals, and the warm hospitality of the staff. The hot spring water of Yugawara is gentle on the skin, and we absolutely love it. While the large public bath is excellent, soaking in the private open-air bath while listening to the murmuring river and watching trees swaying in the breeze was truly relaxing. Amenities include MIKIMOTO and L'Occitane products, along with everything else you might need during your stay. The meals are delicate, beautifully presented, seasonal, and incredibly delicious. Thanks to Ms. I's attentive service during our meal time, we felt at ease and were able to relax deeply from within. This is a highly recommended Ryokan that we would love to visit again someday! Thank you very much for such a wonderful experience!
- 5.00まことおじいวันที่โพสต์: 18/3/2025
An Elegant and Traditional Ryokan
We stayed here to celebrate my mother-in-law's 88th birthday. It was a trip with four elderly travelers in their 90s, 80s, 70s, and 60s, but every dish was delicious and we finished everything. We are also grateful for the special celebratory dish from the head chef. All the staff we met were pleasant and made our stay very comfortable. I had known about Tsubaki for a long time and always wanted to stay here once, and it truly lived up to my expectations as a wonderful accommodation. Thank you for providing us with a relaxing and peaceful time. We look forward to visiting again in another season!
- 4.67我が愛しのヨコハマวันที่โพสต์: 16/3/2025
Experience an extraordinary escape to another world.
I stayed at the dreamlike Ryokan Tsubaki. The enchanting scenery of Oku-Yugawara is truly picturesque. The meals were absolutely stunning, featuring exquisite ingredients carefully selected from the whole country, both visually appealing and deeply moving. The rice served at breakfast was so delicious that I finished every bite. However, as such a renowned Ryokan, there are a few points I would like to mention. Upon arrival, only one young man was there to greet us. While he greeted us in hesitant Japanese, it might have been better to be welcomed by women in traditional kimono attire instead. After dinner, I was surprised when the same attendant who had been cheerfully serving us came to prepare our futon bedding; perhaps this task could have been handled by the young man who greeted us earlier instead. When we checked out and were leaving, only one senior attendant waved goodbye to us. Overall, I felt that the quality of hospitality had noticeably declined during my stay. I heard during my visit that management has changed recently—perhaps this is reflecting those changes directly?
- 4.83TKGマイキーวันที่โพสต์: 13/3/2025
Quiet and Relaxing
Despite being a long-established ryokan, the large public bath was somehow available for private use, allowing for a relaxing stay. The service provided by Ms. Ishioka, the attendant, was excellent, and we enjoyed our meals comfortably. The room felt spacious beyond our needs. Although it wasn't possible this time, it made me want to visit again with my parents—an excellent accommodation overall.
- 2.50tfclarkวันที่โพสต์: 12/3/2025
Unfortunately,
I chose a traditional Ryokan expecting great meals, but unfortunately, the dishes lacked any sense of craftsmanship.
- 2.33ブラックペアン2วันที่โพสต์: 27/2/2025
The front desk service is terrible.
I made a reservation thinking it was a top-class ryokan, but the service was terrible. After arrival, they carried my luggage to the room, but there were unfamiliar belongings inside. It turned out they had mistakenly brought another guest's luggage to my room. I immediately contacted the front desk to have them retrieve it, but such mistakes should not happen even at a third-rate ryokan, let alone one charging high-end prices. Furthermore, I made purchases at the shop and was told I would receive them at checkout for some reason. At checkout, nothing was mentioned by the ryokan staff about this purchase from last night until I brought it up and received an "Eh?" response followed by "Please wait," after which I completed payment. While waiting for my purchased items, a male staff member asked if there was anything else needed; when I said I'd like to receive what I'd bought from the shop he explained "later." Checkout means leaving so what does "later" mean? Frustrated with this explanation over trivial items anyway decided against receiving them before departing from Ryokan altogether. An elderly Nakai-san chased after me managing somehow deliver those goods though still found their handling unacceptable. Naturally no send-off either. The food showed creativity yet private open-air bath felt like an afterthought on balcony possibly using circulation system instead of free-flowing water. Facility felt old lacking any sense of luxury; age and tradition are different things entirely. Air conditioning too hot regardless temperature adjustments while turning off left room cold instead Only saving grace being assigned Nakai-san who did well Response likely outsourced professional company ending simply thanking valuable feedback
- 5.00モンマルトル62วันที่โพสต์: 30/1/2025
Beautiful Skin Hot Spring
We visited the long-awaited Yugawara for our wedding anniversary. As it was a guesthouse, we were able to spend time leisurely on a special floor without encountering many people. The beautifying hot spring made our skin smooth, and we were healed by soaking in the open-air bath in the Room multiple times. Thanks to the pleasant service of the staff, we were able to enjoy a comfortable meal in the Room, making it a wonderful anniversary. We would definitely like to visit again during the plum blossom season.
- 3.83雄ジーวันที่โพสต์: 22/1/2025
The dinner we were l...
The dinner we were looking forward to was quite disappointing, possibly due to a shortage of staff, as it wasn't particularly crowded, yet everything was half-cold. The miso soup was lukewarm at best, and the rice seemed like it had been cooked a long time ago. The sashimi also lacked freshness. However, the breakfast was delicious and warm, which was a relief.
- 4.50椎山วันที่โพสต์: 21/1/2025
It was a long-established Ryokan with a calm atmosphere.
As a resident of Tokyo, I have always admired Yugawara as an onsen town favored by discerning adults for its convenient access and lack of overcrowding. I hope to find a "regular Stays" that suits me in Yugawara. Tsubaki is one of the luxurious Properties I admire, and I was able to stay there this time thanks to a great Plan I found. The hospitality and service were impeccable, and the clientele of overseas group travelers was pleasant, so there was no unpleasant experience. I also enjoyed the sake and Haagen-Dazs service in the lounge. The open-air bath in the Room and the large public bath were just the right temperature for a relaxing experience. Being located in Oku-Yugawara, the view from the Room's window was of a deep, lush green forest, providing the ultimate healing experience. I stayed in a separate Room called Saioubo, and it was a bit inconvenient to have to change footwear to use the toilet and washroom (it felt like I had to go down to the dirt floor each time), and there were many stairs inside the building, which might be tough if you're not confident in your legs (sweat). Nevertheless, overall satisfaction was very high, and I hope to have the opportunity to revisit while I'm still energetic (laugh). Thank you very much!
- 4.67anna1219วันที่โพสต์: 7/1/2025
The food was delicious, and I was able to enjoy a quiet time.
I visited during the quiet period in December. Unexpectedly, it was the season for autumn leaves, and the view of the mountains from the lounge was beautiful. I enjoyed both the open-air Onsen in the Room and the large public bath. The water was smooth with little odor, but it warmed my body to the core and allowed me to relax. The meals, both dinner and breakfast, were extremely delicious. I think the portions were slightly adjusted, but they were just enough to fill me up, and I was satisfied with the simple yet beautifully crafted menu that brought out the flavors of the ingredients. The rice was also delicious, and although I usually don't eat much rice, I ended up having seconds. I would like to visit again in a different season. Thank you very much.
- 5.00コリンドンวันที่โพสต์: 2/1/2025
A traditional Ryokan with excellent hospitality
We sincerely appreciate the many thoughtful gestures for our stay on this wedding anniversary. Thanks to you, we have created memorable memories of our 35th anniversary. This was our first time using the property, but it was a stay that made us want to visit again soon. Thank you very much.
- 4.33温泉好きkวันที่โพสต์: 2/1/2025
Since we are a famil...
Since we are a family of adults, we used this Ryokan for the first time to enjoy a quiet and relaxing stay in a room with an open-air bath and in-room dining. The interior was calm and clean, and the service gave the impression of a traditional Japanese Ryokan. I dislike modern service Ryokans, so choosing this one was the right decision. It was nice to be able to use the lounge with a good view. I think it would be nice if it could be used after bathing in the evening. The Onsen was not crowded, allowing for a relaxing soak. The private dressing table was also nice. It was convenient not to have to bring a bath towel from the room when using the large public bath. The meals were delicious, but the pairing of red wine and white wine was served in the wrong order. It seemed that the attendant made a mistake, possibly due to inexperience. Other than that, the attendant was pleasant, and I hope they gain more experience. I didn't ask about the amenity service, so I only noticed it just before leaving. If it had been mentioned at check-in, I might not have forgotten to receive it. It was unfortunate that the garden walking path was unusable due to last year's heavy rain. I would like to take a walk next time I visit. I have used various Onsen Ryokans, and overall, this one was very good, and I would definitely like to use it again.
- 3.00zook2024วันที่โพสต์: 29/12/2024
Disappointing
The cuisine at Tsubaki was highly praised, but it was completely disappointing. Breakfast was mediocre.
- 4.83ぴこままวันที่โพสต์: 28/12/2024
It was a wonderful Stays!
Since it is a spacious property, it couldn't be helped, but the walk from the room to the large public bath was long... I went with determination. The onsen was neither too hot nor too lukewarm, just right. The washbasin in the changing room was like a private room, so I could take care of myself without worrying about others. The amenities are well-stocked, so you can go empty-handed. There is a lounge in front of the large public bath, and from 15:00 to 18:00 in the evening, you can enjoy free alcohol, soft drinks, and Häagen-Dazs ice cream. There were bottled beer, tea, and water in the room's refrigerator, and we were told to feel free to help ourselves. One person in our group had allergies, and since we informed them in advance, they were able to accommodate us. There was a variety of dishes and volume, and we enjoyed delicious meals both in the morning and evening. If I had to say something... there was a humidifier integrated with an air purifier, but since it gets dry with the heating, it would have been nice if they could lend us a type of humidifier that can humidify properly. All the staff were pleasant, and we were able to spend our time comfortably. The price is a bit high, but I would like to use it again for special occasions.
- 3.83superman2000วันที่โพสต์: 24/12/2024
Unfortunately...
Upon arrival, we were guided to our Room by the staff, but upon entering, we were surprised to find other guests sitting in the tatami room. It turned out that the Room we were guided to was next door. During the explanation of the Facility in the original Room, the staff seemed unsure, saying things like, "Where is the bath again...?" It didn't seem professional at all, and the image of a luxury Ryokan quickly crumbled. Additionally, when I inquired about a pouch with camellia embroidery at the shop, the staff dismissed their own product by saying, "What would you use this for?" which made me lose interest in purchasing it. While the bath and meals were satisfactory, the first impression was too strong.
- 3.50ＭＦＹ９４５วันที่โพสต์: 24/12/2024
The bath was very nice.
The bath in the Room had the perfect water temperature, and with a step inside the bathtub, it was easy to adjust for a half-body bath, allowing for a long, relaxing soak. Moreover, the view from the hallway, Room, and bath was simply stunning, making it feel like bathing while gazing at a painting, which was fantastic. However, I felt that the quality of service at the reception and from the staff was lacking. There was a lack of consideration and a somewhat rushed response, which was a bit disappointing.
- 5.00mak1022วันที่โพสต์: 22/12/2024
Healing Stays
This was my first stay in 15 years. I fondly remembered how my daughter, who was only 2 years old at the time, enjoyed feeding the koi in the pond. Now that she is finally old enough to appreciate kaiseki cuisine, we made a reservation to celebrate our wedding anniversary. Returning to Tsubaki after so long, the elegant and special atmosphere from the entrance was just as I remembered, and I was excited to enter the property. The room was clean, and I was pleased to find amenities like face packs and nano steamers. Having two toilets was also a big plus! The lounge service had changed to a self-service system with a wider variety of alcohol compared to before, allowing us to relax without any hesitation. The meal was a meticulously prepared kaiseki cuisine, truly a feast for the eyes and palate. Everything was incredibly delicious. It had been a while since we stayed at a property with in-room dining, and I was reminded of its charm. The staff was friendly and explained the dishes well. Additionally, we were touched by the celebration of our wedding anniversary by the chef and the ryokan. The bath was soothing with soft water, and I felt completely refreshed. Overall, my return to Tsubaki after 15 years was a deeply relaxing and satisfying trip. Next year is our silver wedding anniversary, so I plan to reserve an upgraded room and visit again.
- 4.00長崎のカステラวันที่โพสต์: 22/12/2024
Stays with a charming atmosphere, enjoy meals in your room.
The maid who guided us to the Room was a trainee, so there were some careless parts, and the worst was that the key to the Room was for the neighboring Room, so it couldn't be locked... from the start. The woman who ran to deliver the key apologized profusely and disappeared immediately. It was somewhat unpleasant. I think it's unacceptable. The yuzu bath in the large public bath was nice. It was also the winter solstice, so I enjoyed it. The maid for dinner and breakfast was excellent in conversation, manners, and kimono, making the meal enjoyable. The bath was generally lukewarm. The bath in the Room was changed to a hotter temperature. The futon was comfortable, and I slept well. When I chose a pillow and had it brought, it had a strange smell and couldn't be used. Also, the dryness in the Room was severe. If there is an air purifier and humidifier, I thought they should at least have water in them. I assumed they were filled because they were operating, but that was a big mistake. I think these things are important. In the morning, I saw a heron from the Room and encountered it eating the carp in the pond. While enjoying nature...
- 4.33AAA I＆Aวันที่โพสต์: 15/12/2024
Satisfied with the hospitality.
The next morning, the staff noticed the photo of our parents placed in the alcove and prepared a memorial meal, which deeply moved us. We also appreciated how they engaged in conversation and maintained a friendly yet respectful distance when answering our questions. However, it was a bit disappointing that the outdoor bath in the large public bath was somewhat small.
- 5.00よろず情報วันที่โพสต์: 9/12/2024
I enjoyed the Onsen at a leisurely pace.
We went to Oku-Yugawara Onsen for the first time on a trip with our family of three. Previously, when we asked a taxi driver for a recommended Ryokan in Yugawara, he mentioned "Tsubaki," so this time we stayed at Tsubaki. The autumn leaves were at their best. On the first floor of the main building, this Room has an open-air bath with onsen water flowing directly from the source. Of course, the large bath and open-air onsen at the guesthouse were also great. We also enjoyed juice and ice cream in the lounge after bathing. As a Diamond member benefit, we received a fruit platter. It was delicious. We enjoyed various authentic kaiseki dishes, including sashimi and wagyu tataki. Oku-Yugawara Onsen gets chilly in the mornings and evenings, but we were able to relax and enjoy the onsen to the fullest. We would love to visit again.
- 4.50beefrogวันที่โพสต์: 3/12/2024
I was healed.
I love onsen Stays and travel around various places. This Property had mixed Reviews, so I was a bit nervous when visiting. In the end, I was very relaxed. The Facility is undeniably aging, but we had a pleasant stay. The timing for the autumn leaves was perfect, but there were fallen leaves on the path and in the open-air bath, which was understandable. However, I was a bit concerned that there were also leaves in the indoor bath, but the seasonal mandarin bath was visually and emotionally pleasing. The onsen's strength is a bit weak. As others have mentioned, the service was good. There was no valet service, but they responded politely. The attendant who served us during meals was both courteous and approachable, with an elegant atmosphere, which was wonderful. I regret not remembering her name and not writing in the Property survey. The highlight was the cuisine. This was also varied, so it was my biggest concern, but it was unfounded. It was truly delicious. My husband even said, "Isn't it rare for us to say something is this delicious?" However, we ordered a pairing, but the cuisine here was suited for sake. My husband mentioned that he would have preferred a sake pairing recommendation, so please consider this. The lounge is not luxurious, but it is well-equipped until 6 PM. I'm not good with alcohol, so I wished for cold tea without honey. Also, a surprisingly high point was the Room's coffee maker. Our family loves coffee, so we want to drink many cups. Being able to drink four cups of coffee in the Room after meals without it getting cold was fantastic! Drip packs only allow for one cup at a time. I want to visit again in a different season to try the chef's kaiseki.
- 2.67Leiวันที่โพสต์: 27/11/2024
It was a disappointing Ryokan.
Some of the employees were wearing beginner marks. In today's Japan, it can't be helped, but a while ago, they were not at a level to be on the field. Neither the front desk nor the room attendants showed any trace of hospitality. There were elderly people as well, so there were many noticeable points such as inexperience and lack of attentiveness, but this may be a common phenomenon in Japan's service industry today. The food was the most disappointing; I thought the ingredients used might not be good. Also, none of the dishes had warmth... neither in temperature nor in heart... there was nothing I found delicious. This is quite rare. It felt like everything had become just a job to be done as a result of work style reforms. If I had to say, the room attendant was very attentive. But with sweat all over their forehead, it told how busy they were, and I understood that there was no room for service or consideration. During the time of the previous owner, I felt attentiveness in every detail, and the food was impressively delicious. When the owner changes, the content changes too. I wished it had been an owner who could change for the better, and I left feeling very disappointed.
- 5.00湯河原大好さんวันที่โพสต์: 18/11/2024
I am impressed by the heartwarming hospitality.
We had the pleasure of staying at Tsubaki this time. It was for our wedding anniversary, and we were touched by the warm hospitality of the staff, starting with the Nakai-san. The facility, cuisine, and onsen were all perfect, and we were extremely satisfied. We would love to visit again.
- 5.00紅葉807วันที่โพสต์: 17/11/2024
The Best Memory Trip
Thank you very much for your hospitality. Three of us, my daughter in her 20s and grandparents in their late 70s, stayed at the property. I chose the Stays and only made the reservation. Indeed, the accommodation fee was high, but it was a more satisfying onsen ryokan. The food was beautiful in appearance, flawless in taste, and the portions were just right, which was very good. There was also alcohol available with the free drinks, and my grandfather was in a good mood. My daughter was impressed by the meticulous attention to detail in everything, from the amenities and hairdryer to the partitions in the large bath's washing area. It seemed that it was still early for autumn leaves this year, but on the contrary, the greenery was very beautiful and nice, she said. It seems they were able to create good memories. Thank you very much! If there is an opportunity, I would like to visit next time!
- 4.67おしゃべり猫วันที่โพสต์: 16/11/2024
We were delighted with the courteous service and excellent meals.
I misunderstood the time and arrived more than an hour before the check-in time, but I was warmly welcomed. While waiting with matcha and dry sweets, I was very grateful to be guided to the guest room quite early. The interior was quite spacious, and unfortunately, I couldn't go to the large public bath or lounge due to my slight mobility issues. Fortunately, since the room had an open-air bath, I was able to relax in the room. The meals were all very delicious, and I even received a seasonal specialty from the head chef, which was an excellent experience. This is a wonderful Ryokan with impeccable service. I would definitely like to visit again next time. Thank you very much.
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