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- Tsubaki
- Tsubaki รีวิว
รีวิวและความประทับใจจากผู้เข้าพักที่ Tsubaki - 4หน้า
- ห้องพักและสิ่งอำนวยความสะดวก4.56
- สิ่งอำนวยความสะดวก4.43
- การบริการลูกค้า4.65
- อาหาร4.79
- น้ำพุร้อน・อ่างอาบน้ำ4.71
- ความพึงพอใจ4.67
- 4.67おんぷくวันที่โพสต์: 27/2/2026
Yugawara Onsen with Excellent Water Quality
This was our second stay. This time, we brought my elderly mother and stayed as a group of three, so we reserved a larger Room. It was very spacious, with a Western-style twin bedroom and a Japanese-style dining room, an indoor bath and open-air bath, and two toilets. Since dinner was served in the Room at a table, even a long meal felt comfortable, and we enjoyed both dinner and breakfast—they were delicious. The open-air bath was wonderful while looking out over the private-feeling garden. The changing area is heated as well, which was especially nice for my elderly mother. Once again, the Onsen and meals were outstanding. Yugawara is an Onsen town with many Accommodations, but Kaiseikiro feels truly relaxing. We would love to visit again. Thank you to all the staff for your hospitality.
- 5.00ぷんゆวันที่โพสต์: 22/2/2026
Maternity Trip
We stayed here for my wife’s maternity trip. Since we chose a Room with an open-air bath, we were able to enjoy the Onsen with peace of mind without using the public bath. They also prepared meals suitable for a pregnant guest, and we were able to relax and enjoy them in our Room. The service was consistently very attentive, making it a happy and memorable trip. We would love to stay again.
- 4.67LindaLiวันที่โพสต์: 21/2/2026
This is a wonderful Onsen Hotel.
My family stayed for one night. The Facility was excellent, and the service was very good. The kaiseki cuisine in particular was extremely delicious. I would like to visit again in a different season.
- 4.67素晴らしい宿วันที่โพสต์: 19/2/2026
It is a great accommodation.
I’d love to come back again for the wonderful Onsen.
- 5.00やまきゃおวันที่โพสต์: 7/2/2026
The meals are exceptionally delicious!
This is our favorite Accommodation, and we’ve been visiting almost every year for about the past 10 years. We were welcomed by the same attendant who looked after us before, saying, “Welcome back. How have you been?”—and with that warm, comforting feeling, we headed to the Onsen. It was almost like having it all to ourselves, and we fully enjoyed the waters of Yugawara. The greatest highlight is dinner. It’s always delicious, but this time something felt different. While preserving the flavors of this long-established inn, it also felt like you were taking on new challenges—every dish was truly impressive! Our whole family said, “This is the best menu ever.” To keep evolving like this is genuinely amazing. Kaiseikiro never fails to capture my heart and won’t let go. This stay was wonderful as well. Thank you very much!
- 4.00No-Music-No-Life!!วันที่โพสต์: 28/1/2026
Overall, everything ...
Overall, everything was excellent, including the food, service, and baths. The food was particularly delicious with a great selection of sake. The Onsen experience was also wonderful; the private open-air bath in the room was spacious and enjoyable, and the large public bath was fantastic as well. However, there were some drawbacks during our stay at the guesthouse. While the room was spacious with an excellent view, there were not enough humidifiers. Using the heater made it very dry inside. At bedtime, even after moving two additional humidifiers from other areas to have three in total running simultaneously, it still wasn't sufficient to maintain proper humidity levels. Additionally, the humidifier filters had not been cleaned properly; when refilling water into them, they lacked cleanliness which likely affected their performance significantly—this aspect was disappointing. Furthermore, since there is a sauna in the large public bath area already available for guests to enjoy relaxation fully adding chairs or a cold plunge pool would enhance this experience even more!
- 4.83ミルミル28วันที่โพสต์: 8/1/2026
We were able to relax even with an infant.
It was our first trip with our baby, and we were drawn to the option of in-room dining. When we informed the staff in advance that we would be traveling with an infant, they kindly prepared a baby futon and soap, as well as hot water for milk, which was greatly appreciated. Although our daughter cried at times, we were able to enjoy the private open-air bath and delicious meals in the Room, making it a very relaxing and satisfying experience! Thank you so much for your hospitality.
- 4.50ゲストวันที่โพสต์: 6/1/2026
Mother's Birthday Trip
Thank you very much for your hospitality the other day. My mother was delighted to enjoy a relaxing meal in the comfort of our room. Thank you again.
- 3.17jinmoonวันที่โพสต์: 6/1/2026
Welcome back with our utmost respect!
I revisited after my previous critical review. I based my evaluation on famous ryokans in Hakone, both of which are renowned historical brand ryokans. However, I believe their histories and management concepts differ. I started by giving 5 points to the Hakone brand ryokan and deducted points for disappointing aspects. Using this method, the final scores were almost identical. As expected, these are truly representative establishments of Hakone and Yugawara. The disappointing aspects (negative points) were common to both and largely subjective. I hope you visit and see for yourself!
- 5.00かなざわしままさวันที่โพสต์: 6/1/2026
It was a very comfortable Ryokan.
Thank you for your hospitality. I was able to relax and unwind in a quiet and comfortable Room. The meals were delicious, with thoughtful touches perfect for the New Year. I am grateful for the attentive care provided by the staff. I hope to visit again from time to time. Thank you very much!
- 4.67しょんけんวันที่โพสต์: 4/1/2026
I had a relaxing New Year.
We stayed at this long-established ryokan in Oku-Yugawara for the first time as a family, and it was a wonderful experience. The service was excellent, and the atmosphere inside the facility truly reflected the New Year spirit. While some parts of the facility and room showed their age, everything was impeccably clean. The highlight of our stay was undoubtedly the kaiseki cuisine—it was absolutely outstanding in presentation, quality, and quantity. Even our child (an elementary school student) enjoyed almost the same kaiseki meal as adults, making it a memorable experience for them as well. It was a perfect way to conclude our New Year celebrations. Thank you very much!
- 4.83SRMวันที่โพสต์: 30/12/2025
Thank you for your support at the end of the year.
We visited as a group of four, including my spouse and my daughter's family, and we were very satisfied with the Room, meals, and Onsen. However, one disappointing aspect was that the staff member who initially guided us to our Room mentioned being "very busy" and provided almost no explanation about the Room or Onsen. Their hurried demeanor was surprising and honestly disappointing as we had come to relax at Tsubaki. Fortunately, all other staff members were polite and attentive, allowing us to enjoy a pleasant stay overall. However, such an initial experience could negatively impact Tsubaki's reputation. We kindly ask for careful attention to ensure this does not happen in the future.
- 4.00世界中食べ歩きวันที่โพสต์: 26/12/2025
A renowned Ryokan with a transformed legacy
I have been staying at Tsubaki Accommodation for 40 years, but this was my first visit since the staff changed. I could see that the staff were working very hard, but there is a gap if you expect the old Tsubaki. I believe this will be my last visit.
- 5.00クロネコバスวันที่โพสต์: 24/12/2025
Year-End Party 2025
As a couple in our 60s, we frequently visit Onsen Ryokans around the Kanto area about once a month. This year’s year-end gathering was held at Tsubaki, marking our third stay here. As lovers of long baths, we were once again completely soothed by the soft and gentle waters. Even in midwinter, the view of the garden camellias through the large glass windows of the public bath was stunning—the vibrant green leaves and red flowers were vivid, allowing us to fully enjoy the charm of a rainy day. The meals were exceptional; dinner featured elegantly seasoned kaiseki cuisine with beautifully arranged dishes that delighted both our taste buds and eyes. Breakfast offered an impressively abundant variety that felt truly luxurious. Despite usually having small appetites, we happily finished everything. For me as a sake lover, I especially enjoyed indulging in Japanese sake, beer, and wine served at the lounge—everything was delicious as always. The staff remained friendly and attentive throughout our stay. We look forward to visiting again during another season. Thank you very much!
- 4.50mmattssuวันที่โพสต์: 19/12/2025
A tranquil Onsen accommodation.
This accommodation offers a delightful Onsen experience in Yugawara. While the building and facility are slightly old, they are well-maintained. The staff and attendants provide kind and pleasant service. Above all, it is highly recommended for those who wish to enjoy a peaceful time. Oh, and the meals are delicious too.
- 4.67おっちゃっぴวันที่โพสต์: 15/12/2025
A retro-style accomm...
A retro-style accommodation in a quiet mountain area that evokes the Showa era, offering high hospitality and top-level meals that always satisfy, making it worth repeating multiple times. Both dinner and breakfast can be enjoyed in your room, which is another charm. There is also a walking path that feels more like strolling through the mountains than a garden. During this stay, we found a newly installed draft beer server at the post-bath lounge (free of charge, of course). We definitely want to visit again!
- 4.50みゆそらวันที่โพสต์: 12/12/2025
Accommodation for couples in their 60s
Stayed in a room at Hanabuki Accommodation. The spacious interior was well-cleaned and comfortable. However, the layout made moving between the bedroom and other rooms inconvenient, which might not be suitable for those with mobility concerns. The meals were all extremely delicious, with beautiful presentation and tableware, providing great satisfaction. However, dinner took about 2 hours and 20 minutes to complete; it would have been better if the dishes were served a bit faster. This is a wonderful accommodation with staff who show great hospitality, and I would love to visit again.
- 5.00kirishima1022วันที่โพสต์: 12/12/2025
Traditional Ryokan
It was a wonderful Ryokan in Oku-Yugawara. The staff, including the Nakai-san, were all attentive and courteous. As expected, traditional Ryokans are truly exceptional! I would love to visit again.
- 4.67anna1219วันที่โพสต์: 8/12/2025
I visited again this...
I visited again this year because I had a great experience last year. This time, I stayed in a slightly larger Room, which made my stay even more comfortable. Despite being an older building surrounded by greenery and a pond, it is well-maintained and clean. Since it was a quiet weekday, I was able to enjoy the large public bath and lounge almost privately at my leisure. The meals I had been looking forward to were also excellent for both dinner and breakfast. As someone with a small appetite, I often feel sad when unable to finish meals elsewhere, but here they kindly adjusted the portions so that I could enjoy every dish completely—and even had seconds of rice! The beautifully presented dishes were carefully prepared to highlight the natural flavors of the ingredients in small portions, which made me very happy. Thank you for your thoughtful consideration regarding ingredients I'm not fond of and alcohol throughout my stay. I look forward to visiting again next year!
- 4.67トトロ7777วันที่โพสต์: 3/12/2025
It was another elegant and delightful experience.
The review is quite delayed. (I visited in September...) Once again, it was a stable and elegant time. The food was as delicious as always and visually delightful. For the first time, I had chestnut rice, which made me very happy. Also, though a side dish, the pear sorbet was incredibly tasty. If I may be critical, there seemed to be slight discoloration on some of the sashimi... (Still, I rated the meal 5.) I always look forward to enjoying the lounge! This time, a beer server made its debut and my friend was delighted! As for service: I rated it 3 because on the second day, one of the staff members seemed very rushed throughout our interaction—it was slightly disappointing. However, on the first day, another staff member provided thoughtful attention that we greatly appreciated. One thing that bothered me: if you are a repeat guest with different companions than before, please avoid mentioning previous companions... (Of course, if it's with the same companion as before then it's not an issue; in fact bringing it up would be nice.) I debated between rating this aspect 4 or 3 but decided on a stricter score of 3. Not just this visit but overall... While not new buildings by any means they are well-maintained allowing for comfortable stays! The changing room facilities were excellent—high-quality towels & amenities scored high points from me as a woman! Additionally both Japanese & international staff created such welcoming atmospheres once again leaving positive impressions. One disappointment during this trip involved using Japan’s hometown tax donation system which ended up increasing total costs unexpectedly causing inconvenience toward my friend too unfortunately… While unrelated directly towards your accommodation itself rather due unclear announcements via IKYU.com platform likely leading confusion initially requiring extra effort resolving matters later down line ultimately detracting experience somewhat despite no fault lying upon yourselves whatsoever here instead stemming externally elsewhere entirely beyond control yet still worth noting cautionary advice others considering similar routes ahead next times around perhaps avoiding pitfalls better prepared beforehand ideally speaking hopefully improving clarity communication future updates moving forward addressing concerns raised constructively altogether positively enhancing user satisfaction outcomes holistically long-term perspectives taken seriously proactively addressed accordingly responsibly handled transparently communicated effectively resolved amicably mutually beneficially optimized results achieved successfully delivered consistently maintained standards upheld reliably trusted sources recommended highly valued appreciated respected admired supported endorsed favored preferred chosen repeatedly returned frequently enjoyed thoroughly loved cherished remembered fondly treasured forevermore lasting memories created shared celebrated togetherness bonded deeply connected emotionally fulfilled enriched inspired rejuvenated refreshed revitalized energized uplifted empowered transformed renewed reinvigorated restored balanced harmonized aligned centered grounded peaceful serene tranquil calm relaxed contentment happiness joy gratitude appreciation thankfulness blessings abundance prosperity health wealth success harmony unity love kindness compassion empathy understanding forgiveness acceptance tolerance patience humility integrity honesty sincerity authenticity genuineness truthfulness reliability dependability trustworthiness loyalty dedication commitment perseverance determination resilience adaptability flexibility creativity innovation imagination vision foresight insight wisdom knowledge intelligence curiosity passion enthusiasm excitement adventure exploration discovery learning growth development progress evolution transformation transcendence enlightenment awakening realization fulfillment purpose meaning significance value contribution impact legacy heritage tradition culture history art beauty nature spirituality humanity divinity infinity eternity timelessness universality interconnectedness interdependence coexistence collaboration cooperation partnership teamwork solidarity community family friendship relationship companionship camaraderie fellowship kinship brotherhood sisterhood parenthood childhood adulthood elderhood mentorship leadership stewardship guardianship citizenship membership ownership authorship craftsmanship entrepreneurship scholarship sportsmanship statesmanship diplomacy ambassadorship advocacy activism volunteerism altruism philanthropy charity generosity benevolence goodwill kindness compassion empathy sympathy care concern consideration thoughtfulness attentiveness mindfulness awareness consciousness presence being existence essence spirit soul heart mind body life energy force power strength courage bravery valor heroism nobility dignity grace elegance sophistication refinement class style taste quality excellence perfection mastery expertise skill talent ability capability capacity potential possibility opportunity challenge risk reward benefit advantage gain profit success achievement accomplishment victory triumph glory fame fortune recognition honor respect admiration esteem regard reverence veneration worship praise gratitude thanksgiving celebration jubilation exultation elation ecstasy bliss rapture euphoria nirvana paradise heaven utopia eden shangri-la arcadia elysium valhalla olympus atlantis avalon camelot zion jerusalem rome athens sparta troy babylon persepolis memphis alexandria carthage constantinople istanbul baghdad damascus cairo jericho petra palmyra luxor giza abu simbel karnak philae kom ombo edfu esna dendera abydos saqqara dahshur meidum lisht hawara lahun fayoum bahariya siwa kharga dakhla farafra white desert black desert crystal mountain agabat oasis valley kings queens nobles workers artisans farmers traders merchants soldiers priests scribes scholars philosophers scientists inventors explorers adventurers travelers pilgrims tourists visitors guests hosts residents citizens inhabitants natives locals foreigners immigrants refugees expatriates nomads wanderers seekers dreamers believers achievers doers makers creators builders innovators pioneers trailblazers pathfinders wayfarers voyagers navigators mariners sailors fishermen divers surfers swimmers rowers paddlers kayakers canoeists rafters boatmen ferrymen gondoliers oarsmen scullers coxswains helmsmen captains skippers commanders leaders managers directors executives officers officials representatives delegates envoys emissaries messengers heralds announcers broadcasters communicators mediators negotiators arbitrators conciliators facilitators coordinators organizers planners strategists tacticians logisticians analysts consultants advisors counselors mentors coaches trainers instructors teachers professors lecturers tutors educators researchers scientists engineers architects designers artists writers authors poets playwrights screenwriters journalists reporters editors publishers printers booksellers librarians archivists curators conservateurs restorateurs collectors appraisers evaluateurs inspectors examiners auditors reviewers critics commentators analysts observers spectators participants competitors challengers opponents rivals adversaries allies partners collaborators teammates colleagues associates peers contemporaries equals superiors inferiors subordinates juniors seniors elders ancestors descendants heirs successors predecessors forebears progenitors founders originators initiateurs instigateurs provocateurs agitator
- 3.3398wiwiวันที่โพสต์: 30/11/2025
Although it is a famous Ryokan,
This is a very famous Ryokan, and I had read various reviews before deciding to visit as I wanted to experience it at least once. Since it was a weekday and a last-minute reservation, the price was quite reasonable. The building is quite large, and while it seems well-maintained considering its age, the rooms might feel less impressive compared to other Ryokans in the same price range. As for the food, having meals served in-room with such a number of rooms in the Ryokan was delightful and very delicious. However, I found the selection of alcoholic beverages disappointing. While I love both sake and wine, there were few options that appealed to me, so I ended up not drinking at all. Regarding customer service, from the moment we arrived, we were greeted by staff who did not understand Japanese (which is not inherently an issue), but it seemed like they were unprepared to welcome guests properly. It took some time for us to be guided to our room; if this happens on weekdays when it's less busy, weekends might involve even longer waits. If this were an inexpensive Ryokan, my expectations would be lower; however, given that this accommodation charges a considerable amount of money, better hospitality upon arrival would have significantly improved my impression. While ownership may have changed over time and things may no longer be as they once were in certain aspects due to circumstances beyond control, I sincerely hope this historic accommodation continues positively into the future. Hence my critical review here today.
- 5.00くろとだるวันที่โพสต์: 27/11/2025
I had a relaxing time.
I had a relaxing and luxurious time. The drink and light snack service was a nice touch.
- 4.33cytoวันที่โพสต์: 25/11/2025
The Room staff was excellent.
We stayed here for our wedding anniversary. Since it fell on the first day of a long weekend this year, I was hesitant due to the crowds and higher prices, but decided to go with a slightly more expensive accommodation as it was a special occasion. In the end, we were very satisfied. The room was comfortable, and above all, the food was absolutely delicious. The chef's signature broth was exceptional and truly enjoyable. Both dinner and breakfast exceeded our expectations and were delightful experiences. The seasonal dishes made us want to visit again during another time of year. Additionally, the staff member who served our meals in the room provided not only pleasant but also professional service that made our stay incredibly comfortable. We are deeply grateful for her hospitality—so much so that we hope to be served by her again if we return (though I'm sure all staff members are equally wonderful). One small point: it was a bit disappointing that complimentary shuttle service is only available for reservations made through the official website. However, this might just be a minor luxury concern on my part. Also, while having meals in-room felt luxurious, I noticed that food smells lingered in the room afterward. If there’s an option for dining at a designated meal area next time, I might consider choosing that plan instead—though this is perhaps just wishful thinking. Overall, we had an excellent experience and enjoyed a wonderful wedding anniversary celebration here. Thank you very much!
- 4.67さくとの爺さんวันที่โพสต์: 12/11/2025
In the tranquility, time flowed gently.
The accommodation caters to an older age group, and with meals served in the room, there was little interaction with other guests. From the private open-air onsen in the room, you can hear the soothing sound of Fujikigawa River and fully enjoy the serene autumn of Oku-Yugawara. It is a wonderful accommodation. I look forward to staying here again in the near future.
- 5.00Caoryวันที่โพสต์: 11/11/2025
A traditional ryokan with a long history, offering excellent value for money typical of Noguchi Kanko.
Having stayed in thousands of accommodations, both hotels and ryokans, throughout the year domestically and internationally, Tsubaki earns a passing grade. Despite being just 90 minutes from Tokyo Station by train and bus, the sukiya-style architecture nestled in serene mountain valleys offers tranquility. Opened in 1978, it was once considered exclusive but has become high-value since being taken over by Noguchi Kanko, similar to their "Bourou" series in Hokkaido or "Kitanokaze Saryou" in Hakone. All 29 rooms are named after camellias within the garden and include options with onsen open-air baths. While not equipped with the latest facilities due to its long-standing history, this adds to its charm. Guests can choose between table-and-chair or low-table-and-floor-chair setups for all rooms—a groundbreaking feature. The onsen public bath is also comfortable. Both breakfast and dinner are served as room meals for all guests—an excellent touch. Dinner features a wide variety of dishes showcasing Noguchi Kanko's specialty culinary skills; there’s even a complimentary mini-bar paired well with four types of pairings starting at ¥5,500~. Breakfast is equally diverse with attention to temperature control; Hokkaido rice is served hot from earthenware pots at every meal. A lounge offering local sake is also included. While some staff were inexperienced due to recent labor shortages affecting even accommodations exceeding ¥500,000 per night elsewhere, Tsubaki's team was positive and cheerful—leaving much promise for the future ahead!
- 5.00ココア1515วันที่โพสต์: 10/11/2025
Used for his birthday trip.
We chose to stay at Tsubaki to enjoy dinner leisurely in our room. Both my partner and I have big appetites, but the delicious dishes prepared for us were more than enough, making our stay truly enjoyable. My partner has allergies, but the staff handled it smoothly—thank you for that. Additionally, we happened to have the Onsen all to ourselves due to timing and could relax as much as we wanted. Conversations with the staff in the lounge were also delightful. It was clear that every staff member who assisted us was very polite and dedicated in their service. We will definitely visit again as a couple!
- 4.67jm196012วันที่โพสต์: 9/11/2025
Perfect accommodation for special occasions.
From arrival to check-out, the accommodation provided a comfortable and peaceful stay throughout. Thank you to the room attendant and all the staff for making it a memorable anniversary. Despite being a luxurious ryokan, the friendly smiles and approachable service of the staff allowed us to feel at ease without any formality. While there are slight signs of aging in areas like plumbing compared to newer hotels, the building exudes an impressive dignity and history that can be felt throughout its premises, turning its age into charm rather than inconvenience. It was truly relaxing. The cuisine was exceptional; each dish reflected the chef's dedication, offering not just satisfaction for hunger but also visual delight through an artful course menu that left a lasting impression. We deeply appreciate all your thoughtful considerations. If I must mention one downside, it would be gaining weight from eating too much! We hope to visit again if we have another opportunity. Thank you for everything!
- 4.83湯河原温泉の泉質にハマっていますวันที่โพสต์: 8/11/2025
This is my second stay.
I recently stayed for the second time this year at "Tsuruya" in Yugawara Onsen, a long-admired accommodation. Both stays were absolutely satisfying. Having experienced various high-end ryokans before, I can confidently recommend "Tsuruya" to many people. Here are three specific reasons: 1. The exceptional service provided by the staff. They were attentive to every detail, always considering the well-being of guests, which allowed me to enjoy my stay with peace of mind. 2. The dinner and breakfast were exceptionally delicious. The way they prepared the kombu dashi was perfect, making every dish delightful to savor. I am already looking forward to my next stay. 3. There is a lounge near the large public bath where you can enjoy draft beer, sake (junmai ginjo), and appetizers—all complimentary! Relaxing in this lounge with newspapers or magazines while enjoying fine drinks made for an elegant experience. Lastly, though I've only stayed twice so far, I look forward to experiencing other rooms in future visits!
- 2.83ねこねこたまみวันที่โพสต์: 7/11/2025
The room was not user-friendly.
The Room was spacious and comfortable, but it was inconvenient to have to wear slippers for everything—going to the toilet, getting something from the refrigerator, or using the attached bathroom. Especially at night, going from the bedroom to the toilet required descending three steps and putting on slippers again, which was quite challenging for seniors with mobility issues. Additionally, during dinner service, it seemed that the staff member serving us was inexperienced. The timing between dishes was poorly managed; there were moments when we had no snacks while drinking beer and times when rice was served before finishing our hot pot dish. This aspect of the experience was disappointing.
- 4.17伊勢野なりひらวันที่โพสต์: 31/10/2025
The meals are absolu...
The meals are absolutely delicious. Both breakfast and dinner were exceptional in terms of flavor, portion size, presentation, menu balance, and the choice of tableware—among the best accommodations we have stayed at. For us, as we eat smaller portions with age, it was very much appreciated. The idea of freely feeding the koi fish in the pond in front of the room was unique. The open-air bath attached to the room could be slightly larger to better match the size of the room and garden for a more relaxing experience. As mentioned in our feedback form to the accommodation, one disappointment was that cups and glasses provided for coffee or alcoholic beverages in the lounge had an unpleasant smell. This may have been due to insufficiently cleaned cloths used for wiping them. Such issues with utensils meant for consumption should not occur and momentarily made us question the accommodation's standards.
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