รีวิวและความประทับใจจากผู้เข้าพักที่ Grand Nikko Tokyo Daiba - 3หน้า

(โตเกียว/โอไดบะ) [ทั้งหมด 882 ห้อง]
คะแนนรวม
4.54
ยอดเยี่ยม (333)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.62
  • สิ่งอำนวยความสะดวก
    4.57
  • การบริการลูกค้า
    4.62
  • อาหาร
    4.48
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.36
  • ความพึงพอใจ
    4.56
  • 4.83
    イルガチェフェ

    It was comfortable.

    It was convenient with direct access to the Yurikamome station. Our Room did not have a view of the Bay Bridge, but we enjoyed a nice ocean view that felt open and spacious. The shower was a bit difficult to use, especially when adjusting the temperature. The breakfast buffet was not particularly luxurious, but it had a good variety and tasted great. Overall, the Hotel staff were courteous and attentive.

  • 4.00
    210

    Crowded

    It couldn’t be helped due to the holiday period, but there were many empty dishes at the breakfast buffet. Since the Hotel is likely used to this, I hope they can ensure guests are fully satisfied and make the most of their trip.

  • 4.83
    raisinwich

    Always comfortable.

    I stay at this Accommodation from time to time to rest and recharge. As always, the courteous service and comfortable Room allowed me to relax.

  • 4.33
    RIRAKO

    Anniversary

    After a wonderful stay with my child last time, we returned as a couple. Since it was a one-night stay spanning a public holiday into a weekday, the lounge was never crowded and always had a relaxed atmosphere. The staff were kind and friendly, and we had an enjoyable time. The Room was clean and comfortably sized, and the compact bathroom was very practical and relaxing. From the window we could see Rainbow Bridge, Tokyo Tower, and Tokyo Skytree, enjoying beautiful views both day and night. At breakfast, we enjoyed delicious food in a quiet setting while taking in scenery different from our Room. Thank you for two fulfilling days.

  • 1.00
    karatomo

    You’ll regret staying here.

    I stayed for two nights with a Reservation. I was told they would call me in 10 minutes once the Room was ready, but nothing happened. After I contacted the front desk again, the check-in process finally started. I took the Room key to my door, but I couldn’t enter—the key didn’t work. The front desk was not busy. Both the air conditioner and hair dryer in the Room had filters completely clogged with dust. The air conditioner barely worked. When I noticed trash in the Room and looked up, it turned out to be dust falling from the air conditioner. The hair dryer was unusable, so I used one I brought from home instead. When I lifted the bed runner, there were shockingly long hairs visible on it, and part of the sheet was tucked in with them. It was disgusting, so I removed it myself. There was a water leak at the shower head connection. I had to tighten it every time before using it. I used the first-floor breakfast area on both days. On day 1, the coffee machine was broken. I saw staff checking its operation right beforehand, which made it even stranger that it was left as-is. On day 2, while I was still eating, everything on my table was cleared away during a brief moment when I stepped away. No napkin had been left on my table to indicate anything. Even when I returned to my seat, there was no apology—they were clearing the next table instead. At this Hotel, staff never offered even a single apology. It also surprised me that they either made excuses or laughed it off. I planned to rest before checking out but decided not to. I think other Business Hotels are far better. It may be that you can only receive decent service if you make a Reservation for an executive floor. The attached salon is not good at kimono dressing. The obi pillow was clearly visible; when they finished and I checked in the mirror, I was stunned. When I pointed it out, it felt like they didn’t understand how to use an obiage properly. The hair styling itself was satisfactory, but for kimono dressing you’re better off doing it yourself. Even though they handle weddings here, their kimono-dressing staff needs retraining.

  • 4.50
    Yukiso

    The view was wonderful, and I was able to relax very comfortably.

    The Room was spacious with a great view, and the staff were kind, making our stay very comfortable. We also enjoyed the delicious food presentation in the lounge. We will visit again. Thank you very much.

  • 5.00
    raisinwich

    Always a comfortable stay.

    I’ve been staying here often lately for a change of pace, and once again I had a comfortable and pleasant stay. Thank you very much.

  • 3.83
    PASHI

    A Disappointing Birthday

    Stayed on the Executive Floor for a family member's birthday. Since the guest of honor enjoys alcohol and is usually very busy, we planned this stay to let them relax and enjoy the lounge. However, one male hotel staff member in the lounge made an insensitive comment directly to the birthday guest, which made them uncomfortable and led us to leave early. It’s unclear whether he intended it as a joke or was trying to be friendly, but it came across as condescending and unpleasant. Since that day, I’ve regretted not addressing this issue with the hotel directly at that moment. The view was great, the room was clean, and the food was delicious. Most of the other staff were incredibly kind and professional, which makes this incident all the more disappointing.

  • 5.00
    かぶスペースW

    Take your time.

    I had a relaxing year-end stay. The Plan for solo travelers is very appreciated. The lounge meals are also excellent. The 1 PM checkout time was great.

  • 5.00
    JJジェイジェイ

    It was a good Hotel.

    The Hotel, service, and Room were excellent. I would love to stay again.

  • 4.83
    ラブピアノ

    Satisfaction

    Stayed twice last year and had a great experience, so we visited again as a family to celebrate my birthday. We reserved two twin rooms, but they kindly provided us with connecting rooms, which enhanced the sense of togetherness for our family trip. The view from the 27th floor was stunning, with beautiful night scenery of Kawasaki's industrial area and even Mount Fuji visible. The room was spacious and comfortable, and the complimentary drinks in the fridge were much appreciated. We always look forward to enjoying the food at the Executive Lounge. However, it was quite crowded this time with long waiting times. Perhaps implementing time limits during peak hours could help manage this better since many people stayed seated playing on their phones even after finishing their meals. At checkout, I received a birthday gift unexpectedly as I hadn’t mentioned it beforehand—it was such a delightful surprise! Thank you very much. Overall very satisfied and plan to visit again!

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  • 3.33
    エルフ次郎

    The breakfast ingredients are not of good quality.

    Breakfast is not very good.

  • 1.60
    Epistem

    Is this what Grand Nikko feels like?

    I decided to take a break from work and relax while enjoying the Bay Area's evening view. However, at the reception, despite no one waiting, I was directed to a winding queue path with no other guests (why?), and when I finally reached the counter, the receptionist greeted me without a smile, more like a bureaucrat than a Hotel staff member. Feeling unwelcome, I entered my Room which gave off an impression of an old-fashioned city hotel format from decades ago. While it had a classic charm, I wished there had been at least bathrobes provided. Using the discount ticket I received, I visited the bar where the night view was stunning. However, there were no staff stationed at the entrance; as I wandered inside awkwardly with three staff members glancing my way but not greeting me or saying "welcome," it reinforced my feeling of being unwelcome and led me to leave immediately. I thought this was supposed to be quite a reputable Hotel but left wondering if perhaps as a guest I didn’t meet their standards or if this is just how Grand Nikko operates after all.

  • 4.67
    oobzz

    Executive Floor Stay Experience

    We used a great-value Executive Floor Plan for the New Year holiday season. Since it was the middle of a three-day weekend, the executive lounge was somewhat crowded, but we went early expecting that and had no issues. The service, including in the lounge, was excellent—especially cocktail time, which we thoroughly enjoyed. We planned to have dinner elsewhere, but the lounge offerings were so substantial that we ended up completely full. We made our Reservation for a Room without a Rainbow Bridge view, but perhaps due to an upgrade, we actually had a perfect Rainbow Bridge view and were very satisfied. For breakfast, we chose the top-floor semi-buffet and had a wonderful seat with a great view. Overall, it was a very satisfying stay. We would love to return.

  • 2.00
    ゲスト

    The room was different from the reservation.

    Stayed for a birthday celebration, but couldn't see the Rainbow Bridge and was placed on a lower floor, which was disappointing! Have stayed at this hotel many times, but this time was quite disappointing!

  • 3.50
    レイモンド7

    I stayed on the Exec...

    I stayed on the Executive Floor, but it was quite crowded and a bit tiring. The staff at the Executive Lounge were mixed; while many of the male staff were attentive, some female staff seemed unorganized, especially during busy times, with inconsistent guidance. There were even groups who turned back disappointedly saying, "We couldn't use the lounge despite staying on the Executive Floor." It would be great if the guide at the entrance could be more efficient and provide clear and equal explanations to everyone. I've visited various club lounges before, and in other hotels, even when it's crowded, they handle situations flexibly with clear instructions for waiting turns—so I never felt frustrated. Breakfast was held in The Grill on 30th along with guests from general floors, which resulted in nearly an hour-long wait. For those who don't want to wait in line, I recommend opting for sushi or room service instead. Even during my previous weekday stay there was a queue for breakfast—it seems that the restaurant itself is relatively small. That said, I must mention that cocktail time dishes, cakes during café time, and breakfast were all delicious! Overall I was satisfied with this stay considering its price point. I’d like to visit again during weekdays or when there are fewer guests staying.

  • 3.67
    てらぴー

    The location was excellent.

    Stayed here for the first time in over a decade, based on my previous impression. The location and convenience of public transportation remain excellent. However, the facility shows signs of aging, particularly in the bathroom where tiles were dirty and the sink's coating was peeling. Dust was also noticeable in some areas. On a positive note, the staff provided great service.

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  • 5.00
    Tom&J

    Relax and unwind during the New Year.

    I was attracted to the access to the club floor and decided to use it. I was able to relax more than I had expected. Thank you very much.

  • 5.00
    Rapa375

    We had a wonderful stay.

    I stayed at this Hotel for the first time because I wanted a relaxing Hotel stay before getting back to work. At check-in, I had made a Reservation for a Room that was not on the Rainbow Bridge side, but since a Rainbow Bridge–side Room was available, I paid an additional fee and stayed there. The staff kindly assisted me while I was deciding whether to upgrade my Room. In the end, choosing the Rainbow Bridge side was absolutely the right decision. The Room was spacious and comfortable, and I was able to fully enjoy views of Tokyo Tower and more. My Plan included breakfast only, and at the breakfast restaurant they asked whether I preferred seating on “the Rainbow Bridge view side” or “the Mt. Fuji view side.” Since my Room faced the Rainbow Bridge, I requested the Mt. Fuji view side instead. The weather was great, so having breakfast while looking at Mt. Fuji was wonderful. It felt like a small luxury, and it turned into a very satisfying stay. It was such an enjoyable stay that it made me want to come back next time and choose a Room with a different view.

  • 4.83
    ももざむらい1012

    It was excellent.

    I used it for a day-use stay with someone special. Everything from the service to the Room was excellent. The view of Odaiba from the Room was also very beautiful. I would love to use it again. Thank you very much!

  • 5.00
    りっぷるん

    A Gift for Yourself

    I chose this Hotel for my first stay, as it was also my birthday. The warm hospitality, smiles, and thoughtfulness of the front desk staff truly comforted me. The handwritten message from the staff brought tears to my eyes... The Room and bathroom were spacious, clean, and very comfortable. The view from the window (night view) was exceptional as well. It became the best gift to myself. Thank you so much! I would love to stay here again.

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  • 4.83
    raisinwich

    Always a comfortable Hotel.

    Always providing attentive and thoughtful hospitality, my stay is always very comfortable. The in-room beverages and bathroom amenities are more than sufficient and leave nothing to be desired. However, if I may make one small request, having body lotion available would be greatly appreciated. Once again, I had a pleasant stay and enjoyed a wonderful vacation. Thank you very much!

  • 4.83
    屋台囃子1203

    Breakfast

    This is my third stay after 2022 and 2024, staying for two nights each time. The room was clean, and I had a comfortable stay as always. Previously, I stayed in a room with a view of the Rainbow Bridge, but this time it was only partially visible. However, I enjoyed the different scenery. Next time, I would like to request a room with an ocean view on the opposite side. For breakfast on the first day, I had sushi breakfast on the 30th floor. It was quiet and relaxing. On the second day, I opted for the buffet; however, it felt noisy due to many people being present—perhaps because of my age—and there were many foreign guests displaying behaviors such as drinking beverages while standing at their tables or walking around with drinks in hand, grabbing bread directly by hand without utensils, or speaking loudly across tables from where food dishes were placed to their companions seated elsewhere. I think having options like Japanese set breakfasts in addition to sushi breakfasts would be appreciated so that guests can avoid using buffets if they prefer. For dinner at "Tao-Li," everything was delicious as always!

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  • 4.67
    江ノ島パパ

    The Pride of the JAL Brand

    Previously, I used to stay at the former Nikko Odaiba, now Hilton, as it suited the Odaiba location with its SPA Facility, jacuzzi-equipped rooms, and balconies. However, this time I stayed at this Hotel with my family and found it very comfortable for families while experiencing Japanese hospitality. We stayed here for a Shiki Theatre Company performance and highly recommend it to others planning a similar visit. The Yurikamome line right in front is convenient for traveling from Daiba to Takeshiba, which children also enjoy. The dining options within the Hotel are excellent, and there are numerous restaurants in the commercial Facility right in front of it, making it very convenient.

  • 1.67
    はりねずみくん

    Disappointing Club Floor Stay

    I stayed on the club floor because of the high review ratings, but I was not satisfied compared to other hotels' club floors. The afternoon tea after check-in was disappointing with cakes that were far from hotel-level quality and limited variety. During cocktail time, there were no staples like smoked salmon, roast beef, or cheese that are usually available at other hotels; instead, only fried chicken and white fish carpaccio were served. Galette des Rois was offered during both afternoon tea and cocktail time, but no one touched it, and there were no other desserts during cocktail time. Overall, the variety and quality of food were subpar; even those around me commented that it felt like leftover scraps—absolutely terrible! With this kind of offering for a club floor, I can only say the hotel's policy is completely off track. Starting the year with such disappointment means I will never stay at this hotel again.

  • 4.67
    yukatan.jp

    Birthday Girls' Party

    Stayed to celebrate my sister's birthday. The room was on the lowest floor of the Executive Floor, but the view was still great, and the room was spacious. The welcome sweets and complimentary refrigerator were delightful touches. We were touched by the small birthday gift provided. The lounge was relaxing and enjoyable. Although the compact food station caused some crowding, we could leisurely enjoy sweets and amuse-bouches. The dim sum and mini burgers were particularly excellent, though we felt a bit disappointed with some watery textures in dishes like carpaccio or stir-fried items that seemed to use frozen ingredients. We appreciated being introduced to various self-serve cocktails, including craft beer on tap with chilled glasses—a nice touch! Breakfast was a buffet with good variety and quality; however, it was unfortunate that we had to wait over 30 minutes due to overlapping times. On a positive note, both in the lounge and restaurant, staff ensured guests had ample time before clearing food away. After check-out, we used the spa area. While surprised by how visible it was from outside at the pool entrance, once inside there were large glass windows offering an open atmosphere. The jacuzzi felt great as well—overall very comfortable facilities. A true urban resort experience with incredibly polite staff—we would love to stay again!

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  • 3.50
    舞よた

    Thank you for your patronage.

    I stay here twice a year. This time, the Room was at a different angle than usual and felt smaller. The bathroom tiles were noticeably dirty and cracked, and there were marks on the bottom of the door as if something had hit it, which was disappointing. Breakfast was overcrowded, so I had to wait in my Room for my turn. The only positive aspect was getting a window-side seat during breakfast. However, even on the executive floor, there were constant loud voices of children running around in the breakfast area and hallways, which was very disappointing. During checkout, although I thought I only needed to hand over my card key at the front desk, I was told to line up elsewhere instead. The busy end-of-year atmosphere made everything feel rushed and left me with an unpleasant impression.

  • 5.00
    Ur*

    Thank you for your support this year-end.

    No matter how busy the Hotel is, the Executive Room offers a calm and relaxing atmosphere, which is truly delightful. We enjoyed the ambiance of the lounge, the setup of the Room, the New Year's spirit, and a wonderful dining experience. We look forward to visiting again to immerse ourselves in such an atmosphere. Thank you to all the staff members!

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  • 4.33
    1960さん

    Thank you very much for your kind hospitality.

    I stayed in a Club Room for 3 nights. Due to my schedule, I stayed for 3 nights, but on the final day, my plans ended in the evening, so I returned to the Hotel early and decided to try the cocktail time. I visited the temporary lounge on the 29th floor around 6:15 PM. As someone who doesn’t drink alcohol, I was looking forward to enjoying the food. However, one type of meat dish had run out and was not replenished during my time at the lounge, which was a bit disappointing. The building itself feels slightly dated but is well-maintained and clean. The staff greeted me with smiles, making my stay pleasant. For breakfast, I tried both sushi and a Japanese set meal on different days; both were very delicious. One minor disappointment with the Japanese set meal (semi-buffet) was that it could have included more warm buffet options like curry or ham. Including its convenient location directly connected to Daiba Station on Yurikamome Line and proximity to a convenience store, overall it was a very satisfying stay. If I have business in Odaiba again, I would love to stay here once more. Thank you!

  • 4.67
    kohami

    Thank you for your kind support.

    I have used the club floor several times, and I appreciated the early check-in accommodation and thoughtful service. It was a very pleasant experience overall. However, there is one concern I have, which I prefer not to mention here but would like to discuss with someone directly.

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