รีวิวและความประทับใจจากผู้เข้าพักที่ Hotel Okura Fukuoka - 2หน้า

(จังหวัดฟุกุโอกะ/เชื่อมต่อโดยตรงกับสถานี Nakasu-Kawabata) [ทั้งหมด 264 ห้อง]
คะแนนรวม
4.50
ยอดเยี่ยม (137)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.56
  • สิ่งอำนวยความสะดวก
    4.39
  • การบริการลูกค้า
    4.69
  • อาหาร
    4.54
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.22
  • ความพึงพอใจ
    4.58
  • 4.50
    珠ちゃんと龍

    A Hotel You Can Trust

    I chose Hotel Okura in Fukuoka as well. Just like Kyoto Hotel Okura, the staff's hospitality and the atmosphere were both top-notch. Since it was a business stay, safety and security were my top priorities. The staff's natural smiles and warm greetings of "Welcome back" were delightful, and many of the guests had a calm demeanor, allowing me to feel as comfortable as if I were at home. The breakfast offered a wide variety of dishes featuring local ingredients, which I thoroughly enjoyed. I would love to stay here again.

  • 4.83
    tomoko40

    As expected, it was excellent.

    Hotel Okura was excellent in every way. I look forward to staying again someday.

  • 4.83
    k salon

    As expected from a l...

    As expected from a long-established Hotel, the bed's firmness was just right, allowing for a very restful sleep. The staff's attentive care was also pleasant, showcasing their high level of hospitality. I would definitely like to stay here again when visiting Fukuoka.

  • 4.80
    みう0424

    This was my first time using it. It was very convenient, so I would like to use it again next time.

  • 1.67
    ozryu

    Hospitality

    I was impressed by the high level of hospitality from all the staff.

  • 4.83
    花子は姐さん

    Traveling with my mother, who requires Level 5 long-term care.

    My mother suffered a cerebral hemorrhage a year ago, and she wanted to see my sister in Fukuoka, so we traveled all the way from Tokyo to Fukuoka. Although she can stand up and walk a little, she uses a wheelchair for getting around. When I mentioned this at the time of Reservation, you kindly arranged a room close to the elevator and provided an assisted shower chair, among many other thoughtful touches. I truly felt this is what you’d expect from a first-class Hotel. I also told you that her 83rd birthday was two days after our stay, and we were delighted to receive cookies along with a birthday card. If I may mention just one thing: the step at the entrance to the bath & shower room was difficult for her. The shower chair was also quite large for use with the bathtub, making it hard for her to move around and requiring extra effort. She can still stand for now, so we managed, but I felt that this type of bathroom would be challenging in the future. Other than that, everything was perfect and we had a very comfortable stay. Thank you very much. If we have another chance to visit Fukuoka, we would definitely like to stay again.

  • 4.67
    ＠＠＠ベンジャミン

    I had a pleasant stay.

    Check-in was a bit earlier than usual, and thanks to the perks of being a Diamond member, the process went smoothly. I was grateful for the room upgrade and even received complimentary drink tickets as part of the benefits. In the evening, I enjoyed dinner at the sushi restaurant in the basement and had a relaxing time in my Room. Breakfast was also delicious. Above all, it was wonderful that every staff member I passed greeted me warmly. The only downside was that the toilet switch and paper holder were positioned slightly behind where you sit, making them a bit inconvenient to use. But I suppose that's unavoidable. Although it's a bit pricey for me, I would love to stay here again for both business trips and private occasions.

  • 4.00
    ７７７みき７７７

    The breakfast is delicious but slightly disappointing.

    Stayed in April for 2 nights (without breakfast), and this time for 3 nights (with breakfast). After staying for 3 nights (with breakfast) last September, I left a review suggesting improvements to the breakfast menu, such as varying the dishes more instead of repeating items like baked curry on Day 1 and Day 3 or changing hot pot options. The response at that time was an apology and acknowledgment of the challenge in keeping breakfasts fresh for guests with multiple night stays, along with a commitment to improve. However, this stay's breakfast offerings were almost identical to last September's. For my next stay at your accommodation, I may opt out of breakfast or limit it to one day. Other hotels offer multiple choices for breakfasts; I hope you will consider implementing similar services. Other aspects such as customer service were mostly satisfactory.

  • 5.00
    meme-o

    A perfect Hotel for a safe and comfortable stay

    Recently, with the reservation of barrier-free rooms, even elderly guests can stay comfortably and with peace of mind. The staff always provide wonderful service, allowing us to have an incredibly enjoyable time. The sense of security is always exceptional. We also asked the concierge various questions and were able to fully enjoy Hakata. Thank you very much!

  • 5.00
    おのやん

    All comfortable

    Everything is exceptionally comfortable.

  • 5.00
    Grandma Mickey

    It was excellent. Th...

    It was excellent. The service was great, and the meals were very delicious. The security was reliable, allowing me to sleep soundly and feel refreshed. Thank you very much!

  • 5.00
    アキラキラキラ

    Okura Brand

    From the moment I entered the lobby and checked in at the front desk, enjoyed a meal at "Yamazato" within the Hotel, had breakfast the next morning, and checked out, every staff member I encountered provided excellent service with a warm smile. This is truly what defines the "Okura brand," and it was impressive. Although it was just a one-night stay this time, it was truly comfortable. I will definitely use your services again. Thank you very much.

  • 3.80
    てくてくどこいこくの

    Renovation needed.

    The entire facility features a unit bath, which may not be ideal for Japanese guests seeking relaxation unless there is an Onsen available. Given the age of the building, a full renovation separating the bath and toilet would be recommended. The bathtub is about 17 cm longer than usual, posing a potential risk for shorter individuals. Anti-slip measures in the bathtub are suggested.

  • 4.33
    まっきー３

    Hotel Okura Brand Quality

    Exceptional service quality. As a regular accommodation in Hakata, the moment you step into the lobby, you feel a sense of calm and comfort as if returning home. This time, I had the chance to enjoy the breakfast buffet after a while, and the addition of local dishes to the classic items was impressive. While the facility shows its age, it adds charm rather than deterioration.

  • 5.00
    きおきお77

    Excellent.

    I stay here about twice a year. Even when staying in the most affordable room, whether with children or alone, the staff is always very kind and accommodating, which makes me happy. Even during a multiple night stay, the room is cleaned thoroughly, which I truly appreciate. If you're staying in Hakata, I highly recommend Okura. Thank you very much!

  • 5.00
    マイケル.Jr

    Excellent!

    Shopping is most convenient in Tenjin, and dining is best in Nakasu. Our Hotel is connected to Nakasu-Kawabata Station via an underground passage, making summer travel comfortable. Tenjin is just one subway stop away, offering great convenience. The service, Room quality, and dining are all top-notch—truly the Okura standard. Although I arrived much earlier than the check-in time, I was able to securely store my valuables and enjoy sightseeing hands-free. During meals, staff always asked about seating preferences with great attention to detail. The Room had a luxurious and functional design with a view overlooking the cityscape; the towels were wonderfully fluffy. The breakfast buffet was meticulously prepared dish by dish and incredibly delicious—the Hakata ramen even surpassed highly-rated ramen shops in town! I have stayed at several highly-rated hotels in Fukuoka, but this one was by far the best!

  • 4.83
    ワイン大好き！

    The mango Danish was excellent.

    The taste of the melon Danish was unforgettable, and I always choose to stay at Okura when visiting Fukuoka. The July mango menu was also perfectly balanced with cream and absolutely delicious. The cream is adjusted to match the fruit, so the monthly blueberry option was refreshing and delightful as well. I look forward to staying again!

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  • 5.00
    しほ18

    Japanese Hotel Hospitality

    Despite our sudden Room request at check-in, the staff accommodated us graciously, allowing us to enjoy a very comfortable 2-night, 3-day stay. When our child accidentally soiled the bed sheets late at night, they promptly replaced them. The following day, the same staff member kindly checked in on us, showcasing heartwarming hospitality. Our first trip to Fukuoka became a truly wonderful memory. Great access, excellent hospitality, and delicious breakfast—when we visit again, we will definitely choose Okura!

  • 4.20
    kinkira

    Air conditioner

    The air conditioner was very noisy. This was my first time noticing it. Maybe it's just this room?

  • 3.60
    ふにちゃん

    During the Yamakasa Festival Season

    Conveniently located near the downtown area, but the air conditioning was not effective, possibly due to the building's age, making it difficult to sleep. Additionally, there seemed to be an issue with mites. Rating: 4.

  • 5.00
    007.

    I decided to stay he...

    I decided to stay here because I love the breakfast at Okura, and it was as delicious as expected! I thoroughly enjoyed many Fukuoka specialties like Hakata ramen, mizutaki, and mentaiko. The Hakata omelet was especially delightful—I would have gone for seconds if I had room! I can't wait to come back and enjoy it again. The staff provided warm hospitality, making my stay truly wonderful.

  • 5.00
    姫とご隠居

    Thank you very much.

    Stayed for 2 nights from July 4th. The staff's service was very kind and wonderful. Thank you very much. I will definitely stay here again when I visit Fukuoka.

  • 4.17
    love_ly

    I would like to use it again.

    Direct access from the airport without transfers, and while there is a bit of a walk from the station, it is connected, making it convenient even on rainy days. The location was also ideal for city sightseeing. Compared to newer international hotels, the building and facilities do show their age; however, they are well-maintained and impeccably clean, so it wasn’t an issue. The bed was also very comfortable. The front desk and lobby staff during check-in provided service that met Okura’s high standards. On the other hand, as mentioned by others in reviews, I was surprised by the coffee service at Camellia during breakfast. When seated, I was told "We’ll come back later," but even after getting food from the buffet and starting my meal, no one came to take my order. Staff were moving around clearing tables where others had finished eating but avoided eye contact with me entirely. Finally losing patience, I called out to someone before being served coffee at last. When I asked a young female staff member why no one came to take my order earlier, she replied that they would bring it if customers called them over first—an unusual experience for me where cups remained overturned on tables without any proactive service or even being asked "Coffee or tea?" This seems to be Camellia's standard style of service at Okura Fukuoka since similar reviews have been noted in the past without improvement. That said—even with this issue—the overall accommodation experience was comfortable enough that I would consider staying here again in future visits!

  • 4.00
    てるよんさん

    Service Excellence

    After work, as I headed to the Hotel entrance via subway, a bellman ran over from afar to assist with my suitcase. Every staff member I passed inside the Hotel greeted me without fail. It feels refreshing, as such hospitality seems less common in recent Hotels. Thanks to the Diamond benefits, my Room was upgraded and had ample space. While the amenities didn’t reflect much effort towards reducing plastic use, I was informed they are transitioning by using up current stock. Though the Room shows its age, it was impeccably clean and comfortable. There were no unpleasant odors on the pillows, and a thoughtfully placed origami crane added a warm touch—truly living up to Okura’s reputation.

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  • 4.67
    meme-o

    The staff provided a truly comforting experience.

    It was my first trip to Hakata in a long time since the COVID-19 pandemic. I forgot to request a barrier-free room via email in advance, but you kindly prepared it for me during the busy check-in time. Thank you so much. (I remembered staying in the same barrier-free room and an adjacent room with connecting access before.) The smiles and wonderful hospitality of the staff were truly comforting. I look forward to staying again. Thank you very much!

  • 5.00
    シルヴィア.r

    Feel at ease.

    I have been staying here for nearly 10 years. Although I stay about three times a year, I truly appreciate the consistently excellent service. Every time I check in and enter the Room, even though it's a different Room each time, I feel such comfort that it makes me want to say "I'm home." I sincerely hope this will always remain a place where I can say "I'm home."

  • 5.00
    ゆたかたま

    It was a comfortable stay.

    This is my second stay following February. Thank you for your hospitality again this time. I have already made a reservation for next month's business trip as well. Looking forward to it! The access from the airport, overall cost performance, and breakfast quality are undoubtedly top-notch in Fukuoka. I also use Okura in Tokyo and Kobe, and I can truly feel the exceptional Okura quality here as well. The facility is so well-maintained and clean that its age does not bother me at all—definitely a plus point!

  • 4.50
    ナックルベリー

    The hospitality is excellent.

    I chose this Hotel for my business trip because it had a pool available during my free time. Although the Hotel has a historical feel and did not have a smart TV, the hospitality was exceptional, as expected from Okura. The pool was clean, bright with natural sunlight, and I enjoyed swimming there twice. If I have another chance to visit Hakata, I would love to stay here again.

  • 5.00
    たかたかたんさん

    I had a relaxing time.

    I used this accommodation for work, and it felt great to stay at a nostalgic and wonderful hotel after a long time. As it is an established hotel, the facility is not particularly new, but everything was well-cleaned, and the staff's service was excellent. It was a truly relaxing stay. Thank you very much.

  • 4.33
    springpon

    I would like to stay here again.

    The location was perfect for my plans on both days, and everything was within walking distance. The Hotel staff were all incredibly kind, making my stay very pleasant. I will definitely stay here again next time.

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