รีวิวและความประทับใจจากผู้เข้าพักที่ Hotel Okura Fukuoka

(จังหวัดฟุกุโอกะ/เชื่อมต่อโดยตรงกับสถานี Nakasu-Kawabata) [ทั้งหมด 264 ห้อง]
คะแนนรวม
4.50
ยอดเยี่ยม (131)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.56
  • สิ่งอำนวยความสะดวก
    4.40
  • การบริการลูกค้า
    4.69
  • อาหาร
    4.55
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.22
  • ความพึงพอใจ
    4.58
4.83
花子は姐さん

Traveling with my mother, who requires Level 5 long-term care.

My mother suffered a cerebral hemorrhage a year ago, and she wanted to see my sister in Fukuoka, so we traveled all the way from Tokyo to Fukuoka. Although she can stand up and walk a little, she uses a wheelchair for getting around. When I mentioned this at the time of Reservation, you kindly arranged a room close to the elevator and provided an assisted shower chair, among many other thoughtful touches. I truly felt this is what you’d expect from a first-class Hotel. I also told you that her 83rd birthday was two days after our stay, and we were delighted to receive cookies along with a birthday card. If I may mention just one thing: the step at the entrance to the bath & shower room was difficult for her. The shower chair was also quite large for use with the bathtub, making it hard for her to move around and requiring extra effort. She can still stand for now, so we managed, but I felt that this type of bathroom would be challenging in the future. Other than that, everything was perfect and we had a very comfortable stay. Thank you very much. If we have another chance to visit Fukuoka, we would definitely like to stay again.

  • ห้องพักและสิ่งอำนวยความสะดวก5
  • สิ่งอำนวยความสะดวก5
  • การบริการลูกค้า5
  • อาหาร5
  • น้ำพุร้อน・อ่างอาบน้ำ4
  • ความพึงพอใจ5
  • 16/10/2025~
  • 3 คน 1 ห้อง
  • [Non-Smoking] Large Twin Room (35 m²)
  • รวมอาหารเช้า

การตอบกลับจากสิ่งอำนวยความสะดวก

Thank you very much for staying at Hotel Okura Fukuoka the other day. We are pleased to hear that you were satisfied with your stay; however, we also noted your comments that the bathroom layout was inconvenient. We sincerely apologize, as there are some aspects that are difficult to improve due to structural limitations, but we do offer barrier-free Rooms for guests with physical disabilities. Unfortunately, we are unable to provide this option in the Room category you stayed in; however, our 30 m² twin Room is designed so you can relax comfortably and with peace of mind. Please consider it for your next visit. We will continue striving to improve our service by taking your feedback into account. When you visit Fukuoka again, we would be delighted to welcome you back. We look forward to seeing you again soon.

ดูรีวิวทั้งหมดของHotel Okura Fukuoka