[Important] Warning About Suspicious Messages
Thank you very much for your continued patronage of ALA HOTEL KYOTO.
We have received reports of suspicious messages being sent to guests at hotels in Japan and overseas via email, WhatsApp, and other messaging apps, impersonating hotels and requesting actions such as “confirming reservation details,” “re-entering credit card information,” or “completing payment procedures.”
Please be advised that our hotel will never ask you to confirm your reservation or complete payment procedures via email, WhatsApp, or other messaging apps.
If you receive any suspicious message, please take the following precautions:
- Do not open any URLs or links included in the message.
- Do not enter your credit card details or personal information.
- Do not reply to the message.
If you have any questions or concerns, please contact us directly using our official contact information rather than the contact details provided in the message.
We apologize for any concern this may cause and sincerely appreciate your understanding and cooperation.


















