For Guests with Food Allergies
We will do our best to accommodate your dining needs so you can enjoy your meals.
However,,as guest safety is our top priority,,please review the following points and make a final decision at your own discretion.
1.We recommend a low-allergen menu for guests with food allergies to any of the 8 specified ingredients (shrimp,,crab,,walnuts,,wheat,,buckwheat,,egg,,milk/dairy products(s),peanuts)as well as soybeansand sesame..
2.If you would like a low-allergen menu,,,please contact us at least 3 days beforeyour staywith specific details(suchas ingredients,to avoidandthe numberof guests).Requests made within 2 daysof arrivalcannot be accommodated..
3.Thelow-allergenmenuis preparedin thesame kitchenas other dishes containing allergens.The same cooking utensils,,,tableware,and washing equipmentare also used;,therefore cross-contaminationmay occur.We cannot completely prevent airborne exposureor trace contamination..
4.Althoughwecan providea low-allergenmenu,it does not guarantee thatno allergic reactionwill occurfor thereasons above.We may be ableto remove individual items such asshrimp,,,crab,,,buckwheat noodles(soba),or peanuts;howeverallergies totoingredients suchas wheat,,,egg(s),milk/dairy products(s),andsoybeansare often difficultto accommodatebecause theyare commonly includedin seasoningsand soup stock.Pleasealso understandthatsoy sauceis essentialin Japanese cuisine,and itis difficultto eliminate wheator soybean componentscontainedinsoy sauce..
5.If symptomsare severe,we may have no choicebutto declinefor safety reasonsThankyouforyour understanding.Insuch cases,youmay bringyour own safefood(e.g.,retort/pouch foods)and dineat thesame tableasyour companions.Please letus knowifyou needmicrowave heatingor wishtoborrowtableware..
6.At buffet venues,due tothe natureof this service styleandthe shared useof serving chopsticks,tongs,etc.,we cannot completely prevent allergen cross-contact.We display information forthe8 specified ingredientsas wellassoybeansandsesame;however,this indicates onlythat these itemsare definitely usedinsome ofthe dishes provided.It does not guarantee thatother allergensnot listedarenot presentat all.
*For information on how we handle personal data,/please see “For Guests with Food Allergies” onour website.*
















