Hyatt Regency Hakone Resort & Spa

We visited with our 3-month-old baby.As it was our first trip with a child, we were anxious at first, but thanks to the warm hospitality and flexible support, we were able to relax and enjoy our stay. We had made a Reservation for a dinner course at the restaurant, and I was worried that if our baby cried it might disturb other guests. The staff continued to reassure me with thoughtful words, and I was especially impressed by how quickly they arranged to change the latter part of the meal to room service.I’m truly grateful to the kind female staff member who took care of us at dinner!Because of this heartfelt service, we decided to make our next Reservation with a Hyatt property as well.Thank you very much!

I’m always impressed—not only with the Facility, but also with how attentive the staff are throughout the property. They were courteous and kind, and my wife and I had a very comfortable stay. The meals seemed to have changed slightly, but they were just as delicious as ever. Thank you very much. We would love to visit again soon.