Shirahama Coganoi Resort & Spa住客評價與感想

(和歌山縣/南紀白濱) [總共172間房間]
總體評分
4.51
精彩 (545)
  • 客房・設施
    4.38
  • 設施・設備
    4.31
  • 接待・服務
    4.58
  • 餐飲
    4.54
  • 溫泉・浴池
    4.70
  • 滿意度
    4.57
3.00
Sjesi

This is the second time.

I have stayed here several times, but last time they brought my luggage for me, whereas this time I was told to handle it myself, which surprised me. The amount of food served was also less than before, which was disappointing. However, the garden illumination was nice. Overall, it feels like a reasonably priced accommodation.

  • 客房・設施3
  • 設施・設備4
  • 接待・服務2
  • 餐飲3
  • 溫泉・浴池3
  • 滿意度3
  • 2025/12/9～
  • 4名 1間
  • Family Room (Japanese-Western Style) <Non-Smoking> [Ocean View]
  • 含早晚餐

設施的回覆

Thank you for choosing Shirahama Koganoi Resort & Spa. We sincerely apologize for any discomfort caused by our service, which may have differed from your expectations. We regret that we were unable to assist with your luggage as anticipated and that the quantity of food did not meet your satisfaction. Your feedback is invaluable, and we will share it with the relevant departments to review and improve our services and hospitality. We are committed to providing an even more satisfying stay in the future. Thank you once again for sharing your valuable opinions with us.

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