Guest Reviews & Impressions for Shirahama Coganoi Resort & Spa

(Wakayama Prefecture/Nanki Shirahama) [Total 172 Rooms]
Overall Score
4.51
Wonderful (543)
  • Rooms & Amenities
    4.38
  • Facility
    4.31
  • Hospitality & Service
    4.58
  • Meals
    4.53
  • Onsen & Bath
    4.70
  • Satisfaction
    4.57
3.00
Sjesi

This is the second time.

I have stayed here several times, but last time they brought my luggage for me, whereas this time I was told to handle it myself, which surprised me. The amount of food served was also less than before, which was disappointing. However, the garden illumination was nice. Overall, it feels like a reasonably priced accommodation.

  • Rooms & Amenities3
  • Facility4
  • Hospitality & Service2
  • Meals3
  • Onsen & Bath3
  • Satisfaction3
  • 12/9/2025～
  • 4 people 1 room
  • Family Room (Japanese-Western Style) <Non-Smoking> [Ocean View]
  • Includes breakfast and dinner

Reply from the Facility

Thank you for choosing Shirahama Koganoi Resort & Spa. We sincerely apologize for any discomfort caused by our service, which may have differed from your expectations. We regret that we were unable to assist with your luggage as anticipated and that the quantity of food did not meet your satisfaction. Your feedback is invaluable, and we will share it with the relevant departments to review and improve our services and hospitality. We are committed to providing an even more satisfying stay in the future. Thank you once again for sharing your valuable opinions with us.

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