Shirahama Coganoi Resort & Spa住客評價與感想

(和歌山縣/南紀白濱) [總共172間房間]
總體評分
4.51
精彩 (543)
  • 客房・設施
    4.38
  • 設施・設備
    4.31
  • 接待・服務
    4.58
  • 餐飲
    4.53
  • 溫泉・浴池
    4.70
  • 滿意度
    4.57
3.00
私が噂のちやこ

Considering the reviews

I made a reservation because the reviews were good, but I found the meal flow to be very poor. With only 90 minutes and such a crowd, I couldn't enjoy my meal at ease. I was disappointed.

  • 客房・設施3
  • 設施・設備3
  • 接待・服務3
  • 餐飲2
  • 溫泉・浴池5
  • 滿意度2
  • 2025/8/22～
  • 2名 1間
  • Double Room <Non-Smoking> [Ocean View]
  • 含早晚餐

設施的回覆

Thank you very much for staying at Shirahama Koganoi Resort & Spa. We also sincerely appreciate you choosing our accommodation after reviewing the reviews among many facilities. However, we deeply apologize that due to the restaurant's congestion and meal flow, you were unable to fully enjoy your dining experience. We are truly sorry for not meeting your expectations despite your anticipation. We take your feedback seriously and will work on improvements such as revising guidance methods during busy times and layout adjustments. Thank you again for sharing your valuable opinions with us. Should there be another opportunity, we would be delighted to provide a more comfortable stay and hope for your return in the future.

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