Guest Reviews & Impressions for Shirahama Coganoi Resort & Spa

(Wakayama Prefecture/Nanki Shirahama) [Total 172 Rooms]
Overall Score
4.51
Wonderful (544)
  • Rooms & Amenities
    4.39
  • Facility
    4.31
  • Hospitality & Service
    4.58
  • Meals
    4.54
  • Onsen & Bath
    4.70
  • Satisfaction
    4.56
3.00
私が噂のちやこ

Considering the reviews

I made a reservation because the reviews were good, but I found the meal flow to be very poor. With only 90 minutes and such a crowd, I couldn't enjoy my meal at ease. I was disappointed.

  • Rooms & Amenities3
  • Facility3
  • Hospitality & Service3
  • Meals2
  • Onsen & Bath5
  • Satisfaction2
  • 8/22/2025～
  • 2 people 1 room
  • Double Room <Non-Smoking> [Ocean View]
  • Includes breakfast and dinner

Reply from the Facility

Thank you very much for staying at Shirahama Koganoi Resort & Spa. We also sincerely appreciate you choosing our accommodation after reviewing the reviews among many facilities. However, we deeply apologize that due to the restaurant's congestion and meal flow, you were unable to fully enjoy your dining experience. We are truly sorry for not meeting your expectations despite your anticipation. We take your feedback seriously and will work on improvements such as revising guidance methods during busy times and layout adjustments. Thank you again for sharing your valuable opinions with us. Should there be another opportunity, we would be delighted to provide a more comfortable stay and hope for your return in the future.

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