รีวิวและความประทับใจจากผู้เข้าพักที่ ANA InterContinental Manza Beach Resort - 2หน้า

(จังหวัดโอกินาว่า/ออนนะ) [ทั้งหมด 400 ห้อง]
คะแนนรวม
4.23
ดี (283)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.16
  • สิ่งอำนวยความสะดวก
    4.16
  • การบริการลูกค้า
    4.41
  • อาหาร
    4.42
  • น้ำพุร้อน・อ่างอาบน้ำ
    3.88
  • ความพึงพอใจ
    4.35
  • 4.33
    竜而

    The ocean view is amazing.

    The Club Lounge is a must. The service was excellent, but the Facility showed its age in places. We had a wonderful stay and made great memories!

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  • 1.83
    Funa2020

    The Room was too cold, so I couldn’t enjoy my stay.

    Some time has passed, but I saw your reply on another company’s site saying, “We take your feedback seriously, will share it with the relevant departments, and will work to improve.” However, nothing seems to have changed, so I would like to leave this comment. For this stay, I originally made a Reservation for two nights in a club Room via the official IHG website, but shortly before arrival I rebooked for four nights through IKYU. When we arrived at the Hotel, I expected a pleasant check-in at the club lounge while chatting with staff. However, my status as an IHG member had not been registered at all, and I was even asked to write my membership number on paper—this is when things started to feel off. Once in the Room, Wi‑Fi did not connect via the member service. Even after calling Instant Service about it, they repeatedly said only that they would “send someone up.” In the end, the staff member simply connected us using the non-member Wi‑Fi service—and it was so slow it was barely usable. Next, because the Room was cold, I contacted Instant Service again. They told me that “the air conditioner is fan-only,” and that there were no portable heaters left to lend out but they would let me know if one became available. As a result, we had to endure being cold every day. Later I learned that it seems heating from the air-conditioning system had been turned off. In response to this issue, the Hotel stated: “Unfortunately due in part to unfavorable weather conditions as well, we were unable to meet your expectations.” For comparison: at a Hotel in Naha City where we stayed the night before, there was a note on the air conditioner saying “cooling only,” and portable heaters were provided—quite a contrast. I also requested laundry service for two items; they did not come back by the scheduled time. After calling to ask about it and finally receiving them back (or so I thought), only one item was returned—so I had to call again. Furthermore, at checkout there was no mention of any of these issues at all from the lounge front desk. The receipt also did not include my membership number. While they strictly checked eligibility for lounge entry itself (which they should), it felt like more important matters were handled carelessly. It seems that under the previous general manager hospitality may have been prioritized; while some staff members—like those we first met—clearly understand this mindset and provide good service accordingly، many others appear completely indifferent. Despite this situation، it seems you have increased your Service Fee—what will happen going forward? This used to be a Hotel whose location and other aspects we liked، which makes this especially disappointing. For reference، for our next trip to Okinawa we have already made a Reservation through IKYU at another highly rated Hotel.

  • 4.33
    kitty好き

    I stayed in a Room w...

    I stayed in a Room with a terrace under a Plan that included lounge access. I would have liked to see a wider selection of alcoholic drinks in the lounge.

  • 2.83
    チョコレートもち

    Revisiting after more than a decade

    This was our first visit in a while, and our first time staying with children. I’d like to share a few concerns. We went to the club lounge right at opening time for breakfast, but the door was not open. Even after the scheduled time had passed, no staff came, and more guests kept gathering. In the end, we had to wait about 10 minutes before it finally opened. Many guests likely plan their morning around arriving at opening time—why wasn’t it opened on schedule? On another day in the lounge, while we were placing a drink order, a guest who seemed to be an acquaintance of the staff member walked by. Despite being in the middle of taking our order, the staff member started greeting and chatting with that guest and did not listen to us at all. We had to repeat the drink name several times before they finally began responding to us. It was extremely rude, and our whole family was taken aback. There were also very kind staff members, which made this especially disappointing. We also used Aquabelle, but the French fries were overly spiced and the pasta was far too spicy—despite being menu items children would normally like, our child couldn’t eat them. I’m not sure if it was just that day, but I would like to see more kid-friendly options. A family at the next table mentioned the same thing as well. We used the large public bath every day too, and my husband said that when he went in the morning, the water temperature was 45°C. Isn’t that too hot? Is it not being checked or adjusted? The lounge food itself was very delicious, and we enjoyed Ocean Park, fireworks, and the kids’ festival games overall. Thank you very much.

  • 3.00
    pro

    Lounge Plan

    Breakfast was excellent and varied, but the dinner menu was limited and disappointing. Also, the large public bath closes too early in the morning.

  • 4.67
    syuutyan

    We stayed with Club ...

    We stayed with Club Lounge access. The lounge, including the food and drinks, was very satisfying. The only disappointment was that it would have been perfect if in-house loungewear and slippers for use inside the hotel had been provided for going to the large public bath.

  • 4.50
    a_5

    Thank you.

    The bellman who assisted us upon our arrival on 3/5, as well as the bellman who came to escort us to the lounge after we checked out on 3/6, were both very cheerful and kind. Thank you for your thoughtful service and for keeping my mother company with conversation.\nThis stay made us want to return to ANA InterContinental Manza Beach Resort again—our sixth visit next time.

  • 4.83
    よーいけっち

    We were very satisfied.

    Although I arrived two hours earlier than the check-in time, they kindly accommodated me, which was a great help. I was impressed by how promptly all the staff responded.

  • 1.33
    きえ73

    I stayed about two y...

    I stayed about two years ago with club lounge access, and both the service and the lounge were excellent, which is why I decided to return. I travel around The whole country once or twice a month, and this time I planned an Okinawa club lounge tour. However, this stay was very disappointing. Perhaps the club lounge system has changed, but it did not meet my expectations. There were no staff present when we arrived by car. I understand it can be busy, but I don’t think guests should be expected to simply accept that. I also think the Room maintenance should be improved. In addition, the amenities in the large public bath left my hair feeling stiff and dry; I would like to see better-quality products. Last time, there was a gift with an IKYU Reservation, but not this time—other hotels offered one. I don’t think I’ll stay again.

  • 3.67
    善さ

    The off-season is the best time to book.

    As stated in the title.

  • 4.67
    ヨガ好き、あーたん

    Relax and unwind

    Although it started with unfortunate rain, they immediately offered us an umbrella upon arrival, so we were able to move from the parking lot without getting wet. Since we had access to the club lounge, we could check in at a relaxed pace while looking out at the sea. We could also see the beach from our Room, which made it feel like a special getaway. The bath was not crowded, so we could use it comfortably, though it did feel a bit enclosed. The breakfast had a wide variety of options and left us completely satisfied. Above all, the way the elevators moved up and down at night was beautiful—I never got tired of watching it. The lounge staff were friendly and easy to talk to.

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  • 2.67
    みつまめ555

    I felt the property was understaffed.

    This is an Accommodation I had wanted to stay at someday since the ANA Manza days. The bellboy’s guidance on arrival was smooth; they quickly identified our Room from the Reservation name and immediately told us where to park. At check-in and at the dinner buffet restaurant, we were assisted by foreign staff, but their Japanese was not at a level suitable for guest service. If their Japanese is not understandable to guests, and they cannot understand what we say unless we switch to English, they should not be assigned to front-line service or guidance roles. Perhaps due to chronic understaffing, even after entering the Room after 4:00 p.m., the complimentary minibar was not prepared. At dinner, once items ran out at the buffet, most were hardly replenished. The food was not particularly good either, which was very disappointing. We chose Unkai for breakfast, and this was satisfying in both staff service and food. The large public bath is small and the washing area gets crowded; rather than paying extra to use it, I think staying in the Room is more comfortable. We chose this place for the ocean view, but aside from that it did not meet a satisfactory standard at all.

  • 3.83
    s-hira

    Used every time

    I stay here every time I visit Okinawa as my regular Hotel, and with so many dining options, it’s a place where you can truly enjoy resort life.

  • 3.00
    potato_h

    Disappointing breakfast.

    The chair in the Room was very heavy and could only be moved by dragging it. It seemed that the guest on the floor above was dragging a chair around at all hours, and about once every 1–2 hours there were rumbling vibrations like a tremor, which was stressful. Also, breakfast had limited variety and only a very small amount of local specialties. In addition, I went about an hour before breakfast ended, but popular items were left empty and were not refilled. The dining hall staff were chatting while roughly stirring food in a pot with a ladle, and they pressed their palms directly onto stacked small plates (perhaps to check the temperature?), which was unpleasant. It’s disappointing because the front desk staff were very good. Maybe it was because it was the off-season and reasonably priced. I won’t be returning.

  • 4.40
    poporotaro

    Satisfied.

    The building itself is old, but it was clean and didn’t bother me. I had a Reservation for the club floor, but at check-in I was directed to the regular counter. It said check-in was available in the lounge, so I thought it was strange—turns out it was a mistake. I felt they should have confirmed in advance. Maybe they judged by appearances (lol). The club lounge had a great selection of drinks and light snacks, and I could relax. The beach is also nearby, so I’d like to stay again in summer.

  • 4.60
    うみまるとかめしゃん

    A Hotel that both children and adults can enjoy

    In early February, we stayed in a Room with lounge access. It was a trip to celebrate the birthdays of my two daughters. They even received doll gifts, and both were thrilled—they took them along everywhere throughout the trip! We also wanted to unwind from our daily routine and relax in the lounge, and it had such a calm atmosphere. We enjoyed both afternoon tea and alcoholic drinks, and were able to truly take our time. Unfortunately, the weather wasn’t great so we couldn’t go out much, but the Hotel’s kids’ park and stamp rally made the children very happy as well. Thank you very much.

  • 4.00
    おいもいぬ

    First-time stay

    On a clear day, we were able to see the beautiful ocean. The lounge is spacious, and the chairs are very comfortable. The Facility is a bit old due to its long history, but it feels cozy, and all the staff are very kind. We would love to stay again—thank you.

  • 3.33
    きゃべたん

    The lounge and the o...

    The lounge and the other restaurants were very good. As for the large public bath, I have some questions: Why are the cleansing oil and face wash not in the bathing area? Why are they in the changing Room instead? When all the sinks were occupied, it was difficult to use items like cleanser. Also, there were no amenities such as toner in the Room at all. This was my first time experiencing this at a Hotel. The Room had a large balcony, but it had not been cleaned.

  • 4.33
    adream

    Although the weather...

    Although the weather was bad, I’m glad I got to see the waves crashing against Manzamo. Charging guests for both parking and bathing fees is not very pleasant.

  • 4.33
    hanahana125

    This is my third stay.

    The club lounge here is our family's favorite. Enjoying afternoon tea while gazing at the beautiful ocean is a blissful and soothing experience. Having a room with an ocean view is also an important factor for us when choosing a hotel in Okinawa. This truly feels like an extraordinary experience. However, this time, there was an unfortunate incident. A piece of luggage we entrusted after getting out of the car went missing. It was a newly purchased souvenir, but it wasn’t expensive, and since we stayed for three nights, we could have gone back to Naha to buy it again if needed, so it wasn’t too shocking. What did shock me was the response from one of the female staff members at the bell desk. On the first night, I reported it to another staff member but received no response even after breakfast on the second day, so I stopped by the bell desk again. The female staff member didn’t offer any apology and simply said: “It hasn’t been delivered here. We checked security cameras but only saw suitcases being loaded. We also checked near the trash area but found nothing there either. Have you checked your car?” I wasn’t reporting a lost item; I was informing them that entrusted luggage hadn’t been delivered! Another staff member had already confirmed through security footage that several souvenir bags were loaded along with my suitcase, so her manner of speaking made me feel very upset—as if I were filing a lost-and-found report at a police station. Additionally, when my luggage was brought to my room earlier during check-in, I noticed something odd—a door stopper had been inserted into my suitcase handle for some reason! Why would anyone deliberately place it there? Leaving it on the floor wouldn’t have bothered me at all—but this left me feeling quite uncomfortable. That said, thanks to heartfelt hospitality from other team members including senior management and male bell desk staff afterward—I felt deeply grateful and reminded once again why ANA InterContinental Manza Beach Resort stands out as exceptional accommodation. Despite everything that happened during this stay—it remains one of our favorite hotels where we’d love to return someday! Thank you very much!

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  • 4.83
    tsubi

    The club lounge is excellent.

    I stayed in a room with club lounge access again, and I was delighted to be greeted with a warm "welcome back" at check-in. They even remembered my birthday, offering kind words of celebration along with a thoughtful surprise in the room, including a message card. The heartfelt hospitality truly touched me. The club lounge offered delicious champagne and cocktails, as well as high-quality cuisine that left me very satisfied. The Japanese breakfast in the morning was also excellent. One suggestion would be to make it easier for those with presbyopia to order via QR code; it would be appreciated if champagne refills could still be served directly at the table like before. The room's white and marine blue color scheme was lovely, and the bed was very comfortable; however, it was inconvenient that only one side of the bed had an outlet for charging smartphones, and the slow Wi-Fi was disappointing.

  • 4.33
    yamachan4649

    I enjoyed my stay wi...

    I enjoyed my stay with lounge access. As I arrived in the evening, I didn’t know I could use the afternoon tea service. Next time, I’d like to check in during a time when it’s available. The Room with a private terrace allowed me to fully enjoy the star-filled night sky.

  • 4.17
    Ui_a

    It was a wonderful p...

    It was a wonderful place. I stayed in an ocean-view room. I was upgraded, and the view was amazing! The premises were easy to stroll around, and I had a relaxing time!

  • 4.17
    のんびり旅行好き

    Access to the lounge is highly recommended.

    The afternoon tea and evening cocktails in the lounge were delicious and very satisfying. I also enjoyed the view from the Room and strolling around the property. The large public bath is free to use, making it quite a great value overall. Some staff members seemed inexperienced, but they worked very hard, and there were experienced staff available at key points, so there was no issue at all. One complaint I have is about the Room temperature. The air conditioning can only be controlled centrally, and on days when the outside temperature exceeded 20°C, it was set to cooling mode. Even after turning off the air conditioning, it was still cold, so I contacted housekeeping to borrow a blanket (apparently portable heaters are also available but were all in use). Other than that, I was very satisfied with the cost performance and plan to bring heat-tech clothing for my stay this winter!

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  • 5.00
    愛鈴梨

    Club Lounge Plan

    I used the Plan with Club Lounge access. I enjoyed everything from afternoon tea to cocktail time. Stylish, delicious, and made me feel very happy. The staff's service was excellent and felt well-trained. Wonderful. The Room had a view of the sea, and the scenery was amazing. I would love to use it again.

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  • 5.00
    夫に感謝

    Comfortable Club Lounge

    We visited for our honeymoon. The view from the Room was amazing, and all the staff were incredibly kind. Thanks to you, it became a memory of a lifetime. Thank you very much. We will definitely come back to stay again.

  • 3.67
    日曜大工さん

    Regarding the Public Bath

    We enjoyed a relaxing time at the club lounge, and the high-quality cuisine was very satisfying. However, we encountered an unpleasant experience in the public bath as someone was brushing their teeth in the bathtub. While this may be due to cultural differences, it made us feel very uncomfortable, leading to our immediate departure. Perhaps discontinuing the distribution of toothbrushes at the public bath reception could be considered as a solution?

  • 3.33
    のぞひめちゃん

    Downgrade

    Thank you for your hospitality. The staff provided courteous service. I booked with Club Lounge access this time as well, but the lounge offerings have declined compared to before. Tea has changed from TWG to Ronnefeldt (without popular varieties), and the selection of alcohol has also decreased. The breakfast buffet no longer includes made-to-order rice balls or steak, which was very disappointing.

  • 3.17
    あんみは

    The lounge was great, but the public bath was disappointing.

    The hotel was bustling with families, likely due to the year-end season. The lounge was a bit lively during the hours when children were allowed, but most of them were well-behaved. However, the public bath was extremely noisy, making it hard to relax—I ended up leaving shortly after entering. The towels felt rough and weren’t very pleasant to use. On a positive note, both the cocktail hour snacks and breakfast at the lounge offered a wide variety of delicious options. The French toast was particularly outstanding! On the other hand, I was disappointed with the Eggs Benedict as the eggs were overcooked and not soft-boiled as expected.

  • 4.33
    ノリノリぱぱ

    Thank you for your patronage.

    I thoroughly enjoyed my Hotel stay. Thank you for your thoughtful gesture on our wedding anniversary. At check-out, I decided last minute to catch the limousine bus departing in 15 minutes, causing a bit of a rush—apologies for any inconvenience caused. Once again, I made many wonderful memories during this visit.

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