รีวิวและความประทับใจจากผู้เข้าพักที่ Sapporo Grand Hotel

(ฮอกไกโด/เชื่อมต่อโดยตรงกับทางเดินใต้ดินจากสถานีซัปโปโร เดิน 10 นาที) [ทั้งหมด 494 ห้อง]
คะแนนรวม
4.48
ดี (219)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.48
  • สิ่งอำนวยความสะดวก
    4.42
  • การบริการลูกค้า
    4.66
  • อาหาร
    4.73
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.12
  • ความพึงพอใจ
    4.53
  • 3.67
    背黄青鸚哥

    Perfect location! The food was delicious!!

    I stayed for a Multiple Night Stay of 4 nights in a non-smoking twin Room with breakfast included. The location was great: I could get there from Sapporo Station via the underground walkway without going above ground, and I could also reach the subway and Susukino through the underground passages. The Room was average—neither particularly good nor bad. It was nice that there was an air purifier. Breakfast offered plenty of Hokkaido vegetables, so I never got tired of it even after several days. The baked potato with butter, corn, and the Hotel’s special corn soup were delicious. They also had local specialties like soup curry and zangi (fried chicken). There were several kinds of desserts as well, and soft-serve ice cream topped with melon sauce was especially tasty.

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  • 4.83
    メッツ2

    Just as the rumors said.

    A long-established Hotel with a sense of history. However, it didn’t feel outdated—the Hotel has been renovated, and the Facilities were new and comfortable. The Hotel staff were also kind, and I would like to stay again next time. Thank you very much.

  • 2.83
    katyさん

    If you set your expectations as high as the Okura, you may be disappointed.

    I want to leave this on record just this once. When I was posted to Sapporo in my younger days, senior executives from headquarters usually stayed here, so I decided to use it again on a business trip from Tokyo. First, the club floor is far too dim. They may be aiming for a stately atmosphere, but it feels like an old Showa-era style. The flooring is… folk-craft themed? It’s hard to even put into words. In any case, the overall look feels badly mismatched. What’s offered there is also genuinely meager. Compared with other Hotels’ club floors (especially international chains), it falls far short. This is the first time I’ve experienced a club floor with virtually zero sense of luxury. The staff assigned to the floor were also unprofessional in that they seemed not to understand how business travelers move and work at all. They were kind enough as people, but dealing with staff who didn’t follow basic protocols was exhausting. In the bathroom (no separate washing area), the toilet lid kept opening and closing endlessly—if you’re going with this design, you should adjust the motion sensor settings accordingly. Breakfast had nothing noteworthy and felt mass-market, and the clientele was casual as well. With an Accommodation Fee just under 80,000 yen, I couldn’t shake the feeling of “what am I paying for?” In the end, it no longer feels like a Hotel where serious business professionals stay. Even if it’s considered a long-established property, you’ll regret it if you expect something like Okura-level quality.

  • 4.67
    GW滞在

    I felt the history and tradition dating back to 1934.

    We had a wonderful time.

  • 5.00
    水舞竜

    It was wonderful.

    I stayed on a Plan with Club Floor access. The service was excellent. I was especially impressed by the delicious in-house apple pie, scallop soup, and tomato juice. The Hotel’s atmosphere, rich in tradition and elegance, and the refined, attentive hospitality of the staff were outstanding. It made for a truly luxurious stay.

  • 4.80
    ゲスト

    Family Trip

    This was a Hotel I had wanted to stay at for a long time. What convinced me was that the toilet and the bathroom/sink area were separate. Since we were staying with three people, we made a Reservation for a slightly larger Room, and it was a great choice. I was able to fill the bathtub and relax, which helped relieve my fatigue. The only thing I noticed was that the Room lighting was dim, but everything else was good.

  • 4.83
    biwen

    Great, charming hotel

    Amazing location, excellent service, and an impressive breakfast.

  • 5.00
    entora

    It was very comfortable.

    I usually stay as a couple, but this time I stayed alone and have trouble with my legs. I was a little anxious, but thanks to your thoughtful support I was able to stay comfortably. I am truly grateful. The Grand Hotel is still the most relaxing and my favorite.

  • 3.67
    Keikotpiano

    Shower water pressure

    I stayed in a Main Building Twin for two nights, but the water pressure in the bath and shower was very weak, making it difficult to wash my hair. I hope this can be improved.\nOtherwise, it was a Hotel with a great location and good service.

  • 3.83
    めろーぷりん

    I stayed here for si...

    I stayed here for sightseeing. Although it felt a bit dated, it was clean and well maintained. However, I was surprised at how weak the airflow of the hair dryer in the Room was... It’s not a luxury Hotel, but I don’t think it’s an especially cheap one either, so I’d like them to provide a better hair dryer. For women, this is a very important point... Also, the air conditioning in the Room didn’t work at all, and it was uncomfortably hot during my stay... Even though I set it to 20°C, it still felt hot... The breakfast buffet had a wide variety of options and tasted great, so I was satisfied. The location is also in central Sapporo, so I think it’s very convenient for sightseeing.

  • 4.17
    Keikotpiano

    A slight odor in the Room

    The Hotel offers good service, but after staying two nights in a discounted twin room assigned at the Hotel’s discretion, I noticed a faint lingering odor. Was there some issue with the room?

  • 3.50
    たくたく1234

    The location is excellent, as expected.

    It felt like a long-established Hotel.

  • 4.20
    ゲスト

    Feels like an overseas Hotel.

    Within walking distance of Sapporo Station, with convenient parking. The first-floor lobby is spacious and feels upscale. The Room is large enough even for three people. The beds are (probably) semi-double—almost too big for Japanese guests—likely designed with international travelers in mind. If I had to point out a drawback, the bathroom ventilation is poor. Given the Hotel’s class it may be unavoidable, but having a coin laundry would be helpful. The staff service is excellent as expected. Overall, it feels worth the price.

  • 4.00
    madamolive

    A Hotel with a great location and excellent service

    I stayed here during the Obon holiday while traveling in Hokkaido. My son was suffering from airplane ear, so I asked the concierge to help find an ENT clinic that was open during Obon, and they took the time to search for one. It was difficult to find a hospital, but they were able to secure an appointment for the next day, which was a huge help. For breakfast the next morning, I chose the Japanese set meal instead of the buffet; it was beautifully presented and served in a quiet, relaxing restaurant, which felt very comforting. The Room had a calm atmosphere as well, and I was very satisfied with this Accommodation for adults. When I visit Sapporo again, I would like to stay here again.

  • 4.33
    酒楽さくら

    It exceeded my expectations in the best way!

    This was my first stay. Although it has a long history, I had assumed it would feel old and hadn’t considered it for Accommodation—but I was proven wrong! The neighboring Room was occupied by a foreign family with children, and their loud voices in the hallway were tiring, but once inside my Room the soundproofing was excellent and there was no unpleasant noise at all, so I stayed very comfortably. The breakfast buffet also used high-quality ingredients…everything was delicious. As a Hotel offering benefits for Diamond members, I was able to use the perks and was very satisfied. It has become one of the Hotels I’d like to stay at again.

  • 5.00
    ヒロ2518

    Thinking about our services

    I love Sapporo and visit often, but this was my first stay at this Hotel. The location is great, and transportation access is excellent. These days, perhaps due to staff shortages, more Hotels are introducing self check-in. I truly appreciate the accurate suggestions provided in response to my questions. Traditional service can be valued differently depending on the generation, but my stay was very comfortable. I would like to stay at this Hotel again.

  • 4.00
    みつみつばっぱ

    A Fun Summer Trip!

    Few Hotels make you feel as relaxed and at home the moment you arrive, but this one truly does. Thank you for welcoming me back time and again and allowing me to spend my stay as comfortably as if it were my own home. The staff’s consistently prompt, attentive service has reminded me that a Hotel is defined by its people. I hope it will remain just as wonderful in the future.

  • 4.50
    ナックルベリー

    A Casual Solo Trip

    I stayed here for a “staycation” while also escaping the heat and visiting ES CON FIELD. The Room was spacious and the bathroom was satisfying, but it was a shame that the window was small. The lounge was quiet, and I could relax even on my own. The breakfast buffet had a wide variety of dishes and was delicious. I would like to stay here again when I visit Sapporo.

  • 4.67
    Piki

    A model of true hospitality spirit

    As expected of a long-established Hotel, I truly felt the staff’s passion for hospitality and had a wonderful time. Please continue to pass on these refined manners and attentiveness—something that can only be built through years of dedication—to future generations. The club lounge, in particular, was outstanding. It was clear that the light snacks provided were prepared with great care and no shortcuts. Breakfast also made generous use of Hokkaido ingredients, with cooking and seasoning that fully brought out their natural flavors—I enjoyed it so much I could almost feel my body thanking me.

  • 5.00
    jgc

    A Revolutionary Idea You Won’t Find Anywhere Else? The Lounge Rules

    When I stayed last November, the bell attendant who showed me to my Room said, “Our club lounge is great!”—and she wasn’t exaggerating at all. For those expecting the club lounge to function like a “free buffet restaurant,” it may feel a bit limited, but everything here clearly emphasizes quality over quantity. Also, the rule that “any drinks not served in glass or ceramic containers, and any individually wrapped snacks, may be taken back to your Room” is refreshingly straightforward—and it also helps prevent crowding in the lounge. I thought it was a great system for both guests and the Hotel. On this stay, I caused some trouble at arrival due to my own booking mistake, but they immediately предложed an alternative solution and it helped me tremendously. I didn’t use the restaurant, but after trying the light bites in the lounge and the Hotel’s own sweets, you can really tell how high this Accommodation’s food standards are. I was told that “we were actually the first to sell canned soup.” For years I had wondered, “Why would canned soup from a rural Hotel become a classic gift item at department stores across The whole country? Was that their only selling point?”—but now it finally makes sense: it’s because their food quality has always been excellent.

  • 2.20
    もほろびちっち

    Noise may be present.

    We stayed for two nights in July. On the first night, we were disturbed by constant noise from the room above (continuous footsteps and sounds like items being dropped). On the second night, we could hear a child’s piercing screams and the mother shouting from the room next door, both continuing past midnight, which was very exhausting. We tried to be understanding given that this is an older Hotel and many guests are international, but since our family planned to limit sightseeing and go to bed early, choosing this Hotel was a painful mistake. We also felt disappointed because the quality of service varied greatly depending on the staff member.

  • 4.83
    Brel

    Long-established Hotel

    The Hotel offers the elegance and service you would expect from a long-established property. I used the club lounge, and it would have been even better if there had been more Hokkaido-inspired ingredients on offer.

  • 4.33
    旅行！！

    Long-established Hotel

    Overall, I was somewhat satisfied. I made a Reservation because the bathroom with a washing area, the separate toilet, and the spacious Room were appealing. However, I felt that the layout and air conditioning typical of a long-established property were unavoidable. One thing I found strange during my Multiple Night Stay was that (1) there was a day when the glasses and cups were not washed, and (2) there was a day when the cushion had been placed on the edge of the wall. Breakfast was delicious for both Japanese and Western options! The evening parfait as well! Thank you very much.

  • 2.67
    京の玉三郎

    Thank you very much.

    I stayed here after reading Reviews saying that although this long-established Hotel has older Facilities, the hospitality is excellent. However, I did not feel the service was at that level, and I especially found the check-in response quite questionable. As someone mentioned in a Review, there was no explanation at all about the club floor or breakfast. That said, I did not particularly notice the age of the Facilities; the Room felt clean, and I really appreciated the cheerful greetings from the housekeeping staff. The stay was comfortable and relaxing, and I am grateful for that. Thank you very much.

  • 5.00
    梅好きママ

    Lounge

    I couldn’t use it because it only starts at 8:00 a.m.

  • 4.33
    さわぺ

    This was my first st...

    This was my first stay, and the location was very convenient for getting to Sapporo Station as well as Odori and Susukino. The breakfast was delicious, and the staff were kind, so I had a very comfortable stay. The lounge on the 4th floor was also quiet, with tasty snacks and drinks always available, so I could stop by and relax between shopping trips. The only thing that concerned me was the smell of the shower curtain in the Room bathroom. Since I had a Multiple Night Stay, I thought it might be noticed during cleaning on the second day, but it remained unchanged—so is that smell normal? Everything else was excellent, which made this one point especially disappointing. After looking into it, it seems there are various Room types, so next time I will make a Reservation for a type with a separate bathroom. I would also like to stay a bit longer and enjoy the bar as well.

  • 4.33
    モエケン

    All of the staff wer...

    All of the staff were very attentive, and we had a comfortable stay. The building is undeniably old, but it has been well covered by the renovations, so we were satisfied. Overall, the property was kept clean. The only disappointing point was during happy hour in the lounge: when the bottle of Yoichi ran out, we waited assuming it would be replaced with a new one. After a while, a staff member came to clear it away, but it was not replenished afterward. I believe it was still around 7:30 PM. We would like to stay again if we have the opportunity. Thank you in advance.

  • 4.00
    rakuen

    A relaxing place to unwind.

    With its convenient location, attentive service, and a clean, spacious room, I was able to relax and enjoy a comfortable stay.

  • 5.00
    都民さん

    Classic and charming

    The Hotel has a lovely, classic atmosphere throughout. The check-in service was excellent, and I was glad I chose to stay at the Grand Hotel.

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  • 2.17
    kikilala777

    I had always dreamed of staying at this Hotel, but I hope both the facilities and service will improve.

    ■Reservation & Room I chose the Classic Room because I admired that Chef Mikuni trained here. The furnishings are chic and create a calm atmosphere. However, the room felt small, and the bathroom in particular was extremely cramped with a three-piece unit bath that reminded me of a Business Hotel. There was no vanity mirror in the room, so I couldn’t do my makeup in natural light, yet the bathroom had no space to lay out a makeup pouch and the lighting was dim, which was inconvenient. Amenities were provided, but considering today’s focus on sustainability, it might be better to let guests select only what they need in the lobby or similar area. ■Reservation & Cancellation I considered booking directly through the official website to support the Hotel, but despite claiming a “best rate,” booking via IKYU was cheaper thanks to its 20% Point Discount, so I made my Reservation through IKYU. Due to a typhoon, I had to Cancel one night at short notice. I understand as a rule that an 80% Cancellation Fee was charged according to policy. However, perhaps due to dynamic pricing, last-minute rates had dropped, and my Cancellation Fee ended up exceeding the full room rate for booking the same room one day before arrival. Once you enter the cancellation-fee period (one week prior), you can’t rebook even if prices drop. It left me feeling uneasy realizing this system penalizes those who plan ahead and book early—whether they go or not. ■Service & Breakfast The front desk staff were Japanese, but check-in took an unexplained amount of time. Despite waiting that long, there was no basic guidance such as checkout time (which should have been extended with Diamond member benefits) or directions to the breakfast venue. With many international tourists present, it felt like staff were overwhelmed and unable to keep up. The breakfast selection was extensive in quantity, but each item’s quality did not feel particularly high and it fell short of expectations. ■Overall Overall, there were few moments where I felt genuine hospitality. My expectations were high given this Hotel’s long history; however, both service and Facility did not seem commensurate with the price. Unfortunately, I do not plan to return.

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