그랜드 닛코 도쿄 다이바 투숙객 리뷰 및 후기

(도쿄도/오다이바) [전체 882개 객실]
종합 점수
4.54
훌륭하다 (331)
  • 객실 및 어메니티
    4.63
  • 시설・설비
    4.57
  • 접객・서비스
    4.62
  • 식사
    4.48
  • 온천・목욕
    4.36
  • 만족도
    4.57
  • 5.00
    くるくるおばさん

    Thank you for your support.

    Thank you for upgrading us to a Room with a Rainbow Bridge view. Everyone was thrilled—the view was amazing. For breakfast, we went to Garden Dining on the first day and Tamakagari on the second day. The buffet had a wide variety of dishes and was delicious, so we were very satisfied. The shabu-shabu at Tamakagari was also excellent. The bath, toilet, and sink were all in one space, but the layout was well designed—spacious and easy to use. We received two bottles of water per person per day. Many Hotels provide only one per person, and when we run out we sometimes end up boiling tap water to drink, so we really appreciated this. My husband stayed here once before about 10 years ago, but it was the first time for the other three of us. Thank you very much for taking care of us.

  • 4.67
    05さん

    We stayed here to celebrate my partner’s birthday.

    Room: Having a separate shower booth was nice. I wondered if the building might be old, but it was clean. It wasn’t very spacious, but we could even see fireworks over the sea from the window. However, the view from the window included a large portion of the neighboring wall, which really bothered me. I wish I had been told before check-in... I honestly would have liked to change Rooms, but my partner doesn’t like requesting a Room change, so I didn’t say anything. Since it was my birthday, I would have preferred a Room where that wouldn’t be an issue... Dining: The sushi breakfast was quite good! Watching the chef prepare sushi right in front of you at the counter also felt like an enjoyable performance. The club lounge had a great selection too—four kinds of craft beer to choose from, and even Kido sake. Spa: The pool wasn’t very crowded, and it was especially quiet and comfortable the next morning. The baths were also uncrowded, and having them in-room was helpful. Service: Every year I stay at different Hotels for my birthday, and I mentioned in advance that it was my birthday—but this was my first time not having any message or note in the Room, which felt oddly refreshing... lol That said, I did think it might have been nice to have at least a short message (sorry if that sounds entitled).

  • 5.00
    hamuccho

    Always excellent service.

    I have stayed here many times, and the staff’s service is always excellent, making my stay very comfortable. Thank you for upgrading me to a Room on the Rainbow Bridge side this time.

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  • 3.67
    じゅちこ

    Club Stay in Peak Crowds

    I stayed on a weekday because there was a good-value Plan for the Club Floor. Before arrival, I emailed to ask whether you could suggest a Room with a better view for an additional charge at check-in. However, no suggestion was offered and I had to ask myself, which made it seem my request had not been shared. That said, the Room you later proposed had a view bath and a wonderful view of the Rainbow Bridge and the industrial area. The entire Room was clean, and I also appreciated that everything in the refrigerator was complimentary. Regarding the lounge service, during cocktail service there was a long line for food. Guests lined up face-to-face to access the buffet board. Since the plates were not very large, it took multiple trips—and rejoining the line each time—to try several items, which took a lot of time and felt far from the intended purpose of relaxing. As a result, it seemed some guests were also waiting just to enter for cocktail time. Staff repeatedly asked guests in loud voices to leave their seats once finished. It felt unusual to hear announcements directed at everyone during hotel cocktail time; however, since the lounge already lacked an exclusive atmosphere this time, it did not feel out of place. Depending on occupancy, measures such as adding another buffet station may be necessary. As for the food and drinks themselves, they were neither particularly good nor bad compared with other cocktail times. For breakfast we ate at “THE GRILL ON 30TH.” The wait was over 30 minutes. Because it was noisy around us, we missed our name being called and ended up waiting even longer. I chose the Japanese set meal; there were also many buffet items available and everything was very tasty. Breakfast was so good that we came back on another day for lunch. Since this stay included an Accommodation credit Plan, we went to “Lobby Café” the next day—only to find another line already formed. Some items (such as cookie tins) were sold out, and even bread was sold out as well. Because I had informed reception in advance, they kindly handled checkout after my purchase, which helped. Checkout felt rushed; I planned to have a drink in the lounge at that time but was refused. At several hotels where I have stayed before with lounge access during checkout hours، staff actually recommended having one last drink—so being turned away this time came as quite a shock.

  • 4.50
    たのしいおもいで

    Seeing my friend happy made me feel happy too.

    Thank you very much for having us two weeks in a row. We also received plenty of delicious Chiran tea, and we truly enjoyed the wide variety of tasty snacks during cocktail time and desserts at tea time. My friend was able to unwind from the stress of work and living with others, and kept saying “I’m so happy…”—she was absolutely delighted. She was also surprised by your thoughtful souvenir gift for her. Thank you very much.　　　　　　I was happy to see my friend so happy as well. Thank you for taking such good care of us.

  • 4.00
    海君

    I stayed with friend...

    I stayed with friends after a concert at Toyota Arena. It was my first stay in over 10 years. The building is undeniably old, but the view from the 15th floor was great and the night scenery was beautiful. With breakfast included at this price, it was very good value for money. The breakfast wasn’t anything special, but there was a decent variety and both Japanese and Western options were good. The coffee from the machine was quite bitter even as a café latte, so I added hot milk. One disappointing thing was that the washbasin area was dirty and hadn’t been cleaned. It’s very convenient after concerts, so I’d like to stay again if I have the chance.

  • 4.17
    momo-nosuke

    Staying overnight while visiting my son in Tokyo

    We stayed here for our first grandchild’s Okuizome ceremony, as it was close to our son’s home. The Rainbow Bus runs from Shinagawa to right in front of the Hotel, which made the location very convenient. The concierge noticed us right away and spoke to us, and although we arrived a little early, they guided us to our Room—something we truly appreciated after a long trip. The Room was a good size and well equipped with amenities, a Nespresso machine, mineral water, and more; we had no complaints at all. That said, the lever-flush toilet and the bath showed some signs of age, but everything was clean and well maintained. We also used the Chinese restaurant for lunch; it was spacious with a calm atmosphere, which we enjoyed. It seems there is no lunch service on weekends, so it ended up being a bit pricey. We chose a Plan with breakfast included and were glad we could choose from four venues such as sushi or buffet options. When we are in the area again, I think we will stay here again. Thank you very much for your hospitality.

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  • 4.00
    さすらいの喘息持ち

    Recommended for sightseeing in Odaiba

    Overall, it was a highly satisfying stay. The front desk staff provided truly excellent service, but there were quite a few small mistakes, so I’d like to note them for future improvement. I understand they were in training, so some of this may have been unavoidable. First, one of the two Room key cards did not work. After we got to the Room, we called and had it replaced. Next, our Reservation included breakfast, but at check-in we were told that breakfast was included only for adults and that children would be charged separately. Since I wasn’t fully aware of the Plan details, I assumed there would be an extra charge; however, when we went to the restaurant, we were told that breakfast for the child was actually included as well. Lastly, I requested a bed rail for a child via message at the time of Reservation. During the explanation at the front desk, we were told it could not be used for an elementary-school child / a 6-year-old. In my message I had also noted that we have a 2-year-old and wanted it for that child only. If it was difficult to provide or use one, I think contacting us in advance would have avoided confusion on both sides. I know training involves learning lots of new information and handling guests can be demanding, but I hope they can keep going without overdoing it. We used 30th Grill for breakfast; unfortunately, one plate (near what seemed like a vegetable gratin) still had residue that likely hadn’t been fully washed off. The in-room hair dryer provided under this Plan had weak airflow, so if you want to dry your hair quickly, I recommend bringing your own. When we asked staff members for directions and such during our Odaiba sightseeing trip, they explained everything clearly and kindly—we really appreciated their help. If given another opportunity, I’d love to stay again.

  • 2.67
    meetans

    The service isn’t bad, but the value for money is not great.

    First time staying here. I arrived well before check-in, so I had lunch at the café. I ordered pasta and coffee. I thought I was only ordering coffee after the meal, but it came with a set soup and salad, which was a great deal. However, the chilled pasta had hardened and was extremely difficult to serve. Even trying to take a small portion, it tangled up and about one-third came with it. The flavor also lacked contrast, which was disappointing. No coffee refills. Check-in was smooth as staff spoke to me right away, but I was surprised there was no escort to my Room. The Room honestly felt old. It gave the impression that damage on the furniture had simply been painted over. It didn’t feel like items were carefully maintained and used. The bathroom shower diverter was hard to understand, so I hesitated for a moment. Two towels each felt a bit few for women. They were also thin. At this price range I expected bathrobes, but there weren’t any, and I regretted not bringing loungewear. Amenities were sufficient. The view from the Room was excellent as expected—open and airy. The night view was beautiful. I also appreciated having plenty of complimentary bottled water. Usually it’s just two 500 ml bottles, but there were six! It’s also worth noting that in addition to coffee etc., there were LUPICIA teas and herbal teas. For dinner I had reserved a table in advance, but when I looked closely there was an Accommodation-guest-only course discount. When I asked, they said it applied even for one person—2,000 yen off is a good deal. The food tasted fairly standard. If I come again, I might try ordering à la carte instead. I had some drinks; compared with Hotels in central Tokyo they were slightly cheaper. When I ordered beer first they almost took away the menu—I asked them to leave it since I planned to drink more. Maybe part-time staff? The younger staff seemed a bit awkward—but earnest. Checkout is at 11:00, which feels a little early. Since the lunch restaurant opens at 11:30, you have time to kill—and that’s when you notice how small the lobby is. It’s a fairly large Hotel overall, but there aren’t many places to sit. The front desk is close too, so it feels slightly uncomfortable. Lunch… wasn’t great either. Various things happened afterward as well, but since they’re specific issues I'll refrain from mentioning them here. That said, I was surprised to be told that Reservations made through IKYU do not receive any parking discount service. Hopefully that was some kind of mistake. Honestly speaking، compared with similarly priced Hotels in central Tokyo، usability and service tend to be better—maybe this is simply categorized differently as an urban resort? The location is good though، so if given another chance I'd like to stay again.

  • 4.83
    ボンボ・ヤージュ

    The lounge seating w...

    The lounge seating was arranged with plenty of space, making it very relaxing. The in-Room drink service was also great, and there were small sweets as well, so we enjoyed spending time in the Room. Above all, the breakfast was delicious and the view was wonderful, so we were very satisfied. The staff around the front desk, in the lounge, and at breakfast were all excellent. In particular, the attentive service and friendly conversation from a male staff member in the lounge left a fantastic impression. If possible, it would be perfect if guests could use the lounge for about an hour after the 11:00 check-out to help adjust time before their next plans.

  • 4.67
    noriusa10

    It was a bit disappointing.

    This was my first stay in a Standard Twin (not on the Club Floor) in quite some time. Unfortunately, the entrance and other areas were under construction until November. Most of the shops I was looking forward to were also gone, which was very disappointing.

  • 3.50
    phyu

    The view is excellent.

    I stayed in a 27th-floor corner suite on a weekday. The view was wonderful. From my Room, I could also see the fountain at Tokyo Aqua City below, and the combination with Rainbow Bridge was spectacular. However, even on higher floors, most Rooms likely cannot see the fountain because it is blocked by the H Hotel next door. The Room overall shows its age, so it does feel dated. There are two shower nozzles, and adjusting the temperature can be a bit tricky. As for the club lounge, I felt the selection of food in each section was extremely limited, and refills seemed slow. I also think the closing time is early. Perhaps because it was a weekday, the club lounge, view lounge, and breakfast venue were all quiet and perfect for relaxing. That said, I noticed that some Hotel staff seemed less experienced and appeared unsure when answering questions, so I am slightly concerned about how things might be during busy periods.

  • 4.83
    うみしま

    The solo traveler Plan was great.

    I stay here every year, but this time I was traveling alone, so I used the Solo Plan. Upon arrival, the convenience store and bakery near the entrance were closed and the area was under construction, which made me a little uneasy. However, there was no construction inside, and everything felt as usual, which was a relief. I checked in at the lounge, enjoyed some tea, and then headed to my Room. I visited the lounge during tea time and cocktail time. If you want to fill up here, it may feel a bit limited, but it was more than enough for taking a break while enjoying the view from the large windows. For dinner, I used my Hotel credit and the fruit platter included with the Solo Plan and ordered Room service. When I mentioned that I wouldn’t be able to have breakfast the next morning, they told me I could use that amount toward dinner instead, which was very helpful. The Facility is showing its age, but it is well cleaned. Since I’ve stayed many times before, I had no issues with convenience or comfort. I think this is an excellent Plan for relaxing on your own.

  • 4.20
    メルまま

    We always enjoy staying with you.

    The stately feel of the corridor on the accommodation floor was as impressive as ever, and it was pleasant walking from the elevator to my Room. This time, my Room was on an upper floor. The Room was spacious, and although I had a Multiple Night Stay, I was able to relax and rest comfortably. Thank you very much.

  • 5.00
    ガブリエルモコ

    Mr. Executive Lounge

    Both the facilities and the staff were top-class—an outstanding Hotel. Every staff member’s dedication and politeness came through in their service, making our stay truly comfortable. In terms of receiving hospitality that exceeds the room rate, I think it offers the best value for money in Tokyo. In particular, the gentleman in the Executive Lounge (the person on the right in the photo) was exceptional—his conversation, service, and cocktail-making skills were all truly first-rate, adding even more value to our stay. He kept an ideal distance while attentively looking after every guest. I give five stars to him for making us feel glad we stayed here and eager to return.

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  • 5.00
    redglowh

    Very good

    I stay at this Hotel every year when I visit Odaiba. I love everything—the view from the Room, the service, and the lovely scent in the lobby.

  • 2.50
    エムケー12

    Club Lounge

    This was my first time staying at the Grand Nikko Tokyo Daiba. I chose a Plan with club access and was especially looking forward to cocktail time in the club lounge. However, during cocktail time, even when the food ran out, it was not replenished for about 20 minutes, and there was a long period when there was almost nothing available. Although I paid for a Plan with club access, I could not fully enjoy the food, which was very disappointing. The Hotel itself and the staff were excellent, but I feel there is room for improvement in how the club lounge is managed. If you are booking with club access in mind, you may want to make your Reservation with this in consideration.

  • 4.83
    旅好きシルバー

    We had a very relaxing stay.

    A spacious Room with a very comfortable bed. Since it was on a high floor, the view from the Room was wonderful, but the night view of Rainbow Bridge from the top-floor bar was especially stunning. The pool I used as a guest benefit also felt like it was all to myself, so I could relax and enjoy it without worrying about others—very lucky. To celebrate my birthday four days ago, I stayed here after an opera and used the Executive Floor for the first time. The exclusive lounge was comfortable and relaxing, and the staff were kind—it felt like an even better reward than I expected. Thank you very much.

  • 5.00
    よさこいよさこ

    It was the best stay!

    I booked because there was a great-value Plan available, and I was assigned a Room on the 28th floor. That alone made me happy, but everyone was truly kind both at the front desk and in the executive lounge. All of the food in the executive lounge was delicious, and even though I don’t drink alcohol, I still enjoyed a variety of soft drinks and options like decaf Nespresso Pro. In my Room, I enjoyed the welcome food included in the Plan, relaxed in the bath, and then opened the curtains to look at the night view before bed—only to find it was exactly a full moon. Feeling almost like it was too good to be true, I savored both the full moon and the city lights. At breakfast, there wasn’t any notice about Eggs Benedict that I had seen online. When I asked, I was told it was available, so I ordered it for an additional fee. I’ve had Eggs Benedict in many places before, but this was easily among my top three—both in flavor and how perfectly soft the yolk was. I’m really glad I didn’t forget to order it. I was also shown to a table with a wonderful view for breakfast, which made for a very relaxing meal. I was also happy to use the Hotel credit included in my Plan to get something I’d been curious about for a long time: “Original Decaf Earl Grey Konpeki.” Thank you very much for your hospitality. This is a Hotel I would love to stay at again!!

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  • 5.00
    Ginsan1960

    A Relaxing, Blissful Staycation

    I stayed with a friend. The view from our Room was wonderful, and even though we were in central Tokyo, it felt like a resort getaway. The coffee in the lounge exclusive to the Kumaland Floor was delicious, and both the sweets and light meals were excellent—everything exceeded our expectations. We also enjoyed a little alcohol and spent a relaxing, special time together as two women. We were able to fully enjoy the fountain show from the 27th-floor Panorama Lounge, and the view from the 30th-floor restaurant the next morning was refreshing; breakfast was also very good. We left the Hotel promising each other that we would come back again.

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  • 4.33
    terico

    This is my favorite ...

    This is my favorite Hotel, and I’ve stayed here many times. However, this time there were several disappointing points. (I still love it, though.) The offerings in the Executive Lounge seem to be reduced each time I visit. With prices rising everywhere, I understand it can’t be helped. Also, I checked the website many times in advance, but I didn’t know the Bread Café was under renovation until I arrived. On top of that, I wanted to buy the burger listed under takeout and the raisin sandwich cookie from the patisserie, but I was told they are not available right now. Because I had researched beforehand and was looking forward to them, it was a shock and it disrupted my plans. Updating the website is easy. Items that are not being sold are still listed under takeout. The gym machines are quite old. I visit many places, but they’re rare to see at this level. That said, all of the staff’s hospitality is truly wonderful. This remains my favorite Hotel without a doubt. I look forward to staying again.

  • 5.00
    Umi 963

    A wonderful one-night stay, relaxing in the lounge and pool.

    We stayed to celebrate my daughter’s new job and my career change. My daughter is usually very busy and rarely gets a chance to truly rest, but on her day off she checked in at 3:00 PM, enjoyed breakfast the next morning, and then went straight to work. Odaiba is close to her workplace, so the location was extremely convenient. This time we stayed on the Executive Floor and chose a Plan with lounge access. We enjoyed sweets and light snacks in the lounge, and the next morning we had a relaxed breakfast from 7:00 AM. In the calm atmosphere, we were able to spend a truly luxurious time. Also, guests could use the gym and pool free of charge, so I enjoyed moving my body in the pool for the first time in a while. Since it was at night there were few people, which made it especially nice to unwind. Rather than swimming seriously, it became a luxurious moment of refreshment while simply soaking in the water. The jacuzzi was comfortable as well, and it was appealing that there were also Japanese-style large public baths and a sauna on site. It felt like uniquely Japanese hospitality that you don’t find at overseas hotels. Although it was only one night, we were able to refresh both mind and body, making it a very memorable stay. We would love to stay again. Thank you very much.

  • 5.00
    rumiku

    A classic, spacious setting... it was a wonderful stay.

    We stayed as a family of three on a Plan with lounge access. Our Room on the 25th floor was clean, comfortable, and relaxing. We used the lounge four times: tea time, cocktail time, nightcap, and before checkout. The lounge had high ceilings and plenty of space between seats, with lovely interiors that made it easy to unwind. Cocktail time was very popular and nearly full. The snacks provided ran out quickly, and it seemed they couldn’t be replenished in time. If sweets like those offered at tea time were available, they would have been great to enjoy with drinks. There was also a wide selection of alcoholic beverages, which we were very satisfied with. The restaurant on the 30th floor where we had breakfast offered wonderful views, and the buffet selection was excellent—making for a truly enjoyable breakfast experience. All Hotel staff were courteous and attentive, providing top-class service throughout our stay. Thank you for a wonderful stay.

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  • 5.00
    尾瀬のゆり

    Hotel with Lounge Access

    We stayed with our daughter and son-in-law and booked two Rooms. The lounge was wonderful when we stayed previously, so I made a Reservation so my husband could enjoy the same great experience. All the Hotel staff were kind, welcoming, and truly wonderful. The evening lounge was great, and especially the breakfast in the morning—delicious food with a beautiful view. We have stayed at various Hotels with lounge access, but Hotel Nikko is the best. We would love to stay again if we have the opportunity. Thank you very much.

  • 2.83
    たぴおか3

    The lounge service was disappointing, so I probably won’t return.

    The Room felt a bit dated, but we were able to enjoy the view of the Odaiba area. Also, at breakfast it was unusual to be able to choose sushi, and it was delicious. This time we stayed on the executive floor, so we used the lounge. Perhaps because it was Sunday, there were many lounge guests and there was a wait. During cocktail time we waited about 40 minutes to get in. When we entered the lounge, some dishes were already gone and they were not replenished. Light snacks were served in the lounge, but the only cutlery provided was small forks. Since other guests around us were using chopsticks, I asked a staff member if chopsticks were available. I was told there were no chopsticks provided and that other guests brought their own personal chopsticks. However, afterward I saw multiple guests receiving chopsticks from another staff member, so it became clear that the explanation—“there are no chopsticks; people use their own”—was completely false. I cannot understand why they would tell such an easily disproven lie over something as trivial as chopsticks. I understand that crowding can happen, but is this a Hotel where staff casually give false information to guests and where services differ depending on the guest? Overall it was a very unpleasant stay. I do not plan to use it again in the future.

  • 3.00
    三日月の夜道

    I wouldn’t choose it at the regular rate.

    Welcomed by the doorman’s smile, and the staff member who handled check-in was very pleasant, making friendly small talk as well. The Room amenities felt minimal, which was a bit disappointing from a woman’s perspective. There were far too few power outlets around the sink area. When I asked housekeeping for more face towels because there weren’t enough, I had to wait quite a while, and then they brought bath towels instead. When I said, “I asked for face towels, not bath towels,” the staff member replied, “Oh, then I’ll bring face towels,” but without a smile or any sense of apology—if anything, it came across as “What a hassle,” which was one reason for my harsh rating. Also, I chose a Plan with breakfast included, but at check-in I was told the wrong location; that was the biggest reason my rating dropped. I was told we could choose from three locations, but there were only two available, and by 8:30 there was already a very long line (I managed to get in after only a short wait before that—so I got lucky!). Unfortunately, there wasn’t much variety… The staff member making omelets on the spot had an unpleasant attitude and seemed like they were working reluctantly… Even when dishes ran out, refills didn’t keep up… The toaster didn’t toast at all… As a result, waiting took time and I ended up eating cold, dry bread. I use many Hotels regularly so this may be a strict review, but it felt like this Hotel has far too big a gap between its good points and bad points.

  • 4.67
    yottto

    Enjoy a Hotel Stay for Three Seniors

    This year marked our third annual Executive Floor stay. Three women in our 70s enjoyed taking it easy and caring for ourselves at the pool we always look forward to. In the lounge, we enjoyed tea time as well as beer and wine, and in our Room we stayed up even later chatting while enjoying the complimentary items from the refrigerator. Thank you for the staff’s courteous and refined service. We plan to make this our regular Accommodation again next year, and we look forward to returning.

  • 5.00
    raisinwich

    A Hotel where you can feel at ease whenever you visit

    I occasionally stay here to rest. I’m always grateful for the staff’s courteous hospitality.

  • 5.00
    ランカ推し

    Clean and excellent service

    We stayed for one night and two days on this trip. We took a taxi to the Hotel, and even before we got out, the staff noticed us and helped carry our luggage. Not only at the front desk, but other staff members were also present, and whenever we looked around as if unsure, they immediately came over and asked, “Are you looking for something?” Their service was truly outstanding. Even when we passed staff in the hallway, they greeted us with a smile, which made our stay very pleasant. The Hotel was very clean throughout, and the Room was spacious—everything was excellent. If there is a Grand Nikko Hotel at our future travel destinations, we would definitely like to stay again. If 100 points is perfect, I would give it 200—it was truly wonderful in every way. Thank you very much for providing such great service. If we have a chance to visit again, we will absolutely stay here again.

  • 4.20
    時々全休

    Incorrect Room in the Reservation

    A different room was provided than the one reserved.

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