Beware of suspicious emails or messages impersonating our Hotel name or Reservation site.
We have confirmed cases across Japan and worldwide in which suspicious emails or SMS messages (including via WhatsApp) impersonate a Hotel name or Reservation site and request that guests enter personal information or credit card details, or complete payment procedures.
These messages attempt to direct guests to fake websites (phishing sites) and gain unauthorized access.
Our Hotel will never contact you via WhatsApp or other social media/messaging services to request urgent payment or ask you to re-enter your credit card information.
If you receive any suspicious message claiming to be from our Hotel or a Reservation site, please do not open any URLs (links) or attachments, do not enter personal information, and do not reply. Please delete the message immediately.
For your safety, please remain vigilant.





















