[Important] Apology and Notice Regarding the Potential Leakage of Guests’ Personal Information
Thank you very much for your continued patronage of Obihiro Natural Onsen Fukui Hotel.
We have discovered that, in the Reservation management system “Temairazu” used by our company, there may have been an external leak of guests’ personal information.
We sincerely apologize for the significant inconvenience and concern this may cause.
Based on what has been confirmed to date, we have identified incidents in which suspicious messages were sent to Reservers for some Reservations that meet all of the following conditions:
- Reservation date: Reservations completed on or before September 21, 2026
- Stay date: Reservations with stay dates on or after September 21, 2026
If you receive any suspicious contact (email, SMS, etc.) claiming to be from us or an Accommodation, please exercise extreme caution and note the following:
[Important precautions]
- Do not open any URLs or links included in the message.
- Do not enter credit card details or personal information.
- Do not reply to suspicious messages.
- Do not make payments or transfers as instructed by such messages.
- If you need to check your Reservation details, contact the official support desk of the Accommodation you booked or the official customer service channel of your accommodation booking website.
If you have entered credit card information on a suspicious website, please contact your credit card company immediately.
Please note that the system involved in this incident does not handle or store credit card information.
For inquiries regarding this matter, please contact:
Temairazu Co., Ltd.
Department: Emergency Response Desk
We again sincerely apologize for causing you considerable anxiety.














