Food Allergy Accommodation Policy
At this Facility, we are committed to accommodating food allergies so that guests can enjoy their meals with peace of mind. If you have any food allergies, please review the following information before dining.
● We use pictograms to indicate the 8 specified allergens (egg, milk, wheat, buckwheat, peanuts, crab, shrimp, and walnuts).
● There is no mandatory labeling requirement for the 20 items equivalent to specified allergens. In some cases it may be difficult to obtain accurate information from suppliers; therefore, as a rule, this Hotel discloses only information on the 8 specified allergens that are subject to mandatory labeling.
● In our daily kitchen operations, we handle foods and ingredients containing the 8 specified allergens as well as other unlabeled allergens. The same cooking utensils and cooking oil are used for preparation. While tableware and utensils are thoroughly washed, due to the Facility environment in the kitchen there is a possibility that trace amounts of allergens may contaminate dishes. Please understand that this Hotel is not a Facility that can provide meals completely free of allergens.
● When serving buffet dishes, tongs and tableware may be shared among multiple dishes including those containing allergens.
Please also note that cross-contamination may occur if guests use one set of tongs for multiple dishes or if foods containing allergens come into contact with tongs or tableware.
● For guests who cannot accept meals without guaranteed allergen removal or who are concerned about cross-contamination from utensils or equipment, we may be unable to serve meals in order to prioritize guest safety.
You may bring commercially packaged foods (for food safety reasons; excluding home-cooked items), but we kindly ask that you also prepare your own disposable tableware (e.g., paper plates).
(Please contact the Hotel in advance if you plan to bring outside food.)
● Please review the above information before use; final decisions should be made at your own discretion.