For Guests with Food Allergies
Thank you very much for your continued patronage of Urakusatsu TOU.
1) Request for advance notice
For guests with food allergies, our Accommodation can accommodate only the seven major allergens (egg, wheat, buckwheat, shrimp, crab, milk, and peanuts).
After you Complete the Reservation, please contact the Facility at least 3 days prior to your stay.
Please note that an additional fee may apply if you choose an alternative menu.
Requests made on the day of your stay cannot be accommodated; thank you for your understanding.
2) About the meals we provide
All meals are prepared in the same kitchen. Therefore, allergens may not be completely eliminated and trace amounts may remain.
In addition, allergens may not be fully removed during the washing process of utensils such as spoons and plates and may remain.
Accordingly, our meals are not guaranteed to be completely allergen-free; they are intended as low-allergen options only and we do not guarantee that allergic reactions will not occur.
Guests with allergies may bring their own safe foods (e.g., allergen-free retort/pouch meals) and tableware.
*We will confirm in advance what items you plan to bring.
3) Use of our Accommodation
After reviewing the above information, please make your final decision at your own discretion.
4) Other important notes
If symptoms are severe, we may decline to provide meals in order to prioritize guest safety.
In addition, in our guest lounge we prioritize guest safety above all else; therefore, we do not prepare special menus for guests with food allergies nor provide allergen labeling.
Urakusatsu TOU
General Manager