Information on Allergies and Ingredients You Cannot Eat
At our Accommodation, we offer course meals prepared with carefully selected ingredients in their best seasonal condition, such as seafood from the Sea of Japan and locally grown vegetables from Mt. Daisen. As we place great importance on the overall balance and harmony of each course, we may not be able to accommodate all requests. Thank you for your understanding.
[Regarding Ingredients You Dislike]
For ingredients you dislike, we will make considerations only when we determine it is possible without compromising the structure of the course meal. However, we are unable to accommodate requests such as:
- No seafood at all (including white fish)
- Significant exclusion of vegetables
- Removal or changes involving multiple ingredients
- Requests specifying particular ingredients
- Changes that would compromise the menu composition
Please note that whether a request can be accommodated will be determined by our Accommodation.
[Regarding Food Allergies]
For guests with food allergies, for safety reasons we will make considerations only when we determine it is possible. If you wish to request accommodations, please provide full details at the time of Reservation.
Please note that we use the same kitchen facilities, cooking utensils, and washing equipment for all dishes. As a result, there is a possibility of trace allergen contamination during preparation (cross-contamination). Therefore, we cannot guarantee complete removal of allergens or prevention of allergic reactions.
Depending on the content required for alternative meals, an additional fee may apply.
[Guests with Severe Allergies]
To ensure safety, we must decline Accommodation and meal service in any of the following cases:
- A history of anaphylaxis
- Carrying an EpiPen
- Severe food allergies requiring medical management
- When we determine that ensuring safety is difficult under our facilities or operational system
[Important Notes for Reservation]
If you have any dietary requests or allergies, please inform us at the time of Reservation. We are unable to accommodate requests made without prior notice or those made on the day. When making a Reservation, please consider your own health condition and your physician’s advice before proceeding.