[Important] Apology and Notice Regarding the Potential Leakage of Guests’ Personal Information
Dear Valued Guests
Thank you very much for your continued patronage of Okunikko Mori no Hotel.
We have discovered that, in “Temairazu,” the Reservation management system we use, there may have been an external leak of guests’ personal information.
We sincerely apologize for the significant inconvenience and concern this may cause.
Based on what has been confirmed so far, we have identified cases in which suspicious messages were sent to some Reservers whose Reservations meet all of the following conditions:
- Reservation date: Reservations completed on or before September 21, 2026
- Stay date: Reservations with stay dates on or after September 21, 2026
If you receive any suspicious contact (email, SMS, etc.) claiming to be from us or an Accommodation, please take special care regarding the following:
[Important Precautions]
- Do not open any URLs or links included in the message.
- Do not enter credit card details or personal information.
- Do not reply to suspicious messages.
- Do not make payments or transfers by following instructions in such messages.
- If you need to check Reservation details, contact the official support desk of the Accommodation you booked or the official customer service of your booking website.
If you have entered credit card information on a suspicious website, please contact your credit card company immediately.
Please note that the system involved does not handle or store credit card information.
For inquiries regarding this matter, please contact:
Temairazu Inc.
https://www.temairazu.co.jp/pdf/1206/news-update
Department: Emergency Response Desk
Email: helpdesk@temairazu.com
We again sincerely apologize for causing you considerable anxiety.
















