The Ritz-Carlton, Tokyo

The Ritz-Carlton, Tokyo’s Commitment to Hygiene and Safety At The Ritz-Carlton, Tokyo, the comfort, safety, and peace of mind of our guests—as well as our employees and local community—are our highest priorities. We regard ensuring safety and hygiene as a “new amenity” for guests booking our Hotel, and we are committed to these efforts with the utmost sincerity. Health and safety have always been at the heart of the hospitality we provide. Our long-standing hygiene initiatives are now more important than ever. While continuing to place safety and hygiene first, we will keep delivering memorable experiences for our guests. To that end, we have raised our hygiene standards and strengthened measures throughout the Hotel. Based on the Ministry of Health, Labour and Welfare’s “Basic Policy for COVID-19 Countermeasures” as well as Marriott’s hygiene standards, we will implement the following initiatives with the health and safety of guests and employees as our top priority. Entrance & Lobby: - All employees will have their temperature checked upon arrival at work. - For checking-in guests, we will take infection-prevention measures such as avoiding face-to-face interaction while conducting temperature checks and identity verification. - All employees will wear masks while on duty. Masks will be replaced and disposed of in accordance with public health guidance. - Masks are available for guests. - Frequent handwashing, gargling, and alcohol-based sanitizing by employees will be strictly enforced. - High-touch areas such as elevator buttons and escalator handrails will be cleaned and disinfected frequently with special care. - Hand sanitizer stations will be placed at the Hotel entrance, around the front desk area, and near elevators. - Signs encouraging social distancing will be displayed in the lobby. - Furniture fixtures may be removed or repositioned to ensure social distancing. - We will utilize mobile technologies such as Mobile Check-In and Mobile Service Requests that allow guests to request additional services via smartphone to minimize contact. - The Hotel interior will be ventilated regularly. - If a guest is found to have symptoms such as fever, cough, or sore throat, we have established a system to contact public health authorities (including weekends) for guidance. Guest Rooms: - Guest rooms will be thoroughly cleaned after check-out. - Room keys used by guests will be disinfected after use. - Door handles; tables; bedside tables; furniture handles; light switches; thermostats; telephones; scales; remote controls; alarm clocks; audio equipment; TVs; door locks/peepholes; trash bins; faucet handles; toilet flush levers/buttons/handles (as applicable); shower handles/grips/wands (as applicable) will all be disinfected using medical-grade disinfectants suitable for healthcare facilities. - Disinfectant spray is provided in each guest room. Restaurants & Bars: - We recommend making restaurant reservations to manage crowding levels and stagger entry times。 - Seating layouts/capacity may change so that social distancing can always maintained。 - Large groups may split into smaller parties。 - We enforce measures against crowded conditions during dining by spacing seats further apart。 - Individually wrapped wet towels are provided。 - Support is available arranging seating layouts that ensure social distancing。 - In-room dining is recommended。 Meeting Rooms: We consider latest technologies like live streaming while utilizing touchless options through Marriott meeting service app Event operations follow local guidelines: procedures including table layout designed ensure social distance Cleaning procedures enhanced across all meeting rooms event spaces Fitness Facilities & Pool: We comply local ordinances public health guidance To address wide range viruses including COVID‑19 cleaning protocols tightened equipment layout adjusted maintain distance additional measures implemented needed Spa fitness equipment cleaned/disinfected regularly Capacity/time limits enforced prevent crowded conditions Pool/spa chemical levels maintained appropriate disinfectant used at all times per local guidelines ordinances