The Ritz-Carlton, Tokyo

Hygiene and Safety Initiatives at The Ritz-Carlton, Tokyo At The Ritz-Carlton, Tokyo, we place the highest priority on the comfort, safety, and peace of mind of our guests, employees, and local community. We regard ensuring safety and hygiene as a “new amenity” for guests making a Reservation at our Hotel, and we are committed to these efforts with sincerity. Health and safety have always been at the heart of the hospitality we provide. Our long-standing hygiene initiatives are now more important than ever. While continuing to prioritize safety and hygiene above all else, we will keep delivering memorable experiences for our guests. To that end, we have raised our hygiene standards and strengthened measures throughout the Hotel. In accordance with the Ministry of Health, Labour and Welfare’s “Basic Policy for COVID-19 Countermeasures” as well as Marriott’s hygiene standards, we will implement the following initiatives with the health and safety of our guests and employees as our top priority. Entrance & Lobby: - All employees undergo temperature checks upon arrival at work. - For checking-in guests, we conduct temperature checks and identity verification while implementing infection-prevention measures such as avoiding face-to-face interaction. - All employees wear masks while on duty. Masks are replaced and disposed of in accordance with public health guidance. - Masks are available for guests. - Frequent handwashing, gargling, and alcohol-based sanitizing are strictly enforced for employees. - High-touch areas such as elevator buttons and escalator handrails are cleaned and disinfected frequently with special care. - Hand sanitizer is placed at the Hotel entrance; around the front desk; near elevators; and in other key areas. - Signs encouraging social distancing are displayed in the lobby. - Furniture and fixtures may be removed or rearranged to ensure social distancing. - We utilize mobile technologies such as mobile check-in (and Mobile Service Requests that allow you to request additional services via smartphone) to minimize contact. - Indoor ventilation is carried out regularly throughout the property. - If a guest is found to have symptoms such as fever, cough, or sore throat, we have an established system to contact public health authorities (including on weekends) for guidance. Guest Rooms: - Guest rooms are thoroughly cleaned after check-out. - Room keys are disinfected after use. - Frequently touched surfaces—including door handles; tables; bedside tables; furniture handles; light switches; thermostats; telephones; scales; remote controls; alarm clocks; audio equipment controls; TVs (including controls); door locks/peepholes; trash bins/lids/handles where applicable); faucet handles/levers); toilet flush levers/buttons); shower handles—are disinfected using medical-grade disinfectants). - Disinfectant spray is provided in each guest room. Restaurants & Bars: - We manage crowd levels by recommending restaurant Reservations)and staggering entry times). - Seating layouts)and capacity may be adjusted to ensure social distancing). - Larger groups may be split into smaller parties). - We thoroughly implement measures against crowded conditions during dining by spacing seating appropriately). - Individually wrapped oshibori towels)are provided). - We assist with seating arrangements designed to maintain social distancing). - We recommend making use of in-room dining). Meeting Rooms: - We consider advanced technologies such as live streaming),and offer touchless options through Marriott’s meeting service app)). - Events follow local guidelines),with operating procedures—such as table layouts—designed to ensure social distancing)). - Cleaning procedures are 강화 across all meeting rooms))and event spaces)). Fitness Facility & Pool: - Operations follow local ordinances))and public health guidance)). -(To address a wide range of viruses including COVID‑19),we tighten cleaning protocols))and take additional measures))as needed)),such as rearranging fitness equipment))to maintain social distancing)). -(Spas)),fitness equipment)),are cleaned))and disinfected regularly)). -(We strictly implement measures against crowded conditions)),including limits on人数)))or time slots))). -(Pool))),chemicals used in pools)))and spas)))are maintained at appropriate levels))),with disinfectants used continuously))))in quantities compliant))))with local guidance))))and regulations))).