Kamisuwa Onsen Hamanoyu住客評價與感想
- 客房・設施4.21
- 設施・設備4.13
- 接待・服務4.41
- 餐飲4.30
- 溫泉・浴池4.38
- 滿意度4.26
The room was renovat...
The room was renovated, very clean, and offered a beautiful view of Lake Suwa (even from the bath). It would have been more pleasant if the guidance to the room upon arrival had been a bit more welcoming. The private onsen bath in the room had natural hot spring water flowing slightly, but it was curious that it didn’t overflow even after some time (it is said not to be circulated). Dinner was satisfying with a sense of seasonality. The dobin-mushi with Nagano-grown matsutake mushrooms had a wonderful aroma and was delicious. Both dinner and breakfast were served in a quiet private room facing a serene garden, allowing for relaxed dining. It was an accommodation I’d like to stay at again if given the chance. Thank you for your hospitality!
- 客房・設施5
- 設施・設備5
- 接待・服務3
- 餐飲5
- 溫泉・浴池3
- 滿意度4
- 2024/11/7～
- 2名 1間
- [12th Floor] Premium Suite with Semi-Open-Air Bath, 90 sqm
- 含早晚餐
設施的回覆
Thank you very much for staying at "Hama no Yu." We are delighted to hear that you enjoyed our newly renovated rooms and private dining experience, as well as the accommodations and cuisine we offer. However, we deeply apologize for any discomfort caused by the lack of consideration during your arrival guidance. We take your feedback sincerely and will strive to provide warmer and more attentive service. Encouraged by your kind words, "I want to stay again," all our staff will continue to improve. Thank you for taking the time to share your valuable thoughts. We look forward to welcoming you again in the future.