- Trang chủ
- Toàn quốc Khách sạn nghỉ dưỡng
- Kinki (Ngoài Osaka) Khách sạn nghỉ dưỡng
- Wakayama Khách sạn nghỉ dưỡng
- Nam Kỷ Shirahama Khách sạn nghỉ dưỡng
- Shirahama Coganoi Resort & Spa
- Shirahama Coganoi Resort & Spa Đánh giá khách hàng
- Đánh giá của ぺんな
Đánh giá & Cảm nhận của khách tại Shirahama Coganoi Resort & Spa
- Phòng nghỉ & Tiện nghi4.38
- Tiện nghi・Thiết bị4.31
- Dịch vụ khách hàng・Dịch vụ4.57
- Bữa ăn4.53
- Suối nước nóng・Bồn tắm4.70
- Mức độ hài lòng4.57
The positive reviews are a mystery.
The front desk staff were helpful, but the dining area and its staff were so disappointing that it made me never want to return. There were no staff at the pool and it felt completely unmanaged; the air pump was broken as well, so we couldn’t use the inflatable ring we brought.
- Phòng nghỉ & Tiện nghi2
- Tiện nghi・Thiết bị1
- Dịch vụ khách hàng・Dịch vụ1
- Bữa ăn1
- Suối nước nóng・Bồn tắm3
- Mức độ hài lòng1
- 1/5/2026～
- 4 người 1 phòng
- Family Room (Japanese-Western Style), Non-Smoking [Ocean View]
- Bao gồm bữa sáng và bữa tối
Phản hồi từ Tiện nghi
Thank you very much for staying at Shirahama Koganoi Resort & Spa. First, we sincerely appreciate your kind words regarding our front desk staff. However, we deeply apologize for the unpleasant experience caused by our staff’s service at the dining venue and the management of the pool, as we were unable to meet your expectations. We take very seriously that, despite this being a special trip for you, it left you feeling that you “never want to go again.” We also apologize for any inconvenience regarding pool safety management and equipment. Regarding the air pump you mentioned, after receiving your feedback we promptly checked it and confirmed that it was in proper working condition. Nevertheless, we understand that you felt inconvenienced when using it. We will continue to conduct thorough inspections and strive to provide clearer guidance and a more comfortable environment for our guests. We will take your comments sincerely and work on improvements so that we can become a Hotel where guests can stay with peace of mind and comfort. Thank you again for sharing your valuable feedback.