- 홈
- 전국 리조트 호텔
- 긴키 (오사카 이외) 리조트 호텔
- 와카야마 리조트 호텔
- 난키시라하마 리조트 호텔
- Shirahama Coganoi Resort & Spa
- Shirahama Coganoi Resort & Spa 리뷰
- ぺんな님의 후기
Shirahama Coganoi Resort & Spa 투숙객 리뷰 및 후기
- 객실 및 어메니티4.38
- 시설・설비4.30
- 접객・서비스4.58
- 식사4.54
- 온천・목욕4.70
- 만족도4.56
The positive reviews are a mystery.
The front desk staff were helpful, but the dining area and its staff were so disappointing that it made me never want to return. There were no staff at the pool and it felt completely unmanaged; the air pump was broken as well, so we couldn’t use the inflatable ring we brought.
- 객실 및 어메니티2
- 시설・설비1
- 접객・서비스1
- 식사1
- 온천・목욕3
- 만족도1
- 2026. 5. 1.～
- 4명 1개
- Family Room (Japanese-Western Style), Non-Smoking [Ocean View]
- 조식 및 석식 포함
시설에서의 답장
Thank you very much for staying at Shirahama Koganoi Resort & Spa. First, we sincerely appreciate your kind words regarding our front desk staff. However, we deeply apologize for the unpleasant experience caused by our staff’s service at the dining venue and the management of the pool, as we were unable to meet your expectations. We take very seriously that, despite this being a special trip for you, it left you feeling that you “never want to go again.” We also apologize for any inconvenience regarding pool safety management and equipment. Regarding the air pump you mentioned, after receiving your feedback we promptly checked it and confirmed that it was in proper working condition. Nevertheless, we understand that you felt inconvenienced when using it. We will continue to conduct thorough inspections and strive to provide clearer guidance and a more comfortable environment for our guests. We will take your comments sincerely and work on improvements so that we can become a Hotel where guests can stay with peace of mind and comfort. Thank you again for sharing your valuable feedback.