Đánh giá & Cảm nhận của khách tại The Yokohama Bay Hotel Tokyu

(Tỉnh Kanagawa/Yokohama - Minato Mirai) [Tổng cộng 480 phòng]
Điểm tổng thể
4.54
Tuyệt vời (661)
  • Phòng nghỉ & Tiện nghi
    4.57
  • Tiện nghi・Thiết bị
    4.56
  • Dịch vụ khách hàng・Dịch vụ
    4.62
  • Bữa ăn
    4.48
  • Suối nước nóng・Bồn tắm
    4.41
  • Mức độ hài lòng
    4.59
  • 5.00
    家族の旅行には

    The comfort of staying at a Ryokan

    We had breakfast at Oshiman. The freshly cooked rice, prepared individually in a small pot after we were seated, was excellent. However, since there are fewer seats than a buffet restaurant, you may have to wait in line for quite a while once it becomes full. If you plan to go, I recommend arriving early. Among the Hotels in the Minato Mirai area, I think this is the best option for Japanese cuisine.

  • 4.80
    ハムガミコ

    Thank you very much!

    Thank you for upgrading us—our room was wonderful! The view was excellent, and we had a very comfortable stay. All the staff were kind, and we’d love to stay again. Thank you so much!

    • Review Image
    • Review Image
  • 5.00
    たいちろう0123

    Your First Stay

    This was my first time staying here. Since I booked a Plan with lounge access, I was able to relax and enjoy a comfortable time in both the Room and the lounge. The location and views are outstanding. I would have liked a few more snacks to go with the drinks in the lounge, but the scenery more than made up for it, and I was very satisfied.

  • 4.50
    ずっこけ1212

    I used the lounge, b...

    I used the lounge, but although it was open until 9:00 p.m., when I went before 8:30 p.m. they were already rushing to prepare for the next morning’s breakfast. There was constant clattering of dishes, and they were moving tables and equipment around, so I couldn’t relax at all. If they need to have everything ready by that time, it would be better to shorten the lounge hours. It’s a shame, because the lounge has a great view.

  • 5.00
    chika7216

    Once again, we had a...

    Once again, we had a very comfortable stay! Thank you for accommodating our request. It made for a wonderful summer vacation. We look forward to staying with you again soon, and thank you in advance.

  • 4.67
    きよかあちゃん

    It was a luxurious stay.

    I usually stay here in December, but this time I stayed for the first time during the Obon holidays in August. As expected, there were many guests, and we waited about 40 minutes due to crowds at check-in and breakfast. However, all the staff worked efficiently, with frequent announcements apologizing for the wait, and guidance to check-in was smooth. There were also two breakfast venues available. It was crowded, but I felt their handling of it was excellent. The Room was our usual bay-view Room with a view bath; it was spacious and comfortable. Despite the forecast of bad weather, we were impressed by the wonderful scenery. We were able to enjoy a relaxing bath while looking out over the Minato Mirai view and spend a truly luxurious time. Thank you very much.

    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
  • 4.17
    さとなおし

    Thank you for your support.

    To celebrate my friend’s birthday in the Room, I ordered a fruit and cake platter through in-room dining. Even though it was late, it was delivered to the Room, and my friend was delighted by the surprise celebration. We also received a lovely music box from the Hotel, which made it a truly memorable birthday. Thank you for your thoughtful hospitality.

  • 4.50
    むくた1210

    Two Summers in a Row

    This was our one-night summer vacation stay in Yokohama Minato Mirai for the second year in a row. This year we chose the Bay View side (last year was Park View), and both offered beautiful scenery and stunning night views—we were very satisfied. From the Bay View side, watching Asuka II and Peace Boat docked at Osanbashi made us dream even more about the open sea. We had breakfast at the Hotel buffet, which was also excellent. Every dish was delicious, with such a great selection of both Japanese and Western options that you’ll want to try everything. With walks to Red Brick Warehouse and Chinatown, one night still wasn’t enough—so we’re already looking forward to another summer vacation in Minato Mirai next year!

  • 4.50
    maco99

    Conveniently located near Minatomirai Station!

    I stayed on Mountain Day. It was extremely crowded, but the staff were very helpful, so I didn’t feel uncomfortable. The breakfast buffet—especially the croissants and orange juice—was delicious. If I had to ask for more, I wish there had been a bit more variety.

  • 4.83
    米沢によく行く人

    They handle last-minute requests smoothly. This time, we also used the night pool.

    I’m a repeat guest who uses the Bay Club. Each time, I relax and unwind at the Hotel. The small welcome gift at check-in is a lovely touch. This time, with concerns about the typhoon, I was in a rush and forgot my iPhone charger, so I asked the concierge. I was happy to hear, “We’ll bring it to your Room” right away. Every service period was also relaxed and delicious. As I was traveling with my mother who has difficulty walking, we couldn’t go to the breakfast buffet at Tosca. However, dining on the usual club floor offered an even wider variety of bread than before, and the roast beef was very tender and tasty. Perhaps because guests were split between the 2nd-floor buffet and the club floor, it wasn’t crowded as usual and it was quiet as well. The night pool is for adults only, so even middle-aged guests like me, seniors, or solo travelers can enjoy a wonderful time while taking in the night view. I highly recommend using it. *In this Room, however, I noticed rust around the bathtub drain area. It felt like bathing in a rusty tub, so I’m giving 4 stars.*

    • Review Image
    • Review Image
    • Review Image
  • 5.00
    イオトム

    The Best One-Night Stay

    As always, the Room, breakfast, and service were all excellent. I prefer a park view, but this time we chose a city view due to our budget. However, the night view was beautiful and it wasn’t bad at all. Since we stayed on the Bay Club floor, we also enjoyed the lounge. That said, there were no Chinese-style items (such as shumai) at breakfast. It may have just been that day, but that was the only disappointment. At check-in, my wife forgot to present her TCM points card, but they seemed to infer it from my name or address at check-in or our past stay history and extended our checkout time from the start—very thoughtful. It also seems you can no longer earn double points by combining Rakuten Points or TCM points with other point programs. That’s understandable and I’m fine with it.

  • 5.00
    夜景まにあ

    Wonderful no matter when you visit.

    This time, as the Sky Duck collaboration with Conan is coming to an end, I fully enjoyed the night views, Noge, and Chinatown for that purpose. Ever since I stayed here four years ago on my way back from an Eikichi Yazawa concert, I’ve been completely hooked on Yokohama’s charm. Mr. Chen’s restaurant on the 3rd floor was also extremely delicious—I’ll work hard and come again.

    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
    • Review Image
  • 5.00
    @@こっつん

    A Short Getaway

    It was my first stay at this Hotel in a while. As always, it was clean and very comfortable. The only issue was that the refrigerator did not cool well, so the drinks I brought never got properly cold, which was very disappointing.

  • 5.00
    たまこむすび

    For the first time in a year

    We stayed with you last year as well, and we made a Reservation again this year hoping there would be fun events for the Hotel’s 29th anniversary. At tea time, I meant to order the drip coffee but missed it and was told it had already ended, which was a bit disappointing. Still, the aroma of the coffee was very soothing. We were very happy that you arranged our two Rooms close to each other. Thank you for your thoughtful consideration. The roast beef at cocktail time was exceptional. I also appreciated the staff member who kindly let us know that window seats had become available and invited us to move. Thank you very much. We would love to stay again if we have another opportunity.

    • Review Image
  • 5.00
    う_ちゃん

    This was my first ti...

    This was my first time using the lounge, and it truly confirmed how wonderful this Hotel is every time I visit. I honestly regret not making a Reservation with lounge access before. It’s a Hotel I’d love to return to again and again. Thank you very much to all the staff.

  • 5.00
    う_ちゃん

    As always, I was abl...

    As always, I was able to relax at a very leisurely pace. The Minato Mirai view from the Room and the lounge is truly the best. This time, I kept it light at the lounge and also used the restaurant. I was able to enjoy my meal quietly and unhurriedly. Personally, I love the lounge breakfast. To all the staff, thank you very much.

  • 4.80
    am_8

    Relaxing.

    I have stayed here several times a year for the past 20 years. In recent years, many new hotels have opened in Minato Mirai and I tried other places, but after staying again for the first time in a while, I was reminded that this is still the best. However, during check-in, the registration panel terminals set up at the Hotel front counter made me uneasy from a privacy standpoint, as people waiting behind could see my address and phone number displayed on the screen.

  • 3.33
    亀と鶴

    Thank you for your support.

    We enjoyed the close-up view of the Minato Mirai night scenery. Thank you for the excellent service from the Hotel staff. Also, it was convenient to have a variety of shops in the same building.

  • 4.60
    ロドリゴ平安京

    Since the Pan Pacific era

    Although it opened in 1997, I mistakenly thought it had been operating since a bit earlier. You can certainly feel its age, but it’s well maintained and comfortable, and the staff were calm and reassuring. I’ve stayed here occasionally since around 2000, so this stay also felt nostalgic. I hope it will continue to be part of Yokohama’s scenery for many years to come.

  • 4.50
    KUSi

    Dissatisfied with the check-out process.

    The only disappointment was the check-out service: the staff member was unfriendly and did not answer my questions, and I was shocked by the high parking fee. This happened because I was not given the discount tickets for my Multiple Night Stay, but it was resolved after they called the parking attendant to assist. The view from the Room was amazing—especially the night scenery—and everyone was impressed. The cleaning and upkeep were also excellent.

  • 5.00
    そうにゃん5296

    Stayed here to atten...

    Stayed here to attend an event at Pacifico Yokohama. Luckily, I was upgraded to a Room with a beautiful night view. The spacious Room was very relaxing. This was my third stay, and the staff are always excellent.

  • 4.00
    セイレーンと人魚..

    The Ferris wheel was...

    The Ferris wheel was easy to see when we stepped out onto the balcony or moved closer to the edge of the window, and we enjoyed it thoroughly. The location was convenient, with plenty of sightseeing spots and dining options nearby, and my family would like to stay again. The breakfast buffet was especially excellent. There was some dust around the notepad area, which was disappointing, but otherwise we were able to relax!

  • 4.67
    かまくらこちこ

    The bath is amazing.

    Soaking in the bathtub while looking at the Ferris wheel was wonderful—my daughter, who usually takes quick baths, said she ended up staying in for 30 minutes. Since there were three of us, it was great that we could book a triple room. Even though it’s a high-rise building, it has a balcony, and relaxing in the night breeze while gazing down at Cosmo World below was the best.

  • 5.00
    メメテテ

    We were very satisfied.

    As expected from Tokyu. We look forward to working with you again.

  • 3.83
    うみしま

    It was a bit disappointing.

    I have stayed here many times since it first opened. This time, I stayed for three nights.   Perhaps because it was a busy period, I was very disappointed with the check-in experience. Even though I was staying on the Bay Club Floor, I was told to line up at the front desk. After asking them to confirm again, I went to the lounge, but service there was also slow and I had to wait quite a long time.   Also, since my companion would arrive later, I asked the lounge staff in advance so that we could receive an extra key without having to line up at the front desk; however, we still ended up waiting in the front-desk line. It was hot as well, and it left us exhausted.   In recent years, new hotels have entered this area and I have stayed at them several times too, but I have never experienced such poor handling elsewhere.   The lounge tea time and cocktail time were crowded, and there were many disappointing points such as tables not being cleared promptly.   Compared with various hotels, it did not seem like there were too few staff members here, which made it all the more puzzling.   For breakfast, we used three venues—Oshima (Taishiman), the lounge, and Cafe Tosca—and all of them were delicious.   Because I have stayed here so many times, this left me truly disappointed.   I would like to continue staying here in the future as well, so I would appreciate it if you could look into these issues.

  • 4.67
    akko5555

    Highly satisfied.

    I stayed on the Club Floor, and everything—from the hospitality and service to the food and location—exceeded my expectations for the price. I’d love to stay again.

    • Review Image
  • 5.00
    あちひち

    Executive Park View Two-Room Suite

    We stayed as a family of four to celebrate our son’s birthday. The Room and the view were wonderful, just as we had researched in advance. They upgraded our Room to the club floor, and we even received a music box as a birthday gift for our son. He was truly delighted, and it became one of the most memorable Hotels for our family. Thank you very much.

  • 1.00
    hhbb

    About in-room facilities (damaged tiles and refrigerator)

    During my stay, I encountered the following issues: - Damaged tile: I stayed in a Room with a bathroom overlooking the night view, but the countertop tile in the shower booth connected to the bathtub was completely cracked and appeared to have been temporarily patched. Because it was visible along with the view and to prevent injury when barefoot, I covered it with a towel while using it. - Refrigerator power: Although I had a free drinks Plan, the refrigerator was not turned on, so nothing was chilled by the next morning. I pointed out the tile issue at checkout and later received a response by email. I am stating these facts here.

    • Review Image
  • 4.17
    ガルっぺ

    Bay Club Lounge

    From the top-floor lounge, we enjoyed views of Yamashita Park and the Bay Bridge, and could also see the Ferris wheel, making our stay very relaxing. The cocktail hour was excellent as well. We would love to visit again.

  • 4.17
    子連れズー

    It was a great stay!

    This was my first stay, and I was very satisfied with the Room—spotlessly clean, and I could even see the Ferris wheel from the bath. It’s not cheap, but it felt well worth the price. The location is also convenient, right next to Cosmo World. I ordered Chinese food for takeout, and it was authentic and delicious! However, the lounge and indoor pool were extremely crowded and not very relaxing. I hope this improves, but it’s a Hotel I’d like to stay at again.

    • Review Image
    • Review Image
    • Review Image

Số lượng đánh giá và điểm số là giá trị tổng hợp từ các đánh giá được đăng trên IKYU.com và Yahoo!トラベル.
Trang này chỉ hiển thị các đánh giá được đăng trên IKYU.com.