รีวิวและความประทับใจจากผู้เข้าพักที่ GLAMDAY STYLE KYU-KARUIZAWA HOTEL & RESORT

(จังหวัดนากาโน่/คารุอิซาวะ) [ทั้งหมด 65 ห้อง]
คะแนนรวม
4.51
ยอดเยี่ยม (364)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.71
  • สิ่งอำนวยความสะดวก
    4.63
  • การบริการลูกค้า
    4.38
  • อาหาร
    4.49
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.37
  • ความพึงพอใจ
    4.48
  • 4.83
    anna1219

    We had a comfortable stay.

    The service has improved dramatically compared with our stay shortly after the opening last year, and we felt comfortable asking for advice or making requests. This time we stayed in a Deluxe Twin Room; it was spacious enough for two people, simple and easy to use, and we could relax in the bath. The inner balcony is a great space to unwind in any weather. We also appreciated the good selection of cups and glasses in the Room. Breakfast had an excellent variety of salads, but if possible, we would have liked some Japanese options as well—having miso soup or tonjiru near the soup station would be nice. The main dish portion was too large for us. Being able to switch to a Tsurutontan breakfast was great. One request is that the coffee and tea in the lounge and at breakfast could be more flavorful. We had a very pleasant stay and plan to visit again next year.

  • 4.83
    q-_-p happy

    Third stay

    On my previous two stays, I booked a Luxury Twin, but this time I stayed in a Deluxe Twin. It was slightly smaller than the Room I had before, but the layout and flow were excellent and easy to use; personally, I prefer this floor plan. This time I also ran into an issue on my side, and the staff kindly helped me, which was truly appreciated. I regret that I wasn’t able to thank them properly afterward. As with last time, I stayed with my elderly mother, and we noticed some steps and level changes inside the Hotel; it felt more suited to younger guests overall. Still, it’s a wonderful Hotel, and I would like to stay again if I have the opportunity.

  • 3.83
    Mプリン

    Enjoy a relaxing Karuizawa getaway

    Located in Old Karuizawa, it is very convenient for strolling around. The Room has a calm atmosphere, and the lounge offers light snacks and drinks, allowing you to spend a relaxing time. The reasons for the negative points are that it is difficult to get to the second parking lot, drink refills in the lounge do not keep up and the drink quality seems to have deteriorated, and the main breakfast dish is not very good. As for breakfast, this is especially disappointing because the buffet selection and taste are excellent. I would also be happy if you could resume the previous Room-specific drink service (drinks prepared in the refrigerator).

  • 3.50
    フクN

    This is a comfortable Hotel for a pleasant stay.

    The building is new and very clean, and the Room is spacious, making for a comfortable stay. The Hotel staff are pleasant, and you can really feel that they put guests first. We only had breakfast in the Hotel; it looks great, but the taste was just average. On the downside, while the bathroom in the Room is large and comfortable with a separate washing area and bathtub, the shower pressure was far too weak... Also, unless you are the Hotel owner or staying for a Multiple Night Stay, you have to park at a municipal parking lot about 4–5 minutes away by car. If you take good care of your car, this feels somewhat unsettling. The location is excellent, so I hope they will reconsider the parking situation a bit more. —

  • 5.00
    tomo8

    It was a Hotel we would like to stay at again with our family.

    The Room, the meals, and the staff’s warm hospitality were all excellent. It would have been even better if there were a few more types of Onsen. I would like to stay again.

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  • 4.83
    Chim

    Attentive and courteous staff service

    This was my second stay. When we arrived, there was a sudden heavy downpour, and the Hotel staff assisted us courteously even though they were getting quite wet. More than half of the staff seemed to be foreign, but their Japanese was excellent and their service was very polite. Perhaps because it was during summer vacation, there seemed to be more guests than last time, and the shower booths in the bath area were crowded. Thank you for accommodating changes to ingredients I don’t eat during meals. The service was also very attentive. My father caused a bit of trouble regarding the parking lot, but they responded kindly with a smile, which I truly appreciated. I would like to visit again if I have the opportunity.

  • 4.67
    kyo-ko

    Comfortable in our new Facility

    I stayed for a Multiple Night Stay of 3 nights. The staff greeted me cheerfully and were very helpful. There was one mistake each day, but they addressed it promptly and properly. Breakfast was healthy, with plenty of vegetables and fewer carbohydrates. Because the Hotel is family-oriented, I could hear children’s high-pitched voices loudly every day in the large public bath and restaurant, so it wasn’t a place where adults can relax quietly. (This isn’t the Hotel’s fault, but rather an issue of parenting.) I’d like to visit again during a time that isn’t summer vacation or when there are likely to be fewer children.

  • 5.00
    サキタ

    When I wasn’t sure h...

    When I wasn’t sure how to use the lounge and felt a bit nervous, a staff member kindly explained everything, and I was able to use it comfortably. The Room was also very clean, so I would definitely like to stay again if I have the chance.

  • 4.50
    トラッピーちゃん

    Great location.

    The Facility is located on Kyu-Karuizawa Ginza Street, offering an excellent location. The lounge has a complimentary drink corner, and with a wide variety of alcoholic beverages available, I ended up drinking a bit too much.

  • 5.00
    アロハしろくま

    It was excellent.

    I stayed for three nights. The location in Old Karuizawa is perfect for walks. The Hotel was comfortable in every way—the Room, bath, lounge, and hospitality. I would definitely like to visit again.

  • 3.83
    NEO9091

    My wife and I stayed...

    My wife and I stayed here together. The space where you can lose track of time while watching the fireplace was especially wonderful. We also really enjoyed dinner—the cooking made the most of the ingredients, and the sauces were a nice change. My wife ended up feeling unwell and couldn’t go for breakfast, but thanks to the staff’s thoughtful consideration we were able to enjoy it in our Room, which made her very happy. Thank you to everyone who assisted us. A few points I noticed are below: - Limited lounge space: There are some efforts to provide privacy, but it felt quite cramped for the number of guests. - Bioethanol fireplace: It only lasts about an hour, and having to ask staff each time made me feel a bit hesitant. - Amenities: Only two drip coffee packs were provided, with four teas; for coffee lovers this feels a bit lacking. At this level, I would hope for four drip coffees total—two for arrival day and two for the next morning. - Guest mix: Because there is a wide range of Rooms and price points, the lounge in particular didn’t feel very calm due to the overall guest crowd. Lastly, it was a little disappointing that Diamond member benefits were listed but not provided.

  • 4.33
    CoCoCo

    Our family of four enjoyed our stay.

    We stayed for one night and two days. The Room had an elegant atmosphere and tasteful furnishings, and we truly enjoyed our stay. We also enjoyed the meals with drinks included. We would definitely consider staying again.

  • 4.83
    MKY2

    A clean and comfortable space

    This was my first stay, and the entire property was very clean, making it a pleasant experience. If I had to mention one thing, I would have preferred the dinner courses to be served a bit more quickly. However, as it was during the Obon holiday period, I understand it couldn’t be helped. The staff were all working very hard.

  • 3.83
    rosa_blue_moon

    Because everything else was good, the poor customer service and hospitality stood out.

    First, due to our mistake during the Reservation process, we were worried that we might not be able to stay in our preferred Room for a Multiple Night Stay and would have to change Rooms. We truly appreciate your help in arranging things so we did not need to move. The Hotel is in a great location, and the Room was spacious and very clean. The lounge service was also excellent, and we were very satisfied with those aspects. We also appreciated being able to try some health and beauty items from the loaner amenities free of charge. However, there were some very disappointing experiences, so I decided to leave this Review. First, I had a question for the front desk, but when I called from the in-room tablet device, no one answered at all. I tried three times and gave up. You may have been busy, but there was no callback either—this was my first time experiencing something like this. At dinner, service at the restaurant was extremely slow. No matter how long we waited, our food did not arrive for quite some time, which was very disappointing. We had made a Reservation for the Shuttle Service on our departure day. We arrived at the lobby early, but even after the bus arrived there was no boarding guidance (while other guests who arrived later were being guided). When I told the staff member our name, they only said “Please wait.” After that—even after departure time had passed—and even as guests who arrived later were guided onboard, our family still wasn’t called. When we finally asked again out of frustration, we were told: “You will be guided to the next bus.” I don’t know what order guests were being boarded in; however, if we had been informed from the beginning that we would be on a later bus (and why), we wouldn’t have gotten irritated and could have waited calmly. That lack of communication was disappointing. Perhaps both reception and restaurant operations are understaffed. Finally one more point: During a Multiple Night Stay, towels and amenities are delivered as sets wrapped inside towels and placed in a bag per person—but because everything is bundled together inside towels، you have to unfold new towels just to take out one item. That means you end up touching towels and amenities you won’t use; from a hygiene standpoint those towels will presumably need laundering once opened anyway. It feels wasteful given that you promote eco-friendly practices. It would be better if guests could order only what they need via tablet instead.

  • 4.83
    うまchan

    A place the whole family—three generations—will love!

    Our family stayed for one night. Throughout our stay, we were impressed by the attentive and thoughtful service from all the staff, and everyone in our family was able to relax comfortably. Especially during meals, we truly appreciated your flexibility with the à la carte menu despite our unreasonable requests. Of course, the Facility is wonderful, but above all we were moved by the warm hospitality of the staff. It became a very special memory for our family. This is a Hotel we would love to visit again.

  • 4.50
    原っち

    Completely satisfied with everything!

    First, I was soothed by the staff’s pleasant and attentive service. The food was delicious no matter what I tried, and the lobby drinks offered a wide selection of alcoholic beverages. With the Onsen bath and two types of saunas, my fatigue melted away, and I was able to spend a relaxing, comfortable time. This is a Hotel I would love to stay at again.

  • 5.00
    大いなる正午

    Thank you for your help.

    Our whole family had a wonderful time. The Facility was also very good. We had dinner at the restaurant inside, and it was delicious. The Onsen was comfortable as well. The lounge felt much smaller than it looked in the photos on the website. Since my wife walks with a cane, we were able to park on the premises, which was helpful, but I think the second parking lot would be inconvenient. We would like to stay again.

  • 4.83
    ハイねん

    It was absolutely wonderful.

    I’ve stayed at many Onsen Accommodations and Hotels in tourist destinations, and I’ve come to feel that while luxury Ryokans rarely disappoint, even luxury Hotels sometimes do. However, this place didn’t just meet expectations—it far exceeded them. Above all, I was truly impressed by the attentive service from the staff and their consistently guest-focused hospitality. Needless to say, the Facility, the meals, and the cleanliness of the Room were all excellent. The only reason I rated the baths slightly lower was because there was no open-air bath. Also, if the loungewear had pockets, it would be much more convenient and even better. I will definitely return.

  • 5.00
    うちゃっち

    A Wonderful Karuizawa Stay That Satisfies Every Need

    It was a wonderful Hotel, and we were very satisfied with our stay. The Room was spacious and very clean. The Facility was well equipped, and we were able to relax in comfort. The soundproofing was also excellent, so we could enjoy a quiet stay without being bothered by noise from outside. Every Italian dish at dinner was delicious, and breakfast was also very good. The large public bath was clean and pleasant, and we used it many times during our stay. It is close to the Old Karuizawa area, making it a convenient location for sightseeing, dining, and shopping. We enjoyed both our time at the Hotel and exploring Karuizawa. Overall, everything felt very well done—this is a Hotel that made us want to stay again. For us, it was an almost perfect stay. The only thing that stood out was the parking. Since we used the second parking lot, getting back and forth to the Hotel felt a bit inconvenient. Other than that, there were no complaints at all, and we would definitely like to stay again.

  • 5.00
    オラまーす

    We had a wonderful time with our family.

    We stayed for two nights with breakfast and dinner included. The second day’s menu was completely different from the first, and everything was excellent and delicious. We also appreciated being able to borrow beauty devices free of charge and try various options. Our family of four, usually busy with work and school, was able to enjoy an elegant and relaxing time on our first trip to Karuizawa in a while. We would recommend this place to friends—thank you very much.

  • 4.67
    母の誕生日旅行

    Overall, it was really great!

    It was almost exactly as the Reviews said, and it was really great. We stayed with our older elementary school-aged child and my parents (in their 70s), and it was a Hotel that satisfied everyone, young and old alike. As others mentioned, it would have been even better if there had been leave-in treatment in the Onsen changing room. There wasn’t any beer in the lounge, but we added an all-inclusive option for dinner, which made it feel special—and we enjoyed some delicious drinks. Having towels stocked in the bath area was also convenient, since we didn’t have to bring them from the Room. And it would have been perfect if there had been an open-air bath (the bath felt a little like a large public bathhouse and somewhat plain...). The loungewear was a two-piece set rather than a yukata, so it didn’t come undone, which was nice. The food was absolutely delicious and the service was excellent—we were completely satisfied! We’ll definitely come again!

  • 5.00
    しかっちゃんさん

    Enjoy Hotel Life

    It was a new Hotel and even nicer than the photos. The location in Old Karuizawa was convenient, and the Hotel also had a large public bath, so we were able to relax and enjoy our stay. There was a lounge available until 10:30 p.m., with a great selection of drinks, and they also offered ice cream, which was wonderful. If we have the chance, we would definitely like to stay again.

  • 4.50
    すきたび

    I felt refreshed!

    This was my first stay. Both the Room and the lobby were clean and comfortable. The dinner course had well-crafted flavors and was very delicious. The service was excellent, and I was very satisfied. I would like to stay again. Thank you very much.

  • 2.33
    あめとかさ

    I couldn’t sleep at all because of the noise.

    The bathroom was on the other side of the wall by my pillow. At night, while I was sleeping, a loud noise started from some kind of machine near my pillow and woke me up. When I checked the bathroom, it seemed like some machine under the sink was running. About once an hour, it would run for several minutes, and the noise came through right by my pillow... I couldn’t sleep at all. For an Accommodation at this price point, it felt far too poor. I went there to relax, so I was very disappointed. It may depend on the Room, and perhaps I just happened to get a bad one, but even so it was unacceptable.

  • 4.67
    テディ太郎

    A high-quality Hotel for a relaxing stay in Old Karuizawa

    The interior is new and sophisticated, and I was able to relax in a calm atmosphere. The overall design and Facility also feel luxurious, making it a Hotel well suited for a stay in Old Karuizawa. The staff provided courteous service with thoughtful attention to detail. The guest room was spacious and comfortable, though I felt the amenities could be improved a bit further, so I rated the room 4 out of 5. This time I did not have dinner and only enjoyed breakfast. Breakfast was excellent in quality, variety, and presentation, making for a pleasant start to the day. Service, Facility, and breakfast were all highly satisfying—overall it was a wonderful stay. This is a Hotel I would like to stay at again when visiting Karuizawa.

  • 4.00
    ターニャ姉さん

    That extra touch makes all the difference in your satisfaction!

    Because it was a reasonably priced early-booking Plan, I was able to enjoy a summer getaway with friends. Many of the staff are international and they work hard with smiles and Japanese, but the service felt more overseas-style, and small issues lowered my satisfaction—such as the refrigerator not being cold, steps in the lobby remaining even though the Room is barrier-free, and limited bathing hours despite it being an Onsen. The meals were enjoyable even during a Multiple Night Stay, and I was very satisfied with them.

  • 4.17
    リオ リ

    The parking policy was a major drawback.

    It was conveniently close to Old Karuizawa Ginza Street, but the parking policy was a major drawback. There is parking on the premises, but we were told it is for owners only. The second parking lot is quite far from the Hotel, so you have to follow a guide car there, park, and then ride back in the guide car. As a result, loading/unloading luggage and going out by car was somewhat inconvenient and time-consuming. I felt that an “owners first” policy like this leaves room for improvement for a customer-first Hotel business. Also, if that arrangement is unavoidable, I would appreciate it if the staff could be more proactive in helping with luggage. On the other hand, thank you to the restaurant staff for their polite and kind service. The Room was spacious and clean, and very comfortable. The food was delicious. In particular, the breakfast buffet had a wide variety of items and was well balanced nutritionally. The lobby, lounge, and large public bath were all crowded, so we couldn’t relax and enjoy them fully. Overall, I don’t think this Hotel offers strong value for money. Especially if you are arriving by car, it’s worth thinking twice about staying here. We have stayed at another Fufu Hotel before, so we were surprised to learn that this one is also operated by Fufu.

  • 5.00
    万平ホテル

    A very comfortable Hotel

    I was able to relax and enjoy a Multiple Night Stay at the Hotel I had been looking forward to since last year. From check-in to check-out, all the staff provided attentive service, and the housekeeping team greeted us with wonderful smiles as well. The Room, lounge, bath, and restaurant were all excellent. One request: it would be convenient if the in-house loungewear had pockets, so we could carry the room key when moving to the lounge or bath. They also handled a drainage issue promptly, and we enjoyed trying various loaner amenities. As an elderly couple, using the tablet was also a good experience. Karuizawa was wonderful.

  • 4.83
    マツクック

    It was excellent at the new Hotel.

    It was a very satisfying stay at this new Hotel that has been open for less than a year. It faces Kyu-Karuizawa Ginza Street, making it very convenient, and the Italian food at the restaurant was delicious. I would like to stay here again.

  • 3.83
    ムーミン村のミイ

    In the heart of Old Karuizawa’s lively main area

    The meals were somewhat disappointing and didn’t feel fully polished.

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