รีวิวและความประทับใจจากผู้เข้าพักที่ GLAMDAY STYLE KYU-KARUIZAWA HOTEL & RESORT - 3หน้า

(จังหวัดนากาโน่/คารุอิซาวะ) [ทั้งหมด 65 ห้อง]
คะแนนรวม
4.51
ยอดเยี่ยม (383)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.71
  • สิ่งอำนวยความสะดวก
    4.62
  • การบริการลูกค้า
    4.38
  • อาหาร
    4.48
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.37
  • ความพึงพอใจ
    4.48
  • 4.83
    mamacooper

    Always a wonderful hotel.

    Everyone at the hotel welcomed us warmly. The Room was kept very clean, and the ingredients in the meals were fresh and delicious. Until we checked out, we were surrounded by the attentive care of all the staff. Their consistent hospitality allowed us to relax and enjoy our time. I also thought it was wonderful how well they supported and looked after new staff members who were still learning. Thank you for kindly accommodating our late dinner as well. Thank you very much.

  • 4.83
    典真

    The staff are wonderful.

    During my stay at Grandista Style Kyu-Karuizawa Hotel & Resort, not only were the Room and the atmosphere throughout the Hotel wonderful, but what left the strongest impression was the warm hospitality of all the staff. From check-in to check-out, each person greeted me with a smile and attentive service, allowing me to spend a truly comfortable time. Thank you for creating such wonderful memories. I would love to stay here again when I visit Karuizawa.

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  • 5.00
    玻璃魔王

    It’s a nice Hotel.

    This was my second stay. I enjoyed it last time, so I came again. The location in Old Karuizawa is excellent. The Facility is new and feels great. After arriving and entering the Room, I went to the lounge and had some champagne. The Onsen bath afterward was also very nice. The food was delicious; I enjoyed the wine pairing, and my wife enjoyed a seasonal limited-time cocktail. The service was friendly. Check-out was smooth, but the farewell at departure could have been more attentive. It didn’t convey a sense of “Thank you for staying with us—please come again,” with a respectful bow, or a cheerful send-off like “Have a wonderful rest of your trip.” It felt untrained in that regard and unfortunately too mechanical—not so much because staff were busy, but because they didn’t seem to be taught how to express appreciation to guests. Still, overall I think it was good service. Thank you very much—I’m satisfied. Please keep up the good work.

  • 4.67
    herohero01

    An Extraordinary Experience

    We were very satisfied with the unique Room experience and the delicious meals—unlike anything we’ve had before. The forest-side Room is highly recommended, as you can enjoy the deep greenery. There is one bathtub, and the bath water was 41–42°C, so it’s not ideal for long soaks, but we were able to fully enjoy the sauna and steam bath. The breakfast buffet offers a wide variety of options, including desserts. It seems to focus mainly on Western dishes, so we were a little surprised that chopsticks were not provided.

  • 5.00
    lele123

    Prime location

    It was a clean Hotel. I was very satisfied with the Room, the meals, and the sauna. Reviews said that regular guests would have to park their cars far away, but that wasn’t the case.

  • 5.00
    Tomorrowikyu

    It was wonderful. I’d love to visit again.

    Since the Hotel has been open for less than a year, it’s only natural that everything is new and spotless—but beyond that, we were extremely satisfied with the location, Room, amenities, large public bath, lounge, restaurant, and price. As for what was great about each of these, other guests have already described it in detail in their Reviews—and I completely agree (the Reviews are thorough and excellent!). The only thing I couldn’t quite call satisfactory was that when we arrived by car in front of the Hotel, a car that arrived after us was guided first (apparently prioritizing the owner), which meant we had to wait quite a while before someone could escort us to the more distant parking lot. Another small disappointment was that by the time I noticed an item I wanted to borrow, it was no longer available (I should have reserved it right after check-in). Judging from the site, it seems unlikely we’ll be able to make a Reservation again at this price range for our stay this time—but whenever we travel to Karuizawa in the future, this is the Hotel I’ll check first for availability.

  • 5.00
    かっきーI

    The Room is spacious and extremely comfortable.

    This was my second stay this year, following my stay in April, and this time I stayed with two friends. My friends were surprised by how spacious the Room was, and they were also impressed by how affordable it was for that size. The consistent cleanliness, comfort, and stylishness never change no matter how many times I stay. However, when the three of us stayed, there were amenities and loungewear for three people, but only two baskets provided for going to the Onsen—I wondered why. Of course, when I told the front desk they brought one right away. Still, it’s a great system that they could place it in a box without us having to meet face-to-face. I’m planning to stay again in September and am looking forward to it.

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  • 4.67
    Joe 310

    Nice support

    This was my first stay. I checked in with high expectations because I had made a Reservation for the Premium Corner Suite, but I was disappointed to find that my Room faced the parking area on the first floor. When I asked—on the off chance—if I could Change the Reservation to a Room with a better view, the staff responded warmly and moved me to a calm Room surrounded by fresh greenery, allowing me to enjoy a very comfortable stay. Thank you very much. We were also very satisfied with the thoughtful, carefully prepared meals.

  • 5.00
    ぺろぺろね

    Great value for money

    The Facility is new, and we really enjoyed the large public bath with a sauna, the drink service in the lobby (including alcohol), the atmosphere of the dining area (lighting, etc.), and especially the breakfast buffet.\nWe stayed for two nights, and they even upgraded our Room—excellent value for money despite rising prices.

  • 4.83
    Kばぁ

    Time seemed to slow down.

    This was my first time staying here with friends on a girls’ trip. It’s a very compact Hotel, yet there are plenty of staff, and I had the impression they noticed what we needed and took action even without us asking. The meals exceeded our expectations for both dinner and breakfast. You can really tell everything is carefully prepared with great balance. The Room was calm and comfortable, with a soft, relaxing atmosphere. The bath was also very soothing. However, one thing was truly disappointing: the towels were folded unevenly, almost as if a child had folded them. Even though you feel refreshed and clean after bathing, they were messy enough to say “crumpled,” and this didn’t change even though staff came by 2–3 times to check or tidy up. I hope this will be improved next time I stay. I’m happy to have found such a wonderful Hotel that captures the best of Karuizawa. Thank you for taking care of us.

  • 5.00
    サラリーマンの休日.com

    The Best Accommodation Experience

    The Facility and staff service were truly first-class. On the morning of our second day after staying one night, our child developed a fever of 39°C. When we contacted the front desk early in the morning, they prepared an ice pillow and other items for us. For breakfast, they provided a tray and plastic wrap for our child’s meal so we could eat in our Room. They also offered a late check-out option (for an additional fee). Despite the unexpected fever, we were able to enjoy a wonderful stay.

  • 3.33
    たびたび一休

    We hope your next stay will be more comfortable.

    The Room was spacious, and it was great to have a view overlooking Ginza. Many of the international staff were friendly and smiling. I was surprised that the breakfast selection was limited. You can choose 1 item from 4 options such as curry or pizza, but it might be better to offer all of them on the buffet. What was disappointing—actually quite difficult—was that I couldn’t sleep because of noise and heat. Hot air blew out all night from a slatted wall right next to the bed with a loud roaring sound. I looked around but couldn’t find a switch, and when it became unbearable I called the front desk at 4:00 a.m.; a staff member came, opened the slatted wall, and turned off the switch. Apparently it was a dehumidifier. I came to relax, but ended up feeling sick from lack of sleep the next day, which unfortunately canceled out all the good points. I hope things will be improved next time.

  • 4.33
    narihan

    This was our first s...

    This was our first stay, and we stayed for two nights. All of the staff were kind, and their wonderful smiles made us feel very comfortable. The Room was spacious and easy to use, and we really liked it. Breakfast offered a stylish selection such as a variety of salads and chilled pasta, but my son prefers rice dishes, so he seemed disappointed because there were no classic options and not much he could choose from. The complimentary drinks and snacks in the lounge were great with plenty of variety, but the sparkling wine had gone flat, so white or red wine might have been better. Because it is in a great location in the downtown area, the road in front becomes pedestrian-only on Sundays; having to take a detour by car on very narrow streets was a downside. Overall, it was a very compact Hotel with good flow throughout, making it easy to use.

  • 4.00
    マロニャン1126

    It was my first time...

    It was my first time staying here, and it was a very lovely and clean Hotel. Two of us stayed, and the Room was spacious—it felt like a waste to stay for only one night.

  • 4.67
    イルデパンるる

    It was very comfortable!

    This is a modern, new Hotel, and everything was thoroughly cleaned, so we had a very comfortable stay. Dinner wasn’t particularly memorable, and I hope it can be improved a bit more. I was surprised by the wide variety of soups at breakfast! We really enjoyed the corn potage and maitake mushroom soup. Since we were traveling on to Kusatsu Onsen, thank you for shipping our outlet purchases and the Diamond member gifts to our home. It made traveling much easier. Being able to take free drinks and snacks back to our Room to enjoy was also a big plus. The tote bag we received was cute and very useful as well. Thank you for all your help—we would love to visit again.

  • 4.50
    タカトラ

    Everything was great, but one thing was disappointing.

    I arrived with high expectations. The location and the building were excellent, and I was excited from the moment I got there. The overseas staff made a great impression with their polite and attentive check-in. The Room felt a bit smaller than it looked in the photos, but the lounge had a nice atmosphere. The view from the Room was lively in a good way, fitting for a tourist area. The space was still more than sufficient, so it was very comfortable. In the large public bath, the scent of wood greeted me as soon as I stepped in, and I could truly relax. It wasn’t crowded, and everyone observed good manners, so it stayed very quiet. Only dinner left me with a few concerns... The food was delicious! However, the level of hospitality varied too much depending on the staff member—I honestly wondered why it was so inconsistent. While someone was explaining a dish, another staff member suddenly whisked away plates as if snatching them; it startled me like something out of a ninja act. Also—though I couldn’t believe it at first—two staff members crouched down doing some work appeared to be fooling around together... That’s how it looked to me, and perhaps they assumed they were out of sight. They seemed cheerful with smiles they didn’t show guests... It would be such a shame for service to diminish the value of such a wonderful Hotel. While everything is new and spotless now, that may hide certain issues—but I hope the staff will support this Hotel for many years to come. Precisely because I thought it was such a great Hotel, this is my sincere wish. I’d like to visit again at another time of year.

  • 4.67
    みほたこやき

    The Italian meals were delicious, and I was very satisfied.

  • 4.67
    FPminmin

    Girls’ trip

    Four of us stayed—two women in our 60s and two in our 30s. We booked the Forest Side | Premier Suite | 92 m² | Drinks Inclusive (Twin) plan, and it was great to enjoy plenty of wine at meals without worrying about the cost. We had a wonderful time. It would be even better if beer were available in the lounge. There are also many Old Karuizawa shops nearby. We saw families with children enjoying their meals as well, and felt this is a child-friendly Hotel. Next time, we would like to visit with our grandchildren too. Thank you very much for your hospitality.

  • 5.00
    sei555@

    The perfect resort stay for adults, soothing both body and mind.

    This was my first stay at Granty Style Kyu-Karuizawa, and it far exceeded my expectations—I truly had a wonderful time. This was my first stay at Granty Style Kyu-Karuizawa, and it far exceeded my expectations—I truly had a wonderful time. Above all, I was impressed by the warm and attentive hospitality of the staff. From arrival to departure, they maintained the perfect balance—always present when needed yet never intrusive—ensuring a consistently comfortable stay with refined service throughout. The Room was very spacious, and the high-quality, calming interior created a special escape from everyday life. Relaxing in such an open, tranquil space was pure bliss. The meals were also extremely satisfying for both dinner and breakfast. Dinner featured plenty of fresh local ingredients; it was not only delicious but also beautifully presented like a work of art. Breakfast was equally carefully prepared dish by dish, leaving me feeling happy from the start of the day. The lounge, which I used many times during my stay, was also excellent. With its inviting atmosphere, it was the perfect place to enjoy conversation or reading while sipping a drink at ease. Another major highlight is that the Facility includes a large public bath and sauna. Enjoying the clear Karuizawa air while working up a good sweat in the sauna and then soaking in the spacious bath left me feeling completely refreshed and free of daily fatigue. Everything—from the Facility to the food to the service—was truly top-class, making this an Hotel I sincerely want to make my regular choice in Karuizawa. I would love to return again in another season as well. Thank you for creating such wonderful memories for me.

  • 5.00
    アッコ

    The large public bath is excellent.

    This was my second stay. The large public Onsen bath was very relaxing. Maybe the timing was good—it was quiet, so I felt lucky. Breakfast was just as delicious as last time. I’ll definitely come back to stay again!!

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  • 5.00
    ゆうたくママ

    Family Trip

    All of the staff were excellent—nothing to complain about. I was able to spend my time feeling very comfortable. The fresh greenery visible from the Room looked like a painting and was truly soothing. I would love to stay again if I have the opportunity. Thank you very much.

  • 5.00
    午前の珈琲

    I’ll stay here again on my next trip to Karuizawa.

    Each time we went out, the staff warmly greeted us with “Have a nice day” and welcomed us back, and their courteous, kind service truly enhanced our travel experience. The in-house Facility offerings were more than satisfying: a lounge with unlimited drinks and snacks, baths with both a dry sauna and a steam sauna, and a shop open until 11:00 PM—everything was exceptionally well equipped. The Room and the meals were wonderful in every way, so we would love to stay again. It made our trip even better. Thank you very much.

  • 4.83
    nanachan

    Comfortable

    With a great location, it’s easy to enjoy shopping during the day and a morning walk. The Room is spacious and comfortable, making even a one-night stay very satisfying. When visiting Karuizawa, I often stay near Kyu-Karuizawa Ginza, and this has become a place I would definitely like to use again in the future.

  • 5.00
    LiliCat

    We were able to relax and unwind in the spacious room.

    I stayed in the Deluxe Twin (62 m², breakfast included). The Room was very spacious and decorated in a calm, cohesive style, so I was able to relax as soon as I arrived. The beds were also generously sized and very comfortable; I slept soundly for the first time in a while and felt truly refreshed. The lounge service offered several kinds of snacks along with alcoholic beverages and soft drinks. The selection was fairly simple, but I appreciated being able to enjoy coffee or tea at any time—especially the tea in the lounge, which was excellent. It also left a strong impression that I could spend time there quietly and at ease. Breakfast was delicious as well, and I enjoyed a relaxed morning. The staff were courteous, making for a very comfortable stay. I would like to stay here again when I visit Karuizawa.

  • 4.33
    るー:

    An Accommodation with room to grow

    It appears the property also sells units, and some owners’ Rooms are operated as Hotel guest rooms. The Room was spacious and very clean. The furnishings were tasteful and stylish. There were signs indicating microwaves on each floor as well. The lounge was stylish with a wide selection of drinks. There was drip coffee available, and the Americano was delicious. They also offer snacks and ice cream. There is no open-air bath, but the sauna facilities are excellent; the cold bath is around 20°C, and you can relax outside afterward. The indoor bath is known as a “beauty bath.” It was lukewarm at night and hot in the morning. It wasn’t crowded—at most about four people. Breakfast is a half-buffet style with fewer carbs, which feels healthy. There are six kinds of soup, plus salad and a dessert corner. Everything is well selected, though some may feel the variety is limited. Since it’s such a good Accommodation, I’ll share one stricter point: I’d like to see more focus on staff training—starting with parking. Because owners have priority, you’re taken to the second parking lot, led by a small car from the Accommodation. At the lot, they tried to park that car right next to mine just as I was about to open the passenger door, and we nearly hit each other. It’s safer to assume guests will get out once their car stops. I understand they may have parked close so guests wouldn’t have to walk for Shuttle Service, but it felt dangerous. When I received an explanation at reception near the entrance of the Accommodation, I said I would walk back instead of using Shuttle Service (I planned to stroll), but that didn’t seem to be communicated to the driver. Parking is free, but both entering and exiting require inserting a dedicated card into the coin-parking payment machine; if you want to go out by car during your stay, you need to return to the Accommodation each time, which is honestly inconvenient. Guests apparently can’t keep the card; after using it at the machine you must hand it back immediately to staff who accompany you there (the explanation was unclear). The system itself may be poorly designed—if it were 500 yen for 24 hours, I’d rather just pay myself than deal with this hassle. At check-in I was almost directed to wait on chairs in front of reception because “we’ll assist in order,” but another staff member beside them said “please wait in our lounge” and guided me there instead (the lounge is further inside). It’s minor things like this where there seems room for improvement through training overall. This time my stay was reasonably priced so my expectations weren’t too high—but at full price my expectations for service would be higher, so it might make me hesitate about returning next time even though everything else is great overall。 It’s a wonderful Accommodation overall—I hope they continue improving further。

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  • 4.67
    Ykr.

    My daughter and I st...

    My daughter and I stayed on a Plan with breakfast and dinner. The building and Room were very clean, and even the standard Room was spacious, so we could relax comfortably. The lounge past the reception was available until 22:30, offering alcoholic drinks other than beer and wine, apple juice, chilled buckwheat tea, light snacks, and several kinds of ice cream. We used it at check-in, after dinner, and after the bath. We were told we could take drinks back to our Room, and we really appreciated the large glasses—they were so nice you wouldn’t think they were plastic. Dinner was a light course meal, and breakfast was a main dish plus a half buffet—an amount that felt just right for us. It was nice to see many international guests staying there; however, unfortunately there were times when poor manners stood out. This isn’t the Hotel’s fault—it’s simply one of those difficult cultural differences. My daughter truly enjoyed this stay as well, so we would love to stay again. Thank you very much for everything.

  • 4.83
    オフグリット

    We had a comfortable and relaxing stay.

    The Room interior was very calming and comfortable. Dinner, the Italian cuisine, was truly excellent. The grilled vegetables were paired with a carefully selected sauce that brought out their natural flavors. The ayu genovese pasta was an impressive combination I would never have thought of. The portions were just right, and the wine pairing was also great. We were grateful for the very courteous service from the international staff.

  • 3.83
    風と太陽

    A Hotel with Delicious Meals

    A Hotel where the level of hospitality varied depending on the person (some staff were perfectly fine, so I rated it 3), but the food was delicious and greatly increased overall satisfaction. I arrived a little early. Staff were on standby and things seemed smooth, but right after asking, “Would you like to check in?”, they told me it would be from one hour later—why? When I entered the lobby, there were guests checking in as usual. (They were not early check-ins.) Of course I understand that Rooms are from 3:00 PM, but… this is exactly the kind of thing that separates a smart Hotel from one that isn’t. It made me wonder from the very start whether it was because I made a Reservation with a slightly discounted Plan, or because it was a premium Room—an interaction that unnecessarily makes guests overthink. When these small things add up, it doesn’t become a comfortable, stress-free stay. And in many ways, that proved true. The Japanese female staff member who seemed like the restaurant chief(?) was also quite underwhelming and not very professional. Maybe other Hotels set the bar too high. The Onsen was mediocre—piped-in water. There are both dry and steam saunas and they get properly hot, which is good, but although there is an outdoor relaxation area, it’s covered with boards so there’s no view (from the indoor bath you can see a bit of greenery). The ceiling has what looks like dirty red vinyl-like shading; you end up relaxing while looking at black grime stains. The chairs also don’t seem designed with comfort or angles in mind. The Room is stylish, but divided into many small sections; even though it’s close to 100 square meters, it felt cramped. When I used a hanger in the Room, white dust streaks got on my black pants—it’s questionable whether hangers and similar items are being cleaned. Please be careful when using them. (I wiped everything down.) On the other hand: the Italian restaurant exceeded expectations. I’ve been to many Michelin-starred restaurants as well, and this one is genuinely good—carefully prepared dishes done well. They made good use of their stone oven and offered creative items rather than standard fare. We had a free-flow drink Plan including alcohol; both selection and quality were excellent here too. Timing of service was mostly fine as well. In short: the food was delicious—that’s what stands out most.

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  • 5.00
    M-M

    Wonderful Hotel!

    The Hotel is new, and everything was clean, stylish, and wonderful. The Room was spacious, had a fireplace, and the bed was large—more than enough space for two people. All of the staff were friendly, and we had a great time. We’d love to stay again!

  • 3.50
    row42

    The facilities are good, but the staff quality is disappointing.

    I was very satisfied with the in-house Facilities, the Room amenities, and the wide selection of items available to borrow (such as a high-end hair dryer and a neck massager), and I was able to rest quietly at night. The entrance staff always greeted me with a smile whenever I went out, which was comforting. However, the staff at the Italian restaurant inside the Hotel where I had dinner were extremely disappointing. Not only did they forget my ordered drink, it was also properly added to the bill. I pointed it out to another staff member and had it removed, but there was no apology. The explanations of the dishes when serving were vague and hard to hear, and many staff members placed plates from my lower side of the table seat as well—I was surprised by how low the service quality was. The portions were small, and bread was served only once. Even if this is a newly opened Hotel and restaurant, you are still charging guests accordingly, so I would like you to pay more attention to staff training as well.

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