รีวิวและความประทับใจจากผู้เข้าพักที่ Kobe Suma Sea World Hotel - 4หน้า

(จังหวัดเฮียวโงะ/เมืองโกเบ) [ทั้งหมด 80 ห้อง]
คะแนนรวม
4.66
ยอดเยี่ยม (188)
  • ห้องพักและสิ่งอำนวยความสะดวก
    4.71
  • สิ่งอำนวยความสะดวก
    4.65
  • การบริการลูกค้า
    4.73
  • อาหาร
    4.69
  • น้ำพุร้อน・อ่างอาบน้ำ
    4.45
  • ความพึงพอใจ
    4.74
  • 3.83
    かずきまま

    The room was very cl...

    The room was very clean and spacious, which was satisfying. Seeing dolphins from the room was very soothing, and all the food at the buffet was delicious. What was a bit disappointing was that the amenities had to be picked up next to the front desk, and there was a lack of explanation about the room card from the front desk staff.

  • 4.67
    剣道清彦

    A hotel where you can be healed by dolphins.

    All rooms have an ocean view and are clean. The dolphins swimming in the pool visible from the balcony are adorable and soothing. The accommodation fee includes tickets to the adjacent Sea World, allowing unlimited entry during your stay. The food is also quite nice, featuring slightly elaborate dishes made with local ingredients from Kobe and Awaji Island. Considering the accommodation fee, it offers great value for money, and I would like to stay here again.

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  • 1.67
    吉備団子ぽん

    Second stay

    I was greatly disappointed. This was my second stay, and I was extremely disappointed. While more hotels are adopting a no-shoes policy recently, this place allows shoes, but the cleaning was not thorough at all, and the floor was pitch black. The low sofa, in particular, had many stains, and there was no sense of hygiene. When I stayed the first time, it was shortly after opening and was clean, but I was surprised at how rundown and dirty it became in just a few months. There was even pink mold in the bathroom, indicating poor hygiene management. Furthermore, when I went to the parking lot to pay, I was charged 12,000 yen instead of the expected 3,000 yen. Thinking it was strange, despite the heat, the distance, and the long line at the parking payment, I had to return to the front desk with three children and a lot of luggage. The cause was the staff forgetting to give me the parking coupon. Despite this, the staff showed no remorse and did not apologize. Such mishaps continue every time I stay, and the stress just keeps building. During both my first and second stays, I had difficulty leaving the hotel. It would be acceptable if it were an ordinary business hotel, but with a room rate of 100,000 yen, the experience does not match the price at all. The food is delicious, but that's it. There is no hospitality, and they lack attentiveness. I will never use this place again.

  • 4.67
    yuc yuc

    Each dish at the buffet is incredibly delicious.

    I was looking forward to visiting the newly opened Sea World Hotel and the renovated aquarium. The hotel exceeded my expectations, and while it was casual, I was delighted by the subtle hospitality of the staff. Above all, I was impressed by the delicious breakfast and dinner buffets. Each dish was elaborate and delicious! The dinner and breakfast menus were mostly different, which showed great attention to detail. The ability to freely enter and exit the aquarium is also an attractive feature, and with Suma Seaside Park right in front and the beautiful sunset view, I was able to fully enjoy an extraordinary experience. It's close to Osaka, so it's a hotel I would like to visit again. Thank you very much.

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  • 5.00
    amhy10374

    Ikkyu is the best.

    I tried to make a reservation directly as an individual, but I was having trouble finding a good date. I was very pleased to be able to book through Ikkyu.com. I was very moved by being near the dolphin pool. Thank you very much.

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  • 1.33
    MOMO1312

    Crib 2200 yen, charged

    I was looking forward to visiting the aquarium attached to the hotel. I requested a baby crib in advance, but it turned out to be a paid service for 2,200 yen. The hotel entrance was hard to find from the road, and the security guard was just standing there. When I parked the car in front of the hotel and was unloading large Boston bags and a stroller, a woman came out after a while and asked, "Do you have any luggage?" Couldn't she see it... This woman took about 20 minutes to explain during check-in. I wanted to go to the aquarium quickly and change my child's diaper in the room, so I told her that I was fine without further explanation. She then told me to issue the room key from the machine installed next to us. During the long explanation, I saw about four staff members who were not attending to customers, but there was no consideration to issue the key on my behalf to save time or out of kindness. The hotel staff seemed to be either newcomers focusing only on smiling or pretending to be veterans who choose their tasks, and their training, familiarity, and response were not pleasant. In the room, there were hairs and curly hairs on the sheets and towels, and the sofa had a strange smell. If the first impression is bad, it stays bad afterward. The hotel's dinner and breakfast did not suit my taste, and only the soup at night was drinkable. Although the atmosphere and appearance were good, the taste was really not delicious, and the coffee machine was so weak that I thought it might be set incorrectly, so I went to the convenience store in front to buy some. The shortcut from the hotel to the aquarium through the underground path also required a room key, so if you left your luggage at the front desk, you had to take a detour and enter from the front of the hotel when returning, which seemed thoughtless. The hotel and aquarium are horizontally long, so if it opened during this hot season, a roof over the entire area would have been nice. The sun was shining, and my child was struggling. The souvenir corner had narrow aisles, and there were so many items lined up that it was impossible to leisurely look around with a family while pushing a stroller, like at Universal Studios or Disney. Cold drinks at the food court had no lids, and when I asked for a lid because my child was drinking, they said it was only for hot drinks. Everything required an additional fee, and since the facility is horizontally long, we were constantly moving in the heat. It wasn't designed to be easily navigable with a stroller, so we were exhausted and had no good memories. I will never come to Suma again.

  • 5.00
    こうジー

    Expectations for the new hotel

    I had a comfortable stay at a hotel convenient to Suma Sea World. I was very satisfied with the facilities, dolphin pool, and the view. What concerned me a little was the restaurant buffet. There was a lack of seafood options suitable for seniors. Also, while the hall staff seemed to be doing their best, the posture of the person who appeared to be the hall manager seemed somewhat lacking compared to other hotels. I don't think the person is aware, but just improving their posture could make a difference as a resort hotel staff member. Overall, I am satisfied and would like to visit again with my family next time.

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